• Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
• Integration with our email provider to be able to segment buyers based on timing of purchase.
• Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
• Products set up was easy and there are options for categories and classes to make setting up the store easy.
• Easy to use for someone with no programming skills.

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• BigCommerce is built for business growth. The platform offers the most user-friendly, helpful and realistic tools that small business owners absolutely use. New entrepreneurs will absolutely appreciate the whole suite of robust features that will help them to succeed.
• Unlimited products, unlimited bandwidth, unlimited storage and seamless integration with third-party apps that you need to do business (such as MailChimp for email newsletter, Gmail for emails, Disqus for blog comments, etc.).
• BigCommerce has the friendliest support team. It's like having a 24/7 tech department that you can count on.

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• Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
• For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
• While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.

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• I would like to see them add more data, category, and product import capabilities. With large stores maximum control over some of the imports is very helpful. Although, the functionality they currently have for imports is still great.
• I finally figured out their WebDav method for connecting to transfer site files (mostly my issue though). Works great now. But in all fairness they did give me plenty of notice to work out my connection settings before doing away with ftp.
• Maybe introduce the topic of 'ease of migration' with potential customers with the sentence, "This will involve work. Moving always has it's challenges. But the process is straightforward, can be done relatively quickly, in a way that won't lose you customers, and will more than pay for itself." I had one former client a little unprepared for the work the migration process actually took and disillusioned by a well-intentioned 1st level on-boarder. (But again, in fairness, moving to or from any cart is still a process and BigC did a great job with helping; which can't be said for a self-hosted solution or some other carts)

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• Enhanced customer service with ticket system.
• Was able to quickly set up shop and get started on the web.

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• We have had massive success with BigCommerce and it is definately worth the cost.
• Allows me to manage the website myself, rather than having to employ someone to do it.
• Fantastic integration opportunities.

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