Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 7.8 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
Amazon ChimeSlack
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
Amazon ChimeSlack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per month*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
Amazon ChimeSlack
Considered Both Products
Amazon Chime
Chose Amazon Chime
I believe the two products (Slack and Skype) are better suited for the situations where it is a smaller crowd. This is due to those systems being easier to chat within and collaborate in the smaller environment.
Chose Amazon Chime
Amazon Chime stacks up cleaner and much more intuitive to Google Hangouts Chat. In comparison to Slack, Amazon Chime is much better because Slack is not conducive to having a face-to-face conversation, much less, screen sharing. Microsoft Teams was hard to use when some of our …
Chose Amazon Chime
All the mentioned above products are better if not rated much higher with the features they have compared to Amazon Chime. Amazon Chime does not support well with google calendar and other negative features I mentioned compared to other products. Amazon Chime lacks features …
Chose Amazon Chime
They are all good products, but here is why we switched:

1. UberConf. This was the first conference software we used. It used to be great, it actually had a free version that worked perfectly. Then the service started to falter, mostly lag time between user and presenter. And …
Chose Amazon Chime
Amazon Chime WILL become an industry leader. Amazon is still behind WebEx and is gaining ground on Microsoft. The advantage Microsoft will have is the ability to embed in organizations through Office, and have that advantage over WebEx as well. We selected Amazon Chime as …
Slack
Chose Slack
Teams and Skype have very limited features as compared to Slack. I would prefer Slack any day over them as it is well suited for both internal as well as external communication.
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Amazon ChimeSlack
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
10.0
26 Ratings
22% above category average
Slack
-
Ratings
High quality audio10.026 Ratings00 Ratings
High quality video9.926 Ratings00 Ratings
Low bandwidth requirements9.921 Ratings00 Ratings
Mobile support10.021 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
9.2
25 Ratings
14% above category average
Slack
-
Ratings
Desktop sharing10.025 Ratings00 Ratings
Whiteboards8.311 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
9.6
25 Ratings
15% above category average
Slack
-
Ratings
Calendar integration10.022 Ratings00 Ratings
Meeting initiation10.024 Ratings00 Ratings
Integrates with social media8.39 Ratings00 Ratings
Record meetings / events10.023 Ratings00 Ratings
Slideshows10.021 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
10.0
22 Ratings
17% above category average
Slack
-
Ratings
Live chat10.022 Ratings00 Ratings
Audience polling10.010 Ratings00 Ratings
Q&A10.012 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
10.0
22 Ratings
18% above category average
Slack
-
Ratings
User authentication10.018 Ratings00 Ratings
Participant roles & permissions10.021 Ratings00 Ratings
Confidential attendee list10.016 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Amazon Chime
10.0
1 Ratings
8% above category average
Slack
-
Ratings
Video conferencing10.01 Ratings00 Ratings
Audio conferencing10.01 Ratings00 Ratings
Video screen sharing10.01 Ratings00 Ratings
Instant messaging10.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Amazon Chime
-
Ratings
Slack
7.9
405 Ratings
0% above category average
Task Management00 Ratings7.8255 Ratings
Gantt Charts00 Ratings7.061 Ratings
Scheduling00 Ratings7.9210 Ratings
Workflow Automation00 Ratings7.9230 Ratings
Mobile Access00 Ratings9.2392 Ratings
Search00 Ratings8.2390 Ratings
Visual planning tools00 Ratings7.3150 Ratings
Communication
Comparison of Communication features of Product A and Product B
Amazon Chime
-
Ratings
Slack
8.6
415 Ratings
7% above category average
Chat00 Ratings9.7415 Ratings
Notifications00 Ratings8.9411 Ratings
Discussions00 Ratings9.2402 Ratings
Surveys00 Ratings8.1250 Ratings
Internal knowledgebase00 Ratings7.7251 Ratings
Integrates with GoToMeeting00 Ratings8.6111 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.5184 Ratings
Integrates with Outlook00 Ratings8.4122 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Amazon Chime
-
Ratings
Slack
8.4
389 Ratings
4% above category average
Versioning00 Ratings8.0187 Ratings
Video files00 Ratings8.6345 Ratings
Audio files00 Ratings8.6340 Ratings
Document collaboration00 Ratings8.1271 Ratings
Access control00 Ratings8.2253 Ratings
Advanced security features00 Ratings8.2215 Ratings
Integrates with Google Drive00 Ratings8.8213 Ratings
Device sync00 Ratings9.2276 Ratings
Best Alternatives
Amazon ChimeSlack
Small Businesses
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
TeamViewer
TeamViewer
Score 8.3 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ChimeSlack
Likelihood to Recommend
9.9
(27 ratings)
9.3
(415 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(20 ratings)
Usability
-
(0 ratings)
9.9
(29 ratings)
Support Rating
8.8
(9 ratings)
1.0
(65 ratings)
Implementation Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Amazon ChimeSlack
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
Read full review
Salesforce
I would definitely recommend Slack to everyone who needs a messaging platform for work. The thing that I most appreciate on Slack is the possibility of talking to my coworkers without using my personal number or personal apps. This way, I can separate what is work and what is not. Slack even has the option to mute notifications after work hours. I'm able to keep track of every project and discuss them in an easy and fast way. Another great thing is that you can keep and check the history of channels and groups, this way the discussions are never lost when someone joins the project in the middle of it or someone leaves, the history is always there. The only thing that bothers me in the platform is the system of threads, where you can easily lose the messages cause they look kind of hidden. If you have multiple subjects with someone and the person only responds in threads, it's very common to lose their messages.
Read full review
Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
Read full review
Salesforce
  • Organize threads of project content - WAY easier than having multiple emails
  • Provide the ability for others to observe communication on projects or topics that they aren't directly involved in
  • Create a space to share universal business announcements
  • Create spaces for topics that are fun
Read full review
Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
Read full review
Salesforce
  • While threads exist to keep conversations organized, managing and finding threads within channels can be cumbersome. Enhancements in thread management and search capabilities could be beneficial.
  • Slack has a limit on the size of files that can be directly uploaded. Increasing this limit or providing smoother integration with external file-sharing services could be beneficial.
  • Managing guest access can be cumbersome, and simplifying the process for inviting and controlling guest users would be beneficial.
  • Slack primarily operates within individual workspaces, making it challenging to collaborate across different workspaces. Enhancing features for inter-workspace communication could improve collaboration for organizations with multiple Slack instances.
Read full review
Likelihood to Renew
Amazon AWS
No answers on this topic
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
Usability
Amazon AWS
No answers on this topic
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Read full review
Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
Read full review
Implementation Rating
Amazon AWS
No answers on this topic
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
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Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
Read full review
Salesforce
Microsoft Teams got very confusing for me with all of the tabs and different things to learn how to use it. I felt that Slack has a much cleaner look and makes it easy for anyone to learn how to use. I also like how it integrates seamlessly into our Google/mac workspace!
Read full review
Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
Read full review
Salesforce
  • Allowing our team to communicate, especially in a remote-first environment is invaluable
  • Sharing sensitive information securely is a great feature so we don't have to rely on other software
  • Direct communication with our clients through Slack Connect helps us reach a larger audience and therefore increases our opportunity for revenue
Read full review
ScreenShots