Sendoso

Sendoso

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
Sendoso

Overview

Recent Reviews

Transforming Direct Mail

8 out of 10
January 06, 2022
We use Sendoso for customer advocacy and are able to create different touchpoints in our customer journey. In doing so, we're hoping to …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews (2)

Record

Pricing

View all pricing
N/A
Unavailable

What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

8 people want pricing too

Alternatives Pricing

What is Notifii Track?

Notifii Track is a cloud-based, app-based package management software designed to save the user time by decreasing the time spent logging packages down to seconds. Users take a picture of each package that comes in and a notification is instantly sent to the recipient. Users can customize messages,…

What is Stamps.com?

Stamps.com, now from Auctane (the company rebranded December 2021) provides the functions of the Post Office right on a desktop. From postage stamps to shipping labels, from First Class Package Service to Priority Mail, Stamps.com enables users to print and manage postage.

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Sendoso?

Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.

Sendoso Features

  • Supported: Address Confirmation
  • Supported: Amazon Integration
  • Supported: Analytics
  • Supported: Cameo Videos
  • Supported: Send Tracker

Sendoso Screenshots

Sendoso Platform: Inspire action and drive revenue in every phase of the customer journey by sending personalized gifts, eGift cards, food and wine, and other Physical Impressions™ at scale.Cameo Videos: Make connections with key buyers that you didn’t think were possible. Send personalized Cameos recorded by popular celebrities.Address Confirmation: Feel confident packages will land in the hands of your recipients because you can request that they confirm or change the address of wherever they’re currently working.Send Tracker: Get a high-level, visual summary of where your eGifts or packages are in the process of sending and delivery with Send Tracker to time your outreach and follow-up at exactly the right moment.Analytics Dashboard: Know exactly how Sendoso is impacting open and closed-won opportunities. Filter by top 5 to see your best performing campaigns or recent 5 to see results for your latest campaigns. Plus, drill into individual campaign ROI to see how your costs stack up against closed-won opportunities.Sendoso Integrations: Create, click, and connect from wherever you already work. Sales, SDR, and CX teams can execute one-to-one sends from Salesforce and Outreach, while Marketing teams can automate sends to larger audiences from Marketo.

Sendoso Videos

We’re living in a new reality. The sales, marketing, and CX playbook that you were using isn’t effective anymore. It’s time to reinvent how you’re driving revenue. Sendoso is the most effective way to make authentic connections with prospects and customers—no matter where they’re working.
Getting messages across to your target audience has changed a lot over the years. At Sendoso, we combined the best of direct mail and gifting, email marketing, and marketing automation, to create the world's leading Sending Platform™. Why? To give revenue-driving teams, like y...
 Show More

Watch As Cameo’s first B2B integration, Sendoso customers can now connect with prospects or customers by sending custom-recorded unique celebrity videos personalized to the recipient. Marketing, sales, and CX teams can use these videos to stand out, build meaningful relationships, and get buyers to take action. Learn more at sendoso.com/cameo.

Sendoso Downloadables

Sendoso Integrations

Sendoso Competitors

Sendoso Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesCanada, UK, APAC, North America

Comparisons

View all alternatives

Frequently Asked Questions

What is Sendoso?

Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.

What is Sendoso's best feature?

Reviewers rate Support Rating highest, with a score of 9.2.

Who uses Sendoso?

The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 150)
Companies can't remove reviews or game the system. Here's why
Score 7 out of 10
Vetted Review
Verified User
Review Source
I leverage Sendoso to support strategic/ABM programs at Confluent. This includes net new and customer appreciation sends.
  • eGift cards
  • Ability to assign "budgets" to sales and SDR users on a monthly basis
  • Ease to sync to Salesforce for tracking
  • Time to ship SLAs
  • Sales enablement resources
  • Ease to get things into inventory and ready to send
I have found value in using Sendoso for eGift cards. Whether it is sending an Uber gift card to a guest to get to/from an event or my SDRs leveraging coffee gift cards to encourage meeting attendance -there have been definite benefits. My AEs aren't typically leveraging Sendoso on their own; however, they do see the benefit of sending customer appreciation gifts with help from marketing.
Cassie Sneed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sendoso makes sending so easy. As a customer marketing manager- I send many gifts- all over the world. These campaigns can be large (100+ recipients) to the one-off, surprise, and delight gifts. Sendoso and their wide variety of gift options make that very doable. Their implementation team was very helpful. We had an expedited timeline which their team went above and beyond to help us facilitate. Personally one of my favorite features is that Sendoso integrates with Influitive- our advocacy platform to make gifting as easy as a click of a button!
  • Implementation
  • Integrations
  • Gifting catalog
  • The ability to view the entire catalog at once. It can be a lengthy process to look at all the items/options (without a visual)
Literally, anyone using Influitive should use Sendoso- it makes gift card gifting (especially) a breeze.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso for our marketing and sales teams, typically using their e-gifting as an incentive for a prospect to book a meeting with us.
  • Variety of gifts
  • Customer service
  • Slack community
  • Ease of use around adding and managing funds
  • Ability to edit parts of a program without having to click through the whole thing
Well-suited for giving salespeople autonomy over sending gifts to prospects, and a good tool to have in our toolbelt to increase the number of meetings we are booking in a low-lift way. Sendoso is becoming a well-used tactic for our marketing campaigns.
Julia Brocato | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso predominantly for its eGifting capabilities. I can send eGifts in the various currencies I need across a slew of vendors. In addition, I leverage their network of Direct vendors that allows me to send perishable baked goods, gourmet food, and plants to our prospects for demand generation and customers for appreciation. We also integrate Sendoso with Marketo to automate some aspects of our gifting campaigns. It helps us increase meeting show rates, event registrations, and overall satisfaction with our company.
  • eGifting, and providing the recipient a choice of gifts.
  • Integrating with Marketo.
  • A diverse network of partner vendors.
  • Inventory Counts
  • CSM reassignment
  • SLA adherance
We find more value with Sendoso using it in a more automated approach on the marketing side of the house. It can be very successful with sales team members and more ABM-style personalized gifting, but we have trouble encouraging them to continually use it. For this reason, we tend to automate gifting more around, webinar registrations, meeting reminders, and the like. We do this through the Marketo eGift URL integration as well as their Marketo Webhook.
  • Online Training
  • In-Person Training
The support team is very resposnive, so I give them an 8. I deduct a couple of points because usually they cannot help with warehouse problems. They are helpful with most of the time. I like that I can chat with them directly or email support.
No
Brock Nemecek | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso at RingCentral. If a prospect shows up for a meeting or we need to guarantee that a prospect shows up for a meeting, we send them over a Sendoso for their time. It's a great tool to use and has shown a lot of success these past years.
  • easy to use
  • easy to send
  • helps generate business
  • my google chrome plugin doesnt always work
  • sometimes the email alerts dont send
  • having more selections to choose from
Great for generating business and bringing prospects to the meeting. The trouble I'm having with the google chrome plug-in is that when I try to send the gift card to the prospect, there isn't a send button to press. So it's difficult to use that feature when sending a Sendoso.
Zachary Lonergan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sendoso improves Sales Efficiency right from the start. The browser site is extremely easy to use, and allows for quick access to any campaign I need to send the card from. I have had zero issues with the functionality at all in the 2 years I have used it. 5/5 Stars.
  • Speed
  • Ease of Use
  • The variety of gift options
  • I have run into issues with the funding, but our situation was unique.
  • Logging in frequently can be frustrating
  • it could be slightly easier to use the Salesforce integration
On multiple occasions, I have had to send a new card to a prospect and Sendoso really never fails to work. I'm impressed by the variety of Gifts. At a company with multiple campaigns/gift amounts, it helps me do my job well by being organized and convenient to use.
Directive just expanded to Canada, and with the CAD/other currencies, our new sales team is fully enabled.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Sendoso allows us to automate gift sending - both physical and e-gifts.
  • Gift sending automation
  • E-gifts
  • Physical gift warehouse/packaging
  • Integration with CRM
  • Tutorials
  • More detailed FAQ
  • Continue adding to tutorials
  • Public pricing model on website
Sendoso is great for gift sending automation. It is a pretty expensive tool -- not feasible for smaller companies to work with. It's been pretty easy to use now that we're set up, but the onboarding was a little complicated, and the sales process was frustrating, as we had a few meetings before we got specific pricing.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso as our central source for all things direct mail. It's a pipeline generation and acceleration tool for us to help BDRs and AE's get a response when traditional outreach hasn't resulted in any response and also a great way to show appreciation to our customers and prospects for their time.
  • User interface.
  • Breadth of available gift options.
  • Good customer service.
  • Vendor accountability.
Sendoso is great at getting people to respond to your emails when you've exhausted traditional gives in outreach. It's a great way to break through the clutter. The integrations are great and we've automated a lot of the process for sales to be able to use Sendoso and it's worked a lot better than trying to have sales learn the tool themselves.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our Sales, Marketing, and Client Success teams use it to send requirements tied to ABM campaigns, lifecycle marketing campaigns, and client advocacy initiatives.
  • Pretty seamless integration: Salesforce and Marketo
  • Campaign triggered sends
  • End to end lifecycle reporting capabilities
  • The ability to link/set-up a send directly from the catalogue would be helpful
  • Support more seats for Plus or Pro members
  • Best practices sharing... help enable your customers to be more successful
Sendoso is great for ABM campaigns, client advocacy campaigns.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso as both our gifting vendor and swag warehouse for several departments within our organization: Sales, Marketing, HR, and Account Management. The Sensdoso platform allows us to connect with our prospects, customers, and internal staff on a more frequent and meaningful basis.
  • Wide variety of options for direct and e-gifting
  • Super Sender slack channel is amazing
  • Ease of touch creation
  • Order processing time
  • Warehouse issues (always something going on to cause delays)
  • Search functionality in send tracker
  • Easier way to make bundles (not build you own box)
  • Pick and pack fees are outrageous for 5+ items
  • Better EMEA e-gifting options
  • Ability to change the sender and subject lines for address confirmation emails
  • Faster inventory time
Sendoso is the best gifting platform for the US market, but leaves a lot to be desired in the EMEA region. It is great for programs that aren't dependent on a time and place like an review incentive program for example. If there is a firm date when you need to receive materials by, I would not trust that your items make it on time from my experience.
February 01, 2022

Brings it's A Player

Allison Stanford | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Sendoso to enhance and augment our Field Marketing Campaigns and virtual events. We offered Ubereats cards for tech talk lunches and Uber cards for in-person events. We are now creating branded bundles for in-person events for post events as additional touches
  • Creativity
  • eGifts and Physical sends
  • Swag and gifting
  • Sendoso choice giftcards and when they expire
  • The catalog is hard to use and find the exact wording of the item once you try to select by setting up a new touch
Marketing, sales, enablement
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso for gift fulfillment as a way to streamline the sending and receiving of gifts to customers globally. Sendoso is primarily used by the Customer Marketing team and these gifts most often include gift card options or swag. The business problem that Sendoso is solving is automating many of the manual processes required with gift processing and fulfillment. Having the ability to verify addresses was very useful during the pandemic when many of our customers were working from home rather than in an office. With more customers working remotely going forward this will continue to be an important feature for us to use to ensure that gifts reach their intended destination without headache.
  • The address verification feature has been particularly useful during Covid-19 with more customers working from home rather than at the company address on file
  • Being able to include a personal note from our team is great to maintain a personal touch
  • Having inventory stored with Sendoso allows for quick fulfillment of branded swag
  • Continue to build out additional use cases and integrations. For example, integrations with Reference workflow would be great.
  • More international options for global businesses. There are currently some International options, but far less than what's available for the US.
Our team uses Sendoso primarily for gift fulfillment within the Customer Marketing team. Having packaged swag and mailed it to customers at previous companies, a tool like Sendoso is a necessity now for saving hours per month in processing gift cards and swag at scale for customers. Whether it's taking time to hear about your product or showing appreciation to customers for sharing their experiences with peers through advocacy, platforms like Sendoso are a differentiator in helping a business stand out above the crowd and drive customer loyalty.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I do outreach, so Sendoso is a great way to start a conversation. It also acts as a great move in a challenging situation where you want the other person to feel important and respected with their time and resources.
  • easy to send
  • looks legit in the world of spams
  • who does not like free stuff so makes a BDR's life a bit easy
  • more options
  • increasing their services area in Asia and more parts of Europe
  • NA
best suited - To start a conversation or when an account stops responding a Sendoso has helped me to get them back to talk Less appropriate - have not faced that scenario yet!
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso as a premium channel to engage with decision-makers at our ABM-worthy accounts. We target high-value prospects as well as existing customers for upsell/cross-sell.
  • Sourcing and fulfillment
  • Creative brainstorming and direction
  • Almost limitless options
  • Salesforce integration and triggering sends by campaign member status could use a bit of work
Well suited for targeting decision-makers at high-value accounts, keeping existing customers happy, branded swag for employees
January 06, 2022

Transforming Direct Mail

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Sendoso for customer advocacy and are able to create different touchpoints in our customer journey. In doing so, we're hoping to positively impact renewal rates and reduce churn. We just launched the program but are optimistic that the different Sendoso touches will move the needle. Overall, I was amazed at how easy the product was to use. The customization options are also great to establish meaningful touchpoints with customers and prospects.
  • Ease of use
  • Gift Catalogue
  • Integrations
  • navigation of options - can be overwhelming at times
  • templates for different journeys
  • enablement materials
1:1 ABM campaigns customer journey touchpoints Seasonal gifting
Score 9 out of 10
Vetted Review
Verified User
Review Source
Sendoso is a great way to engage prospective customers as well as thank customers. We have used it both in the pre-sales process and post-sales. For instance, inviting someone to a virtual coffee or lunch meeting in the age of Corona- is made easy with Sendoso. We can send them a link to redeem for coffee or food. Alternatively, we will sometimes invite clients to participate in a focus group and reward them with a Sendoso link as a thank you.
  • Ease of use.
  • Range of options to share food/gifts.
  • Easy to track redemption.
  • Tighter SalesForce.com integration.
  • Providing better best practices.
It's a good way to differentiate your outreach from others in the space. Providing a token of appreciation is a great way to show you value a prospective client's time.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used Sendoso for account-based marketing efforts. From top of funnel awareness campaigns to Thank Yous after purchase[s] to customer nurturing, Sendoso [has] made it easy to engage with new and current customers. We had trouble getting people to answer our sales calls and sending a gift gave us a great foot [in the door.]
  • Automating gifting throughout the sales process based on triggers
  • Integration with other platforms
  • Visibility and analytics
  • AI learning
  • Better analytics by user/group - graphs and charts
Sendoso [is] great for sales and customer service departments to [help them] engage with [potential] prospects. The [platform has] gotten our foot in the door on many occasions where we were struggling for brand recognition. Sendoso is best used when the target has been verified and qualified, as with any other type of direct mail or marketing campaign.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Purchased, implemented, planned, built, and executed in Sendoso. Used extensively for direct mail, outbound sales, customer success, and extended digital and marketing initiatives. A dedicated super sender who loves using this platform. The team at Sendoso goes above and beyond and that shows in every initiative we launched collaboratively. A solid solution with many ways to be used (digital cards, gifts, onboarding, etc).
  • Outbound.
  • Marketing.
  • Direct mail.
  • Mobile analytics.
  • Intuitive targeting.
  • Ease of use.
Outbound marketing, ABM, Sales initiatives and direct mail nurtures. Easy to use for junior to senior level contact touches. An intuitive platform that makes it simple to target effectively and track spending.
Greg Watkins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Across the organization, we have many teams that are leveraging the power of Sendoso today. Our field marketing team uses it to help generate new leads and to follow through with engaged prospects. Our CS team which I am a part of tends to use it for customer journeys and playbooks and when a customer reaches a new key milestone. We have also used it before to send out very cool swag for customers in different seasonal capacities.
  • Increase our sales pipeline by engaging in new and existing leads
  • Build relationships better with key contacts in our strategic accounts
  • Show gratitude to customers during their major company milestones like an IPO, or promotion
  • Ability to send more branded swag on a small item basis, as you need to order in bulk to make the cost make sense
  • The plug in is not my favorite option, I prefer to log in to Sendoso directly, as the UI is cleaner
  • Coverage on more international countries, (which I know is coming soon on their roadmap)
As mentioned previously, some of the best opportunities we have had to use it has been within our customer journeys. We have received great feedback from our customers after we have sent them custom-tailored gifts after they went fully live. Another great example is after a major customer escalation/ issue is solved, to send our key champions a nice gift as a token of our apology.
Danielle Starrett | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Before Sendoso, my team and I were manually creating shipping labels and putting direct mailers out. We had to source everything separately and hope it all delivered in time for us to send our goods. With Sendoso, we have been able to implement this without having separate funding sources, without having to create our own shipping labels, and without having to put together our direct mailers on our own. We have saved so many hours and have been able to focus more time on other business initiatives. We love using the platform and have expanded our use as well. More recently, we have been looking to use their custom swag shop to remove yet another middle man in our business.
  • All encompassing gifting
  • Custom swag
  • Option to create page for users to pick a send
I have used it for both internal and external sends. The platform is especially versatile if you look to utilize it amongst various uses. More recently, I will be looking to not only send as consolation prizes but also for lead gen purposes during the customer journey as well. Being able to integrate into our CRM is key, and this is definitely able to be accomplished through the Sendoso platform.
Liz Long | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Sendoso is currently being used by our global marketing and sales department for current customer nurturing and demand generation activity. It has allowed us to reach global executives, no matter their working conditions or location.
  • Good mix of gifts for the US market
  • Allows sales to send gifts on their own from Salesforce
  • Integrates into Amazon
  • Better training and hiring for customer experience reps. Monthly reps should come prepared with ideas, analytics, key discussion points, and actual answers to a customer's previous email question or problem.
  • The ability to automate and integrate gifting within Hubspot is amazing. However, there is no setup to notify a team if a gift is no longer available and canceled. From the perspective of a full-stack marketing team with many many campaigns all happening at the same time, we don't have to monitor every touch and gift. And sometimes a workflow is created within the Hubspot integration, only to break because a vendor is no longer available.
  • Not enough vendor options for Central and South America.
Great for US-based companies with targeted campaigns to existing customers with staff to own this channel and monitor usage. Not ideal for a smaller company [that] wants to have a global reach with more automation.
December 16, 2021

Sendoso is my favorite!

Eduardo Valladolid | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Sendoso allows us to execute on our big bespoke, ABM initiatives as well as our broader programs that support multi-touch campaigns.
  • Direct Mail.
  • Account-Based Marketing.
  • Storage
  • Inventory Control.
  • Personalization
  • NA
Sendoso has really helped me in the 4 companies where I used it to break through the noise and apply a level of personalization that shows our buyers that we are willing to go the extra mile for them in the prospecting stage, which is a great preview to how they will be treated once they become a client.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Being on the marketing team, we use Sendoso to send campaigns that aim to progress stalled opps and accelerate opps. However, we also run a lot of campaigns alongside sales and have implemented different touches and strategies to help make the sending process more objective-based instead of just one-off gift cards that do not have a clear goal or follow-up communications tied to them. Additionally, marketing helps sales run meeting accelerators and SPIFFs, again aiming to have these sends be more objective-based. Lastly, the marketing campaigns in Sendoso will also include gift boxes with printed materials and even full prints of our newest white papers.
  • The Custom Brand Shop has been a real game-changer.
  • Easy to place curation requests and quick responses.
  • The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed.
  • Adding shelf-stable food options to the Custom Brand Shop.
  • Expanding global gift item options (egifts included).
  • Increase Airtable (Sendoso Choice) gift options that are able to be branded but don't need to be sourced.
Direct mailers are a great way to break through the noise of the marketplace, regardless of your industry. Now that Sendoso has added the Custom Brand Shop, sending completely tailored and branded gift boxes is so easy and our company utilizes it a lot. The Sendoso team is very responsive and there are numerous How-To articles published that make finding help very easy. My only complaint which is necessarily directed at Sendoso is with people now working from home, it is difficult to get address confirmation when sending to a home address. However, Sendoso is continually working to optimize this and is very quick to launch new services that only continue to make the platform better.
December 07, 2021

New User Aha Moment

Score 8 out of 10
Vetted Review
Verified User
Review Source
I use Sendoso to send gifts to internal employees and external clients. The platform addresses the ability to send gifts from multiple vendors within the platform.
  • Vendor Option
  • User friendlyness
It was well suited for sending preselected gifts to multiple people.
Daniel McHugh | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Sendoso in the marketing department as well as in the sales department. It was led by marketing but the heavier users were in sales. Sendoso makes it extremely easy to send out loyalty gifts to clients and also [drop-ship higher-end] marketing campaigns.
  • Create logo's materials[.]
  • Integrate with other technology[.]
  • Track/store inventory of items being sent to clients[.]
  • Be nice if it was easier to find examples of what types of items/packages are available
  • It has sometimes taken longer than expected to get quotes[.]
If you are implementing a loyalty program then I highly recommend you look into Sendoso. It may not be the best option if you are just looking to buy a bunch of conference giveaways with your logo on them but if you intend to regularly send clients/prospects [higher-end] items then this tool is fantastic. You don't have to store inventory or keep track of who has sent what, how many are left, etc. Sendoso does all that for you.