Gong vs. Groove, a Clari company

Gong is well suited for note annotation during a call or meeting as the automatically generated transcriptions appear to be nearly perfect. Gong is also great for tracking the calls of peers and leaving feedback so the whole team can level up together. Gong is not always so timely in analyzing a call so if you need to understand a call that was recently made, you may be out of luck.

• Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.
• Groove would not be a good fit for an organization not using Salesforce.

Incentivized

• Transcribing meetings
• Summarising key messages and next actions
• Giving statistics on the amount of time each person spoke, whether you as the host left sufficient time (pauses) for others to answer
• Getting feedback on how you as host could have been even better
• Being able to click on key points in the conversation to rewatch and get continual value from the recorded asset

Incentivized

• Groove lets us know real-time when a client has checked an email we sent them.
• Groove helps us streamline our day-to-day events, meetings, and tasks with the help of the Calendar Booking feature.
• Groove helps us save a lot of time on typing long letters when we explain our products to our customers with the help of their Templates feature.

Incentivized

• Ensure that you stop a call after finished, versus staying on the zoom for the next client call, so you can separate the two
• automatically create tasks or to do lists within CRM
• have the ability to capture a call even when you are not the organizer

Incentivized

• The footprint of the person who lasts touches the information.
• The footprint of the person who edited the information.
• Date and time of the modification of the account owner.
• Date and time of the modification of the last person touching the account.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

I actually don't have any complaint regarding groove. It's just that I will give 9 since I confidently believe that there'd be updates in the future which would be more optimal not just for us users but for the business as well. The only regret I have with groove is I was not able to use it before the current company that I'm employed

Incentivized

It’s a unique and automated way to improve your sales process while keeping your sales team sharp with real-time feedback. It’s amazing for call centers with a lot of users. Gong helps centralize sales functions and gives managers more control over the process and conversations. Highlighting key points that are usually missed in conversation and deal management.

Incentivized

Groove has been an awesome platform to use for sales pipeline management. I really enjoy how it integrates with my Salesforce, Gmail, and Google Calendar. It makes my job easier by helping me keep track of the progress of each sales contact that I have. Leads are able to reply and notify us using Groove.

Incentivized

Our organization has not experienced any availability issues with Groove

Incentivized

Everything is good

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

My company has a team dedicated to supporting our implementation of operative tools and business systems such as Groove. For this reason, I feel that we have ample support for Groove, although I have not personally contacted Groove for any support issues.

Incentivized

It was okay. But, just the once. I had to figure it out with help of others on my team.

Incentivized

Easy to use

Incentivized

This is nothing something I'm able to answer

Incentivized

At Nearpod, I have been impressed with the internal expertise and support around Groove as a key tool for the Sales and Customer Success business systems and operations.

Incentivized

Our reps preferred Gong; they were more familiar with it and found it easier to use. Gong was more expensive by far, and there were many more affordable options on the market, but at the time, we also considered switching costs and decided to stay with Gong. The mobile app was also a factor in this decision.

Incentivized

Groove is simple. Like their competitors, they give you the ability to create templated "Flows" (sequences) of calls, emails, and LinkedIn touches. Some of them can be automated, but it's also simple to personalize outreach. Ultimately, my decision to purchase Groove over some of the competitors was based on their Salesforce integration, as well as white-glove customer service.

Incentivized

I was not involved with the process

Incentivized

Our organization was able to quickly scale Groove from a pilot group of a few users to a department-wide solution

Incentivized

I was not involved with the process

Incentivized

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized

• Reduced several hours a week of logging time in Salesforce that either wouldn't get done or would have been done to the detriment of more value add activities.
• Saves hours per week by delivering actionable/useful info from Salesforce into Gmail
• Gives me valuable insight on what emails are being opened and read. This helps plan targeting.

Incentivized