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Pendo.io

Pendo.io

Overview

What is Pendo.io?

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

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Recent Reviews

TrustRadius Insights

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating …
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TrustRadius Insights
TrustRadius Insights

How I Pendo

9 out of 10
November 30, 2022
Pendo helps my team make data informed decisions about how to drive our product roadmap. It also helps us monitor how users are getting …
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Pendo

9 out of 10
July 19, 2022
Incentivized
We have upwards of nine enterprises' SaaS products. We use Pendo to track and understand user engagement and activity. We also use the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free

Free

Cloud

Team

Contact sales team

Cloud

Pro

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Cloud

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Pendo Onboarding demo

YouTube
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Product Details

What is Pendo.io?

Pendo is a product experience platform that helps software product teams deliver products users love. With Pendo, product teams can answer questions like which features are customers using? Which features are they ignoring? Which ones are driving delight and which are causing pain and confusion? From these same insights, users can set up in-app messages, guides and walkthroughs without any coding to help users get the most value from products. By identifying the specific features and workflows that cause users pleasure and pain, the Pendo platform can be used to guide users through the rough spots and drive them to adopt the features that create raving fans.

Pendo.io Features

  • Supported: Insights
  • Supported: Guidance
  • Supported: Sentiment

Pendo.io Competitors

Pendo.io Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Pendo.io is a product engagement platform with features for in-app analytics, surveys and feedback, and guidance.

WalkMe, Mixpanel, and Heap are common alternatives for Pendo.io.

Reviewers rate Usability highest, with a score of 10.

The most common users of Pendo.io are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(186)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Easy to use interface: Users have consistently praised Pendo.io for its easy-to-use and intuitive interface, with many reviewers stating that it allows them to navigate the platform efficiently and complete tasks quickly.

Great customer support: Numerous users have commended Pendo.io's customer support team, describing them as phenomenal, responsive, helpful, and understanding. The positive experiences shared by these users highlight the high quality of support provided by the team.

Valuable analytics capabilities: Many reviewers appreciate the analytics features offered by Pendo.io, noting their simplicity and ease of understanding compared to other tools like Google Analytics. These capabilities allow users to track usage by account and individual user, helping them gain valuable insights into customer behavior.

Confusing User Interface: Many users have expressed frustration with the software's confusing user interface, finding it challenging to navigate and perform tasks efficiently. The lack of intuitive design elements has resulted in a steep learning curve for new users.

Difficulty in Dashboard Management: There is a notable number of complaints regarding the difficulty of arranging dashboards and managing segments within the software. Users have mentioned that the process can be cumbersome and time-consuming, impacting their ability to organize and analyze data effectively.

Lack of Customization Options: Users feel restricted by the limited customization options available in the software. They desire more control over the interface, including the ability to personalize layouts, colors, and other visual elements according to their preferences. The absence of robust customization features has hindered users' ability to tailor the software to meet their specific needs and branding requirements.

Attribute Ratings

Reviews

(51-75 of 91)
Companies can't remove reviews or game the system. Here's why
December 28, 2018

Pendo Review

Wesley Ange | TrustRadius Reviewer
Wesley Ange
VP of Customer Success
FoodLogiQ (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is great when you are trying to track your customers and site use at a detailed level. The information reported is great and can then be used to target messages or specifics experiences to a group of visitors. For instance, we often embed videos for those users.
December 22, 2018

Ask me about Pendo Guides for Customer Education

Joel Baldwin | TrustRadius Reviewer
Joel Baldwin
Senior Course Developer
Henry Schein One (Computer Software, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I use Pendo to raise customer's awareness of new software features, and to invite them to make use of online training resources. The core strength of Pendo is its ability to segment, meaning you can target who sees your message. There are many prebuilt attributes, and your coders can add custom attributes based on your software to help create segment definitions. This has been a critical capability for allowing us to make sure our pop-up messages are only seen by the users to whom they are pertinent and not by anyone else. We all know that when a user is in the software they are there to work, and many see or treat a pop-up as an irritant, an ad, or something that is just in the way, so we try to keep the guides as meaningful as possible.
December 20, 2018

Pendo helps me do my job in ways I didn't know were possible

Tamara Bugarski | TrustRadius Reviewer
Tamara Bugarski
Product Management Associate
Blueprint Software Systems (Computer Software, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo is well suited for scenarios where a company wishes to look at how a customer is using their website to better understand the likes and dislikes of the UI.
Also, it is well suited for easing the on-boarding experience for customers with the aid of help guides that can be created and managed through Pendo.
December 19, 2018

Stellar communication tool from a stellar team

Jonathan Slavuter | TrustRadius Reviewer
Jonathan Slavuter
UX / Product Designer
Conductor, Inc. (Internet, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
On the messaging front, we're constantly finding new use cases to use Pendo. As previously mentioned, guides:
  • are quick to set up and deploy
  • don't necessarily require dev resources
  • are super customizable and can be targeted effectively
On the analytics front, I'd say that high-level reporting is great, but very granular reporting isn't as easy.
November 02, 2018

Pendo has been a game changer for us!

Julie Lintner | TrustRadius Reviewer
Julie Lintner
Director of Client Success
DataServ | Automation Solutions for AP, AR & HR (Information Technology and Services, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We use it to track feature usage of our Clients. It does this very well. We also use it to provide in-app messaging to our clients. This has been a major benefit to our company as it was very hard to do this previously. Pendo provides a variety of different types of messages and click-through messages that enable us to better educate our clients.
October 22, 2018

Pendo increased our engagement with our customers

Lauren Coppola | TrustRadius Reviewer
Lauren Coppola
Product Manager II
Elsevier (Information Technology and Services, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo is fantastic for getting usage data on pages and features. It also works well for engaging with customers while they are in the product. It's not really appropriate for learning-activity specific data (i.e. how learners engage in a lesson/course).
October 16, 2018

Pendo Delivers!

Gareth Bradley | TrustRadius Reviewer
Gareth Bradley
Vice President of Product Management
Spigit (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Tracking accounts, features and pages is really what we bought Pendo for and it's been a massive help.

We use this inside of product and client success in order to track the health of each account and to be more tactically aware of clients who may be struggling with adoption.

We have been less proactive with the embedded learning and NPS but that's something we will look to bring to the fore moving forwards.
September 18, 2018

Pendo provides what others do not

Verified User
Program Manager in Customer Service
Marketing and Advertising Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is a great tool to provide insight into product usage where you wouldn't be able to track this otherwise. Competitors may be able to track page hits but Pendo.io shows you who is visiting the page/feature/etc. This is great for targeted messaging, account reviews, and churn prediction. I can't think of a technology company that wouldn't benefit from the deep insight provided by Pendo.io.
September 06, 2018

Leveraging Pendo to build a better product

Amin Bashi | TrustRadius Reviewer
Amin Bashi
Product Lead
CrowdRiff (Marketing and Advertising, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend

While clicks are easy to measure, they can often be the most deceptive metrics. Just because a user clicks on a button, for instance, it doesn’t make it relevant. We use a number of other metrics set up in Pendo that closely couples to user interactions to define success. For example, this includes user engagement metrics on some of our critical pages following a search, and time it takes for a user to find relevant results. In terms of shortcomings, Pendo hasn't made any major advancements in predictive analytics yet.


August 10, 2018

Communicating directly with our customers has never been easier or faster!

Lila Krutel Meyer | TrustRadius Reviewer
Lila Krutel Meyer
Director Product Education and Community
Gainsight (Computer Software, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
I know a lot of other Pendo customers who use them primarily for usage tracking, and for delivering in-app NPS surveys. We aren't really using them for these purposes, but the tooltip, announcement, and documentation integration options work well for us.
July 27, 2018

Quick learning curve, up and running with targeted campaigns in no time!

Russ Blackburn | TrustRadius Reviewer
Russ Blackburn
Senior Interaction Designer, Red Hat UXD
Red Hat (Computer Software, 5001-10,000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The ease of use alone makes using Pendo a breeze to set up and pull metrics. I've used Adobe Analytics in the past and it was such a pain to gather insights into my campaigns. Pendo allows for Guides to be set up quickly, meaning I do not have to bother my developers for the backend work.
June 08, 2018

Pendo.io accelerates user engagement and product management satisfaction

Claire Stubblefield | TrustRadius Reviewer
Claire Stubblefield
Senior Product Manager
ConstructConnect™ (Information Services, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Very well suited as a complete application to understand adoption, satisfaction, and usage patterns, but not a replacement for a CRM tool or active feedback. This is a passive feedback solution with really cool in-app notification/guides enablement.
May 29, 2018

Fantastic tool

Joanie Lutz | TrustRadius Reviewer
Joanie Lutz
UX Designer
Plutora (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
If you have no idea how your tool is being used, Pendo will be extremely valuable by giving you those metrics. If you have a complex app that requires a lot of guidance, Pendo will help your users be successful by offering in-app help and walkthroughs. It is less appropriate if you need to know details about the depth of usage, such as the number of items in your app a user has added, shared, deleted, etc.
May 21, 2018

Dynamic product that is slowly becoming an integral part of the business

Ashley Saliba | TrustRadius Reviewer
Ashley Saliba
Product Manager
TINYpulse (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is great for non-technical product people who want to explore user behavior in detail without having to drag in a data analyst or developer to pull activity data from the database. It's also great for collecting feedback, as you can post polls on whatever page works best for you and even target specific users.

I don't think Pendo.io is great for posting product announcements (Guides). It's not all that intuitive to upload the guide and I find the view and click analytics difficult to understand when I feel like it should be a very simple concept. We previously used another vendor to do this and it was much, much easier and we got better analytics. We switched to Pendo.io because the product encompasses many different functions, but I do feel like the Guides (in app announcements) are a weakness.
May 09, 2018

Pendo has done wonders for our business!

Kelly M. Lafferty | TrustRadius Reviewer
Kelly M. Lafferty
Product Marketing Manager
WorkWave (Computer Software, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pendo has transformed the way we communicate with our customers! Before, we'd rely on email or social media to get the message out there. The results we've seen with Pendo in regards to our marketing efforts have blown the traditional marketing avenues out of the water.
May 03, 2018

A tool that takes client pulse from anecdote to data derived!

Dylan Boan | TrustRadius Reviewer
Dylan Boan
Senior Customer Success Manager
inMotionNow (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Pendo.io is tailor-made for the modern day SaaS company. Whether a small start-up or a large corporation, Pendo.io takes product design and testing from anecdote to data-driven science. On the Customer Success side of the house, it provides the data needed to adequately gauge the health of accounts, determine training needs, highlight successes, and develop strategic plans for engagement. If your product is going to stay competitive, you can't afford to miss out on a solution like Pendo.io!
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