What users are saying about
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Top Rated
1285 Ratings
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Top Rated
875 Ratings

TeamViewer

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Top Rated
1285 Ratings
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Score 8.5 out of 101

Zoom

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Top Rated
875 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

TeamViewer

In general, as a piece of software, TeamViewer is excellent. It is fairly easy to both set up and to use, while also being quite feature-rich. Screen sharing is generally both high quality and responsive and adjusts to bandwidth demands and requirements on the fly and effectively. In addition, because TeamViewer can be used as both an on-demand type system (mainly for tech support sessions) as well as an always-on type system, TeamViewer can be used as a one-stop shop for remote access, screen sharing, and tech support.Unfortunately, TeamViewer's licensing system is borderline awful. Not only is the base price ($50/month) extremely high, making it out of the reach for many small businesses, it is nearly impossible to switch from a business license to a personal license if that is needed. To make matters worse, TeamViewer support is generally unresponsive when it comes to licensing requests.
Aaron Pinsker profile photo

Zoom

Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.
Mike Mills profile photo

Feature Rating Comparison

Remote Administration

TeamViewer
8.4
Zoom
Screen sharing
TeamViewer
9.2
Zoom
File transfer
TeamViewer
8.6
Zoom
Instant message
TeamViewer
8.2
Zoom
Secure remote access with Smart Card authentication
TeamViewer
8.4
Zoom
Access to sleeping/powered-off computers
TeamViewer
7.4
Zoom
Over-the-Internet remote session
TeamViewer
9.1
Zoom
Initiate remote control from mobile
TeamViewer
8.6
Zoom
Remote management of servers & workstations
TeamViewer
8.8
Zoom
Remote Active Directory® management
TeamViewer
8.7
Zoom
Centralized management dashboard
TeamViewer
7.8
Zoom
Session record
TeamViewer
8.4
Zoom
Annotations
TeamViewer
7.8
Zoom
Monitoring and Alerts
TeamViewer
7.8
Zoom
Multi-platform remote control
TeamViewer
8.8
Zoom

Performance & Compatibility of Online Events Software

TeamViewer
Zoom
8.6
High quality audio
TeamViewer
Zoom
8.9
High quality video
TeamViewer
Zoom
9.0
Low bandwidth requirements
TeamViewer
Zoom
8.0

Screen Sharing

TeamViewer
Zoom
8.8
Desktop sharing
TeamViewer
Zoom
9.3
Whiteboards
TeamViewer
Zoom
8.3

Online Meetings / Events

TeamViewer
Zoom
8.4
Calendar integration
TeamViewer
Zoom
8.6
Meeting initiation
TeamViewer
Zoom
8.7
Integrates with social media
TeamViewer
Zoom
7.3
Record meetings / events
TeamViewer
Zoom
8.9
Slideshows
TeamViewer
Zoom
8.7

Online Events Collaboration

TeamViewer
Zoom
8.4
Live chat
TeamViewer
Zoom
8.7
Audience polling
TeamViewer
Zoom
8.3
Q&A
TeamViewer
Zoom
8.3

Online Events Security

TeamViewer
Zoom
8.6
User authentication
TeamViewer
Zoom
8.7
Participant roles & permissions
TeamViewer
Zoom
8.7
Confidential attendee list
TeamViewer
Zoom
8.5

Pros

TeamViewer

  • TeamViewer performs surprisingly fast, particularly on enterprise-grade internet connections, especially when compared to other options (e.g. Chrome Remote Desktop which I also love).
  • TeamViewer is very secure, although you do have to set it up to be that way.
  • TeamViewer is very easy for even less tech-savvy people to use. Open it up and click on the remote machine.
Ho'omana Nathan Horton profile photo

Zoom

  • Its ease of use is incredible. This helps us with clients and internal use.
  • The whiteboard feature and recording features are so seamless and we constantly find ourselves using it.
  • The settings are very easily adjustable and help us when accommodating a large number of individuals.
  • We've found that the audio is incredible because of the individual connection required.
  • Also, we love the ease of integrations with other products such as Google calendar.
Kevin Knudsen profile photo

Cons

TeamViewer

  • It should have a feature for recording.
  • More controls
Mallesh Kanakam profile photo

Zoom

  • It does have a simple interface where it could use a facelift.
  • There can be some confusion when scheduling meetings because of the integration with Google calendar.
  • I've had access denied on several occasions where I'm not the "host" of my own meeting so I'm unable to record. A technical error but nonetheless a problem we've had to work around.
Kevin Knudsen profile photo

Likelihood to Renew

TeamViewer

TeamViewer 9.2
Based on 39 answers
Current adoption and impression of TeamViewer is high in our company so at this time I don't see us changing to a different solution unless a) we lose supportability or compatibility due to expiration or change of OS, or b) we adopt another solution for a different business need that happens to do what TeamViewer does and it makes fiscal sense to drop TeamViewer to use a product that solves more than one need.
Amanda Wan profile photo

Zoom

Zoom 9.1
Based on 13 answers
As long as it continues to be excellent, we'll keep using it.
Kevin King profile photo

Usability

TeamViewer

TeamViewer 9.3
Based on 15 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette profile photo

Zoom

Zoom 9.5
Based on 12 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson profile photo

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson profile photo

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

TeamViewer

TeamViewer 9.0
Based on 11 answers
They are responsive and always giving the appropriate support.
Brian Sossamon profile photo

Zoom

Zoom 8.9
Based on 10 answers
Anytime I had an issue I was able to find a solution to resolve it. Their online documents are easy to follow and use.
Rachel Hudish profile photo

In-Person Training

TeamViewer

TeamViewer 5.0
Based on 1 answer
I gave this a 5 rating as I'm thinking that is as close to neutral as I can get. I have never used the in-person training but to complete this review I need to answer this question. As I already answered I learned the software on my own without the help of any resources at TeamViewer.
Jordan Paquette profile photo

Zoom

No score
No answers yet
No answers on this topic

Online Training

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette profile photo

Zoom

No score
No answers yet
No answers on this topic

Implementation

TeamViewer

TeamViewer 9.3
Based on 6 answers
Well I don't have any key insights regarding implementation of TeamViewer.
Ratulsnigdha Saha profile photo

Zoom

Zoom 9.6
Based on 5 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

TeamViewer

In my opinion, TeamViewer is the best FREE remote desktop control available. But we are using Lync as a primary tool for communication. Overall, TeamViewer is the best because of the tiers and ease of use.
Mallesh Kanakam profile photo

Zoom

Zoom is, hands down, the best video call platform available. I often recommend Zoom to folks I've seen struggling with all of Zoom's competitors. Zoom is very easy to use for MOST people. I give this a two thumbs up!
Peter Filias profile photo

Scalability

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson profile photo

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

TeamViewer

  • People are able to address technical issues without physically going to the PC in question.
  • Working from home is a possibility.
Mallesh Kanakam profile photo

Zoom

  • Definitely saves a ton of time.
  • Clients love seeing what I'm talking about, rather than me explaining something they can't see or that they find difficult to follow along with on their screens. Sharing is caring!
Robbin Block profile photo

Pricing Details

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer Editions & Modules

TeamViewer
Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

Zoom
On-premise Edition
Virtual H.323/SIP Room Connector
49/month
Business
19.99/month
SaaS Edition
Basic
$0
Pro
14.99/month
Business
19.99/month
Zoom Room Conference Room
49/month
Webinar
54.99/month
Additional Pricing Details

Add comparison