What users are saying about
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Top Rated
321 Ratings
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128 Ratings

Ascentis

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Top Rated
321 Ratings
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Score 7.7 out of 100

Zenefits

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128 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Zenefits

I can't think of any business owner who wants to take something that is a headache and turn it into a bigger header with added costs. If you are looking for pain, frustration, anger, and some late fees from tax authorities, you've found the right product!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
Zenefits
6.7
Employee demographic data
Ascentis
8.0
Zenefits
6.6
Employment history
Ascentis
7.9
Zenefits
6.5
Job profiles and administration
Ascentis
7.7
Zenefits
6.4
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
Zenefits
7.0
Organizational charting
Ascentis
6.5
Zenefits
6.8
Organization and location management
Ascentis
7.6
Zenefits
7.0
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
Zenefits
6.6

Payroll Management

Ascentis
8.3
Zenefits
6.1
Pay calculation
Ascentis
8.5
Zenefits
5.7
Support for external payroll vendors
Ascentis
7.7
Zenefits
4.9
Off-cycle/On-Demand payment
Ascentis
8.3
Zenefits
7.3
Benefit plan administration
Ascentis
7.7
Zenefits
6.0
Direct deposit files
Ascentis
9.0
Zenefits
6.8
Salary revision and increment management
Ascentis
8.1
Zenefits
6.4
Reimbursement management
Ascentis
8.4
Zenefits
5.7

Leave and Attendance Management

Ascentis
8.0
Zenefits
6.7
Approval workflow
Ascentis
8.4
Zenefits
7.2
Balance details
Ascentis
7.9
Zenefits
7.2
Annual carry-forward and encashment
Ascentis
7.7
Zenefits
5.5

Employee Self Service

Ascentis
8.2
Zenefits
7.8
View and generate pay and benefit information
Ascentis
8.2
Zenefits
8.3
Update personal information
Ascentis
8.6
Zenefits
8.4
View company policy documentation
Ascentis
7.7
Zenefits
7.8
Employee recognition
Ascentis
7.7
Zenefits
6.5
View job history
Ascentis
8.6
Zenefits
7.8

Asset Management

Ascentis
6.1
Zenefits
6.3
Tracking of all physical assets
Ascentis
6.1
Zenefits
6.3

HR Reporting

Ascentis
6.6
Zenefits
6.8
Report builder
Ascentis
6.2
Zenefits
6.7
Pre-built reports
Ascentis
7.0
Zenefits
7.2
Ability to combine HR data with external data
Ascentis
6.4
Zenefits
6.6

Onboarding

Ascentis
6.6
Zenefits
6.9
New hire portal
Ascentis
6.8
Zenefits
7.6
Manager tracking tools
Ascentis
6.4
Zenefits
6.1

Performance and Goals

Ascentis
7.1
Zenefits
6.4
Corporate goal setting
Ascentis
6.6
Zenefits
6.4
Individual goal setting
Ascentis
7.4
Zenefits
6.5
Line-of sight-visibility
Ascentis
7.3
Zenefits
6.1
Performance tracking
Ascentis
6.9
Zenefits
6.5

Performance Management

Ascentis
6.6
Zenefits
5.8
Performance plans
Ascentis
6.6
Zenefits
5.7
Performance improvement plans
Ascentis
6.7
Zenefits
5.6
Review status tracking
Ascentis
7.1
Zenefits
5.8
Review reminders
Ascentis
6.9
Zenefits
6.1
Multiple review frequency
Ascentis
5.7
Zenefits
5.6

Succession Planning

Ascentis
6.3
Zenefits
7.0
Create succession plans/pools
Ascentis
6.3
Zenefits
6.9
Candidate ranking
Ascentis
6.5
Zenefits
6.9
Candidate search
Ascentis
6.1
Zenefits
6.8
Candidate development
Ascentis
6.4
Zenefits
7.4

Recruiting / ATS

Ascentis
6.6
Zenefits
6.6
Job Requisition Management
Ascentis
7.0
Zenefits
7.4
Company Website Posting
Ascentis
7.0
Zenefits
6.5
Publish to Social Media
Ascentis
6.9
Zenefits
5.8
Job Search Site Posting
Ascentis
6.6
Zenefits
5.8
Duplicate Candidate Prevention
Ascentis
6.7
Zenefits
6.5
Applicant Tracking
Ascentis
6.5
Zenefits
6.5
Notifications and Alerts
Ascentis
5.8
Zenefits
7.5

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Zenefits

  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
Erin Leonard | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Zenefits

  • Support is a little bit tricky - they always get back, but isn't the most intuitive support as you have to go through a list of preset options for what you are wanting to contact them about
  • No support for 9/80 schedule (every other Friday off)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Zenefits

Zenefits 9.0
Based on 5 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.9
Based on 28 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 7.3
Based on 46 answers
Zenefits support staff and employees are great at what they do. They are friendly and extremely helpful. Questions and concerns submitted are always responded to in a timely manner. The explanations are thoughtful and quickly resolve the issues. If a solution can not be ready fixed they will work diligently until it’s resolved in full
Anonymous | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits hads a range of integrations to other programs and services that we already used that made it easy to build into our day to day. Customer service has improved in the two years we've been a customer and their focus on improving employee experience won me over from other options
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Zenefits

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascentis Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8*

* per employee per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ascentis
7.5
Zenefits
6.4

Likelihood to Renew

Ascentis
6.3
Zenefits
9.0

Usability

Ascentis
7.5
Zenefits
8.9

Reliability and Availability

Ascentis
6.3
Zenefits

Performance

Ascentis
6.7
Zenefits

Support Rating

Ascentis
8.0
Zenefits
7.3

In-Person Training

Ascentis
8.0
Zenefits

Online Training

Ascentis
8.0
Zenefits

Implementation Rating

Ascentis
8.0
Zenefits

Scalability

Ascentis
6.0
Zenefits

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