What users are saying about
40 Ratings
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Top Rated
3827 Ratings
40 Ratings
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Score 7.9 out of 100

Slack

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Top Rated
3827 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Amazon Chime

Great tool which can be used for collaborating and sharing screens. It helps in integrating with calendar effortlessly and send invitations for the meeting. Sometimes it takes time to load the application on your device and is not compatible with all browsers. It has different options of muting and sharing screen during presenting.
Anonymous | TrustRadius Reviewer

Slack

Slack is very good with the conversation and calling features. We can snooze notification where we want. We can sent mail to the particular channel's member directly from Slack. We can't see last seen of the user which is in our chats or group. The UI of Slack is look like old needs to improve in the UI and themes.
Kenil Vavaliya | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

Amazon Chime
7.5
Slack
High quality audio
Amazon Chime
8.5
Slack
High quality video
Amazon Chime
7.8
Slack
Low bandwidth requirements
Amazon Chime
6.8
Slack
Mobile support
Amazon Chime
7.0
Slack

Screen Sharing

Amazon Chime
8.2
Slack
Desktop sharing
Amazon Chime
8.7
Slack
Whiteboards
Amazon Chime
7.7
Slack

Online Meetings / Events

Amazon Chime
7.7
Slack
Calendar integration
Amazon Chime
7.4
Slack
Meeting initiation
Amazon Chime
7.8
Slack
Integrates with social media
Amazon Chime
7.9
Slack
Record meetings / events
Amazon Chime
7.8
Slack
Slideshows
Amazon Chime
7.6
Slack

Online Events Collaboration

Amazon Chime
8.1
Slack
Live chat
Amazon Chime
8.3
Slack
Audience polling
Amazon Chime
7.8
Slack
Q&A
Amazon Chime
8.1
Slack

Online Events Security

Amazon Chime
8.9
Slack
User authentication
Amazon Chime
9.0
Slack
Participant roles & permissions
Amazon Chime
8.7
Slack
Confidential attendee list
Amazon Chime
9.0
Slack

Project Management

Amazon Chime
Slack
8.1
Task Management
Amazon Chime
Slack
7.8
Gantt Charts
Amazon Chime
Slack
7.7
Scheduling
Amazon Chime
Slack
7.8
Workflow Automation
Amazon Chime
Slack
7.6
Mobile Access
Amazon Chime
Slack
9.1
Search
Amazon Chime
Slack
8.4
Visual planning tools
Amazon Chime
Slack
8.0

Communication

Amazon Chime
Slack
8.7
Chat
Amazon Chime
Slack
9.7
Notifications
Amazon Chime
Slack
9.0
Discussions
Amazon Chime
Slack
9.0
Surveys
Amazon Chime
Slack
8.0
Internal knowledgebase
Amazon Chime
Slack
8.1
Integrates with GoToMeeting
Amazon Chime
Slack
8.5
Integrates with Gmail and Google Hangouts
Amazon Chime
Slack
9.0
Integrates with Outlook
Amazon Chime
Slack
8.4

File Sharing & Management

Amazon Chime
Slack
8.3
Versioning
Amazon Chime
Slack
7.7
Video files
Amazon Chime
Slack
8.4
Audio files
Amazon Chime
Slack
8.4
Document collaboration
Amazon Chime
Slack
8.0
Access control
Amazon Chime
Slack
8.3
Advanced security features
Amazon Chime
Slack
7.9
Integrates with Google Drive
Amazon Chime
Slack
8.7
Device sync
Amazon Chime
Slack
8.7

Pros

Amazon Chime

  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
YagneshKumar Patel | TrustRadius Reviewer

Slack

  • The main feature that I love about Slack is the section below the main panel, where I can access unread messages, specific threads of conversations and also gives me access to all the mentions that have been during my downtime . In addition, I also have a visualization of the messages saved in this section, so I have everything in one place, everything very organized.
  • Slack has an excellent integration with the Marketing system of our company, in this way we can have a wide administration of emails and marketing automation while conducting a team conversation. This integration is quite functional and has a very notable success for our Marketing sector, we can have long conversations while managing the marketing, all from one place.
  • I love the notification system that Slack has, it's the great synchronization it has. Slack allows me to receive notifications on all devices linked to my Slack account, which helps me receive notifications on my phone and also on my desktop computer. These notifications are sent simultaneously, which allows me to be active and view all the movement that occurs in the chat channels.
Sasha Brito | TrustRadius Reviewer

Cons

Amazon Chime

  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Emma McCarthy | TrustRadius Reviewer

Slack

  • The search feature could really be improved. It is quite difficult to find something specific with the search function as no matter the parameters and filters that you set, it seems to never return what you are looking for.
  • The UI could use some help. The basics are there and easy to use, but Slack offers a ton of ways to customize the experience and this causes the setting screen to be a huge convoluted mess, but also switches and options can be found in numerous places. This makes it quite difficult when you are trying to find a specific option or need to know if it even exists.
  • The Android mobile app (can't speak for iOS) can be buggy at times. Navigation sometimes doesn't work as expected and the read/unread status on the contact list can be erroneous. I mostly use it for after hours messaging so it's very light use and therefore not a big issue, but it could be annoying to a mobile-only workforce.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Amazon Chime

No score
No answers yet
No answers on this topic

Slack

Slack 9.7
Based on 12 answers
It is just an all around excellent product for a company with over 100 employees whom work in various locations around the country. We have remote workers, as well as people that work in the office every shift, so it makes it much easier to communicate with everybody in the simplest and fastest way.
Diamond Jeffries | TrustRadius Reviewer

Usability

Amazon Chime

No score
No answers yet
No answers on this topic

Slack

Slack 8.9
Based on 26 answers
Everything just works. I think the navigation and usability is quite intuitive. I have never had to look up any information or google how to use a feature of Slack (both in the desktop form and on the mobile app). I've never heard any complaints from our other employees either. I have been asked to remind people how to set up reminders, ironically. Although that itself is really simple too (you type "/remind" and then the reminder details).
Joshua Weaver | TrustRadius Reviewer

Support Rating

Amazon Chime

Amazon Chime 8.3
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Slack

Slack 8.3
Based on 130 answers
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Anonymous | TrustRadius Reviewer

Implementation Rating

Amazon Chime

No score
No answers yet
No answers on this topic

Slack

Slack 10.0
Based on 4 answers
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Amazon Chime

I have not tested Amazon Chime, against other market alternatives, as it is being used to meet a specific demand, which is communication with certain companies, as it is the preferred means of communication. But, it is a good tool and does not lose anything to the other tools on the market, except for the update process.
Anonymous | TrustRadius Reviewer

Slack

Simply put, Slack is a much more robust and comprehensive tool.
  • Conversations & discussions in Slack can easily be reviewed & are searchable. Skype for Business doesn't offer this.
  • Slack offers a clear-cut "Workplace Directory" that's easy to use. Skype for Business didn't quite offer this.
  • Slack allows for creation of topic-specific "channels" of discussion, in addition to the easy forming of groups (a direct message thread including specific individuals -- fantastic for team-specific communication). Skype for Business doesn't have the option for discussion channels.
Anonymous | TrustRadius Reviewer

Return on Investment

Amazon Chime

  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
Anonymous | TrustRadius Reviewer

Slack

  • Slack has allowed us to effectively collaborate with a wide range of collaborators, especially outside vendors, contractors, and service providers. Its integrated document sharing and videoconferencing features make it a powerful collaboration tool.
  • Until recently, we utilized the free version of Slack, but this version does not support long-term storage of conversations and shared documents. However, as an EDU customer, it was surprisingly painless to move to a premium paid account.
  • Slack definitely carries its corporate culture of "fun productivity" with it -- sometimes, the utility of its robust chat feature set can be offset by its ability to distract end-users with silly reaction emojis and meme threads..but this is a risk with any communications tool with a modern feature set.
Benjamin Plotkin | TrustRadius Reviewer

Pricing Details

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime Editions & Modules

Edition
Meetings - BasicFree
Meetings - Pro3.002
Business Calling - Inbound$0.0022163
Business Calling - OutboundCountry Dependent3
Business Calling - Receive TextFree4
Business Calling - Send TextCountry Dependent
Business Calling - Phone Numbers1.006
  1. *per user per day
  2. per minute
  3. US Only
  4. per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per month

Slack

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Slack Editions & Modules

Edition
Standard$8.001
Plus$15.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Amazon Chime
7.7
Slack
9.0

Likelihood to Renew

Amazon Chime
Slack
9.7

Usability

Amazon Chime
Slack
8.9

Support Rating

Amazon Chime
8.3
Slack
8.3

Implementation Rating

Amazon Chime
Slack
10.0

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