What users are saying about

3dcart

5 Ratings

BigCommerce

101 Ratings

3dcart

5 Ratings
Score 6.4 out of 101

BigCommerce

101 Ratings
Score 8.8 out of 101

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Likelihood to Recommend

3dcart

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store

BigCommerce

BigCommerce is "any-business-ready." It's recommended for value-driven businesses. Anybody who has a vision and who's willing to translate that vision into actionable steps will benefit from this robust platform

Feature Rating Comparison

Online Storefront

3dcart
7.0
BigCommerce
8.2
Product catalog & listings
3dcart
8.0
BigCommerce
8.7
Product management
3dcart
8.0
BigCommerce
8.5
Branding
3dcart
6.0
BigCommerce
8.3
Mobile storefront
3dcart
6.0
BigCommerce
8.7
Product variations
3dcart
8.0
BigCommerce
8.0
Website integration
3dcart
7.0
BigCommerce
8.4
Visual customization
3dcart
6.0
BigCommerce
7.9
Bulk product upload
3dcart
BigCommerce
8.9
CMS
3dcart
BigCommerce
7.0

Online Shopping Cart

3dcart
9.0
BigCommerce
8.4
Checkout user experience
3dcart
9.0
BigCommerce
7.9
Abandoned cart recovery
3dcart
BigCommerce
8.8

Online Payment System

3dcart
8.0
BigCommerce
9.3
eCommerce security
3dcart
8.0
BigCommerce
9.3

eCommerce Marketing

3dcart
7.5
BigCommerce
7.9
Promotions & discounts
3dcart
10.0
BigCommerce
8.2
SEO
3dcart
5.0
BigCommerce
7.4
Personalized recommendations
3dcart
BigCommerce
8.2

eCommerce Business Management

3dcart
8.0
BigCommerce
8.6
Custom functionality
3dcart
8.0
BigCommerce
8.5
Multi-site management
3dcart
BigCommerce
7.7
Order processing
3dcart
BigCommerce
8.9
Inventory management
3dcart
BigCommerce
9.2
Shipping
3dcart
BigCommerce
8.9

Pros

  • Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
  • Integration with our email provider to be able to segment buyers based on timing of purchase.
  • Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
  • Products set up was easy and there are options for categories and classes to make setting up the store easy.
  • Easy to use for someone with no programming skills.
  • BigCommerce is built for business growth. The platform offers the most user-friendly, helpful and realistic tools that small business owners absolutely use. New entrepreneurs will absolutely appreciate the whole suite of robust features that will help them to succeed.
  • Unlimited products, unlimited bandwidth, unlimited storage and seamless integration with third-party apps that you need to do business (such as MailChimp for email newsletter, Gmail for emails, Disqus for blog comments, etc.).
  • BigCommerce has the friendliest support team. It's like having a 24/7 tech department that you can count on.

Cons

  • Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
  • For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
  • While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.
  • I would like to see them add more data, category, and product import capabilities. With large stores maximum control over some of the imports is very helpful. Although, the functionality they currently have for imports is still great.
  • I finally figured out their WebDav method for connecting to transfer site files (mostly my issue though). Works great now. But in all fairness they did give me plenty of notice to work out my connection settings before doing away with ftp.
  • Maybe introduce the topic of 'ease of migration' with potential customers with the sentence, "This will involve work. Moving always has it's challenges. But the process is straightforward, can be done relatively quickly, in a way that won't lose you customers, and will more than pay for itself." I had one former client a little unprepared for the work the migration process actually took and disillusioned by a well-intentioned 1st level on-boarder. (But again, in fairness, moving to or from any cart is still a process and BigC did a great job with helping; which can't be said for a self-hosted solution or some other carts)

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
BigCommerce10.0
Based on 23 answers
Unless there was a simple way to transfer our BC store onto a different system without having to rebuild (like Shopify) I don't think it would be worth the effort to switch. Also, employees have become used to the BC system and despite a few flaws it is working pretty well for us.

Usability

No score
No answers yet
No answers on this topic
BigCommerce9.0
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.

Support

No score
No answers yet
No answers on this topic
BigCommerce8.8
Based on 7 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

Alternatives Considered

Selected 3DCart based on price point and ease of getting started. Gave a two week free trial to make sure I could get it set up. Seemed easier than other options and had room to grow if I need more capabilities. It also integrated with QuckBooks, FaceBook and Auth.net which were all part of the package right from the start.

Return on Investment

  • Enhanced customer service with ticket system.
  • Was able to quickly set up shop and get started on the web.
  • We have had massive success with BigCommerce and it is definately worth the cost.
  • Allows me to manage the website myself, rather than having to employ someone to do it.
  • Fantastic integration opportunities.

Screenshots

3dcart
BigCommerce

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
199.95+1
Pro
199.951
1. per month
Additional Pricing Details