Likelihood to Recommend
Broadvoice has certainly helped alleviate some of the unnecessary headaches that come with traditional phone systems. The phones are easy to use and the admin portal along with b-hive mobile app give you so much control of your devices. The ability to change info on a device if someone moves up or leaves the company makes setup for the next user a breeze. Our users love the b-hive app to be able to get all the great features of a desktop phone in their pocket while being away from their desk. If you're on the fence go ahead and pull the trigger.
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RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
Read full review Pros Broadvoice is excellent for customizing/tailoring to a business's specific needs. Tech Support is easy to reach, and provides consistent help. Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training. Read full review RingCentral service is solid and resilient to issues. RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users. RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter. Read full review Cons It is somewhat a factor of the Poly phones we are using, and so maybe nothing to be done by Broadvoice - but conferencing in a second person on a call involves pressing way too many buttons. The automated voice prompts for the voicemail system are in a weird voice that is sometimes too loud, sometimes too soft, and that says "congratulations" when mailbox is empty. Just a little silly. Cannot add comment when forwarding a voicemail message to another user. We used to do this all the time in the previous system. (It can be done through email, forwarding the sound file as an mp3, but as some computers don't even have speakers, it's not as convenient in our use case.) Read full review The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message. The integration of Glip with on-premise Exchange is non-existent and not on the development radar. RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers. Read full review Likelihood to Renew
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Read full review Usability
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
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Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Read full review Reliability and Availability
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
Read full review Performance
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Read full review Support Rating
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Read full review In-Person Training
The in-person was done by phone and was GREAT!
Read full review Online Training
Easy for even the most basic user.
Read full review Implementation Rating
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Read full review Alternatives Considered
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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and a local softphone called Communicator prior to switching to RingCentral.
dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Read full review Contract Terms and Pricing Model
not to sign up for it or give them any money for a product that does not work
Read full review Scalability
There is a browser version which allows the product to be used by almost anyone.
Read full review Return on Investment We have pretty much cut our phone service bill in half compared to our previous provider. The reliability of the system has reduced downtime to null. Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment. Read full review Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform Able to offer more customized services to partners/clients No need for any special hardware - just need a computer with internet Low investment to integrate with a CRM Read full review ScreenShots