Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Gong
Score 9.2 out of 10
N/A
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,…N/A
Outreach
Score 8.4 out of 10
N/A
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to-market activities and personnel across the revenue cycle. Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software…N/A
Pricing
GongOutreach
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
GongOutreach
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
GongOutreach
Considered Both Products
Gong
Chose Gong
We compared Gong, Chorus, and ExecVision (now part of Mediafly), and chose Gong because it appeared to be the most comprehensive and simplest to use.
Chose Gong
I liked how Otter highlights key factors in conversations, I haven't used it enough to choose it over Gong.
Chose Gong
Both Outreach and Salesloft allow for call recording but are missing all features that fall under call intelligence, and simply offer the option to go back and listen to calls.
Chose Gong
Gong is ultimately superior with its product offerings and the service that it can provide to the team. Its functionality, ease of use, simple user interface, and accessibility has been proven superior over the other products. My organization has been using Gong since the start …
Chose Gong
I think gong's main advantage is the multiple use cases and how it helps so many different user groups.

If Gong had a strong sequencing tool then I could see me using that over Outreach but for now I need to use a separate tool for prospecting efforts.
Chose Gong
Showpad is similar to Gong but it doesn't offer the conversation analysis (like a deal stage, what the conversation is about, etc). It doesn't give you tips for follow-up. It also doesn't tell you your performance (i.e. patience, monologuing, etc). So it's fine for recording …
Chose Gong
The transcription/recording tools in Gong.io have been stronger from what I have seen.
Chose Gong
1. Intuitive UI, easy to set up, and quick adoption.
2. More visibility on reporting.
3. Trackers to identify or group certain product calls for feedback. Helps a lot while customizing deal flow.
Chose Gong
SalesHood has training information in it that my company has uploaded - but it does not have recordings or breakdowns of my calls.
Chose Gong
They are different - haven't really investigated other tools much. Gong.io is reasonable priced and works well[.]
Chose Gong
We chose Gong.io over Chorus.ai and Wingman because
  1. It had a better customer support team
  2. It had a better overall UI/UX
Chose Gong
I think Gong is easier to use and with the pre and post-call emails makes better flow and follow up attainable.
Chose Gong
I had used Calabrio ONE at a different company before coming to my current role, and it was good for recording, but that was the only thing it was good at. The AI and capabilities to collaborate and drive feedback and results in Gong.io are just so much better than what I had …
Chose Gong
Gong.io stacks up much better against SalesLoft as I feel there is a main value is providing a sales tool to help you record your calls. SalesLoft's core feature is to house your data with a peripheral call recording feature, not a core function.
Chose Gong
It was an organization decision but Gong.io seems to provide a better way to focus on the most important calls or subjects at hand - price, competitors, onboarding, etc - and allows calls to be shared across the teams. The ease of use has lead to more adoption and the coaching …
Outreach
Chose Outreach
We found that Outreach was superior to Salesloft and Gong, and a better fit for our organization for the following reasons:
  • User interface and overall experience: it's just a cleaner platform and easier to work in than the other two.
  • Feature set: the other two tools had more …
Chose Outreach
Outreach is just as good as their competitors and from what I understand is much cheaper than some of them. I wasn't part of the buying process, but it seemed to happen pretty quickly so the decision makers in my company must have been impressed enough to make the decision to …
Chose Outreach
I was not involved with the buying process for this product.
Top Pros
Top Cons
Best Alternatives
GongOutreach
Small Businesses
Clari Copilot
Clari Copilot
Score 9.0 out of 10
Mixmax
Mixmax
Score 8.8 out of 10
Medium-sized Companies
Clari
Clari
Score 8.3 out of 10
Mixmax
Mixmax
Score 8.8 out of 10
Enterprises
Clari
Clari
Score 8.3 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GongOutreach
Likelihood to Recommend
9.3
(436 ratings)
7.7
(202 ratings)
Likelihood to Renew
9.0
(8 ratings)
7.0
(5 ratings)
Usability
9.1
(203 ratings)
9.2
(149 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.8
(190 ratings)
4.2
(22 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
8.2
(5 ratings)
6.0
(3 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
9.1
(1 ratings)
-
(0 ratings)
Ease of integration
9.1
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
GongOutreach
Likelihood to Recommend
Gong.io
Gong is a super useful tool to help me improve my conversations with customers. I work fully remotely, so it's difficult to know what my teammates are doing, what decks they are using, what messaging they're using to sell value, and what questions they are asking since we're not all on a sales floor together. With Gong, I can easily listen to and get best practices from top reps on my team so replicate in my own conversations.
Read full review
Outreach
Outreach is well suited for teams that need to do cold outbound to prospects. It's easy enough to create sequences that will use a variety of touchpoints (email, inMail, call, etc...). It's also easy to share sequences with team members to collaborate and the very best messaging. Outreach's integration over Salesforce and Gmail is also invaluable, without it each team member would probably spend hours per week clicking between tabs just to get to prospect information On the other hand, Outreach is not the best to help you create content, as of this writing there is no AI support. It is also worth noting that Outreach's permission structure can create a lot of confusion for team members and that untangling errors at times can become complex
Read full review
Pros
Gong.io
  • Recommendations to improve (silence time, speaking ratio, etc.)
  • Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says
  • Transcription - it has been accurate, and helps when trying to learn how to handle rejections
Read full review
Outreach
  • Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
  • Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
  • Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
Read full review
Cons
Gong.io
  • Would like to have Gong use AI to alert me when a customer is at risk for attrition
  • Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error.
Read full review
Outreach
  • Customer Service - zero support for small - medium businesses.
  • Billing - billing is messy, and customer service for billing questions is pretty awful (if anyone is ever available).
  • Bounce Rates - our bounce rates are through the roof when using Outreach which isn't a problem we have with HubSpot or Pardot.
Read full review
Likelihood to Renew
Gong.io
It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.
Read full review
Outreach
I like Outreach, but I do wonder about new competitors that are 25-50% less expensive.
Read full review
Usability
Gong.io
Gong is very easy to use! You can easily access a representatives call by just searching for their name. You have many filters to use if you are looking for a specific call. You can also search for specific words within a call. For example, at one point we wanted to see how many calls talk about someone being a cash buyer. We were able to search the word "cash" and find these calls
Read full review
Outreach
The ease of use for outreach is next to none. Everything is clearly explained, you can hop on a call with their support team whenever, and it effortlessly integrates into your computer. You can do everything you need sales related on it, and the learning curve is small. I'd recommend it as a first and last CRM.
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Support Rating
Gong.io
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Read full review
Outreach
The overall support of Outreach has been great. Whenever I have a problem, they were quick to fix it and typically respond within one business day. I don't typically have many requests for support because a lot of my questions can be answered through their knowledge panel. They have been fantastic to work with overall.
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Online Training
Gong.io
No answers on this topic
Outreach
Lots of attention from the Outreach training team, with a great willingness to customize to our needs. To be clear, you get out what you put in. If you don't work with them, you'll get cookie-cutter training. But we asked for a lot of customization, and they delivered what we asked for.
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Implementation Rating
Gong.io
Not involved directly, but great feedback
Read full review
Outreach
Although we required a special setup, the process was quick. But we paid a lot for the implementation and didn't use 33% of the hours we purchased.
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Alternatives Considered
Gong.io
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom/etc. provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Read full review
Outreach
We found that Outreach was superior to Salesloft and Gong, and a better fit for our organization for the following reasons:
  • User interface and overall experience: it's just a cleaner platform and easier to work in than the other two.
  • Feature set: the other two tools had more bells and whistles, but sometimes less is more, and the core functionality of Outreach is preferable.
  • Integration with Salesforce
  • Price
  • Customer support and training options are superior on Outreach
Read full review
Contract Terms and Pricing Model
Gong.io
I was not involved with the process
Read full review
Outreach
No answers on this topic
Professional Services
Gong.io
I was not involved with the process
Read full review
Outreach
No answers on this topic
Return on Investment
Gong.io
  • Greater collaboration across internal teams
  • Improved presentation and conversation skills, based on manager feedback and individual assessment
  • Improved patience (must fewer instances of interrupting customers thanks to Gong)
  • Customers are more confident in their decisions (when they can rewatch demos)
  • Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time
Read full review
Outreach
  • The huge positive impact it had was the team not needing to spend as much time as disengaged opps as they were engaged ones. We were able to set sequences to work with them while the team could focus on generating new leads or converting Opps.
  • For an AE - post demo communication is important. With templates and snippets we could just click a few buttons and have a really nice email sent out with the relevant information and then the next several steps already planned out. This freed up time for us and even allowed us to take calls a lot sooner after demo's then before. For busy days this was very helpful.
Read full review
ScreenShots

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Outreach Screenshots

Screenshot of Help reps engage buyers with personalized interactions throughout their buying journey. Orchestrate all key sales activities — like emails, phone calls, social media touches — utilizing proven playbooks & messaging.Screenshot of Outreach Kaia - AI-powered virtual assistant that joins live meetings, captures real-time transcription, and delivers on-demand confidence with competitive and product details in the moment.Screenshot of Outreach Commit delivers real-time pipeline analysis and buyer engagement signals to bring science to the art of forecasting, enabling revenue leaders to go from guessing the future to changing it with recommended actions.Screenshot of Outreach Everywhere - Outreach is everywhere work happens, including Gmail and Salesforce.com.Screenshot of Outreach Success Plans provide complete visibility into a team’s deals at both a granular and big-picture level.Screenshot of Reporting - To improve results with actionable insights. Know the times, channels and sequences that reach prospects best.