Best Remote Desktop Software35Remote Desktop Software allows the user, usually an IT professional performing maintenance or a presenter of instructional material, to access and operate a computer remotely.FixMe.IT1 Remote Support2 Dameware Remote Everywhere3 Desktop4 Reach6 Remote Manager7 Remote Desktop8 Manager9 Light10 Remote Desktop Connection Manager (RDCMan)11 Secure Global Desktop12 pcAnywhere (Discontinued)13 Remote Administrator14 AccessNow16 (Belgium)17 vWorkspace (Discontinued)18 OVD Enterprise19 Remote Control21 Remote Access Plus22 Enterprise Desktop23 TurboMeeting25

Remote Desktop Software

Best Remote Desktop Software

TrustMaps are two-dimensional charts that compare products based on satisfaction ratings and research frequency by prospective buyers. Products must have 25 or more ratings to appear on this TrustMap.

Remote Desktop Software Overview

What is a Remote Desktop Software?

Remote desktop software allows users to access and operate a computer without a physical presence.

Users are typically IT professionals performing maintenance, or support personnel providing training and assistance to end-users. The software gives the same level of access as being physically present to manipulate the computer’s keyboard and mouse.

Remote administration tools allow IT professionals to be deployed remotely. Users can perform IT tasks without leaving their physical desk. End-users can receive help and updates to their machines more quickly efficiently. This can save companies time and money.

Remote Desktop Features & Capabilities

  • Screen capture and viewing

  • File management

  • Registry management

  • Instant message

  • Access to sleeping/powered off computers

  • Initiate remote access from mobile

  • Monitoring and alerts

Some advanced or specialty features include:

  • Annotations on the end user’s screen

  • Cross-platform access

  • Access from mobile devices

  • Reboot and power control

  • Screen mirroring or sharing

Use Cases of Remote Admin Tools

The most common use case for remote admin tools is for IT staff to provide maintenance and support services, both within and across a firewall. Other common use cases include:

  • Salespeople giving demonstrations

  • Educators for teaching and monitoring computer usage at school

  • General web conferencing

Vendors often offer different editions for these varied use cases. They also offer multiple versions or editions of their core product for enterprises of different sizes.

Pre-built integrations with 3rd-party software applications are also an important consideration. For example, integrations with help desk ticketing systems and IT service management systems allow remote support sessions to be opened directly from a trouble ticket. Once the session ends, session information is automatically sent back to the ticket. Integration with password management systems and other security tools can also be helpful.

Pricing Information

Remote desktop software can be priced as a perpetual license for on-premise products. It can also be set up as a subscription model. The subscription model is priced by user and number of unattended machines. Prices run between $55 and $500 per month depending on the number of users.

Remote Desktop Products

Listings (26-50 of 51)

7 Ratings

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve te…

SolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device deta…

ASG-Remote Desktop is a remote administration tool from the Allen Systems Group (ASG). Formerly known as visionapp (acquired by ASG in 2011), the ASG-Remote Desktop is a cross-platform toolset for support and remote access.

3 Ratings

SecureLink is a platform for remote support in regulated industries. Enterprise software vendors use SecureLink to deliver remote support and services. Hospitals, banks, casinos and other regulated entities use SecureLink to authenticate, control and audit remote access for their vendors, business…

Impero Remote Manager, from the education management software company Impero Software in the UK, is a remote access and administration tool for troubleshooting and assistance. Impero services primarily the education sector.

DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users throug…

NetSupport Manager is the flagship remote administration software from Netsupport, a global education technology company headquartered in the UK, which allows IT professional to provide remote assistance.

1 Ratings

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. According to the vendor, ISL Light is easy to use and allows t…

5 Ratings

ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.

We don't have enough ratings and reviews to provide an overall score.

Ericom AccessNow is a line of remote administration products from Ericom Software in New Jersey targeting SMBs providing remote access to Windows applications and desktops via a browser. Ericom also offers the Ericom Connect products for Enterprises needing web-based administration at a greater scal…

We don't have enough ratings and reviews to provide an overall score.

Note that there are 2 companies called SecureLink. This one if for company based in Benelux. SecureLink is a Benelux oriented security and networking integrator.

We don't have enough ratings and reviews to provide an overall score.

Wyse vWorkspace was Dell's virtual desktop and remote administration offering combining technologies from their Wyse and Quest acquisitions, released in December 2014. Wyse vWorkspace reached EOL in 2017 and customers are being migrated to VMware.

We don't have enough ratings and reviews to provide an overall score.

Inuvika OVD Enterprise is a virtualized application delivery platform. It delivers Windows and Linux apps and shared desktops to any device. Users can access their apps through OVD native clients on Windows, macOS, Linux, iOS, Android, Chromebook, and Raspberry Pi-based devices, and HTML5 browsers. …

We don't have enough ratings and reviews to provide an overall score.

SupportSoft is an end point automation solution that empowers managed service providers (MSPs) and internal IT teams to work more efficiently and productively while improving the support experience for end users. Through an integrated package of Self-Healing, Self-Service and Assisted Service applic…

We don't have enough ratings and reviews to provide an overall score.

Netop’s remote access solution aims to help businesses provide better customer service, reduce support costs and meet security and compliance standards. Support end users and unattended devices with remote keyboard, video and mouse control, integrated file transfer, and a variety of remote manageme…

We don't have enough ratings and reviews to provide an overall score.

Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on L…

We don't have enough ratings and reviews to provide an overall score.

NoMachine, headquartered in Luxembourg, offers the NoMachine Enterprise Desktop software solution for fast, easy and secure access to remote desktops. Business users can use Enterprise Desktop to remotely access their work computers while traveling or working from offsite locations.

We don't have enough ratings and reviews to provide an overall score.

mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.

We don't have enough ratings and reviews to provide an overall score.

RHUB (for Real-Time Collaboration HUB) provides web conferencing and remote support appliances that enable companies to engage everyone through desktop sharing, audio and video conferencing, and remote desktop control. Boasting over 2 million end-users, RHUB products require no monthly recurring fee…

TrustRadius Top Rated for 2019

2019 Top Rated Remote Desktop Software

There are plenty of options out there, but here's our shortlist of the best Remote Desktop Software. These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. To qualify, a product must have 10 or more recent reviews and a trScore of 7.5 or higher, indicating above-average satisfaction for business technology. The products with the highest trScores appear first on the list. Read more about the Top Rated criteria.