What users are saying about
10 Ratings
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Top Rated
552 Ratings
10 Ratings
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Score 6.5 out of 100

BigCommerce

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Top Rated
552 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

3dcart

They seem to be very well suited to startup websites.We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.
Anonymous | TrustRadius Reviewer

BigCommerce

If you have some simple products that don't need variations of any kind, and just need to sell them, this will work for you but may be 'too much' and a simpler platform would work better. If you have a lot of products, a lot of {repeat} customers to manage, variations on the products, tie-ins to other products, etc, then you definitely want to use BigCommerce!
April Chin | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

3dcart
6.8
BigCommerce
8.4
Product catalog & listings
3dcart
7.5
BigCommerce
8.5
Product management
3dcart
6.5
BigCommerce
8.7
Bulk product upload
3dcart
8.0
BigCommerce
8.5
Branding
3dcart
7.0
BigCommerce
8.2
Mobile storefront
3dcart
7.5
BigCommerce
8.7
Product variations
3dcart
7.0
BigCommerce
8.5
Website integration
3dcart
7.0
BigCommerce
8.7
Visual customization
3dcart
5.1
BigCommerce
8.3
CMS
3dcart
6.0
BigCommerce
7.6

Online Shopping Cart

3dcart
6.5
BigCommerce
8.8
Abandoned cart recovery
3dcart
6.0
BigCommerce
8.7
Checkout user experience
3dcart
7.0
BigCommerce
8.8

Online Payment System

3dcart
9.0
BigCommerce
9.1
eCommerce security
3dcart
9.0
BigCommerce
9.1

eCommerce Marketing

3dcart
6.2
BigCommerce
8.2
Promotions & discounts
3dcart
7.0
BigCommerce
8.5
Personalized recommendations
3dcart
5.0
BigCommerce
8.2
SEO
3dcart
6.5
BigCommerce
7.9

eCommerce Business Management

3dcart
6.7
BigCommerce
8.2
Multi-site management
3dcart
6.5
BigCommerce
8.1
Order processing
3dcart
7.5
BigCommerce
9.0
Inventory management
3dcart
6.0
BigCommerce
8.3
Shipping
3dcart
8.5
BigCommerce
8.1
Custom functionality
3dcart
5.0
BigCommerce
7.7

Pros

3dcart

  • 3dcart is a more basic website tool that can get customers started quickly.
  • It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.
Anonymous | TrustRadius Reviewer

BigCommerce

  • Simple and easy to use interface - easy to set up products, configure a store and use, whether novice or expert.
  • Unlimited functionality - you can either use a basic template and stick with that or customise it as much as required. Plenty of shipping and payment options connect with it.
Anonymous | TrustRadius Reviewer

Cons

3dcart

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers | TrustRadius Reviewer

BigCommerce

  • If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses.
  • The product promotions were lacking but they have updated that this year so this is now a PRO not a con.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

3dcart

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans | TrustRadius Reviewer

BigCommerce

BigCommerce 9.8
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Usability

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Reliability and Availability

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.1
Based on 3 answers
they are always there, 24/7/365, and trust me, we've reached out at odd hours of the day and even holidays!
Jack Bendrihem | TrustRadius Reviewer

Performance

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.1
Based on 3 answers
BigCommerce is quick, responsive and works well with other integrations.
Anonymous | TrustRadius Reviewer

Support Rating

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 8.9
Based on 26 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Online Training

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Implementation Rating

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 8.6
Based on 12 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Alternatives Considered

3dcart

While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.
Anonymous | TrustRadius Reviewer

BigCommerce

We evaluated several different e-commerce platforms when our previous platform pivoted into a different online space. We needed ease of use, flexibility in the product catalog, and a solid foundation of SEO and good, correct coding to build on. Our choice was quickly narrowed to Shopify and BigCommerce due to the features and benefits they offered. We chose BigCommerce for the flexibility of the customer-facing experience and backend management, ease of use, robust SEO features, uptime, and customer support. Replatforming is always an arduous journey—the process is frustrating and exhausting even with our smaller 600+ item catalog. Updating photos and descriptions took a long time, but the bulk of the work was due to poor SEO redirect practices from our previous platform, creating a huge workload that was not foreseen. BigCommerce support helped educate us on how to best approach the task by sharing articles and resources from both BigCommerce and respected outside authors. The BigCommerce community forum, especially the Marketing and SEO section, was a godsend as several professionals gave valuable detailed advice to help us get started and keep us on the right path.
Anonymous | TrustRadius Reviewer

Scalability

3dcart

No score
No answers yet
No answers on this topic

BigCommerce

BigCommerce 8.4
Based on 285 answers
I must admit I'm still learning quite a bit about features available to me and how much more BigCommerce can help us. I have been able to learn a lot on my own as well as utilizing customer, community and chat support. I find the system pretty easy to manage. Our corporate account manager touches base regularly to see how they can help us be better, or help them be better. We appreciate the great service.
Peggy Steffens | TrustRadius Reviewer

Return on Investment

3dcart

  • Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
  • It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.
Anonymous | TrustRadius Reviewer

BigCommerce

  • We are an online retailer. Without BigCommerce, we won't have a business. It's the only way customers can purchase from us so BigCommerce plays the key role in our interface with customers.
  • The price point for our sized business seems like a very good value for money. We don't have to pay anything extra but receive all the support as if we were paying more.
  • The professional look and feel of BigCommerce frames allowed our small business to look and feel like a big business from day one. Compared to our competitors in our area, our site is significantly superior.
brenda wilson | TrustRadius Reviewer

Screenshots

Pricing Details

3dcart

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

3dcart Editions & Modules

Edition
Startup Store$191
Basic Store$291
Plus Store$791
Power Store$1291
Pro Store$2291
  1. per month
Additional Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus71.952
EnterpriseCustom3
Pro269.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Rating Summary

Likelihood to Recommend

3dcart
6.1
BigCommerce
8.8

Likelihood to Renew

3dcart
BigCommerce
9.8

Usability

3dcart
BigCommerce
9.6

Reliability and Availability

3dcart
BigCommerce
9.1

Performance

3dcart
BigCommerce
9.1

Support Rating

3dcart
BigCommerce
8.9

Online Training

3dcart
BigCommerce
9.1

Implementation Rating

3dcart
BigCommerce
8.6

Scalability

3dcart
BigCommerce
8.4

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