What users are saying about
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Top Rated
717 Ratings
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Top Rated
340 Ratings

Constant Contact

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Top Rated
717 Ratings
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Score 8.1 out of 100

Keap

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Top Rated
340 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Constant Contact ranks higher in 2 feature sets: Email & Online Marketing, Reporting & Analytics

Email & Online Marketing

7.7

Constant Contact

77%
6.8

Keap

68%
Constant Contact ranks higher in 7/9 features

WYSIWYG email editor

7.8
78%
82 Ratings
7.7
77%
49 Ratings

Dynamic content

7.6
76%
82 Ratings
5.9
59%
46 Ratings

Ability to test dynamic content

7.5
75%
81 Ratings
2.0
20%
14 Ratings

Landing pages

7.6
76%
56 Ratings
7.1
71%
113 Ratings

A/B testing

7.4
74%
52 Ratings
6.0
60%
9 Ratings

Mobile optimization

8.0
80%
85 Ratings
6.8
68%
105 Ratings

Email deliverability reporting

8.6
86%
135 Ratings
8.2
82%
174 Ratings

List management

8.4
84%
90 Ratings
8.7
87%
125 Ratings

Triggered drip sequences

6.7
67%
47 Ratings
8.6
86%
48 Ratings

Reporting & Analytics

7.8

Constant Contact

78%
7.2

Keap

72%
Constant Contact ranks higher in 3/3 features

Dashboards

7.8
78%
87 Ratings
6.5
65%
54 Ratings

Standard reports

8.2
82%
87 Ratings
7.9
79%
123 Ratings

Custom reports

7.5
75%
58 Ratings
7.2
72%
114 Ratings

Pre-Send Testing

8.1

Constant Contact

81%

Keap

Feature Set Not Supported
N/A
Constant Contact ranks higher in 8/8 features

URL Validation

8.4
84%
31 Ratings
N/A
0 Ratings

Link Tracking

8.0
80%
34 Ratings
N/A
0 Ratings

Image Validation

8.2
82%
31 Ratings
N/A
0 Ratings

Inbox Display

8.0
80%
34 Ratings
N/A
0 Ratings

Email Accessibility Tools

8.0
80%
28 Ratings
N/A
0 Ratings

Spelling and Grammar Check

7.8
78%
31 Ratings
N/A
0 Ratings

Spam Testing

7.8
78%
26 Ratings
N/A
0 Ratings

Email Previews

8.6
86%
40 Ratings
N/A
0 Ratings

Lead Management

Constant Contact

Feature Set Not Supported
N/A
7.9

Keap

79%
Keap (formerly Infusionsoft) ranks higher in 4/4 features

Lead nurturing

N/A
0 Ratings
8.5
85%
124 Ratings

Lead scoring and grading

N/A
0 Ratings
6.9
69%
110 Ratings

Data quality management

N/A
0 Ratings
7.1
71%
111 Ratings

Automated sales alerts and tasks

N/A
0 Ratings
9.1
91%
117 Ratings

Campaign Management

Constant Contact

Feature Set Not Supported
N/A
7.6

Keap

76%
Keap (formerly Infusionsoft) ranks higher in 2/2 features

Calendaring

N/A
0 Ratings
8.2
82%
72 Ratings

Event/webinar marketing

N/A
0 Ratings
7.0
70%
13 Ratings

Social Media Marketing

Constant Contact

Feature Set Not Supported
N/A
4.5

Keap

45%
Keap (formerly Infusionsoft) ranks higher in 2/2 features

Social sharing and campaigns

N/A
0 Ratings
4.9
49%
14 Ratings

Social profile integration

N/A
0 Ratings
4.0
40%
14 Ratings

Platform & Infrastructure

Constant Contact

Feature Set Not Supported
N/A
6.2

Keap

62%
Keap (formerly Infusionsoft) ranks higher in 6/6 features

API

N/A
0 Ratings
7.9
79%
105 Ratings

Role-based workflow & approvals

N/A
0 Ratings
7.4
74%
91 Ratings

Customizability

N/A
0 Ratings
7.0
70%
116 Ratings

Integration with Salesforce.com

N/A
0 Ratings
5.0
50%
4 Ratings

Integration with Microsoft Dynamics CRM

N/A
0 Ratings
5.0
50%
5 Ratings

Integration with SugarCRM

N/A
0 Ratings
5.0
50%
4 Ratings

Attribute Ratings

  • Constant Contact is rated higher in 8 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability
  • Keap (formerly Infusionsoft) is rated higher in 1 area: Availability

Likelihood to Recommend

8.3

Constant Contact

83%
106 Ratings
8.2

Keap

82%
186 Ratings

Likelihood to Renew

9.0

Constant Contact

90%
21 Ratings
7.5

Keap

75%
38 Ratings

Usability

10.0

Constant Contact

100%
9 Ratings
6.6

Keap

66%
21 Ratings

Availability

9.0

Constant Contact

90%
4 Ratings
9.1

Keap

91%
11 Ratings

Performance

10.0

Constant Contact

100%
4 Ratings
9.1

Keap

91%
11 Ratings

Support Rating

10.0

Constant Contact

100%
17 Ratings
7.6

Keap

76%
28 Ratings

In-Person Training

Constant Contact

N/A
0 Ratings
8.6

Keap

86%
5 Ratings

Online Training

10.0

Constant Contact

100%
1 Rating
9.5

Keap

95%
5 Ratings

Implementation Rating

10.0

Constant Contact

100%
9 Ratings
8.0

Keap

80%
16 Ratings

Product Scalability

10.0

Constant Contact

100%
1 Rating
8.2

Keap

82%
3 Ratings

Likelihood to Recommend

Constant Contact

Constant Contact is great when trying to target specific market segments. We typically like to segment our master list by region, but also have product segments, as well. They do provide pre-made segments to start you off too.We don't usually use their email builder, we find others to be more flexible, intuitive, and have more variety. We do prefer emailing from Constant Contact, however.
Anonymous | TrustRadius Reviewer

Keap

Keap is well suited for beginners of email marketing and most likely smaller companies as well. For someone who is new to the email marketing world, the click and drop features are easy to understand and use. They can also save their email broadcasts and create duplicates of them so it would save them time if they are doing things in a similar fashion. For example, if they have a monthly newsletter and want the format to be consistent they can just save the template and then reuse it over and over, just updating the info text and images. On the flip side, for those who have been in the email marketing world for longer or understand more coding Keap is not the best for them. They would be limited to how much customization they can create in their emails and find that it might not best suit their needs.
Anonymous | TrustRadius Reviewer

Pros

Constant Contact

  • You can accomplish quite a bit using the drag and drop interface, so there is less custom HTML required.
  • Easy to use for folks who are not tech savvy.
  • Very quick upload speed for contact lists when compared with other email marketing vendors.
  • Easy to customize contact lists.
  • Displays much more consistently across different email clients when compared with other email marketing vendors.
Anonymous | TrustRadius Reviewer

Keap

  • Campaign Builder - as I’m a visual person, the ability to map out and build automation on not only sales and marketing funnels, but internal processes as well. This has been a game-changer to setup automation and we continue to reap the rewards years later.
  • CRM - using it as a CRM has allowed me to have a single source of truth for my leads and customers to collect info on, add notes, track and trigger automation savings hours every week, and help prevent leads from falling through the cracks.
  • Innovation - they were one of the first in the market and are still innovating to make the product better.
Mandy Brasser | TrustRadius Reviewer

Cons

Constant Contact

  • The interface is definitely a bit difficult to use and it takes some getting used to.
  • More customization and exporting of html would be awesome.
  • They could expand on features that other email marketing software has such as tying in with social media, more flows, etc.
Anonymous | TrustRadius Reviewer

Keap

  • Keap is almost infinitely customizable, and it is VERY powerful, and I think all that potential can overwhelm the new user. The key is to start small and simple - even little automations can make a huge difference.
  • My business is simple enough that I find Keap's reporting sufficient, but I hear from other business owners that they would like more/different reports.
  • The state-by-state, regional and municipal sales tax thing can get complicated, but I hear they are working on it.
Samantha Bennett | TrustRadius Reviewer

Pricing Details

Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Constant Contact Editions & Modules

Edition
Core$9.991
Plus$45.001
  1. per month
Additional Pricing Details

Keap

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$129 per month

Keap Editions & Modules

Edition
Pro$129.001
Max$199.001
  1. per month
Additional Pricing Details
All plans awith 1 user and 500 contacts. The price is $30.00 for each additional user.

Likelihood to Renew

Constant Contact

Constant Contact 9.0
Based on 21 answers
There is no doubt that we are going to renew Constant Contact. We have not just invested a lot of time in learning and creating a great looking product but we have developed a strong database of information that allows us to track how we are doing for each newsletter. This supports our goals of creating products that residents desire and are excited to receive.
Ty Swartz, CPP, USN Ret. | TrustRadius Reviewer

Keap

Keap 7.5
Based on 38 answers
We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
Tyler Guthrie | TrustRadius Reviewer

Usability

Constant Contact

Constant Contact 10.0
Based on 9 answers
There is always room for improvement. I don't know how they test their systems, but they should invite not-so computer savvy people to test it. If I, as an expert have problems, they need to think like the technophobe. Since I've used Constant Contact in the past as part of my former employment, I have not viewed any of the tutorials and just jumped in to work on my client's newsletter. With that said, I found some areas easy and some a bit cumbersome
Giselle Aguiar | TrustRadius Reviewer

Keap

Keap 6.6
Based on 21 answers
You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
Stacey Stearns | TrustRadius Reviewer

Reliability and Availability

Constant Contact

Constant Contact 9.0
Based on 4 answers
No major problems in sending out the email campaigns and accessing the analytics
Anonymous | TrustRadius Reviewer

Keap

Keap 9.1
Based on 11 answers
There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
Anonymous | TrustRadius Reviewer

Performance

Constant Contact

Constant Contact 10.0
Based on 4 answers
The system seemed quite slow sometimes. Specifically, there was sometimes a delay in sends if it was during a high traffic period. There were time-outs when uploading new code for an email, and a lag in reporting analytics which was sometimes as long as 72 hours
Anonymous | TrustRadius Reviewer

Keap

Keap 9.1
Based on 11 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones | TrustRadius Reviewer

Support Rating

Constant Contact

Constant Contact 10.0
Based on 17 answers
I think the overall support for Constant Contact has always been incredible; I have nothing negative to say. Our customer support representative was attentive, easy to understand, and very knowledgeable. I never felt like I wasn't a priority of his and my issues, while very small, were fixed in a very short time frame.
Anonymous | TrustRadius Reviewer

Keap

Keap 7.6
Based on 28 answers
Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
Anonymous | TrustRadius Reviewer

In-Person Training

Constant Contact

No score
No answers yet
No answers on this topic

Keap

Keap 8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones | TrustRadius Reviewer

Online Training

Constant Contact

Constant Contact 10.0
Based on 1 answer
No answer on this topic is available.

Keap

Keap 9.5
Based on 5 answers
The online training is excellent (now). When we first signed on it was almost non-existent. They have online videos and hold webinars for almost every area of the software.
Anonymous | TrustRadius Reviewer

Implementation Rating

Constant Contact

Constant Contact 10.0
Based on 9 answers
Implementation is very easy for someone who wants to send out the “batch and blast” type newsletters. If you want to use their templates with no customizations, the product works fine. However, the more customizations you get into involving link color, etc, that’s where things can get tricky for someone who may not be familiar with coding
Anonymous | TrustRadius Reviewer

Keap

Keap 8.0
Based on 16 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE | TrustRadius Reviewer

Alternatives Considered

Constant Contact

We tried Mailchimp. We could send messages to larger groups for free with Constant Contact. And we simply found more people read the emails and responded more frequently when we used Constant Contact. I think it's because it didn't feel as much like a marketing tool as when we contacted them with Mailchimp.
Anonymous | TrustRadius Reviewer

Keap

Keap is definitely the strong leader in this space. As a Keap Certified Partner, our company has implemented Keap for over 500 customers. On occasion, customers come to use other tools such as Ontraport or ActiveCampaign. In all cases, they've been ecstatic with the benefits they get when moving to Keap.
Tyler Garns | TrustRadius Reviewer

Scalability

Constant Contact

Constant Contact 10.0
Based on 1 answer
Very reliable in sending email campaigns and controlling the recipients so that no contact is sent the same email more than once, even if they are on a resent list
Anonymous | TrustRadius Reviewer

Keap

Keap 8.2
Based on 3 answers
You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
Anonymous | TrustRadius Reviewer

Return on Investment

Constant Contact

  • Good email marketing option that we need to expand on
  • We have not had a strong determinable ROI, but we do not always know if a donation resulted from an email
  • Very affordable and we plan in keeping it as a resource
Terri Betts | TrustRadius Reviewer

Keap

  • I’ve generated leads and closed business with Keap non-stop since 2008
  • Keap notifies my team around the world when a lead, sale, or issue comes in
  • Keap automation does the work of at least two to three people 24/7 since 2008
Wes Schaeffer | TrustRadius Reviewer

Screenshots

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