What users are saying about
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207 Ratings
323 Ratings
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Score 7.8 out of 100

Zenefits

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207 Ratings
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Score 6.1 out of 100

Feature Set Ratings

  • Ascentis (discontinued) ranks higher in 9 feature sets: Human Resource Management, Payroll Management, Leave and Attendance Management, Employee Self Service, Asset Management, HR Reporting, Onboarding, Performance and Goals, Performance Management
  • Zenefits ranks higher in 2 feature sets: Succession Planning, Recruiting / ATS

Human Resource Management

7.5

Ascentis (discontinued)

75%
6.2

Zenefits

62%
Ascentis (discontinued) ranks higher in 7/7 features

Employee demographic data

7.6
76%
137 Ratings
6.1
61%
106 Ratings

Employment history

7.8
78%
140 Ratings
5.6
56%
101 Ratings

Job profiles and administration

7.6
76%
128 Ratings
6.0
60%
100 Ratings

Workflow for transfers, promotions, pay raises, etc.

7.4
74%
126 Ratings
7.4
74%
105 Ratings

Organizational charting

6.3
63%
90 Ratings
5.8
58%
115 Ratings

Organization and location management

7.9
79%
109 Ratings
5.4
54%
117 Ratings

Compliance data (COBRA, OSHA, etc.)

7.8
78%
102 Ratings
6.9
69%
102 Ratings

Payroll Management

8.3

Ascentis (discontinued)

83%
5.9

Zenefits

59%
Ascentis (discontinued) ranks higher in 7/7 features

Pay calculation

8.3
83%
115 Ratings
5.9
59%
97 Ratings

Support for external payroll vendors

7.2
72%
62 Ratings
5.7
57%
48 Ratings

Off-cycle/On-Demand payment

8.2
82%
28 Ratings
5.5
55%
61 Ratings

Benefit plan administration

7.7
77%
108 Ratings
6.4
64%
102 Ratings

Direct deposit files

9.2
92%
100 Ratings
6.2
62%
99 Ratings

Salary revision and increment management

8.5
85%
92 Ratings
5.4
54%
91 Ratings

Reimbursement management

8.8
88%
51 Ratings
6.0
60%
63 Ratings

Leave and Attendance Management

8.1

Ascentis (discontinued)

81%
6.2

Zenefits

62%
Ascentis (discontinued) ranks higher in 3/3 features

Approval workflow

8.5
85%
99 Ratings
6.4
64%
111 Ratings

Balance details

7.8
78%
99 Ratings
6.5
65%
109 Ratings

Annual carry-forward and encashment

8.0
80%
84 Ratings
5.8
58%
90 Ratings

Employee Self Service

7.9

Ascentis (discontinued)

79%
6.2

Zenefits

62%
Ascentis (discontinued) ranks higher in 5/5 features

View and generate pay and benefit information

8.2
82%
138 Ratings
6.3
63%
123 Ratings

Update personal information

8.8
88%
151 Ratings
7.0
70%
129 Ratings

View company policy documentation

6.9
69%
110 Ratings
6.0
60%
116 Ratings

Employee recognition

7.1
71%
61 Ratings
5.2
52%
61 Ratings

View job history

8.5
85%
108 Ratings
6.3
63%
99 Ratings

Asset Management

6.0

Ascentis (discontinued)

60%
1.3

Zenefits

13%
Ascentis (discontinued) ranks higher in 1/1 features

Tracking of all physical assets

6.0
60%
33 Ratings
1.3
13%
20 Ratings

HR Reporting

6.6

Ascentis (discontinued)

66%
5.3

Zenefits

53%
Ascentis (discontinued) ranks higher in 3/3 features

Report builder

6.5
65%
144 Ratings
5.5
55%
98 Ratings

Pre-built reports

7.3
73%
142 Ratings
5.4
54%
100 Ratings

Ability to combine HR data with external data

6.0
60%
73 Ratings
5.1
51%
62 Ratings

Onboarding

6.3

Ascentis (discontinued)

63%
6.1

Zenefits

61%
Ascentis (discontinued) ranks higher in 1/2 features

New hire portal

6.5
65%
98 Ratings
6.6
66%
109 Ratings

Manager tracking tools

6.1
61%
76 Ratings
5.6
56%
89 Ratings

Performance and Goals

7.0

Ascentis (discontinued)

70%
6.8

Zenefits

68%
Ascentis (discontinued) ranks higher in 3/4 features

Corporate goal setting

6.5
65%
43 Ratings
6.8
68%
36 Ratings

Individual goal setting

7.5
75%
53 Ratings
6.8
68%
39 Ratings

Line-of sight-visibility

7.1
71%
38 Ratings
6.8
68%
34 Ratings

Performance tracking

7.0
70%
50 Ratings
6.8
68%
36 Ratings

Performance Management

6.4

Ascentis (discontinued)

64%
6.0

Zenefits

60%
Ascentis (discontinued) ranks higher in 3/5 features

Performance plans

6.2
62%
59 Ratings
4.6
46%
52 Ratings

Performance improvement plans

6.3
63%
50 Ratings
4.6
46%
49 Ratings

Review status tracking

6.7
67%
57 Ratings
7.3
73%
50 Ratings

Review reminders

7.0
70%
55 Ratings
6.7
67%
50 Ratings

Multiple review frequency

5.9
59%
50 Ratings
6.6
66%
46 Ratings

Succession Planning

6.0

Ascentis (discontinued)

60%
7.8

Zenefits

78%
Zenefits ranks higher in 4/4 features

Create succession plans/pools

6.4
64%
21 Ratings
7.8
78%
19 Ratings

Candidate ranking

6.4
64%
21 Ratings
7.6
76%
20 Ratings

Candidate search

5.3
53%
27 Ratings
7.7
77%
22 Ratings

Candidate development

6.0
60%
23 Ratings
8.1
81%
21 Ratings

Recruiting / ATS

6.4

Ascentis (discontinued)

64%
7.6

Zenefits

76%
Zenefits ranks higher in 7/7 features

Job Requisition Management

6.7
67%
85 Ratings
7.4
74%
19 Ratings

Company Website Posting

6.5
65%
79 Ratings
7.4
74%
14 Ratings

Publish to Social Media

6.5
65%
59 Ratings
7.4
74%
13 Ratings

Job Search Site Posting

6.5
65%
71 Ratings
7.7
77%
15 Ratings

Duplicate Candidate Prevention

6.5
65%
57 Ratings
7.6
76%
17 Ratings

Applicant Tracking

6.4
64%
83 Ratings
7.5
75%
16 Ratings

Notifications and Alerts

5.6
56%
69 Ratings
8.1
81%
21 Ratings

Attribute Ratings

  • Ascentis (discontinued) is rated higher in 1 area: Likelihood to Recommend
  • Zenefits is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating, Product Scalability

Likelihood to Recommend

7.6

Ascentis (discontinued)

76%
164 Ratings
4.3

Zenefits

43%
138 Ratings

Likelihood to Renew

6.3

Ascentis (discontinued)

63%
12 Ratings
8.2

Zenefits

82%
11 Ratings

Usability

7.5

Ascentis (discontinued)

75%
44 Ratings
8.9

Zenefits

89%
32 Ratings

Availability

6.5

Ascentis (discontinued)

65%
7 Ratings
9.1

Zenefits

91%
4 Ratings

Performance

6.9

Ascentis (discontinued)

69%
5 Ratings
8.2

Zenefits

82%
4 Ratings

Support Rating

8.1

Ascentis (discontinued)

81%
252 Ratings
8.4

Zenefits

84%
52 Ratings

In-Person Training

8.0

Ascentis (discontinued)

80%
1 Rating

Zenefits

N/A
0 Ratings

Online Training

8.2

Ascentis (discontinued)

82%
4 Ratings

Zenefits

N/A
0 Ratings

Implementation Rating

8.2

Ascentis (discontinued)

82%
8 Ratings
9.1

Zenefits

91%
4 Ratings

Product Scalability

6.4

Ascentis (discontinued)

64%
4 Ratings
8.9

Zenefits

89%
4 Ratings

Likelihood to Recommend

Ascentis (discontinued)

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Zenefits

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Lauren Noack | TrustRadius Reviewer

Pros

Ascentis (discontinued)

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Zenefits

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Christian Slack | TrustRadius Reviewer

Cons

Ascentis (discontinued)

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Pricing Details

Ascentis (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Ascentis (discontinued) Editions & Modules

Additional Pricing Details

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$8 per employee/per month

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Likelihood to Renew

Ascentis (discontinued)

Ascentis (discontinued) 6.3
Based on 12 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Zenefits

Zenefits 8.2
Based on 11 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

Ascentis (discontinued)

Ascentis (discontinued) 7.5
Based on 44 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.9
Based on 32 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Ascentis (discontinued)

Ascentis (discontinued) 6.5
Based on 7 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 4 answers
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Anonymous | TrustRadius Reviewer

Performance

Ascentis (discontinued)

Ascentis (discontinued) 6.9
Based on 5 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.2
Based on 4 answers
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Anonymous | TrustRadius Reviewer

Support Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.1
Based on 252 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits 8.4
Based on 52 answers
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Erin Leonard | TrustRadius Reviewer

In-Person Training

Ascentis (discontinued)

Ascentis (discontinued) 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Zenefits

No score
No answers yet
Can't really say just because I would not know.
Lily Limas | TrustRadius Reviewer

Online Training

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Zenefits

No score
No answers yet
It went through successfully.
Lily Limas | TrustRadius Reviewer

Implementation Rating

Ascentis (discontinued)

Ascentis (discontinued) 8.2
Based on 8 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Zenefits

Zenefits 9.1
Based on 4 answers
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Anonymous | TrustRadius Reviewer

Alternatives Considered

Ascentis (discontinued)

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Zenefits

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Anonymous | TrustRadius Reviewer

Scalability

Ascentis (discontinued)

Ascentis (discontinued) 6.4
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Zenefits

Zenefits 8.9
Based on 4 answers
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Anonymous | TrustRadius Reviewer

Return on Investment

Ascentis (discontinued)

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

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