Remote Desktop Software

Best Remote Desktop Software include:

BeyondTrust Remote Support (Legacy), ConnectWise Control (formerly ScreenConnect), TeamViewer, and LogMeIn Rescue.

Remote Desktop Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 25 or more ratings to appear on this TrustMap.

Remote Desktop Software Overview

What is a Remote Desktop Software?

Remote desktop software allows users to access and operate a computer without a physical presence.

Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.

Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly and efficiently. This can save companies time and money.

Remote Desktop Features & Capabilities

While specific features and capabilities will very from product to product, the best remote desktop software will be able to support all of the following features:

  • Screen capture and viewing

  • File management

  • Registry management

  • Instant message

  • Access to sleeping/powered off computers

  • Initiate remote access from mobile

  • Monitoring and alerts

Some advanced or specialty features include:

  • Annotations on the end user’s screen

  • Cross-platform access

  • Access from mobile devices

  • Reboot and power control

  • Screen mirroring or sharing

Use Cases of Remote Admin Tools

The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:

  • Salespeople giving demonstrations

  • Educators for teaching and monitoring computer usage at school

  • General web conferencing

Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.

Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.

Remote Desktop Software Comparison

To compare different remote desktop software, consider these aspects of each product offering:

1. Operating System: Remote desktop software is not one-size-fits-all. One of the first steps in choosing a remote desktop tool is making sure it supports the operating system your devices use whether it’s Windows, Mac, iOS, Android, Linux, or Ubuntu.

2. Security: Look into each tool’s design and processes for keeping your organization’s data safe. Not only should each tool comply with local and international security regulations, they should also have a proven record of data integrity. Reviews are a great way to find out if a tool’s advertised security lives up to its promises.

3. User-friendliness: Some people consider this a no-brainer, but this particular attribute becomes more important in tools that will have users who are not experts in what the remote desktop software does. Remote desktop software needs to be understood by end-users the administrator is assisting. Easy setup and navigation is a must for remote desktop software.

Start a Remote Desktop software comparison

Pricing Information

While there is free remote desktop software on the market, they are not geared towards larger businesses and enterprises. Enterprise remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.

Remote Desktop Products

(1-25 of 51) Sorted by Most Reviews

FixMe.IT
8 ratings
5 reviews
FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve te…
Splashtop Remote Support
14 ratings
4 reviews
Splashtop Remote Support is designed so that MSPs, IT, and service providers can remotely support clients' computers and servers.
ASG-Remote Desktop
13 ratings
3 reviews
ASG-Remote Desktop is a remote administration tool from the Allen Systems Group (ASG). Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.
SecureLink
3 ratings
2 reviews
SecureLink is a platform for remote support in regulated industries. Enterprise software vendors use SecureLink to deliver remote support and services. Hospitals, banks, casinos and other regulated entities use SecureLink to authenticate, control and audit remote access for their vendors, business…
Goverlan Reach
5 ratings
2 reviews
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
Impero Remote Manager
1 ratings
1 reviews
Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector.
DeskRoll Remote Desktop
2 ratings
1 reviews
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users throug…
NetSupport Manager
1 ratings
1 reviews
NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.
ISL Light
1 ratings
1 reviews
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allows t…
NoMachine Enterprise Desktop
1 ratings
1 reviews
NoMachine, headquartered in Luxembourg, offers the NoMachine Enterprise Desktop software solution for fast, easy and secure access to remote desktops. Business users can use Enterprise Desktop to remotely access their work computers while traveling or working from offsite locations.
Oracle Secure Global Desktop
3 ratings
1 reviews
Oracle Secure Global Desktop is a secure remote access solution for enterprises for use within and without the corporate firewall, also for virtualization.
Microsoft Remote Desktop Connection Manager (RDCMan)
5 ratings
1 reviews
RDCMan, or Remote Desktop Connection Manager from Microsoft, creates a single location for IT administrators to organize, group and manage connections, allowing users to manage multiple desktops.
Symantec pcAnywhere (Discontinued)
13 ratings
1 reviews
PcAnywhere is remote administration software from established security software vendor Symantec. The application reached end of life in 2014.
Radmin Remote Administrator
7 ratings
1 reviews
Radmin Remote Administrator from Moscow-based company Famatech is a remote desktop control tool for network management, remote support, and help desk purposes.
ShowMyPC
5 ratings
1 reviews
ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.
Ericom AccessNow
Ericom AccessNow is a line of remote administration products from Ericom Software in New Jersey targeting SMBs providing remote access to Windows applications and desktops via a browser. Ericom also offers the Ericom Connect products for Enterprises needing web-based administration at a greater scal…
SecureLink (Belgium)
Note that there are 2 companies called SecureLink. This one if for company based in Benelux. SecureLink is a Benelux oriented security and networking integrator.
Inuvika OVD Enterprise
Inuvika OVD Enterprise is a virtualized application delivery platform. It delivers Windows and Linux apps and shared desktops to any device. Users can access their apps through OVD native clients on Windows, macOS, Linux, iOS, Android, Chromebook, and Raspberry Pi-based devices, and HTML5 browsers. …
SupportSoft
SupportSoft is an end point automation solution that empowers managed service providers (MSPs) and internal IT teams to work more efficiently and productively while improving the support experience for end users. Through an integrated package of Self-Healing, Self-Service and Assisted Service applic…
Netop Remote Control
Netop’s remote access solution aims to help businesses provide better customer service, reduce support costs and meet security and compliance standards. Support end users and unattended devices with remote keyboard, video and mouse control, integrated file transfer, and a variety of remote manageme…
ManageEngine Remote Access Plus
Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on L…
mRemoteNG
mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.
RHub TurboMeeting
RHUB (for Real-Time Collaboration HUB) provides web conferencing and remote support appliances that enable companies to engage everyone through desktop sharing, audio and video conferencing, and remote desktop control. Boasting over 2 million end-users, RHUB products require no monthly recurring fee…
TeamViewer Tensor
TeamViewer Tensor is an enterprise-focused remote support, remote access, and remote device control SaaS platform that supports live desktop, iOS, and Android device screen access and control from desktops and other mobile devices.
Wyse vWorkspace (Discontinued)
Wyse vWorkspace was Dell's virtual desktop and remote administration offering combining technologies from their Wyse and Quest acquisitions, released in December 2014. Wyse vWorkspace reached EOL in 2017 and customers are being migrated to VMware.

Frequently Asked Questions

What is remote desktop software used for?

Remote desktop software lets users, typically IT professionals or administrators, access and control another user’s computer remotely. This allows companies to perform IT support and maintenance for specific devices without needing to have an IT professional physically present. These types of tools typically include features such as:

  • screen viewing and capture
  • ability to initiate remote access from mobile
  • file management
  • instant messaging
  • monitoring and alerts

What are the benefits of using a remote desktop tool?

The main benefit of using a remote desktop tool is that an organization can provide support to their employees, customers, or other end-users without being physically present. However, remote desktop tools can also be used to provide sales demos or training videos, provide online learning materials for students, or serve as a video conferencing solution.

What all of the use cases above have in common is that they can be performed remotely. This saves organizations the costs of needing to provide in-person support, demos, or training.

How much does remote desktop software cost?

Free remote desktop software is a great option if you plan on using it for one or two devices. However, free products often don’t have the capacity to provide large organizations and enterprises with a reliable remote desktop solution.

Prices for paid remote desktop software can vary based on the type of licensing model, the number of users, and the breadth of features included. On-premise software usually has a one-time, perpetual license fee. Cloud-based software tends to have monthly subscription-based pricing that can range from $50 - $550 per month, depending on the number of users.