What users are saying about
9 Ratings
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Top Rated
508 Ratings
9 Ratings
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Score 6.4 out of 100

BigCommerce

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Top Rated
508 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

3dcart

They seem to be very well suited to startup websites.We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.
Anonymous | TrustRadius Reviewer

BigCommerce

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
Peggy Steffens | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

3dcart
6.9
BigCommerce
8.5
Product catalog & listings
3dcart
7.6
BigCommerce
8.8
Product management
3dcart
6.7
BigCommerce
8.9
Bulk product upload
3dcart
8.3
BigCommerce
8.5
Branding
3dcart
7.0
BigCommerce
8.2
Mobile storefront
3dcart
7.4
BigCommerce
8.7
Product variations
3dcart
7.2
BigCommerce
8.6
Website integration
3dcart
6.7
BigCommerce
8.8
Visual customization
3dcart
5.5
BigCommerce
8.4
CMS
3dcart
5.8
BigCommerce
7.6

Online Shopping Cart

3dcart
6.6
BigCommerce
8.8
Abandoned cart recovery
3dcart
6.0
BigCommerce
8.7
Checkout user experience
3dcart
7.2
BigCommerce
8.8

Online Payment System

3dcart
9.0
BigCommerce
9.4
eCommerce security
3dcart
9.0
BigCommerce
9.4

eCommerce Marketing

3dcart
6.5
BigCommerce
8.3
Promotions & discounts
3dcart
7.2
BigCommerce
8.6
Personalized recommendations
3dcart
5.3
BigCommerce
8.2
SEO
3dcart
6.9
BigCommerce
8.2

eCommerce Business Management

3dcart
6.7
BigCommerce
8.4
Multi-site management
3dcart
6.5
BigCommerce
8.2
Order processing
3dcart
7.6
BigCommerce
9.2
Inventory management
3dcart
5.7
BigCommerce
8.6
Shipping
3dcart
8.3
BigCommerce
8.3
Custom functionality
3dcart
5.3
BigCommerce
7.9

Pros

3dcart

  • 3dcart is a more basic website tool that can get customers started quickly.
  • It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.
Anonymous | TrustRadius Reviewer

BigCommerce

  • Very detailed product description options allows us to showcase our products one-by-one. The multiple options to customize how you can showcase your product is extremely helpful.
  • The back-end user home page is the "control center" for managing all incoming orders. It has numerous ways to interact with your orders and communicate with your customers.
  • The back-end "control center" allows you to manage your products by category, brand, color, etc. When you have 1000's of products, trying to find it without "professional" skus can be challenging. BC allows you to search with just words.
brenda wilson | TrustRadius Reviewer

Cons

3dcart

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers | TrustRadius Reviewer

BigCommerce

  • Need to be able to add tracking information to customer order
  • Would like shipping alert to be editable to include tracking number
  • Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
Darcy Knapp, MBA | TrustRadius Reviewer

Likelihood to Renew

3dcart

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans | TrustRadius Reviewer

BigCommerce

BigCommerce 9.7
Based on 43 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Usability

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.4
Based on 18 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Reliability and Availability

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.1
Based on 2 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Performance

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.1
Based on 2 answers
unbeliveable .. quick. no slow downs. only 1 time we had an outage.
Jack Bendrihem | TrustRadius Reviewer

Support Rating

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 8.6
Based on 23 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Online Training

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.1
Based on 2 answers
we aren't computer literate as many younger people are so it was difficult at time
Jack Bendrihem | TrustRadius Reviewer

Implementation Rating

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 8.5
Based on 11 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Alternatives Considered

3dcart

While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.
Anonymous | TrustRadius Reviewer

BigCommerce

Though Shopify has an easy to use interface for the beginners in eCommerce, they charge an additional merchant fee for using a payment gateway other than their own. For a store like mine where margins are already slim, added fees and charges can really stack up. BigCommerce provides you with the ability to choose your payment gateway without added fees. When compared to Squarespace, simply put, BigCommerce provides me with a much greater selection of apps, marketing tools, and website template customization.
Matthew Walker | TrustRadius Reviewer

Scalability

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 8.6
Based on 258 answers
Along with affordability, we chose BigCommerce specifically because it was scalable. After outgrowing our previous wholesale solution we wanted to ensure that the next solution would last us as long as possible. Moving to a new platform can come along with a large learning curve so we wanted to make sure we weren't just putting a bandaid on our current issues. We believe we'll be able to utilize BigCommerce for years to come.
Asher Hoffman | TrustRadius Reviewer

Return on Investment

3dcart

  • Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
  • It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.
Anonymous | TrustRadius Reviewer

BigCommerce

  • Using BigCommerce with the integrated ShipStation app has helped me save time immensely for processing shipping.
  • Among our products is a digital download. BigCommerce has made it possible for us to sell our downloadable product.
  • Merely by using BigCommerce, I've been ranked on page one of Google and other search engines. I have not had to pay for SEO. This has given us greater visibility to customers searching for what we offer.
stephen oostdyk | TrustRadius Reviewer

Screenshots

Pricing Details

3dcart

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

3dcart Editions & Modules

Additional Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.951
EnterpriseCustom1
Pro249.951
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

3dcart
6.3
BigCommerce
8.8

Likelihood to Renew

3dcart
BigCommerce
9.7

Usability

3dcart
BigCommerce
9.4

Reliability and Availability

3dcart
BigCommerce
9.1

Performance

3dcart
BigCommerce
9.1

Support Rating

3dcart
BigCommerce
8.6

Online Training

3dcart
BigCommerce
9.1

Implementation Rating

3dcart
BigCommerce
8.5

Scalability

3dcart
BigCommerce
8.6

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