DocuSign unethical business practices.
I was an original user of docusign for my real estate business. I have used the program for years and this year my bill said $120.00 and …
Starting at $15 per month
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What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
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Pricing
Personal
$15
Cloud
per month
Real Starter
$15
Cloud
per month
DocuSign for Realtors
$35
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.docusign.com/products-and…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
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DocuSign Demo
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PowerShell Quickstart & Embedded Signing Demo | Developer Education
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DocuSign for Salesforce Brief Overview and Demo
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Part 3: Go-Live Demo | Go-Live
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Integrating DocuSign Monitor and Splunk | Developer Education
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign eSignature: How it Works
Whether you are an independent contractor, sole proprietor, small business, medium-sized business, or large enterprise - digital contract management platforms are designed to keep you on schedule with agreements as well as organized should you ever need to refer back to a cont...
Show More DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
| Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Reviewers rate Availability and Support Rating and Implementation Rating highest, with a score of 10.
The most common users of DocuSign are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
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Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
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Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
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Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(76-100 of 153)Companies can't remove reviews or game the system. Here's why
October 04, 2019
DocuSign Rocks!!!
DocuSign is used to facilitate the execution of all sales and listing documents. As a Broker, I will also use it for escrow paperwork, such as commission instructions and orders to pay commission, and company forms, like employment agreements and other initial hire paperwork.
- Mobile app.
- Intuitive: easy for clients to use.
- Interfaces with RPR and other real estate software.
- Interface with other transaction software
- More security options
- More storage options
October 04, 2019
DocuSign works great: simple to follow, easy on the eyes
I use DocuSign mainly for real estate contract signatures but it has come in handy for other needs. It has been a big time saver from having to drive around to get documents signed.
- Ability to use a good phone app
- Cloud storage of completed documents is handy
- Easy to follow, website is not cluttered
- Editing documents is cumbersome at times.
- There are competitors with better pricing.
- Gets hung up on occasion.
- Doesn't integrate with our real estate software like other platforms do.
October 04, 2019
Document Management
DocuSign is used across our organization. The main job it does is help with managing agreements and signing them. Most of our employees travel a lot so the ability to sign documents and agreements via tablet, phone or any other mobile device is important for the success of our organization.
- eSignature
- Sign electronically from any device
- Document management
- High subscription fee
October 03, 2019
DocuSign has given us a massive ROI!
We are currently using DocuSign for the processing of sales agreements.
- Seamless integrations with other platforms.
- One-click sending of agreements or contracts.
- Expiration dates on agreements/contracts to create urgency.
- Creating and importing of templates.
October 03, 2019
Trust DocuSign
It is used in our Recruiting, Sales, and Account Management divisions. It addresses using digital forms instead of paper forms, which makes it much easier to track as well as save the information quickly and easily. We use the forms for clients and candidates, and it automatically goes to the next person that needs to review and sign the form(s) once the previous signer is done. It's a time saver and eliminates paper waste as well.
- It tracks documents and their progress.
- Eliminates the need for faxing and paper waste.
- It's easy to view where the digital paper trail is.
- You can add/delete documents easily.
- There have been some technical difficulties accessing signed forms.
- Allowing the client to change the format of some of the forms would be helpful.
- Having the option to add more recipients who can sign documents.
October 03, 2019
Let DocuSign solve your document execution needs
I have used Docusign in different roles and different industries, for different purposes, at different companies throughout my career. From my varied experience, one thing was very consistent: DocuSign is a great tool that has been easy for me and my colleagues and clients to use, and it is the perfect tool to solve document management and document execution (signing by all parties).
- It's a very easy to use tool, with strong customer-minded design with virtually no “down” time needed for onboarding new users/learning.
- It's easy to send documents out for execution/signature to clients, tenants, employees, colleagues, business associates, etc.
- A cost-effective solution for any organization.
- Seriously, none. I love the tool and it solves all of the problems I need it to, rather seamlessly.
October 03, 2019
DocuSign is the safe way to go!
We have contractors all over the world, and DocuSign allows us to manage contracts, amendments, and terminations quickly, easily, and securely. We also use this for employment contracts in the USA and South Africa, as well as service level agreements, office rental agreements, and other partner forms. It makes the signing and importantly, storing, of important documents an absolute breeze.
- Ease of signing documents.
- Safe storage of documents.
- Customization.
- Repeat fields could be a little easier to apply to documents.
October 03, 2019
Signing made easy!
DocuSign is used by our sales and operations team. We use it for both internal and external contract signing. We have been very satisfied with the web and mobile usage.
- Easy to upload documents.
- It's easy to use via a mobile app.
- It's easy to save and share documents once signed, or when needed to be signed.
- Sometimes it's slow to load.
- The format can be a bit skewed at times.
- Some docs are hard to upload.
October 03, 2019
Close Deals Quicker
DocuSign has been a great tool for getting contracts and agreements executed in a quick, simple method. We generally use it for sales, legal papers, shareholder agreements, and advanced vendor agreements. The main business problems it is solving are that it keeps a complete record of all signed documents with day/time stamps, and it expedites the sales process.
- Simple sign up process.
- Simple set up for a user to begin using for their agreements.
- A record and history of all documents.
- You can send agreements from anywhere.
- It could have a better tutorial for new users.
- It's not terrible by any means, but I always believe the UX can be improved and iterated over time.
- Possibly a text message alert once a document has been signed by the other party.
October 03, 2019
DocuSign Goes Well With Salesforce
DocuSign is currently integrated with Salesforce and being used for all B2B and B2B2C contract needs within the organization. It greatly speeds up our signed contracts process and allows service fulfillment steps to get triggered automatically. The ability to map custom fields from the contract back to the Salesforce object is extremely useful. I can't imagine how long it would take if the team had to reference the contract documents themselves for that key metadata.
- Integration with Salesforce.
- Templating and custom fields.
- A great dashboard and ease of use when building new documents.
- Debugging utilities when the Salesforce integration doesn't work.
- Better error messages and a better log of errors connected with contracts when syncing to Salesforce.
- The admin dashboard experience can be confusing and unintuitive.
October 02, 2019
DocuSign gets the job done and is vital in this day and age
DocuSign was used at our organization to be able to have professors easily sign contracts digitally when we were partnering with them to publish their books on our platform. It was also used to sign employee contracts digitally and update employee contracts for promotions, raises, etc. Docusign solved a huge problem for us by making signatures easy, safe, and secure.
- DocuSign is very easy and intuitive to use. Once you send 1 or 2 contracts it becomes second nature
- DocuSign does a great job of tracking and managing documents/contracts.
- DocuSign's UI is very nice to work in. There are some other digital signature platforms that just seem archaic.
- There are some technical issues that come with the platform, but to be expected when dealing with software. i.e. crashes, software being slow.
- Hard to get a really neat and tidy signature due to the electronic nature of the platform.
- Customer service can be iffy at times, and if you are not an enterprise customer there is not much support (when offering free versions this should be expected).
October 02, 2019
DocuSign makes getting signatures on documents easy!
DocuSign is being used to get client signatures on service contracts. It makes it quick and easy to get signatures for contract when time is important. The client finds it super easy to use and set their signature. DocuSign is really a great tool for easy to use signature needs!
- Easy to use, user-friendly.
- Excellent value for the money.
- Saves paper, saves trees!
- Occasionally someone may sign but forget the complete button.
- No other cons, Docusign rocks!
August 29, 2019
Definitely a leader in the space, easy to use
At Optiv, we use DocuSign for any legal, HR documents. The HR department sent the documents to me during my onboarding and it was a pretty smooth process. It is better as opposed to sending employment letters, etc. through USPS. I think the main problem it solves is streamlining the process and the speed of the process.
- Speed
- Streamlined process
- Easy to use
- Some people are uncomfortable with e-signing
- Not appropriate for every industry
- May face some reluctant people
July 24, 2019
DocuSign: important tool for any sales person.
DocuSign is used for all of Geopointe's signable documents which extend from the sales to the legal team. I use it for all of my personal order management, It makes it easy for our prospects (soon to be customers) to agree to our terms and move forward with purchasing decisions quickly.
- Streamlines the sales process by making it easy for prospects to sign contracts.
- Streamlines the legal review process by making it easy for signers to agree to terms.
- Makes it easy for me to generate sign-able orders which saves time!
- Documents could be easier to edit after generation.
June 28, 2019
I'd say sign on the dotted line for DocuSign
We use DocuSign for completing new hire offer letters, NDAs and sales contracts efficiently. We're able to intuitively upload documents for signature and set up workflows for each signer. It's particularly beneficial for us to have the ability to route to our VP for final signature only once all other parties have completed their signatures. That way, we're not bothering our VP in case any revisions need to be made.
- It's intuitive. Anyone can easily execute contracts from their computer or mobile device.
- It seems really secure. I like how each signature gets a digital code associated with it.
- It's robust enough where you can set up signing order and other workflows to fit your business process.
- It's reliable - I don't think I've ever noticed a bug.
- I wish multiple people could be alerted when the signer views the contract.
- I wish the validity date feature was easier to understand and/or offered the ability to get more granular (specify at what hour it's voided).
- I wish the completed document could automatically be attached in a deal in the CRM system.
May 20, 2019
Makes onboarding so fast and easy!
DocuSign is being used by our organization to deliver and sign employment letters to employees. Our HR staff compiles employment letters once the board approves salary increases and raises, then creates the employment letters. Employees receive an email asking them to sign their employment letters through DocuSign. Employees create a digital signature and can access their employment letter throughout the year. DocuSign automatically makes certain links to documents expire to keep them secure and will send a new document link to a user's email upon request.
- Eliminates scanning documents once signed.
- Easy to implement.
- Saves time with onboarding new employees.
- Could be easier to integrate into existing software used by companies.
May 15, 2019
Easy to use for personal and business use
It started out being used by just myself, then after showing my company how easy it was to use and how it benefited not only our company but the parents, students, and other organizations we work with, it was a no brainer. My company decided to begin using DocuSign throughout. It has been a wonderful addition to our company and saved me (and others) countless hours, money, and relieved a lot of stress in getting our documents signed quickly and efficiently. Sometimes I have to give a bit of direction to the people/organizations we send DocuSign to, but overall, it is very simple for everyone to use.
- Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
- Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
- Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
- The recipient can save the document after signing, so they too have their own electronic copy for their records
- Until you get used to the size/area for signatures, you can accidentally overcrowd the signature area if there are multiple signatures
- Some recipients have stated that they have no problem with the signature or date sections, but are confused as to how to navigate to a check a box
- Until I played around with the program, I didn't see any specific instruction that told me I could just click a box and have multiple documents sent out in no particular order; at first, I thought they went out in the order I put them in. It took trial and error to learn that by clicking certain boxes, they can go out in any order, and then I can just remind one or two people to sign, not everyone
September 24, 2018
Saves time and frustration.
I work in the sales department of a company. DocuSign provides a smooth process for necessary business transactions with all clients. Many SMB are not tech savvy and it simplifies the flow. It can even be utilized on PCs, tablets, or mobile phones. Documents are always accounted for and recorded. DocuSign speeds the collaboration of document editing for multiple-location departments. Without it, I would not be able to complete contracts to close deals. The program is very user-friendly! Easy to train users & easy for signers - instructions are straightforward.
- DocuSign is convenient & usable on any iPhone, Android, laptop or tablet.
- Integration with Salesforce and other media platforms.
- Provides a better customer experience & closes deals faster.
- Easy to use UI.
- Custom signatures when signing... Personal touch points close deals.
- Ease of changing signers.
September 17, 2018
Make easy digital signatures
DocuSign provides me the ability to make digital signatures and I can well manage all my digital transactions.
- Supports multiple languages which is a good feature.
- Helps me create digital signatures with a proper alignment of all the alphabets used in the signing.
- User interface is quite intuitive. The name is enough to understand the functionality i.e. digital signatures for documents.
- There should be few pre designed templates so that it can save a user’s time.
- By far, my experience has been good with DocuSign. There’s nothing specific to be mentioned as a con.
September 12, 2018
Save Trees & Time with DocuSign
I've used DocuSign on and off with several different companies over the years. It is used to get signed contracts from clients and completed applications across the organization. It's been a convenient tool for getting signatures from individuals from anywhere, at any time. It is an easy-to-use, straightforward program. It's simple to get new users within the company up and running with the software.
- DocuSign eliminates the need to print documents to sign, rescan, and send back. It is an easy tool to get quick signatures, while saving some trees in the process!
- The software is very secure for users, making it less stressful to send documents with sensitive information. The system also provides great storage and archives for these documents.
- The program is very user-friendly. Easy to get new users up and running. It's also easy for signers - instructions are straightforward. DocuSign is also one of the easier programs to use when trying to send documents to multiple programs.
- DocuSign is usable on any phone, laptop or tablet - convenient for the variety of users we have.
- Although UI is user-friendly, it's a bit boring. There are few customization options.
- Costly - this is the main complaint. If you are not signing/sending a lot of documents, it may not be worth the cost. The lower level packages have fewer features, which makes the unworthy of the cost.
- Emails often go to spam, or end users think they are spam, given how the templates look. This can slow the signing process, which can be frustrating.
September 12, 2018
The best eSignature platform.
I have used DocuSign in this and my previous role for signing of contracts for new clients. It is a fast and easy way to send over agreement, which saves me tons of time and headaches.
- It integrates beautifully into my processes and makes it very easy to use seamlessly.
- It's easy to use and intuitive. If you can use Word and email, you can use DocuSign.
- Love all the notification options and automatic reminders.
- I would love more signature styles
- Sometimes the fields to be filled out/signed are off the proper positioning. Can be a little annoying.
September 11, 2018
The best out there, plain and simple
DocuSign is our official document authorization signature software across the entire organization. From hiring externally, to processing documents for clientele, DocuSign makes business transactions easy and official.
- Integration with Salesforce and other platforms.
- Accessibility over mobile phone.
- User interface is extremely simple to navigate
- Aestically, the platform could use some work.
- More colors and visually appealing functionality.
- There are some components of the signature process that would be nice to have customized. (Signature lines, etc., which might be doable but I can’t figure it out)
We use DocuSign nearly daily to easily transfer signatures for transaction closings. This even allows us to transfer signatures in real time with escrow agents, all purchase parties and consultants with complete ease. We also appreciate that we can send the pages to clients with DocuSign's simple signing instructions to avoid confusion.
- Efficiency.
- User friendly.
- Various functions.
- Signature styles.
- Signature tracking in bulk.
- Signature page creation.
September 11, 2018
Leader in their field
Docusign provides an incredibly smooth flow for getting documents signed. We work with many clients who aren't tech savvy and Docusign simplifies the process more than the competitors I've used. The process is equally smooth on pcs, tablets, or mobile phones. Everything is tracked and easily recorded for your records.
- Easy to navigate.
- Available on all devices.
- Trustworthy.
- Multiple signatories.
- Cost is higher than others.
- Smaller package really doesn't have many features at all.
September 11, 2018
Saves time and trees!
We use DocuSign to manage offer letters and other employment documents that need to be signed by multiple parties. It is used by our HR department but I am not aware of it being used by other departments within the organization. We use it to save time and to make sure we have a streamlined process.
- It's easy to setup and implement, even if you are not very good with technology.
- It provides a great user experience for the other party involved.
- It automatically provides final documents to both parties.
- It would be helpful if DocuSign plugged into different software that we use internally.