Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
Remote Desktop Software
Best Remote Desktop Software
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Remote Desktop Software Overview
What is a Remote Desktop Software?
Remote desktop software allows users to access and operate a computer without a physical presence.
Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.
Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly efficiently. This can save companies time and money.
Remote Desktop Features & Capabilities
Screen capture and viewing
Access to sleeping/powered off computers
Initiate remote access from mobile
Monitoring and alerts
Some advanced or specialty features include:
Annotations on the end user’s screen
Access from mobile devices
Reboot and power control
Screen mirroring or sharing
Use Cases of Remote Admin Tools
The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:
Salespeople giving demonstrations
Educators for teaching and monitoring computer usage at school
General web conferencing
Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.
Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.
Remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.
Remote Desktop Products
Listings (26-47 of 47)
SecureLink is a platform for remote support in regulated industries. Enterprise software vendors use SecureLink to deliver remote support and services. Hospitals, banks, casinos and other regulated entities use SecureLink to authenticate, control and audit remote access for their vendors, busin...
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
SolarWinds® Take Control™ is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians’ work...
Splashtop Remote Support is designed so that MSPs, IT, and service providers can remotely support clients' computers and servers.
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users thr...
Oracle Secure Global Desktop is a secure remote access solution for enterprises for use within and without the corporate firewall, also for virtualization.
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.
ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.
PcAnywhere is remote administration software from established security software vendor Symantec. The application reached end of life in 2014.
Radmin Remote Administrator from Moscow-based company Famatech is a remote desktop control tool for network management, remote support, and help desk purposes.
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allow...
Ericom AccessNow is a line of remote administration products from Ericom Software in New Jersey targeting SMBs providing remote access to Windows applications and desktops via a browser. Ericom also offers the Ericom Connect products for Enterprises needing web-based administration at a greater s...
Note that there are 2 companies called SecureLink. This one if for company based in Benelux. SecureLink is a Benelux oriented security and networking integrator.
Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector.
Wyse vWorkspace was Dell's virtual desktop and remote administration offering combining technologies from their Wyse and Quest acquisitions, released in December 2014. Wyse vWorkspace reached EOL in 2017 and customers are being migrated to VMware.
Ericom Connect, Enterprise and Professional, from Ericom Software in New Jersey, is an enterprise-level, cross-platform remote administration solution for issuing support across a very large network, from any device, via a unified management console. Ericom also offers an SMB targeted solution ca...
Inuvika OVD Enterprise is a virtualized application delivery platform. It delivers Windows and Linux apps in a single user interface. Users can access their apps through OVD native clients on Windows, macOS, Linux, iOS, Android and Chromebook devices, or devices that support HTML5 browsers. The ...
Splashtop On-Demand Support (SOS) is a remote support solution that is designed for help desk, MSPs and IT professionals. According to the vendor, key benefits and features include: Speed - Splashtop offers high performance with zero lagSimple ad-hoc attended support solution with a simple sessi...
Netop’s remote access solution aims to help businesses provide better customer service, reduce support costs and meet security and compliance standards. Support end users and unattended devices with remote keyboard, video and mouse control, integrated file transfer, and a variety of remote manag...
SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device d...
Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake o...