What users are saying about

8x8

29 Ratings

Google Voice

101 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Google Voice

101 Ratings
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Google Voice

For the price - it's a stellar product. When you have a mobile workforce that wants and needs to carry only a single phone for both personal and business this is a stellar product. You can centralize the phone number for the business and have multiple people answering the line - even when they are not in the office. Managing the voicemails in an online dashboard or mobile app also is a huge improvement over classic push-button controls and voice response systems

Feature Rating Comparison

Cloud PBX

8x8
8.8
Google Voice
8.3
Hosted PBX
8x8
9.8
Google Voice
8.4
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Google Voice
8.3
User templates
8x8
9.2
Google Voice
7.3
Call reports
8x8
8.1
Google Voice
9.1
Directory of employee names
8x8
7.6
Google Voice
8.2

Call Management

8x8
8.8
Google Voice
8.4
Answering rules
8x8
9.5
Google Voice
8.6
Call recording
8x8
9.3
Google Voice
9.0
Call park
8x8
9.3
Google Voice
7.0
Call screening
8x8
6.8
Google Voice
8.9
Message alerts
8x8
8.9
Google Voice
8.4

VoIP system collaboration

8x8
8.3
Google Voice
8.7
Video conferencing
8x8
8.1
Google Voice
9.0
Audio conferencing
8x8
8.4
Google Voice
8.3

Mobile apps

8x8
8.4
Google Voice
8.2
Mobile app for iOS
8x8
8.7
Google Voice
8.6
Mobile app for Android
8x8
8.0
Google Voice
7.8

Pros

  • Mobile app
  • Call Forwarding
  • Fax
  • The automatic voice to text translations are extremely poor; yet they still allow for you to get the 'gist' of the message content. This is very effective at allowing the user to prioritize which phone messages to respond to and how quickly to do so; but not effective enough to remove the need to listen to them. To get the actual content and extract real contact information you *must* listen to the voicemail. The translations have gotten slightly better over time but there are still regular 'WTF' moments when the translation is horribly wrong.
  • Without the native Voice app on a smartphone it is cumbersome, yet still possible to manage the voicemail through the email/text message that is sent. Using the app is highly recommended.
  • Additional features like the ability to embed a 'call me' button on a website is good for customer response. It is rarely used but nice to have. Unfortunately the widget is not customizable and thus may not look seamless with your web site design.
  • Being able to manage your voicemail like an email inbox is a major strength. Contact information can be quickly captured while at a full terminal as well as reviewing/organizing older messages.
  • The ability to have a 'local' phone number in different target markets is great for targeting a specific customer base. For instance you can have a phone number in a specific city. This makes the customer feel like they are supporting a local business; rather than some national company with a 1800 number.

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
  • Better audio quality - sometimes things cut out short, or go quiet
  • Customized or personalized ID/ phone numbers that match closer to the department/ business numbers

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Google Voice7.0
Based on 4 answers
It can definitely help us in a lot of ways, especially concerning customer care and new employee adjustment when we acquire a new office far away, but I don't think we use it to its full potential just yet

Usability

No score
No answers yet
No answers on this topic
Google Voice8.0
Based on 2 answers
Great tool and easy to understand, user-friendly

Support

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
The support staff are experts at what they do - not only this, but they have wonderful people skills and are a joy to work with!

Implementation

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
It cost more than Google voice and set up might be more technical and tedious than Google Voice is. It also has some good features, like the cloud base phone directory, which you can transfer them directly to any mobile device phone book and make calls directly from your mobile device.

Return on Investment

  • It has neither had a positive or negative impact.
  • We used to have a mass text message system that would charge us by each sent message. With Google Voice any interaction inside the US is completely free of charge, so it reduces the money we invested in communication to our employees and potential candidates to $0.
  • The integration with iPhone and the ease of use in the computer allows for international communication at a low cost, we used to have to pay for roaming or international calling, with Google Voice the charges are around 4 cents a minute (for international calling).
  • It allows us to contact just a small amount of employees, or candidates at a given time, so if you need to do mass texting this is not the app for you.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details