What users are saying about

8x8

Top Rated
32 Ratings

Google Voice

Top Rated
106 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Google Voice

Top Rated
106 Ratings
Score 8.8 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Google Voice

When I move to a new city the first thing I do is hop on Google Voice to choose a new phone number local to the area. Voice allows me to spend an hour picking and choosing a vanity number, which I can then transfer to my cell provider and move my old cell number to Voice. It's a lumpy process, but it's the only way to freely choose a new phone number and never lose an old number. For the rest of time, I will own these previous phone numbers, with no monthly fee. This allows me to keep using old business cards and not stress about updating all of my contact info everywhere while also being able to immediately take advantage of a new number. As someone who moves frequently, this is hugely helpful.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Google Voice
8.3
Hosted PBX
8x8
9.8
Google Voice
8.4
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Google Voice
8.3
User templates
8x8
9.2
Google Voice
7.3
Call reports
8x8
8.1
Google Voice
9.1
Directory of employee names
8x8
7.6
Google Voice
8.2

Call Management

8x8
8.8
Google Voice
8.4
Answering rules
8x8
9.4
Google Voice
8.6
Call recording
8x8
9.3
Google Voice
9.1
Call park
8x8
9.3
Google Voice
7.0
Call screening
8x8
6.8
Google Voice
8.9
Message alerts
8x8
8.9
Google Voice
8.5

VoIP system collaboration

8x8
8.2
Google Voice
8.6
Video conferencing
8x8
8.0
Google Voice
9.0
Audio conferencing
8x8
8.3
Google Voice
8.2

Mobile apps

8x8
8.4
Google Voice
8.6
Mobile app for iOS
8x8
8.7
Google Voice
8.8
Mobile app for Android
8x8
8.1
Google Voice
8.3

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
  • Google Voice is great for screening calls and reading transcriptions of voicemails from my inbox. There are nice search functions that allow you to find a voicemail easily without having to listen to them all.
  • Call Blocking is also a useful feature. I use Google Voice when I do anything for my IT company, I occasionally will receive telemarketing calls trying to sell me their solutions, software, or calls I may or may not want that are business related. To use the blocking option, I can go to a web browser like Internet Explorer, Mozilla Firefox, and Google Chrome. If I miss a call I can always go to Google Voice website and login and I will see transcripts of voicemails . If I don't want calls from this number any longer, I can block that call by going to "more" and block from there. I can also go to history and block under "more" from there.
  • Forwarding SMS to Your Email. This also makes it possible to reply to messages through email. Google Voice will convert the message into text form so that your message is sent as a text.
  • Make an international call from the website: Some of my contacts are in other countries. So I like to occasionally use Google Voice for International Calls. (There is a cost to this, if using this feature you can pay online with your Visa card).
  • Making Conference Calls
  • Google Voice now allows you to set your account to "Do Not Disturb" for a predetermined length of time. During that time, calls to your Google number will go straight to voicemail.

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • The Voice to text translations are nearly always wrong. Sufficient to understand the 'gist' of a message but unable to accurately tell you the content
  • Voice is a slowly advancing product; it's obvious that it is not a priority application for Google. Be cognizant of the fact that it may be killed as a result.
  • If you have concerns about confidentiality of the messages you must understand that google parses the voicemails through their servers - extracting the content and more. It's highly likely that the content is saved in their servers indefinitely and is findable by official government requests and Google employees. This is *not* a secure system. For people wanting prints and photoshoots of their family it works wonderfully. For Lawyers who require confidentiality you should consider other options.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Google Voice7.0
Based on 4 answers
It's free, effective and has been useful for years. There is no reason I would discontinue the use of a product that continues to slowly improve; while still providing all the features I need

Usability

No score
No answers yet
No answers on this topic
Google Voice8.0
Based on 2 answers
Great tool and easy to understand, user-friendly

Support

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
The support staff are experts at what they do - not only this, but they have wonderful people skills and are a joy to work with!

Implementation

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
It cost more than Google voice and set up might be more technical and tedious than Google Voice is. It also has some good features, like the cloud base phone directory, which you can transfer them directly to any mobile device phone book and make calls directly from your mobile device.

Return on Investment

  • It has neither had a positive or negative impact.
  • This is primarily a way to divorce /obfuscate a personal phone number from a work phone number - yet still only have a single destination device. It is highly effective.
  • Contact response customization is excellent for customer service
  • Employees are much more efficient at managing their missed calls - if they had to rely on pushing buttons on their phone ("press 1 to replay message") it would take *much* more time to respond.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details