What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.5 out of 100
Based on 10 reviews and ratings
BigCommerce
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Top Rated
552 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 552 reviews and ratings
Likelihood to Recommend
3dcart
They seem to be very well suited to startup websites.We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.

Verified User
C-Level Executive in Corporate
Wholesale Company, 11-50 employeesBigCommerce
If you have some simple products that don't need variations of any kind, and just need to sell them, this will work for you but may be 'too much' and a simpler platform would work better. If you have a lot of products, a lot of {repeat} customers to manage, variations on the products, tie-ins to other products, etc, then you definitely want to use BigCommerce!
CEO (Chief Executive Officer)
Magical Joy DesignsDesign, 1-10 employees
Feature Rating Comparison
Online Storefront
3dcart
6.8
BigCommerce
8.4
Product catalog & listings
3dcart
7.5
BigCommerce
8.5
Product management
3dcart
6.5
BigCommerce
8.7
Bulk product upload
3dcart
8.0
BigCommerce
8.5
Branding
3dcart
7.0
BigCommerce
8.2
Mobile storefront
3dcart
7.5
BigCommerce
8.7
Product variations
3dcart
7.0
BigCommerce
8.5
Website integration
3dcart
7.0
BigCommerce
8.7
Visual customization
3dcart
5.1
BigCommerce
8.3
CMS
3dcart
6.0
BigCommerce
7.6
Online Shopping Cart
3dcart
6.5
BigCommerce
8.8
Abandoned cart recovery
3dcart
6.0
BigCommerce
8.7
Checkout user experience
3dcart
7.0
BigCommerce
8.8
Online Payment System
3dcart
9.0
BigCommerce
9.1
eCommerce security
3dcart
9.0
BigCommerce
9.1
eCommerce Marketing
3dcart
6.2
BigCommerce
8.2
Promotions & discounts
3dcart
7.0
BigCommerce
8.5
Personalized recommendations
3dcart
5.0
BigCommerce
8.2
SEO
3dcart
6.5
BigCommerce
7.9
eCommerce Business Management
3dcart
6.7
BigCommerce
8.2
Multi-site management
3dcart
6.5
BigCommerce
8.1
Order processing
3dcart
7.5
BigCommerce
9.0
Inventory management
3dcart
6.0
BigCommerce
8.3
Shipping
3dcart
8.5
BigCommerce
8.1
Custom functionality
3dcart
5.0
BigCommerce
7.7
Pros
3dcart
- 3dcart is a more basic website tool that can get customers started quickly.
- It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.

Verified User
Employee in Marketing
Printing Company, 51-200 employeesBigCommerce
- Simple and easy to use interface - easy to set up products, configure a store and use, whether novice or expert.
- Unlimited functionality - you can either use a basic template and stick with that or customise it as much as required. Plenty of shipping and payment options connect with it.

Verified User
Director in Corporate
Retail Company, 1-10 employeesCons
3dcart
- 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
- There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
- It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Owner
Snowsports Marketing GroupMarketing and Advertising, 1-10 employees
BigCommerce
- If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses.
- The product promotions were lacking but they have updated that this year so this is now a PRO not a con.

Verified User
Manager in Marketing
Luxury Goods & Jewelry Company, 51-200 employeesLikelihood to Renew
3dcart
No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Owner
HOCOA North AtlantaConsumer Services, 1-10 employees
BigCommerce
BigCommerce 9.8
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Marketing Manager
Big Green TomatoRetail, 11-50 employees
Usability
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Director of Digital Marketing
407 MarketingMarketing and Advertising, 1-10 employees
Reliability and Availability
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 9.1
Based on 3 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Business Owner
FreeDeliveryPrinting.comPrinting, 11-50 employees
Performance
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 9.1
Based on 3 answers
BigCommerce is quick, responsive and works well with other integrations.

Verified User
C-Level Executive in Corporate
Food Production Company, 1-10 employeesSupport Rating
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 8.9
Based on 26 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Owner
OffHand GearSporting Goods, 1-10 employees
Online Training
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Owner/Web Developer
Web Help U.S., LLCInternet, 1-10 employees
Implementation Rating
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 8.6
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Creative Marketing Manager
5874Design, 11-50 employees
Alternatives Considered
3dcart
While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.

Verified User
C-Level Executive in Corporate
Wholesale Company, 11-50 employeesBigCommerce
We evaluated several different e-commerce platforms when our previous platform pivoted into a different online space. We needed ease of use, flexibility in the product catalog, and a solid foundation of SEO and good, correct coding to build on. Our choice was quickly narrowed to Shopify and BigCommerce due to the features and benefits they offered. We chose BigCommerce for the flexibility of the customer-facing experience and backend management, ease of use, robust SEO features, uptime, and customer support. Replatforming is always an arduous journey—the process is frustrating and exhausting even with our smaller 600+ item catalog. Updating photos and descriptions took a long time, but the bulk of the work was due to poor SEO redirect practices from our previous platform, creating a huge workload that was not foreseen. BigCommerce support helped educate us on how to best approach the task by sharing articles and resources from both BigCommerce and respected outside authors. The BigCommerce community forum, especially the Marketing and SEO section, was a godsend as several professionals gave valuable detailed advice to help us get started and keep us on the right path.

Verified User
Partner in Marketing
Horticulture Company, 1-10 employeesScalability
3dcart
No score
No answers yet
No answers on this topic
BigCommerce
BigCommerce 8.4
Based on 285 answers
I must admit I'm still learning quite a bit about features available to me and how much more BigCommerce can help us. I have been able to learn a lot on my own as well as utilizing customer, community and chat support. I find the system pretty easy to manage. Our corporate account manager touches base regularly to see how they can help us be better, or help them be better. We appreciate the great service.
Consumer Relations Manager
Scott's Liquid Gold Inc., Neoteric CosmeticsCosmetics, 51-200 employees
Return on Investment
3dcart
- Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
- It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.

Verified User
Employee in Marketing
Printing Company, 51-200 employeesBigCommerce
- We are an online retailer. Without BigCommerce, we won't have a business. It's the only way customers can purchase from us so BigCommerce plays the key role in our interface with customers.
- The price point for our sized business seems like a very good value for money. We don't have to pay anything extra but receive all the support as if we were paying more.
- The professional look and feel of BigCommerce frames allowed our small business to look and feel like a big business from day one. Compared to our competitors in our area, our site is significantly superior.
Owner
Swoon SoireesRetail, 1-10 employees
Screenshots
Pricing Details
3dcart
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
3dcart Editions & Modules
Edition
Startup Store | $191 |
---|---|
Basic Store | $291 |
Plus Store | $791 |
Power Store | $1291 |
Pro Store | $2291 |
- per month
Additional Pricing Details
—BigCommerce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
Edition
Standard | 29.951 |
---|---|
Plus | 71.952 |
Enterprise | Custom3 |
Pro | 269.954 |
- per month
- per month*
- per month
- per month*