Overall Satisfaction with Webex (formerly Webex Teams)
WebEx Teams was purchased to be used as a company-wide collaboration platform. We are excited about the new features and will be rolling it out to our entire organization staring in March. Our previous rollout was slow for user adoption but with the new features and integration into our Call Manager solution we are expecting a much larger user adoption.
- WebEx Teams provides an easy to use platform for users to quickly start communicating. The search option is easy to use to find other employees and start a quick one on one chat.
- Setting up Teams and Spaces is easy and allow the end users to control access. IT does not need to be involved .
- Starting a group chat is a simple as click a couple of buttons. From there you can easily start a group call and share screens
- WebEx Teams need better integration in to Active Directory so that AD groups can be created to automate WebEx Teams and membership.
- The WebEx Control Hub that is used to manage users and setting for WebEx Teams need to be updated. The UI is a bit clunky and navigation is mediocre at best.
- WebEx Teams needs to add the ability for admins of the Control Hub to see all teams and spaces and also be moderators of all teams and spaces.
- WebEx Teams has made a positive improvement on our internal to external communication. Employees can quickly and easily send messages, files or video calls.
- Users now have an easy to use product that allows faster communication and information at your finger tips.
The Cisco WebEx Teams support group is top notch. They are very knowledgeable and quickly respond to issue or questions. They can quickly escalate your issue if needed and bring the correct groups together to solve your issues. Cisco support has always been very knowledgeable and well worth the time.
We have about four hundred users actively using WebEx and WebEx Teams. We are working with our Cisco partner, individual employees and departments to increase user adoption. With a large portion of our workforce working from home Cisco WebEx is essential to the way we do business and communicate with colleagues and customers.
- Active Directory for user creation
- Microsoft Azure for SSO authentication
- Cisco Call Manager
- Exchange calendar
Azure SSO integration was very simple. WebEx help topics walked step by step through the process. We did work with a Cisco partner to integration into Call Manager and the Exchange calendar integration.
WebEx and WebEx Teams offers many more features and functionality that the other solutions could not. With our large investment in CUCM we saw WebEx Teams and the best platform to integrate with our existing investment. Cisco has proven to be a leader in this type of technology and continues to innovate.
Cisco's technical support team is probably the best support solution hands down compared to any other company. Support issues are always handled quickly and professionally. Cisco always communicates any issues and status updates on support cases quickly and clearly. I would recommend Cisco WebEx support to anyone in need.
Do you think Webex App delivers good value for the price?
Are you happy with Webex App's feature set?
Did Webex App live up to sales and marketing promises?
Did implementation of Webex App go as expected?
Would you buy Webex App again?
Cisco has made great progress over the last year or so to bring WebEx Meetings and WebEx Teams into a single solution. With the help of a Cisco partner we were able to integrate WebEx into some of our existing applications and environment. With some quick training our users are seeing the benefits of using WebEx and communication and productivity has increased.
WebEx Teams is very well suited for any organization that is geographically spread and is looking for better communication. Some features do rely on Cisco Unified Communications Manager so please take this into consideration. User adoption is always the biggest hurdle but with proper planning the roll out could be smooth and users will wonder why they have not been using this forever.
Webex App Feature Ratings
Cisco Webex Experience
User friendliness has been key to making WebEx a success with our organization. If the product is cumbersome or difficult to use our users would find alternate solutions.
We have integrated Cisco Call Manager and Cisco Unity Connection into our WebEx solution. With this integration our users can now perform all their communication tasks in one simple to use product. This has been a great solution for our work from home users during this covid pandemic.
Using Webex (formerly Webex Teams)
400 - Our users vary from back office administration, IT, finance, shop mechanics, project management and craft users in the field. We have found that WebEx has made it much easier to communicate as a single organization and reduce the number of silos we have seen previously.
13 - Our entire IT department supports our implementation of WebEx. The majority of support issues comes directly into our IT help desk. These users are skilled in PC and hardware support.
- Our safety department is using WebEx to quickly communicate safety related issues or concerns.
- We are researching ways that WebEx can be integrated into some of our in-house applications to better communicate or share data.
- In-house application integration for better, quicker communication and data sharing.
- Safety Training sessions.
- Emergency Notifications.
Evaluating Webex (formerly Webex Teams) and Competitors
- Product Features
- Product Usability
- Product Reputation
Many of our employees are in the construction trade. Having a product they can easily navigate and use was key in our decision process. They are now able to easily communicate with other employees in the field or in the office.
Webex (formerly Webex Teams) Implementation
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
- Implemented in-house
- Third-party professional services
Webex (formerly Webex Teams) Training
We gave our this type of training to get better user adoption and to make sure our users understood how to effectively use this product.
Configuring Webex (formerly Webex Teams)
Cisco provides many option within WebEx's configuration to provide the best possible integration with your company. There are may settings you may never need to change but I like that they are available if I ever need them.
I would suggest working with a Cisco partner. This should help give you the best user rollout and experience possible for your organization.
Webex (formerly Webex Teams) Support
Problems get solved
Kept well informed
Support cares about my success
Difficult to get immediate help
Premium support was part of our license purchase of WebEx. We have used this support a few times and have always had a great experience with Cisco's support team. They are very profession and extremely knowledgeable.
In the early stages or our WebEx rollout to our users we had an admin mistakenly delete an AD security group that was being used for user synchronization with AD. All the user accounts were deleted from WebEx and user data was deleted. Cisco support was able to explain the process and provide ways to prevent such an issue in the future. They were very understanding and exhausted all options to resolve the issue.
Using Webex (formerly Webex Teams)
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
Webex (formerly Webex Teams) Reliability
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality.
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great.
Integrating Webex (formerly Webex Teams)
Cisco has been working on integrations with many different software vendors and has made the integrations we use easy for our end users to use and get the most out of.
We have integrated into all the applications and systems what we have needed to. I cannot think of anything that we would currently like to integrate with that we already haven't.
- File import/export
- Single Signon
- AppExchange or similar marketplace
Nothing I can think of.
Relationship with Cisco
We have a dedicated account team at Cisco and they have always provided great information and understanding or our organization and needs.
Our communication with our Cisco account team has not changed after the sale. We continue to stay in contact and keep up on new product enhancements.
Cisco made it easy to negotiate. They have multiple licensing options for any business and were willing to work with us.
Upgrading Webex (formerly Webex Teams)
Yes - The upgrade was very smooth and users did not see any service interruption.
- Single platform for Meetings, IM, sharing and calling.
- Additional features that make WebEx more user friendly for end users.