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Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the …
Starting at $1,499 per installation
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What is Conversica?
Conversica provides lead management software for marketing, inside sales and sales groups.
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Pricing
Starter Edition
$1,499
Cloud
per installation
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.conversica.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Automotive Sales Assistant Demo
YouTube
Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Conversica?
Conversica provides Intelligent Virtual Assistants (IVA) to help organizations attract, acquire and grow customers at scale. By automating routine business conversations, and personalizing interactions at scale, Conversica is designed to augment workforces allowing business professionals and Intelligent Virtual Assistants to work together harmoniously.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
According to the vendor, Conversica Sales AI Assistant helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with leads via natural, multi-channel, two-way engagements. The Conversica Customer Success AI Assistant enables people and AI Assistants to work together for customer retention and account expansion.
With Conversica's extensive library of purpose-built and ready-to-use conversational skills backed by a proven and patented intelligent automation platform, Conversica’s AI Assistants can be deployed quickly, are designed to be human-like and personal, and to provide accuracy and autonomy.
Conversica Features
- Supported: Engages and qualified leads
- Supported: Notifies when a lead hasn't been contacted
- Supported: Automates outreach to free up salespeople
- Supported: Re-engages older leads to identify new prospects
Conversica Screenshots
Conversica Video
Conversica is a leading provider of Intelligent Virtual Assistants for business, helping organizations augment their workforce to attract, grow and retain customers. The flagship Conversica® Sales AI Assistant helps companies find and secure customers more quickly and efficien...
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Conversica Competitors
Conversica Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
Conversica provides lead management software for marketing, inside sales and sales groups.
Reviewers rate Support Rating highest, with a score of 8.9.
The most common users of Conversica are from Mid-sized Companies (51-1,000 employees).
Conversica Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 15% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 15% |
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Reviews and Ratings
(152)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Conversica has become a valuable tool for businesses across various industries. It addresses the problem of leads staying stagnant in the database without engagement and ensures that potential clients and prospects are not slipping through the cracks. Users have found Conversica to be effective in reaching out to low-value leads, engaging old leads, and warming up leads before they are sent to the sales team. The AI Sales Assistant in Conversica is able to initiate and maintain conversations with these leads until they are ready for a sales conversation with a human. Additionally, Conversica is used as a lead retention tool, providing persistent follow-ups with cold leads and attempting to win back canceled accounts. By implementing Conversica, businesses have seen an increase in conversion rates and lead turnover, while also saving time in lead qualification and support quotes. It has proven particularly helpful for sales and marketing teams, as it generates warm leads at a competitive price per lead and ensures that all digital, webinar, and event leads are contacted. In addition to sales and marketing departments, Conversica has been successfully utilized by recruitment departments to handle a large number of hot leads received through traditional marketing email automation. Overall, users recommend Conversica to other businesses due to its effectiveness in improving lead engagement and conversion rates.
Exceptional Support: Users have consistently praised the exceptional support provided by the Conversica team, with multiple reviewers highlighting their understanding of business models, goals, and metrics. They appreciate the continuous efforts made by Jen Amundgaard and Caleb Clapp to improve campaigns and optimize the use of the service. The commitment to customer success and responsiveness throughout the purchasing journey and ongoing support has been highly valued.
Time-Saving Automation: Many users find Conversica's service valuable for working with low-level leads and identifying those that show genuine interest in their product or service. By automating outreach, sales and account managers can focus on other activities, saving time and resources. This feature has been seen as a significant benefit.
Engaging Unresponsive Leads: Several users have praised Conversica's effectiveness in engaging unresponsive leads and reaching out to database segments that had lost contact. They consider this capability impossible to replicate with human capital investments. Conversica's ability to bridge the gap between users and potential clients through non-promotional, soft touchpoints for reengagement has been highly appreciated.
Confusing User Interface: Some users have found the user interface of Conversica to be confusing, stating that it could be improved to enhance usability.
Limited Reporting Capabilities: Users have expressed dissatisfaction with the limited reporting capabilities in Conversica. They feel that there is a lack of ability to delve deeper into reports once they are initially created.
Lack of Flexibility in Messaging Options: According to user feedback, some users have mentioned that Conversica lacks flexibility in messaging options. They feel that more varied responses and approaches would be beneficial for their communication needs.
Users commonly recommend the following actions when using Conversica:
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Start using Conversica as soon as possible to increase business. Users advise implementing Conversica at the earliest opportunity to capitalize on its potential for generating leads and assigning them in a structured sales process. They emphasize the importance of actively participating in training and customization of Conversica to achieve optimal results.
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Treat Conversica as a valuable team member and solicit feedback on conversations. It is suggested to treat Conversica as an integral part of the team and seek feedback on its conversations. This approach can lead to better alignment with sales goals and customer expectations. Additionally, actively monitoring and interacting with Conversica is essential for success.
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Have the necessary resources and personnel to manage Conversica effectively. Users recommend having a good IT person available to troubleshoot any AI-related issues. It is also important to have a plan in place and ensure a clean database before utilizing Conversica for outreach. Moreover, having dedicated resources and personnel who can manage Conversica effectively is critical for maximizing its impact on lead generation and engagement.
Overall, users highly recommend integrating Conversica into sales processes, starting early, actively managing it, seeking feedback, and dedicating adequate resources to achieve significant benefits in lead generation and customer engagement.
Attribute Ratings
Reviews
(51-75 of 95)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
- Excellent follow-up from Conversica Sales Support Reps.
- Continual learning from leads to improve AI conversations.
- Easy to use reporting.
- When setting vacation days for our reps. would love the ability to delegate alerts to more than one person.
- Would like the ability to see and update our current conversations.
June 25, 2019
Conversica is a Great Additional to a Sales Team
- Follows Up - While some customers get annoyed at multiple emails, the majority seem to like the follow up reminders.
- Changing Names - if a lead we enter has a different name, Conversica automatically updates it in the system.
- Ease of Use - the system is very easy to use and navigate.
- I would like to see a more flexible messaging option.
April 06, 2019
Contact 100 percent of your Prosepects without Fail!
- Miranda completes 100 percent of the work that we ask her to do. When we upload a file of customers to Conversica, Miranda will contact all of them without exception and work to get a reply of "yes" or "no" one way or another
- Miranda works 24-7 without vacation and she does not make excuses for getting work done. I am always confident that if the customer file we provided was uploaded properly by our team. Miranda will work that list of customers without fail.
- Miranda is polite and is definitely not spam. If customers say "no" or request a stop to our offers Miranda immediately stops messaging with a polite reply in respect of the customer's wishes.
- We can customize our messages and the customer success manager at Conversica is always available to assist us with help and best practices for success.
- We like that Conversica listens to their customer and takes suggestions to heart by incorporating our ideas for improvement into their periodic updates to the platform.
- We welcome the continued work to allow us to be able to do more customization and the ability to speak in the "voice" of our business.
- We look forward to when Miranda will be available with the spoken word rather than just by typed word.
April 05, 2019
A Dealer's Review of Conversica's AI
- Identifies leads sources that engage in two-way communication with your sales department.
- Ensures that your sales staff is not letting leads "slip through the cracks".
- Allows you to better manage your sales staff based on their usage.
- Responses are not "canned" - the AI learns and is very lifelike.
- None that I can think of at this time.
March 30, 2019
Automate your communications with Conversica!
- Automation: Once you have the conversations set up, you can pull the leads into a campaign and begin sending right away.
- User-Friendly: Interface and platform are user-friendly and easy to navigate.
- Customer Service: We have had so much success because of the customer service and their ability to promptly answer questions and troubleshoot any issues.
- Customization: I wish we had a little more flexibility when it came to customizing the conversations.
- Real World Examples: More examples of how other users are utilizing the interface would be helpful in testing new ways to use the tool.
March 29, 2019
Good in the right deployment - but not for everybody.
- Mass Email communication
- Structured follow up
- The AI still needs work to understand specific situations
- Limited use cases for how to deploy. I believe they are excellent in auto dealerships, but that did not easily translate to our SaaS model
December 17, 2018
Funnel for days!
Score 10 out of 10
Vetted Review
Verified User
- Conversica is easy to use
- Support staff at Conversica are excellent
- It's great when you see Conversica generating solid leads
- Conversica is expensive and it may not work for everyone
November 12, 2018
Excellent Service, Even Better Results
Score 10 out of 10
Vetted Review
Verified User
- Engaging old leads
- Encouraging customer to speak to a sales representative
- Tracking conversations
- Allowing closed won data on the4 Conversica dashboard would be a great way to tie the service together
June 18, 2018
Conversica- Great business tool and technology!
Score 10 out of 10
Vetted Review
Verified User
- Great technology to integrate into everyday business operation
- User-friendly
- Neither me or my company currently see any flaws with conversica
Score 10 out of 10
Vetted Review
Verified User
- Customer Experience
- Robust API
- Nurturing large lead databases
- Lead uploads could be a bit more flexible
- There could be more online resources
May 29, 2018
Conversica - well worth the investment
- Great at coming accross as natural conversation and bubbling up very thoughtful and compelling responses from prospects
- Great at getting all key data in a natural way (i.e., response says they will take a call, she asks for a number)
- Great at following workflow
- Pricing structure is set up in a way that you can only leverage the tool so much across your data based on number of conversations allowed/number of leads at a time
- A little hard to get AEs & BDRs to understand when to action on their end, meaning they have to do a manual step to bring a lead out
- The obvious thing here would be moving beyond just text AI and into something more cross channel including voice
May 29, 2018
In AI We Trust!
- Cut down on the amount of time it takes for our sales team to find hot leads
- Follows up with all leads
- Alerts management if salesperson doesn't follow up
- I wish I could edit more parts of the conversation
- See all the available conversations at anytime and choose from them
May 25, 2018
The Sales Rep Who Never Stops Working
- We are able to see clearly how our personal assistant is contacting each lead by the frequency of touches.
- We can use the dashboard to see exactly how many hot leads are generated.
- We are able to directly integrate our marketing automation & CRM systems with the tool.
- Sometimes a lead will be marked as hot that really is not a hot lead.
- Sometimes current customers are followed up on that should not be.
- Very engaging and real-world feel to the conversations. Makes prospects feel as though they are talking to a real person.
- Easy to set up and manage. It doesn't require hours of writing follow up conversations.
- Helps to get prospects to append information that's not currently known. Specifically, obtaining phone numbers.
- Salesforce integration is a little clunky.
- It's sometimes difficult to add leads to a Salesforce campaign. It could be easier.
- Better case studies and resources on web site.
- Engages Unresponsive Leads: Conversica is great at reaching out to leads and database segments that you've otherwise lost contact with. Something that isn't possible to replicate with human capital investments.
- Excellent Customer Service: The Conversica team is extremely responsive to questions or concerns.
- Personalized Conversation: The Conversica AI can have a million different individual conversations at once. This helps our teams have better communication with our leads and students.
- Expanding Feature Set: While not a con per-say, Conversica needs to continue to aggressively invest in new functionality and ways to facilitate conversation.
May 22, 2018
Great Product from a Great Company!
- The AI assistant starts sending short, personalized emails to latent leads in drip format that allows the system to test and adjust the frequency and message structure. As it learns, it increases frequency according to the leads’ behavior.
- The AI assistant is able to bridge the gap between Enrollment Advisor and potential student by providing none promotional that provides a soft touch point for reengagement.
- Conversica is able to rate leads based on behavior and ensure each potential student gets everything they needed.
- We would like to see functionality to customize how many times a single lead will be emailed in its lifespan. Being that there are sometimes unique instances this option would be beneficial.
- Reporting is very static with no real opportunity for customization.
- Appointment-setting (for calls or meetings) that synchs live with the user's calendar, to reduce the user's time coordinating the timing.
May 21, 2018
Conversica is our star sales rep!
- Awesome customer support and willingness to fit our needs
- Easy to use dashboard
- Comprehensive reporting
- Multiple conversations to choose from to engage woth your prospects and customers
- There isn't a lot of flexibility with the conversation type
- The admin of Conversica isn't able to control some admin functionality and you have to go through support (i.e. pausing leads for a period of time in a conversation)
- Currently there is no support portal or documentation for Conversica, so we have to constantly reach out for support for questions.
May 18, 2018
Undecided
- The response rate is typically very good.
- The Account Mgmt team has always been very responsive
- Managing the dashboard is very manual. Would recommend having reps manage the day to day vs. having a dashboard manager.
- The character limit on the messaging sometimes limits what you are effectively trying to communicate.
- The speed at responding to leads once they hit our CRM
- Continuous and methodical responses to work the leads an
- Frees up the sales teams to focus on other activities such as calling, quoting and/or closing leads
- Helps our sales and marketing teams weed out prospects that are interested and those that are not
- More flexibility on what we can say/write on the email
- The ability to put other information/links in the email
- The Conversica AI tool is very good, but like anything AI, it is not perfect
May 18, 2018
Smilin' and Emailin'
- Reengaging with latent leads
- Frequency of emails sends by the AI. This has proven that email frequency is important and a best practice.
- Personalization on emails
- Conversica is already working on some reporting functionality
May 18, 2018
Director's POV
- Provides timely, professional communication.
- Provides easy to use performance dashboards.
- Provides great account service.
- Provide insights/trends into AI's learning that could be applied to non-Conversica elements of our business.
- Provide white papers or reports on trends across their portfolio.
- Standardize dashboard elements and provide real time AND snapshot reports.
May 17, 2018
Great use of Conversica!
- Natural conversations with leads and prospects
- Capturing net new information like titles, phone numbers, names etc.
- Recognizing behavioral intent and passing on conversations to live sales people
- So far we have not experienced any issues
May 17, 2018
Can AI replace Sales?
- Conversica is persistent, professional and polite. She is always very responsive and pleasant regardless of how many times she attempts to engage with someone.
- Conversica is better than a sales rep at updating Salesforce! She documents all activity and if someone is out of office she documents when they will return to continue her pursuit!
- Conversica ensures that our sales reps do their job! Once a "hot lead" has been passed to a sales rep she will follow up with the prospect to ensure sales reached out to them.
- Conversica CSM team is the most responsive and helpful CSM team of all ur vendors. We continue to gain value from our conversations and meet on a regular basis.
- We are looking forward to additional conversations with Customer Service and possibly Accounting and Chat.
May 15, 2018
Conversica helps sell new deals!
- Conversica responds naturally & automatically to a prospect's response & doesn't feel canned or pre-written.
- Conversica allows us to target a specific set of accounts or prospects with a targeted message/offer.
- Conversica alerts help to keep the sales team organized & not miss sales opportunities.
- I'd love to be able to add prospects or accounts to a Conversica campaign as a one-off. New leads come in & I want to add them to the current campaign messaging our new leads.
- Possibly a personal dashboard showing which of my leads/accounts have been added to a campaign, how many sold, response rate, etc.
May 15, 2018
Conversica's great to mass lead follow-up!
- Provides instantaneous responses to online leads. This allows us for rapid follow-up that can't be achieved manually.
- It acts as a screener so our team only has to respond to leads that respond to Conversica's outreach. This allows for streamlined efforts from our sales team.
- Through Conversica's outreach we are able to secure appointments and new contact info.
- Being able to tie Conversica outreach directly to sales opportunities has been a bit of a challenge, but that is in part due to a process on our end that needed tightening.