Gong vs. Outreach

Gong is great for Sales people trying to capture all details with customer engagement, so it is ideal in that industry. I am not sure if Gong would be as strong of a tool if you are in Law or Finance there might be privacy concerns around what is said and stored.

Incentivized

It feels like Outreach has an opportunity to impress the sales world, but is not investing money in the functionality of the platform. I like what is there, but much of it has areas where tweaking would be extremely helpful. I would be happy to walk someone through areas where things could be improved. - What if I wanted to see a report on my priority 1 accounts and show a list of those contacts not touched in the past month. - Or what about bringing in Salesforce fields to help with sorting and filtering.

Incentivized

• AI summaries- reviewing everything discussed without going through the whole recording or transcript.
• Next steps summary- helping me tie up my meeting with action items after the fact.
• Call statistics let me know how frequently everyone is speaking and where patience can be practiced in allowing others to speak.

Incentivized

• Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
• Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
• Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.

Incentivized

• It could use a predefined follow-up email template and populate the predefined fields or questions.
• It could ask you when to start recording (on Zoom) instead of doing it at some awkward random moment.
• It sometimes misses the speaker when creating a transcript.

Incentivized

• Sequence Rules can become quite complicated (Often run into errors when trying to add a prospect and hard to determine why)
• Gmail side bar drawer is hit or miss if it works or not to show relevant contact info
• Response to inmails from prospects won't stop your sequence

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.

Incentivized

It's got a solid infrastructure; it doesn't take too much time to understand how it works, and it can get many of the features up and running fairly quickly. It's pretty intuitive to use most of it, although some features might require a deeper dive. Sometimes, I find myself clicking through a million screens to get a report.

Incentivized

Outreach has a high degree of flexibility, but that comes with a need to invest time to understand the product. It will take some time to match CRM fields with Outreach and set up the two-way sync so that data captured by the users is available for subsequent marketing or sales efforts (or disqualifying leads or managing verbal opt-out requests)

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

There is almost zero customer support. What they do offer is a live chat feature which is active during "normal" business hours which is nice for instant inquiries if someone is available. However, you do not have a dedicated representative to address questions or concerns and their billing process is confusing and messy without any support.

Incentivized

Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.

This is nothing something I'm able to answer

Incentivized

Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.

Incentivized

The chorus is good, but Gong is a little better in every aspect. But not much. Outreach's AI is pretty good and helps with live training and feedback. I think many of the solutions are comparable; at that point, it's about what's in your current tech stack and how to avoid overlap. In my situation, we already have Hubspot, so Outreach was not required.

Incentivized

Outreach is designed with a workflow-first approach, which helps ensure that reps adopt the process and allows AI and machine learning to understand the full funnel. On top of this, Outreach offers more robust functionality, reporting, and integrations than other competitors. Outreach also understands user workflows, which helps influence rep behavior and outcomes.

Incentivized

I was not involved with the process

Incentivized

Because I genuinely like Outreach. It helps me to plan my day better. It helps me to track my work for the next day. It helps me to strategize work with my coworkers. It helps me to better my work as I can see the team's performance. Outreach helps in engagement and drives results.

Incentivized

I was not involved with the process

Incentivized

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized

• The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
• For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.

Incentivized