3dcart vs BigCommerce | TrustRadius

What users are saying about

Score 6.5 out of 10

Based on 10 reviews and ratings

Score 8.7 out of 10

Based on 552 reviews and ratings

Feature Rating Comparison

3dcart

BigCommerce

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

3dcart

BigCommerce

Abandoned cart recovery

Checkout user experience

3dcart

BigCommerce

eCommerce security

3dcart

BigCommerce

Promotions & discounts

Personalized recommendations

SEO

3dcart

BigCommerce

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

3dcart is a more basic website tool that can get customers started quickly.
It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.

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Verified User

Employee in Marketing

Printing Company, 51-200 employees

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Simple and easy to use interface - easy to set up products, configure a store and use, whether novice or expert.
Unlimited functionality - you can either use a basic template and stick with that or customise it as much as required. Plenty of shipping and payment options connect with it.

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Verified User

Director in Corporate

Retail Company, 1-10 employees

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Cons

3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.

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Owner

Snowsports Marketing GroupMarketing and Advertising, 1-10 employees

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If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses.
The product promotions were lacking but they have updated that this year so this is now a PRO not a con.

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Verified User

Manager in Marketing

Luxury Goods & Jewelry Company, 51-200 employees

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Likelihood to Renew

No score

No answers yet

Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.

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Owner

HOCOA North AtlantaConsumer Services, 1-10 employees

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BigCommerce 9.8

Based on 50 answers

We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations

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Marketing Manager

Big Green TomatoRetail, 11-50 employees

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Usability

No score

No answers yet

No answers on this topic

BigCommerce 9.6

Based on 21 answers

As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.

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Director of Digital Marketing

407 MarketingMarketing and Advertising, 1-10 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

BigCommerce 9.1

Based on 3 answers

they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!

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Business Owner

FreeDeliveryPrinting.comPrinting, 11-50 employees

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Performance

No score

No answers yet

No answers on this topic

BigCommerce 9.1

Based on 3 answers

BigCommerce is quick, responsive and works well with other integrations.

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Verified User

C-Level Executive in Corporate

Food Production Company, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

BigCommerce 8.9

Based on 26 answers

Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!

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Owner

OffHand GearSporting Goods, 1-10 employees

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Online Training

No score

No answers yet

No answers on this topic

BigCommerce 9.1

Based on 2 answers

They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

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Owner/Web Developer

Web Help U.S., LLCInternet, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

BigCommerce 8.6

Based on 12 answers

A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.

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Francis Vassallo

Creative Marketing Manager

5874Design, 11-50 employees

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Alternatives Considered

While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.

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Verified User

C-Level Executive in Corporate

Wholesale Company, 11-50 employees

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We evaluated several different e-commerce platforms when our previous platform pivoted into a different online space. We needed ease of use, flexibility in the product catalog, and a solid foundation of SEO and good, correct coding to build on. Our choice was quickly narrowed to Shopify and BigCommerce due to the features and benefits they offered. We chose BigCommerce for the flexibility of the customer-facing experience and backend management, ease of use, robust SEO features, uptime, and customer support. Replatforming is always an arduous journey—the process is frustrating and exhausting even with our smaller 600+ item catalog. Updating photos and descriptions took a long time, but the bulk of the work was due to poor SEO redirect practices from our previous platform, creating a huge workload that was not foreseen. BigCommerce support helped educate us on how to best approach the task by sharing articles and resources from both BigCommerce and respected outside authors. The BigCommerce community forum, especially the Marketing and SEO section, was a godsend as several professionals gave valuable detailed advice to help us get started and keep us on the right path.

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Verified User

Partner in Marketing

Horticulture Company, 1-10 employees

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Scalability

No score

No answers yet

No answers on this topic

BigCommerce 8.4

Based on 285 answers

I must admit I'm still learning quite a bit about features available to me and how much more BigCommerce can help us. I have been able to learn a lot on my own as well as utilizing customer, community and chat support. I find the system pretty easy to manage. Our corporate account manager touches base regularly to see how they can help us be better, or help them be better. We appreciate the great service.

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Consumer Relations Manager

Scott's Liquid Gold Inc., Neoteric CosmeticsCosmetics, 51-200 employees

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Return on Investment

Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.

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Verified User

Employee in Marketing

Printing Company, 51-200 employees

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We are an online retailer. Without BigCommerce, we won't have a business. It's the only way customers can purchase from us so BigCommerce plays the key role in our interface with customers.
The price point for our sized business seems like a very good value for money. We don't have to pay anything extra but receive all the support as if we were paying more.
The professional look and feel of BigCommerce frames allowed our small business to look and feel like a big business from day one. Compared to our competitors in our area, our site is significantly superior.

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Owner

Swoon SoireesRetail, 1-10 employees

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Screenshots

—

See All (3) BigCommerce Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

3dcart Editions & Modules

Edition

Startup Store	$19¹
Basic Store	$29¹
Plus Store	$79¹
Power Store	$129¹
Pro Store	$229¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

BigCommerce Editions & Modules

Edition

Standard	29.95¹
Plus	71.95²
Enterprise	Custom³
Pro	269.95⁴

per month
per month*
per month
per month*

Additional Pricing Details

*if paid annually

Rating Summary

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

3dcart

BigCommerce

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