What users are saying about
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361 Ratings

Act-On

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361 Ratings
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Score 7.5 out of 101
104 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

Act-On

Act-On is well suited for your business if you have a lot of contacts and are averse to the pay by the contact model of competing marketing automation software. Act-On charges by emails sent, not by how many contacts are in the database, so it makes it a great place to store everything, even if you aren't engaging with some of those contacts
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Oracle CRM On Demand

Oracle On Demand is suitable for all organisation of different sizes and types. It serves the marketing, sales, service and call center departments. So any organisation with either one of the departments can use the software swiftly without any inconvenience.
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Feature Rating Comparison

Email & Online Marketing

Act-On
7.7
Oracle CRM On Demand
WYSIWYG email editor
Act-On
7.5
Oracle CRM On Demand
Dynamic content
Act-On
7.2
Oracle CRM On Demand
Ability to test dynamic content
Act-On
7.2
Oracle CRM On Demand
Landing pages
Act-On
7.4
Oracle CRM On Demand
A/B testing
Act-On
7.2
Oracle CRM On Demand
Mobile optimization
Act-On
7.9
Oracle CRM On Demand
Email deliverability
Act-On
7.9
Oracle CRM On Demand
List management
Act-On
8.2
Oracle CRM On Demand
Triggered drip sequences
Act-On
8.4
Oracle CRM On Demand

Lead Management

Act-On
7.7
Oracle CRM On Demand
Lead nurturing
Act-On
8.1
Oracle CRM On Demand
Lead scoring and grading
Act-On
8.0
Oracle CRM On Demand
Data quality management
Act-On
7.0
Oracle CRM On Demand
Automated sales alerts and tasks
Act-On
7.6
Oracle CRM On Demand

Campaign Management

Act-On
7.5
Oracle CRM On Demand
Calendaring
Act-On
6.8
Oracle CRM On Demand
Event/webinar marketing
Act-On
8.3
Oracle CRM On Demand

Social Media Marketing

Act-On
6.6
Oracle CRM On Demand
Social sharing and campaigns
Act-On
6.7
Oracle CRM On Demand
Social profile integration
Act-On
6.4
Oracle CRM On Demand

Reporting & Analytics

Act-On
6.7
Oracle CRM On Demand
Dashboards
Act-On
6.8
Oracle CRM On Demand
Standard reports
Act-On
7.0
Oracle CRM On Demand
Custom reports
Act-On
6.2
Oracle CRM On Demand

Platform & Infrastructure

Act-On
7.7
Oracle CRM On Demand
API
Act-On
7.1
Oracle CRM On Demand
Role-based workflow & approvals
Act-On
7.5
Oracle CRM On Demand
Customizability
Act-On
7.0
Oracle CRM On Demand
Integration with Salesforce.com
Act-On
8.2
Oracle CRM On Demand
Integration with Microsoft Dynamics CRM
Act-On
7.8
Oracle CRM On Demand
Integration with SugarCRM
Act-On
8.6
Oracle CRM On Demand

Sales Force Automation

Act-On
Oracle CRM On Demand
8.8
Customer data management / contact management
Act-On
Oracle CRM On Demand
9.0
Workflow management
Act-On
Oracle CRM On Demand
9.0
Territory management
Act-On
Oracle CRM On Demand
8.8
Opportunity management
Act-On
Oracle CRM On Demand
8.8
Integration with email client (e.g., Outlook or Gmail)
Act-On
Oracle CRM On Demand
9.0
Contract management
Act-On
Oracle CRM On Demand
8.7
Quote & order management
Act-On
Oracle CRM On Demand
8.5
Interaction tracking
Act-On
Oracle CRM On Demand
8.7
Channel / partner relationship management
Act-On
Oracle CRM On Demand
8.5

Customer Service & Support

Act-On
Oracle CRM On Demand
8.9
Case management
Act-On
Oracle CRM On Demand
8.7
Call center management
Act-On
Oracle CRM On Demand
9.1
Help desk management
Act-On
Oracle CRM On Demand
8.7

Marketing Automation

Act-On
Oracle CRM On Demand
9.2
Lead management
Act-On
Oracle CRM On Demand
9.3
Email marketing
Act-On
Oracle CRM On Demand
9.1

CRM Project Management

Act-On
Oracle CRM On Demand
8.9
Task management
Act-On
Oracle CRM On Demand
9.0
Billing and invoicing management
Act-On
Oracle CRM On Demand
9.2
Reporting
Act-On
Oracle CRM On Demand
8.5

CRM Reporting & Analytics

Act-On
Oracle CRM On Demand
8.7
Forecasting
Act-On
Oracle CRM On Demand
8.8
Pipeline visualization
Act-On
Oracle CRM On Demand
8.9
Customizable reports
Act-On
Oracle CRM On Demand
8.4

Customization

Act-On
Oracle CRM On Demand
8.7
Custom fields
Act-On
Oracle CRM On Demand
9.0
Custom objects
Act-On
Oracle CRM On Demand
8.5
Scripting environment
Act-On
Oracle CRM On Demand
8.4
API for custom integration
Act-On
Oracle CRM On Demand
8.9

Security

Act-On
Oracle CRM On Demand
9.4
Single sign-on capability
Act-On
Oracle CRM On Demand
9.1
Role-based user permissions
Act-On
Oracle CRM On Demand
9.6

Social CRM

Act-On
Oracle CRM On Demand
9.6
Social data
Act-On
Oracle CRM On Demand
9.5
Social engagement
Act-On
Oracle CRM On Demand
9.7

Integrations with 3rd-party Software

Act-On
Oracle CRM On Demand
9.0
Marketing automation
Act-On
Oracle CRM On Demand
8.9
Compensation management
Act-On
Oracle CRM On Demand
9.2

Platform

Act-On
Oracle CRM On Demand
9.3
Mobile access
Act-On
Oracle CRM On Demand
9.3

Pros

Act-On

  • List Management. Act-On has some powerful segmentation tools that complement the automated programs very well. Act-On lets you really slice and dice your lists however you see fit. Connected to Salesforce, Act-On becomes super-charged.
  • Automated Programs. You can then take your targeted segments and create robust automated programs that can be tailored into specific tracks for your targeted audience.
  • Webinar Programs. If you use GotoWebinar or WebEx, managing the webinar is a breeze. Act-On will handle the invitations, registrations, reminders and post-event follow-up for you. It works really well.
Dave Moll profile photo

Oracle CRM On Demand

  • Leads, opportunities, and client management
  • Support desk management
  • Sharing communications on leads and opportunities
  • Reporting and forecasting
Marcia Gibson profile photo

Cons

Act-On

  • Landing Page Design. The drag and drop builder is OK. But it feels very limited for someone who has a good knowledge of HTML, CSS, Javascript, etc. Inevitably, there will be something that you simply can't do in Act-On that you could do in a standard web design environment.
  • No Server Side Scripts. There isn't any way to retrieve data in your lists and add it to a landing page. Basically, you can't use any data stored in an Act-On list and add it to a landing page.
  • It's limited. There is simply some data you can't pull from Act-On and into a 3rd Party Reporting app.
Dave Moll profile photo

Oracle CRM On Demand

  • The UI looks the same from several years ago and looks pretty old when compared with other CRM tools present in the market.
  • There are limitations when it comes to integration and customization like there is scope of improvement in the case insensitivity search and duplication processes.
Seema Yadav profile photo

Likelihood to Renew

Act-On

Act-On 8.9
Based on 112 answers
These features are the right-size for us. Period. End. We could go cheap and go back to how we use to "market" but that wasn't engagement and we didn't know what our members were seeing and interested in. Through Act-On we have an affordable and easy platform that hits nearly every one of our needs.
Nannette Nolan profile photo

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Usability

Act-On

Act-On 7.2
Based on 31 answers
I'm 71 years old and have obsolete computer skills. I am not well versed in marketing/advertising, and would prefer not to be as involved in these areas as I am. With that background using Act-On has been easy to do and everything I've needed has been made available quickly. It's a very well designed "ask and ye shall receive" system.
Charles Harte profile photo

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi profile photo

Reliability and Availability

Act-On

Act-On 9.1
Based on 14 answers
This product has never been down when I needed it
Ian Nate profile photo

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Performance

Act-On

Act-On 8.2
Based on 13 answers
Act-On just keeps improving.
Angie J Anderson profile photo

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Support

Act-On

Act-On 8.8
Based on 38 answers
The customer success manager assigned to each accounts after you become a client are amazing.
Angie J Anderson profile photo

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

In-Person Training

Act-On

Act-On 8.7
Based on 4 answers
My Account Manager has led me through countless amounts of training on the product as a whole and through some of my integrations.
Vinny Poliseno profile photo

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Online Training

Act-On

Act-On 9.3
Based on 16 answers
Act-On had a lot of resources, and their staff was great at answering any questions I had to make sure we got started on the right foot. Looking back, I would have preferred some additional training sessions since we didn't have any previous experience with Marketing Automation and best practices.
Carrie Scheetz profile photo

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation

Act-On

Act-On 8.6
Based on 22 answers
Use UK Professional Services team
Mark Terry profile photo

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand profile photo

Alternatives Considered

Act-On

As a company, it's much more organized, much more in contact with customers, and much more willing and able to pick up their feedback and incorporate it into the product. Pricing wise, it's also much more balanced, with a fairer price mode. It's also more agnostic, in terms of CRM and other integrations. The partner program is also clearer, and IMHO better.
Diogo Cabral profile photo

Oracle CRM On Demand

Seema Yadav profile photo

Return on Investment

Act-On

  • We now know how digital campaigns perform.
  • Marketing is much more agile going to market and promoting specific messages.
  • We have a specific knowledge of where opportunities came from. How we converted them from anonymous visitors to leads, to customers.
Diogo Cabral profile photo

Oracle CRM On Demand

  • It provides great ROI to us as we are also using other Oracle products such as Oracle Financials to make our business much stronger and serve our clients to meet their needs.
Seema Yadav profile photo

Pricing Details

Act-On

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Act-On Editions & Modules

Act-On
Edition
Professional
$9001
Enterprise
$2,0002
1. per month (starts at 2,500 active contacts)
2. per month ( starts at 2,500 active contacts)
Additional Pricing Details
The Professional package starts at 2,500 active contacts, 3 marketing users, 50 sales users and 30,000 API calls per day. The Enterprise package starts at 2,500 active contacts, 6 marketing users, 100 sales users and 30,000 API calls per day. Annual contract required.

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Oracle CRM On Demand
Additional Pricing Details

Add comparison