Remote Desktop Software
Top Rated Products
(1-5 of 7)
Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop…
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
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(26-50 of 102)
Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.
Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with corresponding session audit trails. Allowing remote access is one thing, but keep…
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose,…
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Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic…
BeyondTrust Privileged Remote Access enables security professionals to control, monitor, and manage access to critical systems by privileged users and third-party vendors (e.g. authorized employees, contractors, etc). BeyondTrust's approach is designed to allow companies to quickly…
Rocket Remote Desktop (formerly ASG-Remote Desktop) is a remote administration tool. Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.
Radmin is remote control software for secure access to remote computer via Internet or LAN in multiple modes: view remote desktop, control remote PC's keyboard and mouse, file transfer, telnet, remote turn on/off, text and voice chat.
RDCMan, or Remote Desktop Connection Manager from Microsoft, creates a single location for IT administrators to organize, group and manage connections, allowing users to manage multiple desktops.
mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist…
ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll…
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
Apache Guacamole is a clientless remote desktop gateway. Once installed on a server, all that is needed to access remote desktops is a web browser. Apache Guacamole is free and open source software. It is licensed under the Apache License, Version 2.0, and is maintained by a community…
RPort remote management of IT infrastructure - free and open-sourceUsers can manage Windows, Linux, desktops and servers, and IoT devices from one central console. Securely log into remote systems behind firewalls and without fixed IP addresses. Access devices via a user interface…
XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and…
Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector. It is no longer available.
RemoteCall is a cloud based remote support solution bridging the agents and clients. Support client PCs, mobile devices and via camera using the cloud based service or in-house server solution. It is a solution for IT professionals and it can be used from PCs, mobile devices, websites…
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.
RemoteView provides a way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets users remotely access computers and mobile devices through an internet connection, regardless of time and place. The user can control…
Software as a service for accessing USB devices connected to remote computers over the Internet FlexiHub enables users to set up a USB over network connection so they can link remotely-located computers with USB peripherals attached to a local machine. Users can share USB devices…
Supremo Remote Desktop by Nanosystems S.r.l., is presented as a lightweight, multi-platform remote desktop software for Windows, macOS, and mobile on Android and iOS.
Streams workplace environments directly to a web browser, on any device and from any location. Workspaces is a solution for remote browser isolation (RBI), containerized application streaming (CAS), virtualized desktop infrastructure (VDI) and desktop as a service (DaaS) that provides…
Venn Software is a secure workspace for remote work that isolates and protects work from any personal use on the same computer. Work lives in a secure local enclave that is company controlled, where all data is encrypted and access is managed. Within the enclave – visually indicated…
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Remote Desktop Software TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Learn More About Remote Desktop Software
What is Remote Desktop Software?
Remote desktop software allows users to access and operate a computer without a physical presence.
Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.
Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly and efficiently. This can save companies time and money.
Remote Desktop Features & Capabilities
While specific features and capabilities will very from product to product, the best remote desktop software will be able to support all of the following features:
- Screen capture and viewing
- File management
- Registry management
- Instant message
- Access to sleeping/powered off computers
- Initiate remote access from mobile
- Monitoring and alerts
Some advanced or specialty features include:
- Annotations on the end user’s screen
- Cross-platform access
- Access from mobile devices
- Reboot and power control
- Screen mirroring or sharing
Use Cases of Remote Admin Tools
The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:
- Salespeople giving demonstrations
- Educators for teaching and monitoring computer usage at school
- General web conferencing
Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.
Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.
Remote Desktop Software Comparison
To compare different remote desktop software, consider these aspects of each product offering:
1. Operating System: Remote desktop software is not one-size-fits-all. One of the first steps in choosing a remote desktop tool is making sure it supports the operating system your devices use whether it’s Windows, Mac, iOS, Android, Linux, or Ubuntu.
2. Security: Look into each tool’s design and processes for keeping your organization’s data safe. Not only should each tool comply with local and international security regulations, they should also have a proven record of data integrity. Reviews are a great way to find out if a tool’s advertised security lives up to its promises.
3. User-friendliness: Some people consider this a no-brainer, but this particular attribute becomes more important in tools that will have users who are not experts in what the remote desktop software does. Remote desktop software needs to be understood by end-users the administrator is assisting. Easy setup and navigation is a must for remote desktop software.
Start a Remote Desktop software comparison
Pricing Information
While there is free remote desktop software on the market, they are not geared towards larger businesses and enterprises. Enterprise remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.
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Frequently Asked Questions
What is remote desktop software used for?
Remote desktop software lets users, typically IT professionals or administrators, access and control another user’s computer remotely. This allows companies to perform IT support and maintenance for specific devices without needing to have an IT professional physically present. These types of tools typically include features such as:
- screen viewing and capture
- ability to initiate remote access from mobile
- file management
- instant messaging
- monitoring and alerts
What’s the best remote desktop software?
According to end-user feedback on TrustRadius, the top-rated remote desktop tools for 2020 include:
There are over 40 other remote desktop software products listed on TrustRadius.com, visit our software category page to see which tool best meets your business needs.
What are the benefits of using a remote desktop tool?
The main benefit of using a remote desktop tool is that an organization can provide support to their employees, customers, or other end-users without being physically present. However, remote desktop tools can also be used to provide sales demos or training videos, provide online learning materials for students, or serve as a video conferencing solution.
What all of the use cases above have in common is that they can be performed remotely. This saves organizations the costs of needing to provide in-person support, demos, or training.
What are the best free remote desktop tools?
There are multiple free remote desktop tools available, but the three most popular free products on TrustRadius are:
Some of these products, such as TeamViewer, offer a paid solution with access to more advanced features.
How much does remote desktop software cost?
Free remote desktop software is a great option if you plan on using it for one or two devices. However, free products often don’t have the capacity to provide large organizations and enterprises with a reliable remote desktop solution.
Prices for paid remote desktop software can vary based on the type of licensing model, the number of users, and the breadth of features included. On-premise software usually has a one-time, perpetual license fee. Cloud-based software tends to have monthly subscription-based pricing that can range from $50 - $550 per month, depending on the number of users.