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207 Ratings
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Top Rated
141 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100

RingCentral

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Top Rated
141 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

RingCentral

RingCentral proved to be a LIFE SAVER when we were forced to implement a Work from Home strategy in just a week - had we been on our previous solution of an on-prem PBX we would have had to scramble for both Phone and Conferencing solutions. Not only were we able to get up and running, we didn't even need any training on RingCentral for our users because they already knew how to interact with RingCentral from ANY location!
Jon Shurtliff | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
RingCentral
8.1
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
RingCentral
8.2
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
RingCentral
8.0
User templates
8x8 X Series (Formerly Virtual Office)
7.1
RingCentral
7.7
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
RingCentral
7.8
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
RingCentral
8.6

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
RingCentral
8.4
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
RingCentral
8.5
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
RingCentral
8.8
Call park
8x8 X Series (Formerly Virtual Office)
8.3
RingCentral
8.4
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
RingCentral
8.0
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
RingCentral
8.4

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
RingCentral
8.2
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
RingCentral
8.4
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
RingCentral
8.4
Video screen sharing
8x8 X Series (Formerly Virtual Office)
RingCentral
8.6
Instant messaging
8x8 X Series (Formerly Virtual Office)
RingCentral
7.3

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
RingCentral
8.2
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
RingCentral
8.3
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
RingCentral
8.1

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

RingCentral

  • There have been moments of dropped calls for no apparent reason, though that have been few and far between.
  • There are no announcements given when the system crashes. It doesn't happen often, but it has in the last month or two and created a huge problem for my sales team.
  • It would be nice if it were connected to our CRM, or even just a general Caller ID network, as not knowing who is calling can be problematic at times.
Jillian Straw | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

RingCentral

RingCentral 9.5
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

RingCentral

RingCentral 8.6
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

RingCentral

RingCentral 7.4
Based on 18 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

RingCentral

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

RingCentral

Almost all competitors charge for calls by the minute. Some have packages for minutes, but for a business doing large volumes of calls, this is simply not cost-effective. RingCentral having unlimited calling instantly makes it a lower-cost option than most competitors at this scale. Quality of service is comparable to those that we've tested. Teleconferencing or web-conferencing alone can easily cost as much as RingCentral, but RingCentral has a full suite of services available and keeps billing/budgeting simple.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

RingCentral

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

RingCentral

  • I would say that RingCentral makes everyone more accessible to one another. The tool has an employee directory that instinctively pairs you with the right people when you need it. For larger companies, this feature can save time (and therefore money) when trying to reach people across different departments and teams.
  • Because RingCentral acts as a work phone, and its ease of use is simple and makes you more accessible to clients, etc., you could also argue that it helps strengthen client relationships.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
RingCentral
7.7

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
RingCentral
9.5

Usability

8x8 X Series (Formerly Virtual Office)
8.6
RingCentral
8.6

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
RingCentral

Performance

8x8 X Series (Formerly Virtual Office)
7.7
RingCentral

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
RingCentral
7.4

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
RingCentral
9.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
RingCentral

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