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ActivTrak

ActivTrak

Overview

What is ActivTrak?

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

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Recent Reviews

It works great!

10 out of 10
April 01, 2024
Incentivized
we use ActivTrak to track our employee's working hours and evaluate their workload and productivity. When organization is getting …
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ActivTrak Review

10 out of 10
March 30, 2024
Incentivized
Activtrak is a tool we utilize for new hires as well as those on improvement plans/probation to help ensure they are efficiently and …
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Exceptional Product

10 out of 10
March 29, 2024
Incentivized
We utilize ActivTrack as a way for our employees to understand how they are spending their time and give our department managers the …
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ActivTrak Review

5 out of 10
March 26, 2024
Incentivized
In my organization, we use it as a time management tool to track our activity of our team members. I use it weekly to track my average …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Automated data collection (135)
    8.3
    83%
  • Data analysis (134)
    7.9
    79%
  • Data management (124)
    7.4
    74%
  • Pre-built content (120)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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Free

$0.00

Cloud
user/month

Essentials

$10.00

Cloud
user/month billed annually

Professional

$19.00

Cloud
user/month billed annually

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://activtrak.com/pricing/?utm_medi…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Economic Downturn: Driving Operational Efficiencies, Workforce Planning - ActivTrak

YouTube
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Features

Workforce Analytics

Workforce Analytics enables optimization of a firm's workforce though auditing of a series of key workforce metrics. Among the capabilities typical of workforce analytics products are the capability of determining a new employee's success, efficient use of human resources, identification of factors that affect job satisfaction, etc.

7.6
Avg 8.3
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Product Details

What is ActivTrak?

ActivTrak’s workforce analytics help hybrid workplaces boost productivity and maximize results. The company’s scalable, cloud-native SaaS solution gives users visibility into people, processes and technology that mitigate risk and uncertainty. This includes ensuring workforce activity adheres to policies and expectations; improving team productivity and performance; and effectively allocating workforce investments. The solution boasts privacy-first analytics that exclude employees’ personal identifiable information and non-business activity from reporting. Based in Austin, Texas, ActivTrak is led by a team of software industry veterans.

ActivTrak Features

Workforce Analytics Features

  • Supported: Automated data collection
  • Supported: Data analysis
  • Supported: Benchmarking
  • Supported: Pre-built content
  • Supported: Data management
  • Supported: Self-service insights

ActivTrak Screenshots

Screenshot of DashboardScreenshot of Team PulseScreenshot of Benchmarks & GoalsScreenshot of Executive SummaryScreenshot of Team ComparisonScreenshot of Technology UsageScreenshot of Personal InsightsScreenshot of Workload BalanceScreenshot of Virtual Productivity CoachScreenshot of Location Insights

ActivTrak Competitors

ActivTrak Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Security

Frequently Asked Questions

ActivTrak headquartered in Austin provides their workforce behavior and performance tracking analytics solution.

Teramind, Hubstaff, and Time Doctor are common alternatives for ActivTrak.

Reviewers rate Automated data collection highest, with a score of 8.3.

The most common users of ActivTrak are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(204)

Attribute Ratings

Reviews

(51-75 of 142)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our company uses ActivTrack to ensure the safety of our company information. It is also used as a productivity monitoring tool for our remote team.
  • The dashboard is clear to understand.
  • Easy to install.
  • Aides in HR making decision process.
  • Record keystrokes.
  • Monitor or record audio.
When there is a question of whether an employee misused or inappropriately shared company information, we rely on ActivTrak to show us the evidence. Disciplinary actions are based on what the system provides.
Gary Hamilton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to manage the productivity of our workforce, but it has provided audit trails and evidence in investigations. During CoVID, we found that 90% of our employees are efficient at home. With ActivTrak, we were able to identify some productivity issues and make adjustments that benefited the employee.
  • The activity log is an excellent resource to get detailed information.
  • The working hours is one of my favorite reports. I can pull employee reports and graphically show their working hours.
  • The dashboard gives me a quick view of someone's work history.
  • Speed... When querying the data, it seems to lag especially if you do more than seven days.
  • The Productivity report - I would like to see multiple days in the details of the single-day report. I love the report because it shows the clock times, but I would like to be able to do multiple days so that I can show trending in one interface.
For our company, we use it for two main objectives. One, we check the productivity of the employees. Second, it has proven a useful tool in disciplinary issues. For example, management was questioning the need for a remote employee. Her manager raved about her performance and work. While doing a general review of top websites, we noticed a high usage of gambling sites. Another incident, we had an employee taking company information and sharing it with a competitor. HR was able to present specific emails and files during the investigation due to the screenprints from ActivTrak.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Managing Productivity for Remote Users, Tracking Sensitive Data, and identifying the internal threats.
  • Live User Monitoring
  • Identifying internal Threats
  • Measuring Productivity
  • Pricing Based on Storage & Usage
  • Remote Tools & Execution
  • Audio/Video Recording
ActivTrak is well suited: Supervising Remote Users in different countries, identifying possible data theft to competitors when someone access data, saving it or exporting it measuring productivity and avoiding time loss, maximizing performances, go to historical data Less Appropriate: in EU countries where GDPR is strict, Data retention and management apply, might store sensitive data accidentally.
December 05, 2021

Invaluable tool!

Ben Lehr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a small business owner with remote and on-site employees, ActivTrak allows me to measure productivity, detect compliance issues, track hours worked, etc.
  • Time tracking
  • Task tracking
  • Wasted time
  • Live screen-tracking
ActivTrak generally works well for me as a small business owner of a sales organization for monitoring employee activity. It also helps me know to whom I can direct work in real-time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Tracking productivity of our users both in office and in work from home scenarios.
  • Tracking productive users/teams.
  • Providing a means of alerting pertinent parties of concerning activity.
  • Easy reporting of overall productivity to concerned parties.
  • It would be nice to add categorization preemptively. At present you have to see the process at least once to do so.
If you need to get a good holistic view of employee activity regardless of where they may be working, this is perfect.
Score 3 out of 10
Vetted Review
Verified User
Incentivized
ActiveTrak doesn't help us much to understand remote workers' productivity in a COVID-19 operating environment
  • Know what people are working (or not working) on, when it works
  • Use and extent of time spent on non-productive apps
  • Know if people are really working or faking connectivity issues, etc.,
  • Lag in data capture--sometimes never captures
  • Reporting on non-productive apps (report) has inadequate/incorrect hyperlinking
Suited for the COVID-19 remote operating environment but doesn't work all the time
December 02, 2021

Excellent program

Score 10 out of 10
Vetted Review
Verified User
Incentivized
The management team uses ActivTrak for their individual team groups. It is a great resource to monitor activities and have conversations with employees that are struggling with time management.
  • monitoring productivity
  • monitoring whether employees are active at work
  • drill down on some of the reports to show unproductive times
It monitors remote employees productivity and also alerts managers when the employee might not be working
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a management service organization. Prior to the pandemic, all positions were physically onsite at our corporate offices. With the pandemic, we were forced to transition to a virtual environment. When working in a physical environment, it was easy to identify top performers and busy team members. When our organization transitioned to virtual, we were unable to gauge performance or productivity nor could we continue to identify those that were outperforming peers. We implemented ActivTrak to allow transparency of our virtual team members and identify those who outperformed their peers.
  • ActivTrak provides a dashboard to allow us to quickly gauge performance across a dept or group of users.
  • ActivTrak also provides a method to quickly identify worked hours to identify those putting in extra time
  • ActivTrak report log is very useful when a team member is experiencing issues
  • The application is very easy to use however I would like to see improvement in refresh rates and configuration changes. It seems a bit sluggish
ActivTrak is very helpful when attempting to understand performance across peers. The dashboards are very helpful as you can quickly gleen who has been most productive and who might be struggling.
November 24, 2021

Helpful

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We currently use ActivTrak for employees working remotely and a few employees that work in a hybrid office/remote role. We are using the data gathered to prove that people working remotely are in fact working, to give employees the opportunity to see their own metrics and determine how they can be more efficient, and also to generate transparency and trust between managers and production teams that are not in the same physical space.
  • Track times of first activity and last activity in a work day
  • Identify users who are overutilized
  • Show comparisons between different groups data
  • I would like to be able to compare users to other users without having to create a specific group for each user
  • There is an overwhelming amount of data without much description of how the data is gathered.
-ActivTrak is well suited for remotely located production-level employees or employees who work remotely on a typically reoccurring basis. -ActivTrak is less suited for management-level employees. The [number] of phone calls and or face-to-face conversations can not be captured with ActivTrak.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak for IT security as users are all working remote. It helps us make sure that it's the user using their machines and not a foreign attacker. It also allows us to see when the machines are in a suspended state or monitor odd behavior. It has also helped us discover numerous other activities that were not supposed to be happening. It allowed us to identify numerous actions before they got worse.
  • Website traffic
  • application usage
  • screenshot data
  • Nothing I can think of at this time
We have many employees who tend to overwork themselves and one of the best features is being able to gauge that and to help our employees from being overworked and burnt out.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As with many impacted by the onset of the COVID pandemic, we fast-tracked remote access capabilities for essential staff to ensure ongoing business operations. This access was increased to allow extended staff to work remotely. Initially, we focused on ensuring remote staff [was] capable of providing the expected level of support and experience delivered with every interactive engagement. We found over the course of time, remote employees felt disconnected and the challenges they faced left them feeling stranded. Based on internal feedback, we implemented ActivTrak to assist in identifying and designing coaching opportunities to increase employee morale. This allowed our organization to gauge the level and potential of employee burnout as a way to provide managerial support and encouragement to each individual working remotely.
  • Dashboard view of overall status of employee and team statistics
  • Insight reporting of workload balance
  • Coaching summary
  • Latency in loading information
ActivTrak has provided insight and identified technical challenges related to remote staff capabilities, which has helped track outages from a remote support standpoint. We also measure workload balance to avoid employee fatigue and review productivity reports as a whole to ensure they line up according to the role. Coaching is also used to provide options on how to address employee engagement and to improve collaboration.
November 23, 2021

ActivTrak honest review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to track the productivity of our offshore staff. It allows us to see if these remote workers are actually working on their assigned tasks or if they are just online watching videos.
  • Track each user's productivity
  • Block traffic to unauthorized websites.
  • Shows how long every user has [spent] working on a particular application or how long they were in a meeting or call.
  • Creating dashboards and visualizing a team's productivity could be easier.
It's a great tool for keeping track of the productivity of remote users.
November 23, 2021

Satisfied user

Score 9 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak is used to track employee productivity and make sure staff are not using computers/company time for personal activity. It also allows managers to track passive time.
  • Records website visited[.]
  • Breaks down information into charts[.]
  • Shows productive time[.]
  • I don't have anything yet[.]
Like the program so far[.]
November 23, 2021

ActivTrak Initial Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to monitor the usage of certain applications in order to better understand how our employees spend their time. We then use this information to influence the implementation of other applications and policies that may better suit the [company's] need as well as aid in employee productivity. ActivTrak's interface is simple enough that anyone from any background can easily understand what is going on but intuitive enough that we can [break down] and differentiate between what is considered productive and unproductive.
  • The interface gives us clear and concise data right from the dashboard.
  • The ability to add certain websites to an alert list is useful in deterring time being used unproductively
  • The working hours breakdown offers great information that allows us to see where any gaps in time that can be used to offer training.
  • The alerts are great but if we can end a browser tab instead of the entire browser, that would make it much better.
ActivTrak is great when you need to understand what applications your employees use most and at what frequency they use them. The different graphs and breakdowns offered really paint the picture that most upper management cannot see. However, some of the controls and monitoring are very [in-depth] which can be abused if not kept in check. The alert system in specific can terminate an entire browser without notice if it is triggered so you have to make sure that setting is not checked off when making an alert.
November 23, 2021

HR Operations

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Utilizing to monitor productivity during the pandemic[.]
  • Hours active
  • Hours productive
  • Screen monitoring
  • Differentiate location - in office vs. remote[.]
Provides [an] effective way to determine productive vs. non-productive time, identify areas of potential burn-out and employees under utilized[.]
November 23, 2021

Thank you!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The product allows us to measure the productivity of our users and address any productivity issues. This has been especially useful for hybrid working and monitoring our overseas offices.
  • Easy Interface
  • Separate categorization by departments
  • Support
  • Automatic time zones using the time zone of the device, to remove the constant need to change time zone per report.
  • Would be useful if you could define websites/applications directly from the top websites/application page instead of being redirected.
  • There have been problems with the monitoring application showing as not installed or detected on a machine that has it installed which is fixed by uninstalling and reinstalling the software. However, it is hard to identify user machines that have stopped working. We used to receive emails about PCs that have stopped reporting but not anymore.
ActivTrak is well suited to for the reasons that we wanted a monitoring software solution implemented. It allows us to manage the performance of our overseas offices and those who are working from home, where they do not have the direct management from their Line Manager. The biggest issue for us is, as we have numerous offices in different countries, having to constantly change the time zone to each one before running the reports is time consuming and an annoyance if you forget to change it, as you then have to rerun the report.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
The managers use this tool to access the work habits of those under their employ in a work from home role. It assists them in understanding time management, and how they can best manage their employees to generate a more efficient workflow. For legal purposes, Human Resources uses this tool. When there is a complication, or for various reasons I'm not privy to it as I'm in another department. Some managers use this tool to micro-manage their employees as well.
  • Detailed listings of actions at times. done by the second in many cases, very useful.
  • the productive/unproductive listings allow managers at a glance to see their employees use of time
  • Snapshots ( when properly utilized) are very helpful in troubleshooting, strange, occurrences, as well as they're used by Human resources.
  • The IT help desk is very efficient. log in to your portal, bottom right, and in minutes your talking to someone.
  • data/licenses cant be removed/deleted if there is already a deletion in progress.
  • I'd like the productive/unproductive lists to have group settings, 6 million + websites to manually set, which takes a lot of time.
  • in the list of activities, there should be a listing for - screensaver. so when sifting through someone's activities, no action for 5 minutes, enables screensaver ( may be different for your set up) then the time can jump 1-2-3 hours, and it is possible to miss.
Monitoring users from home is great. There's no VPN etc. required the online portal is easily accessible and easily reviewed. if you have not practiced, or experienced in using/flowing through the AT menus/information, it's possible to miss important details. I recommend, if you have/are planning to get this software, that you have your users (after the tutorial), invest 10 minutes a day in investigations. This will aid in their familiarization of the software, and increase their accurate navigation through it.
Score 9 out of 10
Vetted Review
ResellerIncentivized
We use ActivTrak as a tool for employees to track their productivity and enable them to work smarter. ActivTrak has allowed us to make informed decisions on hiring new employees as it allows us to view the capacity of different teams to see whether there is a need for a new resource or not. This has ultimately saved us on costs realizing that there is not a new resource required. ActivTrak also works as a motivator within our organization as employees are striving to reach that 100% productivity percentage.
  • Monitor productivity
  • Monitor applications used within the organization
  • Provides data to inform decision making
  • Information regarding to workloads
  • Bringing fourth unused or distracting applications
  • Outlook calendar integration
  • In person meetings when laptop is not present
ActivTrak is perfect for remote workers however when having in person meetings when you are not on your laptop productivity cannot be monitored. An Outlook calendar integration would solve this instantly.
November 23, 2021

Great Product

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to track users' activities both on-premise and remote. Our Management staff has access to each user's activities on a given day so to ensure that production is maintained especially for work from home users. Also, ActivTrak uses to track user's software activity and internet activities.
  • Show software that was accessed
  • Show time spent on productivity
  • Tracks internet usage
  • Like to see an easier deployment
  • individual report emailed to management
  • easier dashboard navigation
We were using 3 different software solutions to track user activities. With ActivTrak we have combined those 3 solutions into one package. The activity tracker is very detailed and precise. The work from the home track is worth every penny spent. To prove that remote users are working is priceless.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to manage our work from home employees. We did not allow employees to work from home prior to COVID and this product helps us ensure proper computer usage in the new environment. We use the product for real time alerts for websites related [to] social media and gambling and to perform audits of internet usage.
  • Real time alerting of websites
  • Internet usage reports
  • Inactive period reporting
  • Difficult to find the right report sometimes.
  • The service needs to be restarted occasionally.
  • Support chat is very good and easy to use.
ActivTrak is great for monitoring work from home employees as well as new employees. For established employees we find that the real time alerting and the reports that allow us to do internet usage auditing [are] more than enough. We do not give managers access because we think it could be considered “over monitoring”.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak was a great tool for our organization. We utilized this to help manage our workforce (remote and in-office), track productivity and issues arising around that topic[,] and [compare] it to other reports from other systems for comparison. For example, we'd take our PTO report and then run ActivTrak reports to see if they matched up or we had employees with no activity for certain days that we needed to check in with to see if they needed to be using PTO for that day. ActivTrak really helped new hires to track their training progress and needs and to ensure they had enough to do. We also used this tool to identify gaps in the workforce and identify areas where certain employees were being underutilized and move them around, rather than hiring additional people.
  • Showing employees computer usage, with screenshots if things ever needed to be checked[.]
  • Alert you when an employee is offloading a bunch of data[.]
  • Great at reports to show staff and different groups[.]
  • Reports could be a tad better, but have most everything you need[.]
  • Need more real time data alert notices[.]
  • Sometimes it would take awhile to load with so much data, which can be frustrating[.]
We used ActivTrak to check on new [hires'] progress during their training/introductory period. You could ensure they were using their time well, not visiting sites or applications that were frowned upon, and using this to coach managers on what needs their [employees] may have. We also would look at how much our employees were being utilized in certain areas. If there was a lot of [downtime], we knew they needed more to do rather than just thinking we always needed more staff - we could reorganize and delegate work elsewhere, which was great. It kept employees engaged because we'd be able to handle the issue before it got worse - them sitting around with nothing to do is a lose-lose for everyone.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We rolled out ActivTrak during COVID to ensure that employees were remaining productive and also to watch for burnout. The platform delivers exactly as promised - we had some initial hiccups in attempting to get usable data out of AT for use in other systems, but we've generally figured it out at this point. As someone that is focused on building a team and a positive place to work, the biggest suggestion would be to make sure you are clear and transparent with employees on how you will use this data. We spent most of the implementation time crafting a fair and transparent policy so that employees knew what we were monitoring, how it would be used, etc.
  • Tracks productivity
  • Tracks website usage
  • Reports out data in easy to read dashboards
  • Would be great to allow user access to data, but specify what data they can review
  • Better public dash boarding system
  • Better pricing model (annoying to have to go back to a sales rep for more seats at a discounted price)
For larger, distributed companies it would be incredibly helpful. Now that we're back into a hybrid work model, it's less effective as it can't capture productivity in live meetings.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak for performance management and also to create competitiveness between teams and each other to be more productive. The secondary use of this was on the individual level of performance and productivity for those who are remote workers and are currently being evaluated for performance failures. Although this product provides monitoring software, we are using it at a higher level to see where there may be gaps in other software, employee ability to focus, feedback and coaching as well as overall performance within each team and as a company.
  • High overview of employee and team performance.
  • Ability to easily identify gaps in workflow or coaching opportunities.
  • Provides a sense of accomplishment and a reminder to Self-Care when over-utilized.
  • Rollout through Group Policy could be a little smoother.
  • Alarms for when an employee has been inactive for a specified amount of time.
  • Alert for computers that no longer are active.
  • More streamlined integration with identifying computers and users.
  • More specific breakdowns of classifications, ie - the ability to say Facebook for business is Productive, but scrolling feeds and watching videos is unproductive.
  • Classifications to more easily auto-classify e-commerce hubs and portals.
I do not recommend using this software for active or real-time monitoring. Using the product in this manner can be intrusive as well as overbearing. There needs to be a certain level of trust with your employees but at the same time, when classifying productivity and getting the opportunity to see where an employee may become disengaged is a real asset. It has also been very helpful in coaching certain employees who are drastically overutilized to help them with they are struggling so they are able to complete their work within a typical work week setting without having to work additional hours.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ActivTrak to help managers view employee productivity and security oversight.
  • Tracking productivity
  • Tracking start & stop times
  • Taking appropriate screenshots
  • Ability to print productivity screen reports
  • Ability to delete groups even if they're associated with classifications
  • Alerts for users that are not in any group
It's best suited for a workforce that needs to be securely monitored or employees that have questionable work schedules.
November 22, 2021

ActivTrak Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ActivTrak provides clarity, insight, etc. Allows us to quickly address security concerns, compliance, productivity, and much more. With the no-nonsense UI, it is very easy to navigate and reliable. The agent on the local machines never skips a beat. The software is also stored in a way that is not user-editable. Updating and deploying the agent is also very easy.
  • Insight Into Security Concerns
  • Preserved Historical Data
  • Analytics
  • Screen Capture
  • When searching for data, do not start the search until I push search. Takes valuable time away.
  • Bring the billing history back into ActivTrak.
  • Create a notification that is emailed to the administrator saying you are low or out of licenses. Sometimes users log in to multiple machines and use up our licenses. Then I have to erase a few to gain access again.
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