Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
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What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
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$299.00
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$399.00
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- No setup fee
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- Free Trial
- Free/Freemium Version
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- Tech Details
- FAQs
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(51-75 of 156)Companies can't remove reviews or game the system. Here's why
Help to use to get new reviews on our website as well as increase referrals
- Ease of use
- Platform integration
- Price point
- Not including all services in price point
- Not able to include all websites for integration
We use Birdeye to collect reviews from our customers in general and after events. We like to gain feedback on their satisfaction with our product. We like to know what kind of experience they had at our in-person training and training online and what we can do to improve their experience with us.
- Collect Reviews
- Helps get referrals
- Engage with customers
- Ease of functionality
June 21, 2023
Great for a review platform
We utilize Birdeye to help with the ease of obtaining reviews from our patients and partners. We also have the platform help us in sharing our reviews to our social media with ease, so we don't have to constantly maintain ourselves. The platform is helpful also to keep all reviews in one place.
- Review generation
- Follow up communication
- Sharing on social media
- System failures from time to time
- Better communication of our contacts being added
- Picture changes when sharing reviews to social media platforms
June 21, 2023
Lots of Ayes for Birdeye!
Our company uses Birdeye to gather information from prospective customers, as well as currrent and past residents. This information is gathered from reviews and used to locate company areas that need improvement and staff training opportunities. The information also allows us to see what our prospects and customers are looking for and in what format they would like information provided to them.
- Automated responses to reviews until staff can write a personal response.
- Analytics
- Customer Service and Support
- Knowledgeable Staff
- Sometimes pushing for new goals for the purchase of additional products
- Overly persistent sales rep at contract renewal
- Product overload
June 20, 2023
User friendly & a great marketing tool
Our company uses Birdeye for automated messages to our customers as well as responses to customer feedback on Google and other social media platforms. We have found it to be a helpful tool in communicating with our customers via text and email, as not every customer wants to make a phone call to reach us regarding different things.
- Makes it easy to send review requests to customers
- Provides a simple way of communicating with customers via text message
- NA
June 20, 2023
Birdeye - 10/10 service. Buy it today.
We use Birdeye as a review management and online reputation management system. We utilize it across 6 dealership locations and it is a great platform to have all reviews funnel into one location for ease of responding to reviews.
- Customer Service
- Review Management
- Auto Respond Reviews
- Less sales calls with your monthly cadence call
- Move to Quarterly calls VS monthly
June 14, 2023
Best Customer-Facing Interface
We use Birdeye to collect and manage Google and Facebook reviews of our product. We are impressed with the consumer-facing side of Birdeye. The automation of texting and emailing customers to request reviews is great. What we like the best is the way that the emails and text messages look when a customer receives them. The buttons are large and clear. The interface is easy to for the customer to use, and the process of writing a Facebook or Google review is really seamless and fast. Birdeye has helped us gather lots of reviews for Strong Cell. The best part of Birdeye is how the customer-facing interface handles negative feedback. When Birdeye presents the review request to the consumer, the button for Facebook and the button for Google are in blue, then at the bottom of the screen is a red button that requests negative feedback. When a customer clicks the red button, they are able to send our customer service team a message directly, giving us the opportunity to address their complaint, make it right, and provide a quality customer service experience. Meanwhile, arbitrating the potential negative review. This is fantastic.
June 13, 2023
Recommended for ease of client communication
I use birdeye everyday to communicate with clients via text message, to send google review requests and to manage reviews in other platforms as well. Birdeye streamlines our client communications so if someone is out the next person can pick up the conversation or manage the reviews as they come in.We're all able to keep an eye on the ball and allows for better customer service.
- Allows us access to text message from anywhere
- Streamlines client communications
- Helps manage company google reviews
- N/A
Score 1 out of 10
Vetted Review
Verified User
We use Birdeye to handle our SMS and live chat marketing for our website. On top of that we incorporated the automated review request system for multiple locations. The software itself isn't anything special as there are numerous competitors, we were given a better rate at the time from an existing service and decided to try it.
- Review generation
- SMS Communication
- Customer Service
- Communication and ethics
- Delivery rates
April 05, 2023
So helpful!
It helps us connect and communicate with our customers. Allowing us to better serve our customers in a fast and professional manner. Our customers feed back is the life blood of our company and helps us to know if we are healthy or where we need to improve to care for them. Happy customer happy business and Birdeye helps us do that!
- Their customer service is awesome, always friendly and helpful.
- They help funnel the multiple sources of information and consolidate that knowledge right to you!
- Web-site is user friendly.
- Notifications need some work.
- Social media platform need help too.
April 05, 2023
Amazing Source
Birdeye has been an amazing tool that helps generalize all of our companies reviews together. By utilizing Birdeye, we are able to optimize on reviews and keep a live outlook on the feedback we receive as a company. We are able to share the praises of reviews within our company, to lift up employees and celebrate for providing good services. We are also able to be informed of a negative review and be able to address the issue with the customer right away, which usually turns our negative review into a positive!
- 24/7 live feed of reviews
- Emails when new reviews come in
- Access to giving feed back back to customers
- I have not come across any issues on my end
April 03, 2023
A Birdseye view for your Business
We utilize Birdeye to monitor all customer relayed feedback. Birdeye allows us to receive direct feedback from our customers quickly and easily. Even customers who struggle with technology have an easy time giving us feedback on this platform. A lot of customers comment that they don't use google or yelp and cannot give us feedback on those sites. It would be great if new customers looking for a company could see some of our positive Birdeye reviews. The platform is great and we enjoy the analytics as more come our way.
- Quick and efficient feedback
- Easy to use
- Great pulse of how we are doing
- As mentioned, potentially having good internal Birdeyes shown to potential customers
- Ways to categorize and organize reviews more on the mobile app
April 03, 2023
great product
we use birdeye for customer reviews on our services that we porvide. this gives us great feedback to be able to better serve our customers. wether it is changing policies, are there areas we are missing in training, or how we can simply better serve our customers on a daily basis. the feedback is quick and easy to follow.
- keeps me updated on how we are doing providing services
- ease of use for our customers to review our company
- i do not have any examples
April 03, 2023
A must in the Service Industry!
Score 10 out of 10
Vetted Review
Verified User
- Scoring
- Clarity
- Reliable
- Communication
- None
April 01, 2023
Birdeye is a wonderful tool that can be used in countless ways to better-reach and better-serve your customers
We currently use Birdeye in many different ways, but all of the ways could be summed up in the sense that we use it to better connect with our customers on a daily basis and better connect them with the services and special requests, and general questions that they need fulfilled in order to see us as a company that sells an excellence product with excellent customer service. We have regular email ad campaigns that go out to our customers after a job is performed so that they may review us on several different social media sites (Googe and Facebook being a few of them). We also have a live chat option where customers can send us direct messages that our account managers receive and respond to in real-time. Internally we have an entire campaign going where we recognize and reward our customer-facing employees for accomplishing our Mission of WOWING our Customers with remarkable service, and we use Birdeye to track how many reviews are attributed to jobs that they have done or that have occurred at their branches. Birdeye is an absolutely incredible, dynamic, and easy tool to use and we are blessed to have it in our arsenal!
- Their customer service is always very helpful and ready to give you the personal attention that you require.
- They connect many different sources and funnel them straight to you so you can easily capitalize on multiple platforms and information streams.
- They are constantly innovating and improving their systems with real-time feedback from their customers.
- The overall chat/email inbox can get out of hand if a user does not take the time to set it up and organize in the first place.
- Last I checked, if multiple users are responding to different or the same emails at the same time, or responding to reviews at the same time, the users cannot see what the other is doing. It would be nice to see Birdeye almost like a Spreadsheet and you can see where the other user is working so you both don't respond to the same review etc.
- Their Instagram and Social Media presence is slowly growing! I see their posts and they only have a handful of likes, but I see they are trying and I think someday they will get the recognition they deserve.
March 31, 2023
YOU NEED THIS!
We have used Birdeye for a few years now, to manage our customer review process. It pulls reviews across a number of different platforms (FB, Google, etc.) and by doing so, serves as a one-stop shop when managing. We respond to our customers directly through Birdeye and by doing so, are confident we haven't dropped the ball or missed a review out there. It pulls average customer review rating for any length of time in an easy-to-read and distribute report, as well as our NPS Score. We have recently added the "Insights" feature to our account, which pulls themes and key words from all reviews, and allows us to discover patterns, trends, etc. that are forming within our customer's experience. This information has proved to be invaluable The account managers are great, huge Kudos to Anvita! Overall, I would highly recommend Birdeye for any business out there who is considering.
- Pulls reviews from various platforms
- Easy to use reporting system
- converts star ratings to a NPS score (no need to send out the survey continually)
- Direct Feedback- needs to either be weighted with positive or negative sentiment
- Direct Feedback- counts as a "Passive" review at the moment which lowers your NPS Score
- Insights, this takes some time before AI learns what you are looking for.. wich we weren't billed during the "learning phase"
March 31, 2023
A Bird's Eye View on Birdeye!
At RED RHINO, we utilize Birdeye as a review platform, generally speaking. We track customers' text messages, emails, etc., all with the goal of getting a customer's perspective on how we are doing as a company in terms of quality, service, and product. This may or may not include our partners as well.
- It sends email reminders.
- Analytic tools are great!
- Their customer service is great, whenever we run into problems, we can reach out and always receive the help we need.
- Integration
- Improving account management
- Improving Notifications and Admin settings
March 31, 2023
Eyeing Birdeye? It Works!
We use Birdeye for review aggregation and analytics.
- Gives us reviews from customers
- Gives us data to analyze how we are serving our customers
- The website is user-friendly
- Exporting Spreadsheets is probably the most difficult
March 31, 2023
You shouldn't do business without them!
We rely heavily on Birdeye for customer reviews. It makes it so easy for customers to automatically get a review request via text after their services are completed, and then we're able to collect those valuable reviews so easily! In this day and age, reviews are everything, and we take our reviews seriously. We're able to commend employees for positive reviews, and be proactive about reviews that reveal an issue. Honestly, for a company of our size, there's no other way to manage review gathering aside from Birdeye.
- Text message review requests
- User interface that is intuitive and easy to navigate
- One stop shop for review gathering
- Customer service was fast and efficient for end user
- Issue resolution when they first come up
- Price point
- constantly updating with new functionality
March 21, 2023
Mortgage Lender Reviews are helpful with Birdeye
We use Birdeye to get reviews for how the mortgage loan process went. Our issue right now is we aren't getting reviews from our clients even after a reminder. When I look for a company, I look at their reviews. I need to figure out how better to address getting reviews from the clients.
- Easy to use
- Website for reviews is simple looking
- Reviews at the top showing stars is helpful
- Allow our social media tags on our review page - is that an option?
- Have sales team call me to show me tips
January 04, 2023
New to Birdeye
We use Birdeye to monitor and respond to our clients reviews on all platforms and give them the opportunity to be more involved in the review process which was not a possibility before. This platform makes it easier to respond to all of the reviews with the automated response feature.
- Set up automated responses to reviews
- Daily emails summarizing reviews/ activity
- Hosts all of reviews on one site
- The onboarding process was very difficult, specifically trying to map the clients
- Having them separated by "Reviews Lite" and Full Suite makes it a little more difficult to manage
December 22, 2022
Excellent texting tool for law firms
I use Birdeye to text clients almost daily as I am not comfortable giving out my personal number for this purpose. The firm also uses it to solicit google reviews. It's proven to be very successful.
- Texting clients
- Alerting users to new texts
- Google review solicitation
- Advising the end user of the phone number the texts to client are coming from
December 17, 2022
Great platform for agencies looking to provide their clients with an easy value add
We use the platform to create an integrated portal for our clients to be more involved in their reviews process. I find it is much easier to use and much more seamless than what we had previously. Connecting Google listings to the client's Birdeye account is a simple sign in and select process and requires minimal input. There are a few quality of life improvements I would like to see in future iterations, such as setting a default sorting and bulk mapping - this would have been especially helpful when trying to connect nearly 250 Google listings. Outside of those, there's no glaring bugs so far that detract from my experience. Having better features alone makes the switch worth it.
- Ease of use and connecting listings
- Platform runs smoothly
- Team is helpful in getting things set up
- User interface could be improved for better account management (i.e. default sorting)
- Bulk connecting of listings for clients with multiple locations
December 15, 2022
New to Birdeye, so far so good!
We just switched over to Birdeye and the platform offers a lot of great things that other platforms don't have. We are very excited about the automatic replies to positive reviews. It will be nice to be able to manage everything for our clients in one space. The support team has been very helpful throughout the process of getting started.
- Easy access to Support Team
- Automatic replies to reviews
- Reply customization
- The mapping process when switching over all clients could be explained better.
September 30, 2022
Birdeye and done.
We use Birdeye to manage our online reputation and customer experience across multiple organizations. Birdeye improves our online image by increasing review quantity, quality, and the overall rating level. Birdeye also improves the customer experience by giving us the visibility and tools we need to swiftly address any customer concerns or issues.
- It is simple to use. The features are straight forward and do what they promise; improve and maintain your review rating and volume, while also managing the customer experience.
- Reporting is a strength. Birdeye makes pulling relevant data and visuals for my executive team a snap. They can easily see what they are paying for.
- Client support is top notch. One day or one year later, their support team is always communicating to ensure you have the best experience. It saves me time and improves performance.
- Birdeye is always innovating. I am amazed at the amount of useful products and features that Birdeye continues to add. There are a few features that are not very useful, but we benefit from the majority of the features.
- Scalable. There are currently no caps on the amount of users that can be added at no additional cost to the organization and you can add a single location to thousands.
- The sentiment feature is just okay. It requires custom adjustments and time to understand where it is working well and where it is not in order to get the most out of it, while other features require very little user input.
- Social listening needs work. I often receive notifications for unrelated terms because of their similarity in spelling to my organization's name, so I don't use this feature.
- Birdeye could have more built-in features to create digital content from the reviews.
- Birdeye could also have additional reputation tools to strengthen GMB listings and to combat negative press. Review listings and rich snippets in search are great, but having a tool that measures and helps to improve overall brand health/search results would be amazing. My CEO isn’t looking at what is going right. He looks at what is going wrong. We may have thousands of positive reviews on Google, but the bad article with false information is still showing up on page one of search results. That makes for an unhappy CEO.