What users are saying about

3dcart

6 Ratings

BigCommerce

Top Rated
103 Ratings

3dcart

6 Ratings
Score 7.1 out of 101

BigCommerce

Top Rated
103 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.

BigCommerce

BigCommerce offers far more customization options than many other platforms including: Magento. BigCommerce is a hosted solution, which is great for new businesses and immediately sets you up with minimal expenditure, saving on hosting, maintenance and update expenses. Bigcommerce’s single page checkout has also proven to increase conversion rates up to 12% by making it simpler and faster for customers to make a purchase. BigCommerce's track record of an unbeatable 99.99% up-time is matchless. BigCommerce offers a variety of features and add-ons, such as an included mobile site, that make it easy to update and tailor your site to suit your needs

Feature Rating Comparison

Online Storefront

3dcart
7.3
BigCommerce
8.3
Product catalog & listings
3dcart
8.0
BigCommerce
8.7
Product management
3dcart
8.0
BigCommerce
8.6
Bulk product upload
3dcart
10.0
BigCommerce
8.9
Branding
3dcart
7.0
BigCommerce
8.4
Mobile storefront
3dcart
7.0
BigCommerce
8.8
Product variations
3dcart
8.0
BigCommerce
8.1
Website integration
3dcart
5.0
BigCommerce
8.4
Visual customization
3dcart
8.0
BigCommerce
7.9
CMS
3dcart
5.0
BigCommerce
7.0

Online Shopping Cart

3dcart
8.0
BigCommerce
8.5
Checkout user experience
3dcart
8.0
BigCommerce
8.0
Abandoned cart recovery
3dcart
BigCommerce
8.9

Online Payment System

3dcart
9.0
BigCommerce
9.3
eCommerce security
3dcart
9.0
BigCommerce
9.3

eCommerce Marketing

3dcart
8.0
BigCommerce
8.0
Promotions & discounts
3dcart
8.0
BigCommerce
8.2
Personalized recommendations
3dcart
7.0
BigCommerce
8.2
SEO
3dcart
9.0
BigCommerce
7.5

eCommerce Business Management

3dcart
6.8
BigCommerce
8.7
Order processing
3dcart
8.0
BigCommerce
8.9
Inventory management
3dcart
5.0
BigCommerce
9.2
Shipping
3dcart
7.0
BigCommerce
9.0
Custom functionality
3dcart
7.0
BigCommerce
8.6
Multi-site management
3dcart
BigCommerce
7.9

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
  • Unparalleled Features
  • Lightning Fast
  • Rock-Solid Security
  • Bullet-Proof Reliability
  • Infinite SaaS Architecture Scalability
  • Robust & Future-Proof
  • Low Total Cost of Ownership

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
  • The help section could use additional visual aides to help navigate users through the various menus and sub-menus when they are trying to figure out where something is or how to make a change to the storefront. Sometimes it can be difficult to find things because the user interface has changed since some of the articles were written and it's organized differently.
  • Each template needs a guide for how large the thumbnail photos are on the front page and product pages. Twice now, with different templates, I have uploaded photos only to see there are white bars on the sides or tops of my product photos with the thumbnail images. It takes some experimenting with cropping to determine what is the correct ratio. Having an easy to find pixel measurement, such as what exists for the carousel, would be a major improvement.
  • Transparency with billing could be improved; specifically in terms of where a store falls within the sales spectrum to determine if you're in the higher or lower category. When the tier simplification was announced, we were automatically placed in the higher tier even though our sales for the previous year did not exceed even 20 items. Although we got it resolved after emailing a representative, it was concerning for us as we could not afford the higher monthly payment.

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
BigCommerce10.0
Based on 23 answers
Well - I am singing the praises of the BigCommerce platform. To date, I can honestly say that I have no real complaints about their entire system. When you have 99.9% uptime (I haven't personally experienced, nor had a customer contact me regarding an outage) and no hidden or extra fees, I'd call it a praiseworthy experience overall and find no reason not to renew.

Usability

No score
No answers yet
No answers on this topic
BigCommerce9.0
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.

Support

No score
No answers yet
No answers on this topic
BigCommerce8.8
Based on 7 answers
Phone support is great. Email support is terrible. Your support ticket gets dropped into a black hole, never getting any response.

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
My personal business needs are small - I only sell 3 products (currently) online. Of the three solutions mentioned above that I interviewed, only BigCommerce provided me with a low cost, no fee shopping cart alternative that also gave me unlimited bandwidth, great support and an online shopping cart that is on and available 24 hours a day. Their system was a turnkey as you could get, to which only added to the value or the ROI.

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
  • Built for conversion - Aside from visually guiding the customer to the shopping cart, the platform has always allowed for an enjoyable shopping experience on our website.
  • Designed for search engine optimization - We never had to pay for ads. The majority of our shoppers are driven to the site through organic search. We are huge fans of white hat SEO, quality content creation, and lead generation and we absolutely appreciate the fact that our website's architecture is designed for these things.
  • Customer retention - Amazing shopping experiences pave the way for repeat orders and word-of-mouth advertising. This is what our customers experience on our BigCommerce website and they keep coming back.

Screenshots

3dcart
BigCommerce

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
199.95+1
Pro
199.951
1. per month
Additional Pricing Details