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ConnectWise ScreenConnect

ConnectWise ScreenConnect

Overview

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

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Recent Reviews

TrustRadius Insights

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
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TrustRadius Insights
TrustRadius Insights
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (583)
    9.4
    94%
  • Over-the-Internet remote session (589)
    9.3
    93%
  • Remote management of servers & workstations (506)
    9.2
    92%
  • File transfer (556)
    8.5
    85%

Reviewer Pros & Cons

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Pricing

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ConnectWise ScreenConnect

ConnectWise ScreenConnect

N/A
Unavailable

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

8.3
Avg 8.3
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Product Details

What is ConnectWise ScreenConnect?

ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

ConnectWise ScreenConnect Screenshots

Screenshot of The guest page, where end-users enter a code to join a session with a technicianScreenshot of Connecting from a Windows machine to a macOS machineScreenshot of The Extension Marketplace, where administrators can install and configure new features and integrationsScreenshot of The Access view of the Host page, where a technician can connect to unattended machinesScreenshot of The toolbox menu, which allows technicians to store and run executables, scripts, and other frequently-used filesScreenshot of the Host page, where a command can be run directly without connecting to the machineScreenshot of the Toolbox, which can be personal or shared. It is used to run small scripts and other tools on a remote device.Screenshot of ConnectWise ScreenConnect supports Linux distributions.

ConnectWise ScreenConnect Video

ConnectWise ScreenConnect Integrations

ConnectWise ScreenConnect Competitors

ConnectWise ScreenConnect Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.

Reviewers rate Screen sharing highest, with a score of 9.4.

The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1174)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.

ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.

Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.

ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.

Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.

ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.

Attribute Ratings

Reviews

(151-175 of 613)
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November 27, 2018

ConnnectWise Rocks. 'Nuff Said.

Verified User
C-Level Executive in Customer Service
Apparel & Fashion Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We use it for screen sharing, remote access to unattended computers, and we would love to have the video, to help with mechanical issues from machine operation to troubleshooting mechanical issues and seeing content 'live'. Sometimes we even screen share when we are in the same room with each other...because it is easier than looking over each other's shoulders and it allows all of us on screen at the same time. Love it.
November 27, 2018

ConnectWise @ a Glance

Paul O'Brien | TrustRadius Reviewer
Paul O'Brien
Network Administrator
EPIC Concrete Construction, Inc. (Machinery, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
A great scenario for ConnectWise is when an administrator has several networks with a large number of desktops that need to be administered. The dashboard has the ability to have each location separate and even departments broken down for quick access and organization. I use ConnectWise for my side job, and keeping this information organized saves me precious time.
November 27, 2018

My Experience with ConnectWise Control

Jay Hathi | TrustRadius Reviewer
Jay Hathi
Electronic Digital Security Specialist
Comco Systems (Banking, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I think that ConnectWise Control is particularly well-suited for troubleshooting remote machines, whether using the ad-hoc functionality or with permanent agents. However, I don't think that it's as good in terms of the web meeting functionality - although I use it, it still leaves a lot to be desired, like a call-in functionality.
November 21, 2018

Best user permission and authorization workflow and excellent mobile support,

Verified User
General Manager in Information Technology
Computer Software Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We definitely recommend ConnectWise Control to all friends and clients because of the fast setup, ease of use and user management and permission workflow. It is also highly competitive on pricing which makes it a great value add to any IT business in need of a reliable remote computer and mobile access.
November 20, 2018

Connectwise is a workhorse

CS
Chris Shafer
Maintenance/I.T. Tech
McPherson County Sheriff (Plastics, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ConnectWise is suited for most applications related to support. I cannot think of an area where it is not appropriate for support. It works well on a variety of tasks and is easy to use for the most part. It does work well in every instance that I use it.
November 20, 2018

ConnectWise Control returns control of your IT service to YOU!

Greg Hicks | TrustRadius Reviewer
Greg Hicks
Owner
Cartridge World of Prescott (Information Technology and Services, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
For quickly and easily enabling remote support to a client. I can provide them a simple link on my website, once they load the webpage I then provide them with a "key" for the session and within moments I am viewing their screen and working to resolve their issue. Allowing clients the ability to connect between their computers doesn't appear to be a function that is readily available but could possibly be an avenue to generate other revenue.
November 17, 2018

ConnectWise Transforms Small Business Remote Access Support

Rick Strangman | TrustRadius Reviewer
Rick Strangman
Managing Director
Netech (Computer Networking, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is well suited to support organisations wanting access to client PCs to diagnose issues. It is particularly end-user friendly with its download instructions. It is also well suited to the access to customer servers through the access panel. It is not well suited on high-latency links even with the resolution turned down to the minimum.
November 17, 2018

Simple yet secure remote connections

Verified User
General Manager in Engineering
Civil Engineering Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It covers business and personal needs. I am able to establish a trust between all computers that I regularly connect to, like from home to office servers. I often connect to my parents' PCs and help them out. I show them basic things that confuse them with ease. And for the computers that I connect to infrequently, I need their permission to connect to it, and ConnectWise makes this easy.
November 17, 2018

Reliable remote management and control at an affordable price!

Verified User
Consultant in Other
Computer & Network Security Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's great for managing a small business with a small fleet of computers. I can see that using it to manage a larger fleet might become unwieldy, but overall I believe it would be well-suited for either task.
November 15, 2018

Smooth Remote Support

Verified User
Technician in Information Technology
Computer Software Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you remote into computers a lot and like to see both screens for easier support ConnectWise does super great. If you use any RMM tools CoonectWise does have a smooth integration for ease of use. We have been quite happy with how easy it has been to use.

Establishing a connection to the endpoint can sometimes take a frustratingly long time but is pretty great after connected.
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