If you're a SME, HubSpot makes the most sense.
It's used as main CRM on a daily basis for adding accounts and general CRM hygiene. We used it as well for direct sequencing and outreach …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1495)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1504)8.484%
- Interaction tracking (1450)8.383%
- Workflow management (1461)8.383%
Reviewer Pros & Cons
Sales Manager
Granite Technology Solutions (Information Technology & Services, 11-50 employees)
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Integrations
- WordPress
- Zapier
- Zoom Workplace
- Slack
- Shopify
- Gmail
- Outlook
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4748)Attribute Ratings
Reviews
(251-275 of 1591)Companies can't remove reviews or game the system. Here's why
August 28, 2023
Great CRM for a small to medium business
I use it to manage accounts within our company. It allows you to move clients through pipelines to see what stage they are in every step of the way
- All client data is tracked
- Easy to use
- Simple to review past calls
- A little more customization on the clients profile
- Ability to change colors / themes of the CRM
August 28, 2023
Sales Vet Review On HubSpot
I use HS to manage my sales processes and outreach to potential clients. It helps keep me extremely organized and when to reach back out to people.
- Intuitive
- Fast
- customizable
- Stages of leads
- setting tasks
- number of clicks too high
August 28, 2023
HubSpot is been THE spot for our Sales Organization!
We use HubSpot to keep track of leads and our sales pipeline. We create quotes as well and also send documents from HubSpot with a DocuSign integration. We log all activity, sales, and goals in HubSpot as well. It works really well!
- Sales Pipeline Tracking
- Quote Creation
- Document Management
- Sales Activity
- Goals Tracking
- There is nothing I think that needs improved at the moment.
August 28, 2023
Great
We use it on a daily basis to organize our leads. In my opinion, HubSpot CRM offers a lot of features which can be overwhelming for new users. In my experience, integrating with some applications or systems can lead to dat synchronization issues. I would to have more tutorial tools in general for our new comers to learn much faster.
- Inbound marketing
- Content management
- Sales automation
- Creating lists for mass text blasting
- Email marketing
- Social media management
August 28, 2023
Out of the 6 CRMs I have used in the past, HubSpot CRM is a Head and Shoulders Above the Rest!
I use HubSpot CRM for marketing (i.e. Sequences) and capturing data (i.e. phone calls, emails, customer information).
- User-friendly - I basically taught myself!
- I love the tasks.
- I would like to have a bit more insight into the things I don't know, I know what I use it for, but I am sure it can do so much more.
August 24, 2023
My First Time Review!
I use HubSpot to record the outcome of my daily outreach assignments. One of the business problems that HubSpot addresses is the problem of monitoring performances. With the graphs available in this CRM, I can easily tell if I'm doing a good job or not.
- It's very easy to search for records.
- It's easy to learn the functionalities.
- It can greatly help you monitor your numbers.
- It would be great if we can integrate a phone dialer here.
August 23, 2023
CRM Revolutionized: Unveiling the Game-Changing App That Transforms Customer Relationships!
This is my first time to use a CRM application, but I must say that HubSpot has completely blown me away with its incredible features and user-friendly interface. It has become an essential tool for managing our customer relationships efficiently. Here's why I highly recommend it: 1. Intuitive and User-Friendly Interface; 2. Seamless Contact Management; 3. Efficient Task and Activity Management; 4. Powerful Reporting and Analytics; 5. Seamless Integration with Other Tools; 6. Excellent Customer Support. Overall, HubSpot has revolutionized the way we manage our customer relationships. It's a powerful, user-friendly, and feature-rich tool that has enhanced my productivity and improved my business outcomes. In spite of some limited features that I think will only be possible if developed by IT professionals, HubSpot is exceptional overall. I highly recommend giving this one a try. It will undoubtedly take your customer relationship management to new heights!
- Seamless Integration with Other Tools
- Seamless Contact Management
- Powerful Reporting and Analytics
- Efficient Task and Activity Management
- SOME FEATURES SIMILAR TO 'IF's in SHEETS/EXCEL
August 21, 2023
HubSpot CRM 9/10
I use HubSpot CRM for marketing purposes - social channel posting, email marketing, lead management, etc.
- Calendar facility is effective for my needs
- Lead management is great
- Content creation is made easy
- Integration with LinkedIn has faltered in the last few months and links on posts do not publish so I have to go to LinkedIn itself, delete the post and redo it through LinkedIn with the link.
August 02, 2023
Easy customization and adoption
We love HubSpot CRM for managing our sales process. Easily customizable and keeps everyone on track. HubSpot CRM plays well with other HubSpot tools like Marketing Hub, Sales Hub, and Service Hub, offering a comprehensive suite for customer engagement.
- Organization
- CRM
- Integrations
- CMS
July 31, 2023
When HubSpot made workflow easier!
We use HubSpot CRM for all communication with our authors. We send emails, track emails, maintain contacts, deal records, and all stages of a deal. We also book meetings using HubSpot. HubSpot helps us track every deal with an author and create contracts. We enroll leads in sequences which are automated and make our life easier and save time.
- It tracks emails and email threads like no other CRM.
- It has automated sequences so we have to do nothing and just enrol a lead and HubSpot takes care of the rest.
- It can be linked to the calendar so meetings can be automatically booked.
- HubSpot will be better if there were more integrations.
- From the price point of view, i Think it could be more reasonable.
July 31, 2023
Review of HS
It is overall good at getting the job done and very handy for organizing tasks except for the bugs it faces every now and then, but the organizational side and the ease with which to use call dialers makes it very handy and useful for me and my the rest of the team.
- organization
- tasks
- call log
- bugs every now and then
I started looking into Hubspot CRM when I was looking for a way to manage my leads on a day to day basis. Hubspot has helped me streamline my processes through their Templates and Sequencing features. Now I am able to send personalized emails to more clients and never miss any follow through as Hubspot also has a Tasks feature which reminds me to stay on top of the lead in their client journey. I have experienced a 300% increase in my outreach just in the first month of using Hubspot.
- Help you in maintaining a healthy sales funnel
- Remind you of any task you might have missed
- Create personalized but templated email copies which you can reuse
- Record your productivity in emailing, calling, and setting meetings
- With the GMail extension, all emails are tracked and you can see if the email is reaching your client
- Improve clickability of templates through the tips that they give when drafting a template
- Importing items from other CRMs or local files is easy as it is, but it will be great if it can be more straightforward
- Regarding importing, it will be great if you can import your deals more easily which already has the contact details of the client
We use Hubspot to manage new incoming leads, make income projections, and manage ongoing contacts. Managing hundreds and thousands of contacts is next to impossible without a CRM and Hubspot makes the job very easy with all the automation and reporting available. It's perfect for organizing and transmitting all sales materials and transaction documents as well.
- Templates & Sequences
- Tasks & Client follow-up
- Reporting
- Sales document organization
- Reporting on which templates are most successful, company-wide, rather than just sequences
- More control over in-email formatting, addition of web fonts
- Area where multiple employees can collaborate on CRM projects
July 28, 2023
Highly Recommend
I use HubSpot CRM daily for the entire sales process from lead generation to closing a deal and everything in between. The automation is fantastic! The integration with Gmail, LinkedIn, ZoomInfo, etc. is great!
- Sequences
- 3rd party app integrations
- Automation
- When cloning contacts would be good to enter the contact name instead of having to go back and edit.
- Using the business card scanner doesn't pull all necessary information, you have to go back in and edit to add the info.
July 28, 2023
Would definitely recommend!
Hubspot is used to track sales with clients and where they are at in the sales process. We also rely heavily on it for cold calling efforts.
- Being able to see which stage a potential client is in
- Having ability to see employees completed tasks/calls by day, week, etc.
- Having ability to see track record with potential clients from the beginning, all in one place
- I think the call pop ups on tasks would be better to pop up in bottom corner vs top left of screen.
July 28, 2023
Good for Tracking Deals
We use it to keep track of deals pertaining to preconstruction units in residential buildings, and to monitor ongoing communication with clients and leads.
- Categorize Deals in Deals Pipelines
- Track Emails and Email Opens
- Sort Documents
- Be able to easily pull date from contracts
- It could be more user-friendly - it is a learning curve to understand the CRM
- Greater real estate specific templates for Deals Pipelines
July 27, 2023
Room for improvement but does the job
We use HubSpot CRM as our central repository for all Sales leads, contacts and deals. We even leverage HubSpot to make dials, send out emails, and create tasks. Till now, I've had an extremely smooth experience and has helped me with increasing daily productivity because all of my Sales contacts, tasks and reports are in one place!
- Calling
- Emailing
- Sequence Building
- Prospect list creation
- Better integration with LI Sales Nav
- Tagging prospects when adding to the CRM
July 27, 2023
First time HubSpot user
I have enjoyed using the templates and sequences in order to make outreach much more scalable across acounts.
- Sequences
- Templates
- Merging accounts
- Reducing duplicate contacts
- Integration
July 27, 2023
HubSpot: Empowering Sales Success!
We use the HubSpot CRM to have a better organization of our sales. We deal with a lot of clients per day, so we use it for contact storage, constant emailing and also we have sequences in which we enroll our contacts to maintain them informed about any other service we may provide.
- sequences
- deals creations
- automations
- contact storage
- more marketing options for the sales hub
July 27, 2023
SDR review
Utilize hubspot to keep track of my entire client journey from lead to sale. Tracks each pathway of communication through 3rd party integrations.
- Love the fact that I am able to see an organized client profile with every interaction across each department whether through intercom, marketing, whatsapp, salesmsg, gmail. Allows me to come to the table with every bit of information pertinent to the client.
- The visual ease of each client parameter we have created. Allows the ability to see clear and concise numbers in relation to sales, lost sales, warm sales, etc.
- data tracking in regards to my sales compensation. Allows me to easily track and hit my numbers each month.
- I thoroughly enjoy the CRM platform for my SDR role.
July 27, 2023
Great product and easy to learn and use!
I use HubSpot to manage all of our leads and use it for detailed reporting. This helps me stay organized and follow up on a consistent basis with potential new customers.
- Calendar Linking
- Tracking of Leads
- Reporting
- Learning guides available to learn how to use HubSpot
- Support has been a challenge and takes a long time at points for resolution.
July 27, 2023
Easy to operate!
To keep track of leads & information and make sure we are staying on top of everything! I use it every single day, always have it open on my tabs and am constantly going in to check back and refer to things. Helps with reminders, notifications, and make sure I'm never missing anything.
- Organizing lead flow
- tracking lead journey
- keeping track of booked calls
- Simplify sorting contacts into certain criteria
July 27, 2023
HubSpot from a sales POV
We use this as our CRM system for prospecting, clients, lead gen as well as monitoring our progress as a company. I use tasks and sequences daily and log all calls and emails for prospecting through hubspot.
- Log calls
- New prospecting feature
- tasks
- Queues
- Dashboard
- Queues in prospecting
- enrolling companies on sequencers rather than contacts
- combining contact + company data in filters
July 27, 2023
HubSpot CRM from a team that wants you to succeed
We are a small B2B supplier with very loyal clients. We needed a way of managing all of our contacts as our business grew. Most CRMs are geared more toward pursuing new business and sales pipelines, but we needed something to stay in front of our loyal clients. The "flywheel" concept embraced by HubSpot fits our needs much better. We have many short cycle relationship sales, not the long hunt trying to sell a contract. HubSpot has helped us stay in contact with our clients with timely information and touches that maintain and grow trust relationships.
- It is incredibly easy to configure, teach, and use.
- The email templates and snippets save lots of time and help maintain a consistent message regardless of the user.
- Email sequences are a nice way to make sure your message gets out on time and appropriately.
- The visibility of what documents and information is being consumed and what isn't making an impact.
- The mobile app is good but could be better. Being able to see what clients and prospects are near you on a map so you can drop in on someone if time becomes available would be nice.
- When I want to write a quick follow up email from the app after an appointment I do not have access to the documents that are stored in HubSpot within the email portion of their mobile app. They have access to meeting links, documents on my phone, and templates. However, if I want to send a tracked price list or product brochure I have to wait until I get back to the office or bust out the laptop. This should be an easy fix but it hasn't been corrected yet.
I use HubSpot CRM on a daily basis by ensuring i make the most of my sales sequences and keeping on top of my outreach and prospecting. The business problems HubSpot CRM addresses are admin, ad hoc, and keeping on top of your sales funnel. Using this CRM aids me in ensuring my outreach is always timed perfectly and makes sure my emails and calls are seen and heard. The scope of my case is ensuring I prospect successfully and meat sales targets.
- Prospecting
- Sales Sequences
- Admin
- Outreach
- It would be helpful if i were able to click back on certain records or tasks I have completed
- The speciality or profession of a certain HubSpot contact within my sales sequence