BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…
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TeamViewer
Score 8.3 out of 10
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
We used a VNC product for several years because it was free and we couldn't talk management into purchasing a product. Bomgar offers so much more for our support personnel. We evaluated TeamViewer, which I use for personnel use, along with Bomgar and would have been a product …
The Office of Information Technology in the Student Health Center at UNC Charlotte
Chose BeyondTrust Remote Support
When asked to report on how many remote sessions have I done I now can give that information accurately. I use the exit surveys for improvement of service and tracking. I have tried the major players out there and Bomgar stood out above the rest. And I just like Orange
One thing I like about Dameware is that you have access to a remote command prompt and that has been very handy at times. But Dameware is limited to on the network support, last time I used it. Bomgar can handle multiple platforms and operating systems. I cant email an …
Bomgar is an appliance installed on your network. No web based remote support, it's completely local. Much better response time and you can manage it all!
GoToAssist and TeamViewer - Bomgar was a much easier product to maintain and provided quick and easy access. We also needed something that complied with ISO27001:2013 which means we have to have our support based here onsite and not hosted outside the company.
Bomgar's look and feel is a lot better. When ever I have had to contact Bomgar for help they have been excellent. This is a big factor for us for if we are unable to support our customers when there is a problem then this has a big effect on our customer service results.
We used RDP when I first started but you couldn't share the screen with end users and my industry does not allow usernames/passwords to be shared (healthcare), so it wasn't a great fit outside of server management. We moved up to Teamviewer and then LogMeIn/LogMeIn Rescue to do …
The products are similar in what they can and cannot do, but where Bomgar really takes the cake is in their security and jump technology. They really stand behind their security and it shows with many medical and governmental agencies using them for remote support. In fact, …
Verified User
Consultant
Chose BeyondTrust Remote Support
I tried TeamViewer and LogMeIn but Bomgar has the most to offer as far features are concerned.
We have used TeamViewer and a few other proprietary remote support applications. While TeamViewer is a very good tool, the pinned session organization is not as intuitive as Bomgar's, and the user management isn't there for the needs of a support desk like ours. I also feel the …
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is …
Reliability and constant connection was what set it apart. I dont even think it has any direct competitor since none of the other tools I used had the option to leave the software running and maintain a constant connection.
I use the above-mentioned options when there is a need for connecting on a lower bandwidth internet or if the budget is stringent. Two more good alternatives I use are: AnyDesk and Ammyy Admin which works great. I wonder why these two software packages are not available in the …
TeamViewer, as currently used is probably the best of the applications I have used, right up there with Bomgar. With Bomgar, we are actually administrating, and we love the back-end features of Bomgar, i.e. I can access the remote servers\workstations on the back-end without …
I liked that TeamViewer was more flexible than something like Zoom. I also found it to be more reliable than Bomgar (which I had some minor issues with). It is also the easiest of these software to use. However if you only need a software for presentations, I would probably …
The software was cheap and easy to obtain, configure and support. We have had good experiences with TeamViewer and everyone in our organization who has had experience with it has nothing but positive things to say. The company seems to take security seriously and we have not …
TeamViewer's mobile app is powerful and consistently makes the connection to my remote desktop. In the past I found other solutions to be inconsistent in availability leaving me with an unexpected "surprise" when I was unable to connect. I find TeamViewer is able to provide …