What users are saying about

Act-On

328 Ratings

Act-On

328 Ratings
Score 7 out of 101

Oracle CRM On Demand

101 Ratings
Score 8 out of 101

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Likelihood to Recommend

Act-On

The platform is best suited to organisations that have a very strong and well executed content marketing strategy, a well engaged audience and a healthy sales pipeline to get the most out of what the platform can offer.
Andrew Smith profile photo

Oracle CRM On Demand

Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.
Jenny lester profile photo

Feature Rating Comparison

Email & Online Marketing

Act-On
7.5
Oracle CRM On Demand
WYSIWYG email editor
Act-On
7.3
Oracle CRM On Demand
Dynamic content
Act-On
6.9
Oracle CRM On Demand
Ability to test dynamic content
Act-On
6.6
Oracle CRM On Demand
Landing pages
Act-On
7.8
Oracle CRM On Demand
A/B testing
Act-On
8.0
Oracle CRM On Demand
Mobile optimization
Act-On
7.7
Oracle CRM On Demand
Email deliverability
Act-On
8.8
Oracle CRM On Demand
List management
Act-On
6.0
Oracle CRM On Demand
Triggered drip sequences
Act-On
8.3
Oracle CRM On Demand

Lead Management

Act-On
6.7
Oracle CRM On Demand
Lead nurturing
Act-On
6.3
Oracle CRM On Demand
Lead scoring and grading
Act-On
6.9
Oracle CRM On Demand
Data quality management
Act-On
7.1
Oracle CRM On Demand
Automated sales alerts and tasks
Act-On
6.4
Oracle CRM On Demand

Campaign Management

Act-On
7.5
Oracle CRM On Demand
Calendaring
Act-On
6.8
Oracle CRM On Demand
Event/webinar marketing
Act-On
8.3
Oracle CRM On Demand

Social Media Marketing

Act-On
6.7
Oracle CRM On Demand
Social sharing and campaigns
Act-On
6.4
Oracle CRM On Demand
Social profile integration
Act-On
7.0
Oracle CRM On Demand

Reporting & Analytics

Act-On
5.3
Oracle CRM On Demand
Dashboards
Act-On
4.7
Oracle CRM On Demand
Standard reports
Act-On
5.7
Oracle CRM On Demand
Custom reports
Act-On
5.6
Oracle CRM On Demand

Platform & Infrastructure

Act-On
6.5
Oracle CRM On Demand
API
Act-On
8.0
Oracle CRM On Demand
Role-based workflow & approvals
Act-On
6.4
Oracle CRM On Demand
Customizability
Act-On
5.1
Oracle CRM On Demand
Integration with Salesforce.com
Act-On
8.0
Oracle CRM On Demand
Integration with Microsoft Dynamics CRM
Act-On
4.1
Oracle CRM On Demand
Integration with SugarCRM
Act-On
7.1
Oracle CRM On Demand

Sales Force Automation

Act-On
Oracle CRM On Demand
9.0
Customer data management / contact management
Act-On
Oracle CRM On Demand
9.0
Workflow management
Act-On
Oracle CRM On Demand
9.2
Territory management
Act-On
Oracle CRM On Demand
8.6
Opportunity management
Act-On
Oracle CRM On Demand
8.6
Integration with email client (e.g., Outlook or Gmail)
Act-On
Oracle CRM On Demand
9.0
Contract management
Act-On
Oracle CRM On Demand
9.5
Quote & order management
Act-On
Oracle CRM On Demand
8.7
Interaction tracking
Act-On
Oracle CRM On Demand
9.3
Channel / partner relationship management
Act-On
Oracle CRM On Demand
9.1

Customer Service & Support

Act-On
Oracle CRM On Demand
9.3
Case management
Act-On
Oracle CRM On Demand
9.1
Call center management
Act-On
Oracle CRM On Demand
9.6
Help desk management
Act-On
Oracle CRM On Demand
9.3

Marketing Automation

Act-On
Oracle CRM On Demand
9.5
Lead management
Act-On
Oracle CRM On Demand
9.6
Email marketing
Act-On
Oracle CRM On Demand
9.4

CRM Project Management

Act-On
Oracle CRM On Demand
9.3
Task management
Act-On
Oracle CRM On Demand
9.6
Billing and invoicing management
Act-On
Oracle CRM On Demand
9.1
Reporting
Act-On
Oracle CRM On Demand
9.2

CRM Reporting & Analytics

Act-On
Oracle CRM On Demand
9.0
Forecasting
Act-On
Oracle CRM On Demand
8.5
Pipeline visualization
Act-On
Oracle CRM On Demand
9.4
Customizable reports
Act-On
Oracle CRM On Demand
9.1

Customization

Act-On
Oracle CRM On Demand
9.1
Custom fields
Act-On
Oracle CRM On Demand
9.3
Custom objects
Act-On
Oracle CRM On Demand
8.9
Scripting environment
Act-On
Oracle CRM On Demand
9.1
API for custom integration
Act-On
Oracle CRM On Demand
9.1

Security

Act-On
Oracle CRM On Demand
9.4
Single sign-on capability
Act-On
Oracle CRM On Demand
9.4
Role-based user permissions
Act-On
Oracle CRM On Demand
9.4

Social CRM

Act-On
Oracle CRM On Demand
9.4
Social data
Act-On
Oracle CRM On Demand
9.2
Social engagement
Act-On
Oracle CRM On Demand
9.5

Integrations with 3rd-party Software

Act-On
Oracle CRM On Demand
9.5
Marketing automation
Act-On
Oracle CRM On Demand
9.3
Compensation management
Act-On
Oracle CRM On Demand
9.8

Platform

Act-On
Oracle CRM On Demand
9.4
Mobile access
Act-On
Oracle CRM On Demand
9.4

Pros

  • Salesforce integration. I'm able to accomplish everything that I need to accomplish seamlessly between Act-On and Salesforce.
  • Support. Our use of Act-On is probably fairly unique but every question or issue I throw at my customer success manager (Scott S., who is AMAZING) is always met with a convenient and innovative solution.
  • Automation. The automated programs are very intuitive and easy to set up, monitor and use.
Lauren Kates profile photo
  • Oracle CRM lets you to manage your accounts, contacts and reports pretty easily like any other CRM but with more powerful and effective features. Searching for and retrieving information about customers in Oracle CRM is pretty fast and effective.
  • Statistical Analysis System will allow its users to access system from anywhere in the world by using an internet broadband connection.
  • Creating basic reports and displaying them in graphical charts using pivot tables is very easy using Oracle CRM's customizable dashboard.
  • It provides Microsoft Outlook as an alternate offline client for employees who are physically not present in the office due to travel on duty for sales and marketing. They can use it without an internet connection.
Seema Yadav profile photo

Cons

  • The design capabilities for landing pages, forms and emails are lacking. It would be nice to have more creative options for those who aren't experienced with building visually appealing webpages and emails with code.
  • Generally, our integration with Microsoft Dynamics CRM is good, but occasionally the numbers don't match up between the two systems. I'm sure some of it is user error as new data is entered, but some of it isn't. And our marketing efforts are only as good as our data.
  • When mapping data fields in the process of importing an email list, it'd be helpful for the selection of Act-On data fields to be alphabetized. It would make the selection process much faster.
Brandon Taylor profile photo
  • The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
  • There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
Seema Yadav profile photo

Likelihood to Renew

Act-On8.9
Based on 112 answers
There is no other provider in the segment that does what they do at the price they charge, and their support team is great. My contact often checks in with me, and I think that they have really taken a stake in making sure that my company and my business succeeds. I often think of them as friends vs. business collaborators.
David Wank, DMD profile photo
No score
No answers yet
No answers on this topic

Usability

Act-On7.2
Based on 31 answers
It's good, but not quite brilliant. Some parts of the interface are still a bit outdated. The product has been evolving very fast, though, and I believe in a few months it will be up there with the best of them, interface wise as well.
Diogo Cabral profile photo
Oracle CRM On Demand9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi profile photo

Reliability and Availability

Act-On9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Performance

Act-On8.2
Based on 13 answers
Occasionally, email test messages can be slow - but still within 5 minutes
Ian Nate profile photo
No score
No answers yet
No answers on this topic

Support

Act-On8.8
Based on 38 answers
One of the BEST support teams I've ever dealt with.
David Wank, DMD profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Act-On8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo
No score
No answers yet
No answers on this topic

Online Training

Act-On9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo
No score
No answers yet
No answers on this topic

Implementation

Act-On8.6
Based on 22 answers
Go Slow - Test - Test - TEST
Angie J Anderson profile photo
Oracle CRM On Demand10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand profile photo

Alternatives Considered

The bottom line is that IMHO Act-On provides the best bang for the buck in the sector. There are other companies that might have prettier email templates, or fancier interfaces, but when push comes to shove Act-On meets the price-point vs. value issue very well. To get even remotely close the the feature set with another product you'd have to 2x the price.
David Wank, DMD profile photo
Oracle on demand is customizable and I can configure to meet the complex of customers unique needs. Compared to other software similar to Oracle On Demand it is seamless and very stable with regular maintenance.
Jenny lester profile photo

Return on Investment

  • Faster response times for those who are most interested. Allow us to identify the needle in the haystack.
Sharon Welk profile photo
  • Better clients management
  • Improved business to client communication
  • Automation of business processes
Marcia Gibson profile photo

Pricing Details

Act-On

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Act-On Editions & Modules
Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Oracle CRM On Demand

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Oracle CRM On Demand Editions & Modules
Oracle CRM On Demand
Additional Pricing Details