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Bullhorn ATS & CRM

Bullhorn ATS & CRM

Overview

What is Bullhorn ATS & CRM?

Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing,…

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Recent Reviews

TrustRadius Insights

Bullhorn ATS is a versatile software used across organizations to streamline various business processes, primarily in the areas of …
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NON-recommendation, dirty data

1 out of 10
March 06, 2023
Bullhorn, has provided inaccurate details about applicant/s.<br>Applicant/s are not given proper relief, usually 30 days<br>to correct, …
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Bullhorn Review

1 out of 10
June 21, 2022
I was recently migrated (April '22) from Sendouts ATS (15 years) to Bullhorn ATS. I find the Bullhorn product to be far inferior to the …
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Bullhorn's Bully Employees

1 out of 10
April 19, 2022
Bullhorn is our ATS/CRM. We use it for all our Recruiting and Business development tracking and management.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 15 features
  • Job Requisition Management (56)
    5.8
    58%
  • Applicant Tracking (57)
    5.7
    57%
  • Resume Management (57)
    5.7
    57%
  • Candidate Search (57)
    5.6
    56%
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/bullhorn…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $99 per month per user
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Product Demos

Bullhorn ATS & CRM Demo

YouTube
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Features

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

5.5
Avg 8.0
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Product Details

What is Bullhorn ATS & CRM?

Bullhorn provides software designed for staffing and recruiting agencies - Its automated data capture and customer insight technology help companies engage candidates and win customers. The vendor states that presently more than 10,000 companies rely on Bullhorn’s cloud-based platform to streamline their recruitment processes and power their business from start to finish.

Offering different solutions customizable to fit the user's needs and future-proof investments, the Bullhorn system grows with the business, enabling the user to make more placements, improve candidate experience, and streamline operations.

Bullhorn unifies the entire agency with solutions that align the work of every department, individual, and role to promote profit, growth, and a seamless candidate and customer experience.

Bullhorn ATS & CRM Features

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Customized Application Form
  • Supported: Resume Management
  • Supported: Duplicate Candidate Prevention
  • Supported: Candidate Search
  • Supported: Applicant Tracking
  • Supported: Collaboration
  • Supported: Task Creation and Delegation
  • Supported: Email Templates
  • Supported: User Permissions
  • Supported: Notifications and Alerts
  • Supported: Reporting

Bullhorn ATS & CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bullhorn ATS & CRM Competitors

Bullhorn ATS & CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesEurope, Middle East, Africa, Asia, North America, Central America, South America, Australia, India, United Kingdom, New Zealand
Supported LanguagesEnglish, Dutch, French, German, Spanish

Frequently Asked Questions

Bullhorn Recruitment CRM is a SaaS based solution that offers a suite of features typical of applicant tracking systems: a mobile app, batch or mass communication with potential candidates via multiple channels, instantaneous posting to multiple job boards, resume parsing, and data and document uploading.

Bullhorn ATS & CRM starts at $99.

JobDiva, JobAdder, and Aqore are common alternatives for Bullhorn ATS & CRM.

Reviewers rate Publish to Social Media highest, with a score of 7.2.

The most common users of Bullhorn ATS & CRM are from Small Businesses (1-50 employees).

Bullhorn ATS & CRM Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(196)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bullhorn ATS is a versatile software used across organizations to streamline various business processes, primarily in the areas of applicant tracking and customer relationship management. Users find Bullhorn ATS to be highly beneficial for organizing candidate and client information, managing job orders, and mapping out recruitment processes. With its customizable features and flexibility, Bullhorn ATS caters to the unique needs of small companies as well as large recruiting organizations.

A key use case for Bullhorn ATS is its ability to centralize and organize candidate and client data, saving valuable time by keeping all relevant information in one place. Users have praised Bullhorn ATS for its user-friendly interface and intuitive design, making it easy to navigate and learn. It has significantly improved the training process for new users, allowing them to quickly upload and locate candidates from different platforms.

Another notable feature of Bullhorn ATS is its integration with LinkedIn, which has helped reduce financial expenditure on the platform. This integration enables seamless synchronization of candidate information between Bullhorn ATS and LinkedIn profiles, optimizing the recruitment process.

While Bullhorn ATS has received positive feedback for its effectiveness in streamlining business processes and managing candidate pipelines, some users have experienced reliability issues and slow support response times. Nonetheless, Bullhorn ATS remains a popular choice for organizations seeking a comprehensive solution for applicant tracking, customer relationship management, and overall business development.

Based on user reviews, here are the three most common recommendations for Bullhorn:

  1. Try it out and see if it suits your needs. Users recommend giving Bullhorn a try, especially for staffing and recruiting firms. They mention that Bullhorn has many functions and capabilities, making it suitable for tracking candidates and managing the recruitment process. While there may be occasional glitches and technical issues, users generally find it fairly easy to use and effective for their job.

  2. Consider alternatives. Some users suggest exploring other CRM options as they believe there might be better alternatives to Bullhorn available in the market. However, it's important to note that this recommendation may vary depending on individual preferences and requirements.

  3. Invest time in learning the system. Users highlight the importance of dedicating time to learn Bullhorn in depth, as it can be expensive and requires some effort to fully understand all its features. However, once users become familiar with the system and know how to use its features effectively, they believe Bullhorn brings significant benefits in terms of tracking candidates, scheduling interviews, and pipeline management.

Overall, users highly recommend Bullhorn for staffing and recruiting firms, especially those dissatisfied with their current ATS or startup staffing firms in need of an ATS solution. Despite occasional glitches and the need for time investment in learning the system, users find Bullhorn to be a valuable tool in their recruitment processes.

Attribute Ratings

Reviews

(1-25 of 49)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are a staffing firm that utilizes Bullhorn ATS & CRM daily - it helps us keep track of all client, candidate, and prospective client interaction. It's super helpful when it comes to recruiting - it assists us in parsing resumes and keeping track of who we have in the system already. There are meticulous systems in place that help you track every bit of data you need.
  • It's very organized and easy to use
  • It tracks all email correspondence, so if you forget to jot a note down, it will be stored for you in the future
  • It helps keep of all your relevant documents in one place - no more rooting around for contracts
  • It helps in every sense in the staffing industry
  • I think more training tutors would be helpful
  • The back end of things (how to set up things on the admin side) could be improved
  • The cost - it's a great program but very costly
If you are in the Staffing world, Bullhorn ATS & CRM is a must. We've tried other competitors and nothing compares. It's simple to use, has an easy interface, and makes organization so simplistic with very little room for error. Bullhorn ATS & CRM allows us to communicate internally with one another without having to pick up a phone, or send an email.
December 05, 2022

Reliable ATS of all time.

Shubham Chauhan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In order to avoid confusion, Bull Horn helps us keep track of all the positions that are received from various direct clients, the number of submissions made by various team members and recruiters, and the status updates of the candidates like offers and interviews, etc. In order to learn more about the candidate's application status and make the appropriate moves, they can examine notes entered into Bull Horn.
  • Tracking of Candidate's application.
  • Submission/ Interview/ Start Reports.
  • Real Time Search and Sourcing Tool.
  • It is more complex if we compare to the other ATS like CB and Job Diva.
  • UI could be more better.
  • It is very slow to work on.
Bullhorn served as a very reliable and thorough tracking system for contacts, discovering prospects, and maintaining track of all relevant data. There are many customization options, strong search results, and sensible workflows. Excellent reporting tool. When we needed to find new resumes but all we could find were talents who had previously been discovered, it was less appropriate. Job Boards outperformed Bull Horn in terms of speed and quality.
Rachel Freedenberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Bullhorn ATS & CRM for all of our candidate and client contact information, appointment and interview scheduling, and the main point of communication and tracking for all internal notes. We use the Goals and Quotas feature to track KPIs and Revenue for our team. We also use it to track how long recs have been open and our average time to fill each open job. We also use it to send out a monthly NPS survey to our candidates to track how our recruiters are doing.
  • Mass emailing for candidates
  • Note and email tracking
  • Interview scheduling
  • Easier access for customization
  • G-Suite Calendar integration (integrates with Outlook only)
  • Better searching capabilities
We are a perm-placement-only organization and use Bullhorn solely for a CRM system and data management. It would be great if there was an outward-facing client portal as well, where both parties could enter candidates/leave feedback. I think it is better suited for contract-placing organizations.
June 21, 2022

Bullhorn Review

Jack Young | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I was recently migrated (April '22) from Sendouts ATS (15 years) to Bullhorn ATS. I find the Bullhorn product to be far inferior to the much older Sendouts product. So many ridiculous functionality issues. Search radius for candidates maxed out at 100 miles. I recruit nationally. Sendouts' search radius was 500 miles. Getting logged off the system if actions are not taken within an arbitrary time period. My personal notations on candidates require me to click several tabs to read. While scrolling through a candidate list on Sendouts I was able to clearly read my notations on the candidate's homepage. In entering search strings having to double click on skills to have them populate is a joke. The email functionality makes AOL look state-of-the-art. I could go on and on. Does anyone know of an ATS provider that can migrate me out of Bullhorn. I may be in a pickle regardless based upon a time commitment I made for the product. I just figured that if Bullhorn was the "newer, more robust survivor and acquirer" they'd have a better mouse trap. I couldn't have been more wrong. Last but not least - haven't been able to figure out the integration with LinkedIn! Sincerely, Frustrated in NY.
  • Their tech support personnel are sympathetic and reasonably informed on the phone.
  • They migrated me for free - but you know what you get for free.
  • Their logo makes sense.
  • Search radius of 100 miles is absurdly small.
  • Email functionality is archaic.
  • Establishing search strings requires double-clicking into fields.
The product is clunky at best and downright useless if needed for true applicant tracking and communications.
Score 1 out of 10
Vetted Review
Verified User
Bullhorn is our ATS/CRM. We use it for all our Recruiting and Business development tracking and management.
  • Integration with email
  • Manages submissions and the placement life cycle well
  • Easy to use
  • Worst Customer/Technical Service Support I've ever encountered
  • They nickel and dime you for every little issue
  • They blame the customer for issues and then deliberately move slowly to fix problems they created.
  • Terrible communication
  • They will overbill you and try to get away with it unless you catch them red handed.
The product is fine, it is the company employees and how management enables these entitled individuals to mistreat their customers. They will blame the customer for technical issues every time. They hate to take responsibility. They force the customer to be proactive to get any issue solved. They will admonish the customer when they get upset over Bullhorn's incompetency.
Jelle Verhagen | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
An absolute catastrophe. Lies during sales pitch Incompetent IT helpdesk Incompetent service provision After several conversations we chose bullhorn. Based on the sales pitch, it best suited our development, working method, and requirements. A wrong decision. During the introduction phase, after the finalization of the contract, we found out that we were lied to on several aspects. For example, the system did not work with us, this was specifically discussed during the purchase interview. Then we were lied to about the further process, or as they call it themselves a human error. They believe that they do not have to resolve this, as it was an individual mistake made by one of their employees. The cost of this mistake for us is approximately €1,500. I advise you to look further, there will be better, user-friendly, and fewer lying parties on the market than this one.
  • Liying
  • Not solving issues
  • sell their product to you so they earn money!
  • IT knowledge
  • Service
  • Well trained service employees
Because of the horrible service and the lies we see it all as one big mistake!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Bullhorn ATS & CRM as our main CRM it enables us to easily track processes, add new candidate and client information, set reminders, send out mass emails and manage GDPR effectively. I use Bullhorn ATS & CRM from a purely administrative perspective I set up and manage new user accounts, manage GDPR requests, approve candidate placements / sales and manage the integration with our statistics/reporting software.
  • Compiance management
  • Easy data upload
  • Good integration with other products such as adcourier and Cube19
  • The ability to undelete tasks without the need for technical support
  • Live chat could be available more freequently
  • Support available for all users not just support contacts
For recruitment businesses there really is no better tool out there. Bullhorn ATS & CRM integrates flawlessly with other software making it less work for consultants in having lots of different tabs open at once. In addition to this, the support team are fantastic they are quick to assist in fixing issues should they arise. I accidentally deleted a lot of tasks which are essentially diary reminders and leads which upset the sales floor as you can imagine. it was a quick fix for this to be undone quickly and without issue. Day to day, adding a candidate is as easy as dragging and dropping a document in either PDF or word format. the system pics up duplicates quickly also ensuring the system is not clogged up with lots of the same information.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Using Bullhorn ATS & CRM solved the biggest problem that we were facing of using multiple platforms. It is one platform that takes care of end-to-end solutions for staffing. I had the pleasure to use it a couple of times for my teammates. I could clearly see a difference in the efficiency by saving time while using Bullhorn ATS & CRM. The compilation of creating a task list becomes easy and everything from the candidate can be seen at a click of a button.
  • It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
  • The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
  • The messaging automation feature again helps to save our time.
  • I wish we could avoid the support call to install a few new features.
  • The navigation from one feature to another is slightly tricky at times. Not difficult but can get tricky for a new person.
  • The search engine can get better and more specific with the niche.
Hiring is made easy with Bullhorn ATS & CRM in the previous company where I worked. The fact that we can manage various steps in hiring a candidate as per our convenient timeline is priceless. This helps us to get ready with all permutations and combinations for the candidates to be hired. At the same time, the same software stays as a lifelong management tool for the employees hired.
Heidi Errasti Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use the Bullhorn Timesheet at our company to get a simple, easy-to-read way to manage our employee's timesheets online. Its friendly user layout saves us time and resources from training on how to use and sending payroll communication related to our employees that we instead use to improve in other areas of Human Resources. We only address a handful of employees but we are aware of its capacity to address hundreds of employee requests at the same time.
  • Friendly User Interface.
  • Organized list of resources for employees.
  • Efficient Reminder System.
  • Provides great time efficient shortcuts to users.
  • Great color coding for notification priority.
  • Great acceptance from employee point of view.
  • More ways to visualize Timesheet, Hours worked, and Pay generated for the period.
  • Specific colored section on HR contact in the organization to address user's further questions.
  • Add to bookmarks button for frequently used websites such as Timesheet submission.
I'd say Bullhorn is most useful for starting small businesses. Its efficiency in delivering information that the employees need is indubitable. As it is, it functions as a great resource and well-programmed HRIS. Employees find it generally easy to use and have found no request on how to use it or complaints yet. The reminder system has proven to be efficient in getting Timesheets signed on time and meeting our deadlines with the payroll team.
November 23, 2021

Randstad bullhorn review

Michael Dos Santos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn has its ups and downs. We use it as a time-keeping system for [the] talent that we currently have working. Some talent [has] zero issues using it. Some talent [has] issues with it. The talent who have issues with it are not that good with technology, to begin with, so I do not blame the software at all.
  • Time keeping
  • Website accessibility
  • Help assistance
  • App function
  • Help support team
  • Better instructions on the website
Bullhorn is well suited for agencies that need an easy way for timekeeping. It is great for clients who do not use a time clock and need something new and easy for employees to get a hold of. It would be less appropriate for older folks who are technology
Talib Jetha | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Bullhorn [ATS & CRM] is perhaps one of the more polished and well-designed ATS systems out on the market currently. The exact versions I've used [are] the vanilla Bullhorn and also Bullhorn S. Both systems were designed well but the S version was even more so. It was easy, quick to learn, and became intuitive very quickly. Using the system made life very easy and there were some cool features in there such as the Applicant Flow where you could track the submissions, interviews, and placements of a candidate very easily. There were some issues and some bugs regarding reliability and sometimes [the] Bullhorn Support team would take a long time to help out with any technical issues but otherwise, the product was one of the best I've used so far. The whole company was using it across multiple locations but using their own "instance" of Bullhorn due to GDPR reasons. It helped with streamlining business processes both for candidates and clients.
  • Applicant tracking
  • Client tracking
  • Reporting
  • Technical support
  • Administrative support
  • Extra functionality
Bullhorn [ATS & CRM] would be a suitable product for anyone with an existing CRM system or ATS system that finds theirs is slow or clunky or just doesn't look very nice. Bullhorn provides a visually appealing way to address these issues. Bullhorn wouldn't be the most appropriate system if the company using it wishes to implement new features and have a fully bespoke system as Bullhorn has been built in mind to serve many different companies wanting many different things. Their support teams were not the most responsible and also Bullhorn is not a cheap system either.
Michael Tosto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn is our main ATS & CRM, used across the entire US business.
  • Candidate database allows for us to store and search for relevant candidates
  • Stores all of our client data and client history
  • Allows us to track all of the activity of our recruiters and sales people
  • A deeper integration with Outlook
  • A deeper integration with LinkedIn
As a recruitment company Bullhorn is our main system of record for all that we do; recruiting & sales. In addition, it allows us to report on activity, have insight into the effectiveness and efficiency of our recruiting teams. Being software developed specifically for the staffing industry you can, for the most part, use it right off the shelf. However, it's highly customizable to match your current workflow.
October 06, 2021

Good ATS and CRM

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Bullhorn ATS across the whole organization for business development, account management, and sourcing/recruiting/pipelining individuals for workflow needs. It helps us stay organized, communicate with each other, and to understand where things are without having to constantly ask someone else since it is all reported and tracked in the ATS.
  • Parsing resume
  • Logging activities
  • User-friendly interface
  • Allows multiple tabs to be open
  • Logs out too frequently if you are on a page sourcing on another website
  • It doesn't always do a good job of recognizing individuals who are already in place and instead it makes new profiles
  • It is difficult to navigate at first. A lot of tools and whatnot, with very little training to understand everything.
It is a good ATS for Recruiting and Account Managers. Easy to connect with others and keep everyone up to date with integration to your Gmail or email account. Good user interface and once you figure it out it is easy to navigate. Love the resume parsing feature, this alone is priceless.
Marine Fremy | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Bullhorn is used accross the whole organization by account managers, recruiters, client services with other software.
It is used for all our recruitment process, from searching candidates to place them, but also by sales people to follow-up their prospects, clients, creating jobs. It helps daily to make the link between all the departments as a recruitment cannot be successful if we do not [do it] as a team.
  • Identify quickly available candidates through the availability date
  • Know all the history of the candidates for the last years thanks to notes, submissions, etc.
  • Set up tasks or appointments so you do not miss any follow-up
  • Be able to change Ownership of Tearsheets, so if someone leave the company you can add the new person as owner
  • In the Submission Tab, have more details to have a whole picture of the process. Currently, the details in the process are only if the placement is successful. Ie : Web response - Prescreen / Candidate not selected based on resume / prescreen - Submission - AM Declined - Client Submission - Declined by client / Withdrawal - Interview appointment - Declined - Placement
  • Drag & drop candidates in jobs so we make a list of potential candidates for these jobs these candidates might be contacted after by another person. We can create a tearsheet, but it would be useful to add these candidates directly in the jobs (ie projects on Linkedin)
Bullhorn helps to follow-up recruitment process easily after a submission (cf submission tab). However, previously during prescreen and messages left, it's just a lot of notes. It would be better to have in one simple list all the candidates contacted.
Which can be difficult is to make the link between similar project. Yes, we can search by jobs, go into the job, then in notes, but be able to run a more complex search to say I want all the similar jobs as... and have a list of all the persons contacted & status (not reply, message left, submission...) would save a precious time.
Kristyn Cole | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn is used across our whole organization. Mainly, recruiters and branch managers use it. We use Bullhorn to manage our applicants and where there are in the process of being hired or interviewed. We are able to filter our applicants by using shortlists and tearsheets. Even if we don't have a position for the applicant, we can put them on a tearsheet or shortlist for future openings. We are also able to easily search for our applicants with their phone numbers or names making it easier to pull up their file. I use Bullhorn for probably 75-80% of my business functions with recruiting. I am not sure how I would manage without Bullhorn.
  • Filtering candidates
  • Locating candidates files
  • Keeping track of where everyone is in the process
  • Notes - leaving notes helps our entire company see where we are with each candidate
  • Shortlist status - it is tedius to have different notes and different shortlist status. Shortlist status do not really help me in recruiting
  • Textkernel in Bullhorn is sometimes difficult for me - too many clicks and buttons
  • I would like to see more details required in candidates files - like a resume. So many candidate come through with their name and phone number and nothing else. Takes a lot more time for us to find out what their background is than if it was just a required field when applying
Really great to use searching for candidates by name or phone number. It is harder to use when I have to filter by job posting. It just doesn't work as easy. I wish I could just click on a job, and see everyone who has applied for it. But instead I need to find the job, find the posting, and click on 3 other things to see who applied. It works great when I need to make notes on where I am at with any candidate.
Andy White | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
We use it as a CRM/ATS for handling recruitment and job interview processes. We have the Corporate Edition with integration with LinkedIn Recruiter (Full).
  • The onboarding process is quite good. We were impressed with our consultant.
  • It is very buggy, and they put the onus on the user to work around those bugs. You will find yourself constantly clearing browsing data and restarting your machine just to log in or get things set up.
  • The default categories and functionality are really outdated. You can add fields yourself, but this is time-consuming, and the issues with cookies/browsing data mean you often get weird behavior when you edit the interface.
  • It is time-consuming to upload and parse CVs to the system, and not well integrated with a typical LinkedIn workflow.
  • Lack of accountability: Staff fob you off with excuses and workarounds, and nothing gets fixed. These are fixable problems, but nobody cares.
Get something more up-to-date and more tailored towards modern recruitment workflows.
Score 2 out of 10
Vetted Review
Verified User
BullHorn is being used across my entire organisation to
  • Track and manage client & candidate interactions.
  • Search clients & candidates based on a specific requirement or location.
  • Market to via SMS, email and phone.
  • Manage the sales pipeline effectively.
  • The ability to hashtag consultants, client contacts & candidates.
  • The ability to customise individual views at the consultant level, and from an administrator perspective customise yourself without the help of the tech team.
  • The appearance is user friendly, and there is online training to onboard new staff to the software.
  • It's old & clunky with attempts to modernise its appearance & features.
  • The search uses boolean so consultants require training to know how to search, build lists & find candidates & contacts. E.g., you write 'Bob' into search, & it won't appear but you'll add an asterisk & it will appear. If you had 'Bob Jane' in the first name, it also won't appear.
  • The filters don't work correctly. E.g., we have 'DPA' & 'Non DPA' - BH did not have the ability to differentiate between the two using the filter, because they both said 'DPA'. We had to either change the terminology (which is industry standard in the medical field) or use the advanced search rather than the filters.
  • The updating of the custom fields is clunky & not intuitive. Adding in multiple job types was limited to 3 (i.e. salary, contract & temp - we have additional types) and each one required individual customizing (fair) which then played havoc if it didn't match up to the master file which overrode the other 3. E.g., ALL custom fields were required on the master, and then you'll match up each in the individual job type as required. You'd then just include what was required in the individual job type.
  • The migration from our old CRM was poor. One example - We ended up with thousands of files that were 'New South Wales' which got turned into 'New South Western Australiales.' We were refused assistance in fixing this.
  • It's slow to load.
  • Clear your cache daily - or things will break.
  • No ability to add locations to a profile - you need to add each individual child company for it to appear in a search even when there is only one contact for the lot. For example, one of our clients has 176 medical practices and for these to appear in any searches, they had to be individually added as full profiles rather than added in as a location despite there being one recruitment contact.
I cannot suggest any company should use this system for any other reason than a learning experience - my 12 months on the platform identified what I did and didn't want in my next ATS.
Mathew Anderson | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We use Bullhorn ATS & CRM to store all of our information on our candidates and clients. We use it to bulk email and market jobs.
  • Good integration options with a number of 3rd party programs. We use Vonage and it is honestly really great to integrate into Bullhorn.
  • It works most of the time and the phone app for it is particularly good.
  • Bullhorn Customer Support is the absolute worst I've ever worked with.
  • Absolutely no advanced training to help set up your dashboards or any advanced functionality. You either need to have a programmer on staff to work on it or pay Bullhorn to help you set up any of the more advanced capabilities that it has. You had better like it out of the box otherwise it's going to cost you.
I called and asked for training on setting up my dashboards to actually help us utilize workflow and track candidates through the process, and they sent me to their website to watch training videos. The videos don't help at all with anything more advanced, so we are going to have to pay more on top to get their team to set it up for us.

We also didn't know that if we wanted to send emails to our customers and candidates through the system, we would have to send one at a time. This absolutely DESTROYED our email credibility with email service providers and ISP's because if we wanted to send a job to 100 of our candidates to see if anyone might be interested in the job, it BCC's everyone instead of sending each individual an email.
Gregory Eidlen, CPC, TSC, CTS, CSP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn ATS & CRM is being used across the whole organization. We use it for candidate management, client management, and to track prospects. It solves the issues of organization and creating a daily routine. It also creates a lot of valuable data.
  • Candidate Tracking
  • Client Management
  • Technology is not always the best
  • A lot of things are constantly pushed to 3rd parties
Bullhorn ATS & CRM seems to be one of the most suitable options for staffing firms. It lacks some functionality that could probably make it the best of the best. Things such as adding artificial intelligence, improving on internal search, and focusing on creating their own solutions for different functionalities rather than make it a 3rd party vendor.
Score 9 out of 10
Vetted Review
Verified User
Incentivized

Bullhorn is one of the best Recruiting tools that I have used in my recruiting career. It's very fast, very reliable, and user-friendly. I can do a quick search of who is calling me just by entering the phone number in the system. It saves time in resume submissions, contact details, and other data, and the interface that helps with tracking candidates in a timely manner. Interactions between team members through Bullhorn is awesome, as you can send notes directly to email accounts to ensure they're seen.

  • It fetches the right resumes with the right keywords and filters.
  • One of my favorite features is for mass email. Once you have the right candidates you just have to add them in a Tearsheet and just do mass emails to them. It saves times and effort.
  • I wish we could see the name of the candidates attached to a job with notes. Instead, we have to click and go inside to check who is the candidate attached to that job.
I have used many ATSs in my Recruiting career and I can proudly say that Bullhorn is the best out of them. It's easy to fetch the right candidates from the database with the right filters. You can also find them with the first and last name, email ID, or even with the phone number. It makes life easy when it's time to check who is calling just by looking at your caller ID and typing the number in Bullhorn.
Mass Emailing is one of the best features where you can send emails to a bunch of the right candidates without showing them that it's a mass email, as it looks more of a personal email.
Reporting is also an effective tool in Bullhorn. To track personal performance, it helps in getting the data of the last day, week, month or year. It's a pretty impressive feature.
August 20, 2019

Not fully realized

Score 3 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn was used to keep track of all of our candidates and prospects. It was used by both sales and recruiters. I would say that it helps recruiters a lot more than it helps sales. A lot of the info wouldn't cross over into areas it should have. It didn't provide enough options for the sales side of things. It wasn't clear who was a prospect and who was a candidate.
  • Filtering candidates
  • Tracking candidates and updating their status
  • The UI is cluttered and could be cleaned up
  • Can't combine duplicates
  • Not enough customization options
  • Glitches often
I believe this is well suited for recruiters only. If you're using this at a recruitment firm and are business development, you're going to have to get creative on how to best keep up and log your contacts. There needs to be a Bullhorn Sales area.
Bhargavi Sahay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Bullhorn ATS for application tracking for our IT recruitment agency. ATS is essential for a lot of reasons especially in the recruitment industry where all the work happens through Resume tracking. It's a great way to save Data and the interface helps in tracking the recruitment process of a candidate/ Job. The new Novo Interface is even better and a lot handier.
  • The submission tracking of a candidate and where they are at in the process.
  • Resume Parsing, auto populating the information makes the work easy.
  • Bullhorn enables other applications to be linked to it as well, eg- Textus, which makes the work easy in contacting candidates.
  • I think just the timing, sometimes the candidate information ton the notes section takes a bit time to load unless I immediately click, but this could be a network issue.
  • It would be convenient if there is a way to save all the search strings that I actually maintain in a different folder on my desktop.
I think especially in the IT Recruitment industry where Keywords plays a major role, Bullhorn can contain a vast database of IT folks here in Canada and abroad. out of all the tools I have used, Bullhorn is the most user-friendly and easiest to pick up as a new user.
Gary Fiore | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Bullhorn as our complete record for all contact with both candidates and clients. The software has a lot of useful tools that helps eliminate a lot of time-consuming events, but on the same knot, can often be lagging in many areas. Since 2017, they have added many new additions that simplify the information-recording process.
  • Ease of use & user-friendly
  • Finally integrated to a variety of browsers and operating systems
  • Easy export/import options to market to both clients & candidates
  • Easy to coordinate and plan scheduled meetings and interactions
  • Email client is external and must be used by Gmail. The internal email feature was removed from the software (unless you mass mail).
  • The software is a little clunkly, and although it's a newer version, it seems a bit outdated.
  • While the platform is web-based, it fails to run smoothly through a mobile platform, and often times, the loading times are a little sluggish.
I would test out multiple ATS and see which work best for you. If you are comfortable using Gmail as your email platform, than Bullhorn is most likely your best option. Bullhorn makes it really easy to parse in new candidates and client information, all without tedious external options.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn is a great ATS and CRM tool to use. This helps in activity tracking, reporting, candidate searches, and managing leads. It helped in maintaining our performance metrics, and for the reporting part. It is user-friendly and easy to navigate. You can also set reminders to follow up on items that you feel you might forget, and to track past emails. This will help a lot in recruiting strategy.
  • Maintaining and managing the pool of candidates.
  • Tracking applicants and updating their status.
  • User-friendly and great customer service.
  • New features are rarely communicated, hence it does take some time to adapt.
  • Currently, there's no data mining tool available at no cost, which would allow us to clean the data.
  • Has a lag in-between, and will log you out if there is any problem with parsing the resume, but that is ok.
If you are into staffing and recruitment, this is a great tool to get, with all the features, and there are many options that you can customize based on your needs. It's easy to handle, and they have a great customer support team to address your queries on the go. Bullhorn has a reliable and nice modern user interface; you will definitely like it.
Darren Weeks | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Bullhorn is our CRM and Applicant Tracking systems for the recruitment arm of our business. We have been using Bullhorn for about 5 years, and have seen lots of innovation and changes in the software in this time. Because of the integrations with other software, it is also used by finance / HR and our services arm to manage contractors, invoicing and time-sheeting.
  • The marketplace of integrations with other software is a great bonus, allowing us to leverage Bullhorn across departments to manage from start to finish our contractors
  • Constantly evolving and progressing the software, building upon past versions and improving the design and functionality based on customer feedback
  • An app for phones would be a great bonus, as the mobile browser version isnt particularly user friendly on a small screen
Brilliant as a full service recruitment platform. Where it hasnt worked so well is on the IT Services side of our business. We tried to look at Bullhorn for this so we could have one system across the business, but the functionality is to Recruitment focused to make it viable
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