What users are saying about
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Top Rated
1888 Ratings
75 Ratings
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Score 7.8 out of 100

TeamViewer

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Top Rated
1888 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

GoToAssist Remote Support

Its a great tool if you support users remotely. The fact that it is easy to deploy (or have the end users connect) is a massive plus. If you provide software support to end users or are part of an IT team that helps users fix their problems this will save you a ton of time. It also works great in low bandwidth scenarios. So if your users are in remote locations with slow speed internet this will still get the job done. It is also really reliable. We faced almost no bugs or critical issues. I would imagine it would also perform really well as a server monitoring tool. Just deploy it and you can remotely connect to the server whenever you need to.Great tool if you need reliable, high performing remote connection
Anonymous | TrustRadius Reviewer

TeamViewer

Well suited for a company with a large geographic footprint. It allows users to get remote support without the cost of travel time. Has some trust that we cannot just take over their computer at any time without their permission.Great as a majority of the users are contractors, and provide their own tech, they can install it on their machine from the public site and it will work with our business accounts.
Ryan Scherding | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

GoToAssist Remote Support
8.0
TeamViewer
8.3
Screen sharing
GoToAssist Remote Support
8.8
TeamViewer
9.1
File transfer
GoToAssist Remote Support
8.8
TeamViewer
8.4
Instant message
GoToAssist Remote Support
9.2
TeamViewer
7.9
Secure remote access with Smart Card authentication
GoToAssist Remote Support
7.0
TeamViewer
8.4
Access to sleeping/powered-off computers
GoToAssist Remote Support
6.3
TeamViewer
7.5
Over-the-Internet remote session
GoToAssist Remote Support
8.3
TeamViewer
8.9
Initiate remote control from mobile
GoToAssist Remote Support
8.1
TeamViewer
8.3
Remote management of servers & workstations
GoToAssist Remote Support
8.3
TeamViewer
8.5
Remote Active Directory® management
GoToAssist Remote Support
7.0
TeamViewer
8.4
Centralized management dashboard
GoToAssist Remote Support
7.9
TeamViewer
8.1
Session record
GoToAssist Remote Support
8.8
TeamViewer
8.3
Annotations
GoToAssist Remote Support
8.0
TeamViewer
8.3
Monitoring and Alerts
GoToAssist Remote Support
7.7
TeamViewer
8.0
Multi-platform remote control
GoToAssist Remote Support
8.0
TeamViewer
8.6

Pros

GoToAssist Remote Support

  • Quick access to customer computers via email links or giving them the access code over the phone.
  • Notes area where I can record the details of the remote session.
  • Reporting - I can retrieve a monthly report of all my remote sessions (including notes) which helps me monitor usage, provides billing information and allows me to save a copy of the report locally.
Lin James, CPB, SCC | TrustRadius Reviewer

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

Cons

GoToAssist Remote Support

  • The administration web interface can be a bit cumbersome.
  • Would be nice if I had the option where I did not need to tie an account to a email address. It may work fine for companies of a tremendous size for ticketing purposes, but for my firm we just would like to use it and share 3 seats. It is not cost effective for my entire team to use a license as we will never all use it at the same time, but we could all benefit from using the product.
  • We could benefit from a scaled down version that only encompasses the remote support portion. We don't use other pieces of it like the mobile profiles portion, so if we could scale it back and get it at a cheaper cost that would be beneficial.
Jarrell L. Chatman | TrustRadius Reviewer

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

Likelihood to Renew

GoToAssist Remote Support

GoToAssist Remote Support 8.5
Based on 6 answers
The renewal decisions are mostly made from our IT department at work. I know they read a lot of articles and research products so I trust them to make the best decision. I have given my IT department positive feedback on the product and I hope they renew it in the future
Kerry Allen | TrustRadius Reviewer

TeamViewer

TeamViewer 9.5
Based on 52 answers
The CEO loves teamviewer and prefers it to logmein so I am sure he will request to renew it when it comes up for renewal. It has proven its worth to the CEO so he will be a lifetime fan of Teamviewer and will always want to keep his subscription active
Andrew Shannon | TrustRadius Reviewer

Usability

GoToAssist Remote Support

GoToAssist Remote Support 10.0
Based on 3 answers
The program is very easy to figure out, as far as usage. There is plenty of documentation available as well, if you aren't the "play with it first" type.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 8.9
Based on 31 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

GoToAssist Remote Support

GoToAssist Remote Support 8.9
Based on 4 answers
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 9.0
Based on 5 answers
Always available if setup correctly.
Jackie Ramos | TrustRadius Reviewer

Performance

GoToAssist Remote Support

GoToAssist Remote Support 9.0
Based on 2 answers
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 9.0
Based on 5 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

GoToAssist Remote Support

GoToAssist Remote Support 8.0
Based on 6 answers
The software runs well overall once installed. It is easy to use and very intuitive from both the technician standpoint and the customer standpoint. There are not a lot of problems or issues with the software, and it doesn't have a big effect on system resources once installed, or when running. It would not be a 10 since the cost of the licensing is one drawback
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 7.6
Based on 66 answers
The support from the Teamviewer team has always been top notch. Any support ticket that we have submitted has been handled very quickly and with the best possible resolution. We find in most cases, contacting for a support ticket is not even necessary, as the knowledge base is more than adequate.
Clint Freeman | TrustRadius Reviewer

Online Training

GoToAssist Remote Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

GoToAssist Remote Support

GoToAssist Remote Support 9.9
Based on 6 answers
Make sure your team plays with the tool before going live with it. Connecting to each other teaches you everything you need to know.
Anonymous | TrustRadius Reviewer

TeamViewer

TeamViewer 10.0
Based on 13 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

GoToAssist Remote Support

All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).
Christopher Fritz | TrustRadius Reviewer

TeamViewer

We directly choose TeamViewer after looking at the pros and cons of other similar software and TeamViewer won hands down. Primarily because it is an out-of-the-box solution that does not require complicated or confusing configuration - as we do not have a company IT team. It is also easy to understand and use, even for novice users, which many of us are. Finally, its great advantage is that it is free for non-commercial use.
Julie Hart-Thompson | TrustRadius Reviewer

Scalability

GoToAssist Remote Support

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 3 answers
Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop
Jackie Ramos | TrustRadius Reviewer

Return on Investment

GoToAssist Remote Support

  • GoToAssist was a replacement for DMC, and while it didn't allow for profile changes, it allowed technicians to keep working with virtual support.
  • From what I understand, the per-seat licenses are quite expensive. Teams often dispute which accounts belong to which team.
David Reese | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Pricing Details

GoToAssist Remote Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

GoToAssist Remote Support Editions & Modules

Edition
GoToAssist Remote Support$691
  1. per agent/per month
Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

GoToAssist Remote Support
7.7
TeamViewer
8.3

Likelihood to Renew

GoToAssist Remote Support
8.5
TeamViewer
9.5

Usability

GoToAssist Remote Support
10.0
TeamViewer
8.9

Reliability and Availability

GoToAssist Remote Support
8.9
TeamViewer
9.0

Performance

GoToAssist Remote Support
9.0
TeamViewer
9.0

Support Rating

GoToAssist Remote Support
8.0
TeamViewer
7.6

In-Person Training

GoToAssist Remote Support
TeamViewer
5.0

Online Training

GoToAssist Remote Support
TeamViewer
8.9

Implementation Rating

GoToAssist Remote Support
9.9
TeamViewer
10.0

Scalability

GoToAssist Remote Support
TeamViewer
9.0

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