Overview
What is DocuSign?
DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
Unfortunatelly not happy with DocuSign as they, in my opinion, breached the privacy of my clients, they got the documents signed
DocuSign: E-Signatures that Seal the Deal for Sales Operations
TrustRadius Insights
DocuSign for sales executive role
DocuSign Review
Easy E-Signature tool
Salesperson's best friend
Document Signing software at its best...
In my experience, terrible customer service with no ability to downgrade account
DocuSign
Worst Customer Service (for Enterprise Customers) I've Experienced
DocuSign - Pricing Model Makes it a Bad Fit for Small to Medium-sized businessses
DocuSign will change your life! AMAZING!
DocuSign Subscription Process Seems to be a Big Fail, They Seem to Make it Hard to Unsubscribe on Purpose
Very disappointing experience
I keep getting errors when I try to upgrade my …
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Personal
$15
Real Starter
$15
DocuSign for Realtors
$35
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
How to use DocuSign: Step-by-Step Tutorial Demo
DocuSign Demo
PowerShell Quickstart & Embedded Signing Demo | Developer Education
DocuSign for Salesforce Brief Overview and Demo
Part 3: Go-Live Demo | Go-Live
Integrating DocuSign Monitor and Splunk | Developer Education
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is DocuSign?
DocuSign states its mission is to accelerate business and simplify life for companies and people around the world.
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature to sign electronically on practically any device, from almost anywhere, at any time.
Legacy, paper-based agreement processes are manual, slow, expensive, and error-prone. So DocuSign aims to eliminate the paper, automate the process, and connect it to all the other systems that businesses are already using.
The vendor states their platform has 350+ prebuilt integrations with popular business apps. In addition, its API enables embedding and connecting DocuSign with customers’ websites, mobile apps, and custom workflows. They boast more than 500,000 customers and hundreds of millions of users in over 180 countries, using DocuSign to accelerate the process of doing business and to simplify people's lives.
DocuSign Screenshots
DocuSign Videos
DocuSign Integrations
- Agiloft Flexible Service Desk Suite
- ConvergeHub
- BiznusSoft HR
- FieldService360
- SAP CPQ
- GlobalCapture from Square 9
- SmartIQ
- Workday Human Capital Management
- Salesforce
- Microsoft
- Oracle
- SAP
- Seal
- Apple
DocuSign Competitors
- PandaDoc
- Dropbox Sign
- Formstack Forms
- eversign
- Conga Sign
- Adobe Sign (formerly EchoSign)
- OneSpan Sign (formerly eSign Live)
DocuSign Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Countries | Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Netherlands, United Arab Emirates, Unites States, United Kindom, Turkey, Ukraine, Uruguay, Vietnam, Romania, Russia, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Mexico, New Zealand, Norway, Nigeria, Peru, Philippines, Poland, Portugal, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Cameroon, Canada, Chile, China, Columbia, Czech Republic, Ireland, Japan, Kazakhstan, Italy, Indonesia, Israel, Denmark, Ecuador, Egypt, Estonia, Finland, France, Greece, Germany, Guatemala, Hungry, Hong Kong, Iceland, India, Indonesia |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(1022)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
DocuSign has become a versatile tool for businesses across various industries, providing efficient solutions to a wide range of document-related challenges. Users have praised its ability to streamline processes, save time and money, and enhance collaboration.
One of the primary use cases for DocuSign is in the HR realm. It has proven invaluable for HR groups by eliminating missing and tardy information, resulting in significant cost savings. Users have successfully moved from simple change forms to taking the entire new hire process paperless, improving efficiency and reducing administrative overhead. Additionally, DocuSign has improved diligence in tracking and storing HR documentation, ensuring compliance with internal protocols.
Another area where DocuSign shines is in contract management. Users have found it incredibly helpful for executing legal documents, templating debt documents, and completing administrative paperwork. Whether it's contract negotiation, tracking changes, or fully executing and distributing master agreements, DocuSign keeps everything organized and easily accessible. Real estate professionals, title companies, and administrators have also used DocuSign to share and sign purchase agreements and other documents, saving time and eliminating the need for physical signatures.
Additionally, DocuSign has proven invaluable in the sales and marketing arena. Sales representatives have relied on DocuSign to complete business transactions remotely, saving time and increasing revenue. It has been widely adopted by vendors for vendor contracts and forms signed during sales calls. Moreover, it simplifies the signing process for agreements, contracts, and other documents requiring signatures in sales and marketing efforts.
Furthermore, DocuSign has brought positive changes to industries such as finance and mortgage lending. It has significantly improved the online mortgage process, allowing critical documentation to be signed quickly while benefiting compliance departments. In finance, it has facilitated order management and enabled prospects to quickly agree to terms while making purchasing decisions.
Across all these use cases, users appreciate DocuSign's user-friendly interface that is easy to train users and signers on, making the transition to digital signing seamless. Its secure and efficient paperwork capabilities have made it a go-to solution for organizations seeking a contactless and efficient signing process. By addressing various pain points and providing a user-friendly experience, DocuSign has established itself as a trusted document authorization signature software used by businesses worldwide.
Intuitive User Interface: Many users have praised the highly intuitive and easy-to-navigate user interface of DocuSign. They appreciate the user-friendly design, which makes it effortless to perform tasks quickly and efficiently. The simplicity and accessibility of the interface are particularly helpful for individuals who are new to signing documents using the platform.
Efficient Multi-Recipient Signatures: Users highly appreciate the ability to send documents to multiple recipients at multiple locations for multiple signatures in DocuSign. This feature streamlines the process of obtaining signatures from various parties, saving time and effort. Users find it convenient to send documents to multiple recipients with a single action, reducing the need for individual calls and emails.
Real-Time Notifications: Users value the quick turnaround time of receiving notifications and signed documents back immediately after a recipient signs in DocuSign. This promptness ensures that documents are processed and finalized in a timely manner. The real-time capabilities of DocuSign, such as sending and returning contracts within minutes, are highly valued by users.
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Layout and formatting issues: Some users have expressed frustration with certain forms, such as the W9, due to layout and formatting issues that make them difficult to display properly in DocuSign.
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Deliverability of signature requests: Multiple reviewers have mentioned that signature requests from DocuSign often end up in spam filters, causing delays in the signing process. Users have expressed the need for improvements in the deliverability of these requests.
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Lack of user-friendliness: Several users have found DocuSign less user-friendly, especially for recipients who are not familiar with internet technology. They have highlighted difficulties in navigating and using the software, particularly during the initial stages.
Users have made several recommendations based on their experiences with DocuSign. The most common recommendations are:
Considering competitors instead of DocuSign, such as PandaDoc, for a better overall platform.
Doing research and considering the intended use and price point before choosing DocuSign.
Reviewing the cost per envelope as it can add up quickly and being mindful of hidden charges and packet fees.
Having the agreement reviewed by a legal practitioner to avoid any surprises in pricing.
Checking out real review sites and talking to support before making a decision.
Trying out the free trial of DocuSign to see if it meets the needs.
Familiarizing oneself with the rules, conditions, and advanced features of DocuSign.
Testing templates before rolling them out to ensure everything is working properly.
Considering other options if sending the same type of document or dealing with multiple documents.
Ensuring compatibility with tech stack before implementation.
Using a virtual card for easier billing support.
Double-checking email addresses of senders and signers to avoid any issues.
Creating a trial account to evaluate DocuSign.
Attribute Ratings
Reviews
(1-5 of 5)DocuSign Will Save You Time
- Ease of signature collection effort (fewer steps, fewer location/technology/knowledge requirements)
- Speed of signature collection (from transmission to signature to receipt of signature)
- Ease of user account management (administrative function)
- Tracking, particularly when collecting signatures through connected applications, such as an ATS, is not always clean or easily traceable.
- Formatting documents to handle electronic signature types (signatures, initials, etc.) is not always easy, and highly dependent on the partner's technology.
- It is not convenient to have to use DocuSign as a stand alone product if the signatures are required for 3rd party applications. It definitely excels on its own, but the scope of that usage, at least for us, is slim.
- Electronic signature
- Signature fields for 3rd party documents
- This has cut our signature collection time by 70%
- Electronic storage of signed documents has given us a secure backup for sensitive data
- Need for electronic signature
- Distance between requestor and signature provider
- Lack of scanning/faxing/etc ability for signer for a wet signature
- Electronically secured/stored signed documents
- Policy sign offs
- Formal Acknowledgements (policy, disciplinary actions, annual review)
- Job Offer signatures
- Pre Background Check Screening Authorizations
- I'm not sure. I'd be curious to see other ways companies are using the technology.
- Product Features
- Product Reputation
- Implemented in-house
Once expectations were in place we created templates
Then we added the users and me as the admin
Then we went live.
It was fast fast fast, and we were up and running in no time. The longest part was the document configuration for 3rd party email templates.
- User error
- 3rd party integration slips (on 3rd party, not DocuSign)
- Online training
- Document Status Monitoring
- Reporting and Filtering
- Document Management
- Integrating fields in 3rd party software, due to instability in the 3rd party platform, not DocuSign
- Easy to implement
- No training needed on use!
- Other clients and vendors use so it's seamless
- Super easy to add additional users across the company
- We have not found any ways to improve yet! (Just rolled out in the past 6 months, but so far, so good!)
- Eliminates the need for multiple paper copies
- Eliminates the need to scan copies
- No need to save copies in multiple places on a server or personal files
- Much more secure and legally binding than previous methods of getting signed copies when needed
- Much quicker turnaround on sending and receiving signed copies
- Licensing
- Contracts
- Human Resources
- Accounting and finance
- Our licensing team is able to ensure assumptive agreements are executed, often on a rush basis
- Our HR team can share and return benefits documents quickly when there is a need
- Talent contracts can be executed on site if needed
- Benefits enrollment time
- Payroll changes
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Third-party Reviews
Reviews were important to us especially from clients and vendors who use the same product
- Implemented in-house
- finding out everyone who could use effectively -- still adding users after 6 months
- Easy to sign up and learn how to use
- Easy to share
- Easy to save signed documents
- No question if a signed document is legally binding
- None so far!!
Easy to use for personal and business use
- Ease of sending the same document out to multiple recipients, at multiple locations, for multiple signatures
- Quick turnaround - once the recipient signs the document, we receive notification and the document back immediately
- Can resend, alter, change, and/or add to the email and/or document that is sent out very easily
- The recipient can save the document after signing, so they too have their own electronic copy for their records
- Until you get used to the size/area for signatures, you can accidentally overcrowd the signature area if there are multiple signatures
- Some recipients have stated that they have no problem with the signature or date sections, but are confused as to how to navigate to a check a box
- Until I played around with the program, I didn't see any specific instruction that told me I could just click a box and have multiple documents sent out in no particular order; at first, I thought they went out in the order I put them in. It took trial and error to learn that by clicking certain boxes, they can go out in any order, and then I can just remind one or two people to sign, not everyone
- Save money on postage and supplies.
- Saved time having to mail, wait for the mail to return, return it again if not done properly, and every other bad scenario that could happen - DocuSign has fixed them all.
- Being able to get my paperwork done in an extremely time efficient manner - a most important aspect when we have time frame laws to abide by and can't afford to be missed.
- Special Education documentation
- Administrative documents
- Contracts
- Simple one-page documents such as revocations, addendums, and logs
- Also used it to date/time stamp certain SPED documents
- Not sure - started as a strictly Special Education necessity
- Placing the signature box and date box where needed
- Sending to multiple recipients
- Adding a check box
- Finding out how to NOT have the emails sent out in a particular order - found out through trial and error
- Placing multiple signature lines close together without overlapping, causing us not to be able to read the signatures
- Directing recipients how to correctly check a box
No more "its in the mail"
We started to look for an e-signature solution to help streamline internal processes within the HR group. We built systems that relied heavily on the POWERFORM modules. What started out as a way for other departments to provide necessary information to the HR group soon became "the way" for interdepartmental communications. We totally eliminated missing and tardy information and were able to produce efficiencies within the company that produced savings in excess of $80k for the first year.
As our knowledge grew and we and our peers became more comfortable with docusign, we were able to expand on our uses, especially in the HR realm. We started with simple change forms for position, reporting structure and pay and ended up moving to taking our entire new hire process paperless. This included everything from the offer letter to pre employment paperwork that the candidate would receive in their email box. For our employees we gave access to powerforms through a kiosk that allowed them to make changes to benefits, beneficiaries, emergency contacts, personal information such as address and phone number changes, suggestions, HR contact (complaint) - anonymously, and many more.
With building these processes we were able to transition into a paperless employee file environment. NO MORE PAPER.
- Support and training - There was always somewhere to go or someone to go to when there was a need for help. Not only that but the assistance was helpful.
- Thinking outside the box - we came up with some pretty crazy scenarios and workflows but never once was able to stump DocuSign.
- Ease of use - the mobile solution is great but we really relied on the DocuSign ink for outlook. So easy to use!!!
- I would love to see a better tie in with our active directory (external database) so we could code HTML to better feed the powerforms
- I'd like to possibly see a little better internal branding options. The look and feel is very docusign and isn't very customizable
In the HR realm DocuSign is great. There are so many uses that after a short while we were asking how we managed without it. It really streamlines processes. When sending documents for signature it is fantastic to have the ability to see where the document is in the process (who the form is waiting for) and even see if and when it was viewed by the recipient even if it was signed immediately. This allows follow up.
When I try to think of a use where DocuSign couldn't help, I honestly can't.
- Process efficiency - we have and continue to save time and are able to maintain a "one right way" of doing things.
PowerForms were a big part of the decision to go with DocuSign. The fact that there was practically an unlimited size allowance of the workflow and approval for a form was a winner for us.
When comparing a couple of e-signature solutions the things that we felt Docusign did better were:
DocuSign for outlook
Mobile solution
Powerforms
Ease of use for non-company people
- New hire forms
- Position - manager - pay - change forms
- Vacation and time away from work requests
- PowerForms - PowerForms - PowerForms - PowerForms
- Docusign lead us to question how we managed employee files. We are now completely paperless
- Sales contracts - we are looking into this as an option now
- Price
- Product Features
- Product Usability
Deliver Fast Mortgage Docs by Docusign!
- Docusign's legal team keeps up with the trends in the finance industry so we are in compliance.
- Enterprise support offers quick customer service for any troubleshooting issues.
- The website offers easily laid out how to guides at hand.
- The only issue I had in past with docusign was matching templates but they resolved this issue for us recently.
- Increased employee efficiency- we make sure when setting up the package- all necessary signature lines are tagged so we don't have to bother the customer again.
- Saves ups and postal cost!
- When someone is out of the office we can easily share mailbox accounts.
- ala mode
- Tracking of electronic signature and record consent.
- Recently started to use DocuSign for initial employee applications.
- Authorizations for managers to sign off on requests for new computers.
- To sign closing documentation- right now we can only use initial RESPA docs but perhaps in the future we can host closings electronically.
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
- Implemented in-house
- None
- Sending an envelope.
- Exporting users into DocuSign from a csv file.
- Setting up templates.
- Nothing.