What users are saying about
Top Rated
795 Ratings
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Top Rated
655 Ratings
Top Rated
795 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

SharpSpring from Constant Contact

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Top Rated
655 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

  • Pardot ranks higher in 2 feature sets: Email & Online Marketing, Social Media Marketing
  • SharpSpring from Constant Contact ranks higher in 4 feature sets: Lead Management, Campaign Management, Reporting & Analytics, Platform & Infrastructure

Email & Online Marketing

7.5

Pardot

75%
7.4

SharpSpring from Constant Contact

74%
SharpSpring from Constant Contact ranks higher in 6/9 features

WYSIWYG email editor

6.1
61%
88 Ratings
7.6
76%
462 Ratings

Dynamic content

7.0
70%
79 Ratings
7.3
73%
446 Ratings

Ability to test dynamic content

7.5
75%
76 Ratings
7.0
70%
427 Ratings

Landing pages

7.3
73%
87 Ratings
6.4
64%
434 Ratings

A/B testing

7.9
79%
80 Ratings
8.0
80%
389 Ratings

Mobile optimization

6.4
64%
76 Ratings
3.8
38%
420 Ratings

Email deliverability reporting

7.9
79%
178 Ratings
8.5
85%
809 Ratings

List management

8.6
86%
91 Ratings
8.9
89%
493 Ratings

Triggered drip sequences

8.3
83%
62 Ratings
9.0
90%
467 Ratings

Lead Management

7.6

Pardot

76%
8.8

SharpSpring from Constant Contact

88%
SharpSpring from Constant Contact ranks higher in 4/4 features

Lead nurturing

7.7
77%
84 Ratings
9.2
92%
478 Ratings

Lead scoring and grading

7.9
79%
85 Ratings
8.4
84%
485 Ratings

Data quality management

7.1
71%
85 Ratings
8.7
87%
461 Ratings

Automated sales alerts and tasks

7.9
79%
80 Ratings
8.9
89%
457 Ratings

Campaign Management

7.6

Pardot

76%
8.6

SharpSpring from Constant Contact

86%
SharpSpring from Constant Contact ranks higher in 2/2 features

Calendaring

7.6
76%
75 Ratings
8.4
84%
332 Ratings

Event/webinar marketing

7.6
76%
72 Ratings
8.7
87%
314 Ratings

Social Media Marketing

7.0

Pardot

70%
6.8

SharpSpring from Constant Contact

68%
Pardot ranks higher in 1/2 features

Social sharing and campaigns

6.4
64%
63 Ratings
6.6
66%
310 Ratings

Social profile integration

7.5
75%
21 Ratings
6.9
69%
356 Ratings

Reporting & Analytics

7.0

Pardot

70%
8.4

SharpSpring from Constant Contact

84%
SharpSpring from Constant Contact ranks higher in 3/3 features

Dashboards

7.2
72%
86 Ratings
8.1
81%
480 Ratings

Standard reports

6.9
69%
89 Ratings
8.7
87%
481 Ratings

Custom reports

6.9
69%
67 Ratings
8.4
84%
442 Ratings

Platform & Infrastructure

7.4

Pardot

74%
8.1

SharpSpring from Constant Contact

81%
SharpSpring from Constant Contact ranks higher in 4/6 features

API

7.3
73%
64 Ratings
8.2
82%
359 Ratings

Role-based workflow & approvals

7.0
70%
61 Ratings
8.3
83%
397 Ratings

Customizability

7.0
70%
81 Ratings
8.1
81%
435 Ratings

Integration with Salesforce.com

9.4
94%
82 Ratings
8.0
80%
214 Ratings

Integration with Microsoft Dynamics CRM

8.3
83%
3 Ratings
8.0
80%
97 Ratings

Integration with SugarCRM

5.4
54%
4 Ratings
7.7
77%
90 Ratings

Attribute Ratings

  • Pardot is rated higher in 5 areas: Usability, Availability, Performance, Online Training, Implementation Rating
  • SharpSpring from Constant Contact is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

7.7

Pardot

77%
149 Ratings
9.0

SharpSpring from Constant Contact

90%
517 Ratings

Likelihood to Renew

1.4

Pardot

14%
86 Ratings
7.7

SharpSpring from Constant Contact

77%
32 Ratings

Usability

8.5

Pardot

85%
17 Ratings
8.0

SharpSpring from Constant Contact

80%
70 Ratings

Availability

7.5

Pardot

75%
16 Ratings
7.2

SharpSpring from Constant Contact

72%
3 Ratings

Performance

8.3

Pardot

83%
10 Ratings
4.0

SharpSpring from Constant Contact

40%
3 Ratings

Support Rating

6.4

Pardot

64%
28 Ratings
8.5

SharpSpring from Constant Contact

85%
80 Ratings

In-Person Training

9.0

Pardot

90%
3 Ratings

SharpSpring from Constant Contact

N/A
0 Ratings

Online Training

8.1

Pardot

81%
7 Ratings
4.5

SharpSpring from Constant Contact

45%
2 Ratings

Implementation Rating

8.2

Pardot

82%
22 Ratings
7.9

SharpSpring from Constant Contact

79%
15 Ratings

Product Scalability

Pardot

N/A
0 Ratings
3.0

SharpSpring from Constant Contact

30%
2 Ratings

Likelihood to Recommend

Pardot

I want to start mentioning some features that make Pardot the best option on the market, I mainly recommend this tool because at present it is necessary that all the tools I use can work together, my use of Salesforce is of vital importance and I have the possibility Being using these two tools that have surprising integration for many people, I feel that it is my duty to recommend Pardot to everyone and I recommend it without thinking twice
Madison Sophia Bennett | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
Andrea Nwobosi | TrustRadius Reviewer

Pros

Pardot

  • Pardot enables you to set up different environments via the Pardot Business Unit feature, this is helpful for when decentralization is still needed, but you want all business units working with the same tool.
  • Pardot enables you to quickly and easily create automation rules that can clean the database retro-actively.
  • Pardot has the ability to have multiple lead scoring models run at the same time.
Robert Nagelmaker | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
  • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
Jurgen Teichert | TrustRadius Reviewer

Cons

Pardot

  • Email templates and drafts are really confusing. I trained various people to create their own templates, but they consistently got confused between publishing a template or just saving a draft, and where they needed to go back to find it.
  • Their help process is broken, at least for our particular use case. Because we have an enterprise license for Salesforce (even though we had a separate license for Pardot) whenever I needed help with something, I'd get stuck down a rabbit hole and couldn't submit a ticket.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

  • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
  • Sometimes confusing between types of workflows to use. Opportunity versus visual.
  • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
Kaila Troia | TrustRadius Reviewer

Pricing Details

Pardot

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$1,250 per month

Pardot Editions & Modules

Edition
Growth$1,2501
Plus$2,5001
Advanced$4,0001
Premium$15,0001
  1. /month/up to 10,000 contacts billed annually
Additional Pricing Details
Salesforce Engage, an additional offering for sales and marketing alignment, is priced at $50 per month per user.

SharpSpring from Constant Contact

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Starting Price

$399 per month

SharpSpring from Constant Contact Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Likelihood to Renew

Pardot

Pardot 1.4
Based on 86 answers
As of right now we have not seen any other program that integrates as seamlessly into our Salesforce platform. We have barely scratched the surface of all the features and use cases. It would be irresponsible to make a move to another platform in the near future. We have not come up against any limitations that would prompt a need to switch
Karol Clark | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.7
Based on 32 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

Pardot

Pardot 8.5
Based on 17 answers
The system has so many features that it does take a while to get spun up on what they all do and how they interact with each other. Once you dedicate the time to training to reach that crucial level of understanding however, it is easy to creatively apply the varied functionality of the program to address issues that would have previously seemed to mandate the use of another system.
Marshall Darr | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.0
Based on 70 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Reliability and Availability

Pardot

Pardot 7.5
Based on 16 answers
There have been a couple of service incidents over the past few months. I'm not sure if it has to do with Pardot integrating their infrastructure with ExactTarget. However, they responded well with proactive communication and a debrief as to what happened.
Pam Risch | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.2
Based on 3 answers
No answer on this topic is available.

Performance

Pardot

Pardot 8.3
Based on 10 answers
Though the make up of MA apps is not built this way today, it would be nice to see them become more real-time. The integration between Salesforce and Pardot is not a true real-time integration. If I modify something in Salesforce, those changes are not automatically reflected in Pardot immediately. There is a delay of about 15 minutes before the systems sync. This delay, although not long, is less than ideal We would love the systems to be integrated real time such that changes are propagated from one system to the other immediately.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.0
Based on 3 answers
No answer on this topic is available.

Support Rating

Pardot

Pardot 6.4
Based on 28 answers
Pardot support is tremendous. The knowledge base and in-application targeted help articles and videos are thorough and straightforward. If those don't do it, Pardot has office hours every business day with members of the team available to answer anything. I've called twice and they are incredibly helpful.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 8.5
Based on 80 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

In-Person Training

Pardot

Pardot 9.0
Based on 3 answers
The trainers at the Pardot user conference (Elevate and Connections) were very knowledgeable and presented the material well. Again, the content was targeted to more of a new user audience, and was not really relevant for folks who had been using the product for 2+ years.
Pam Risch | TrustRadius Reviewer

SharpSpring from Constant Contact

No score
No answers yet
No answers on this topic

Online Training

Pardot

Pardot 8.1
Based on 7 answers
Pardot's online training touches on all topics briefly and vaguely without much indepth exploration into how a final outcome could look, such as Nurturing Campaigns, Email templates, landing page templates, etc...The only true way to uncover Pardot's full capabilities is to have Front End design and coding experience. Without this key skill set, I would not recommend Pardot to another business.
Sean Marsh | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 4.5
Based on 2 answers
No answer on this topic is available.

Implementation Rating

Pardot

Pardot 8.2
Based on 22 answers
Love the tool, so much easier to see what our visitors are doing, creating campaigns etc. One recommendation about forms in campaigns etc is to make sure the form is not shared between countries. To send out notifications to responsible, you should have one form per country or question.
Anna Johansson | TrustRadius Reviewer

SharpSpring from Constant Contact

SharpSpring from Constant Contact 7.9
Based on 15 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

Pardot

We moved from Act-On to Pardot almost a year ago. The way Pardot integrates with Salesforce and is able to report on the communications really drew us to change. We enjoyed the customization of the emails and the easier set up of the emails. Both products are similar but as stated, the reporting and processes were positive to my organization. The upside of Act-On is the ability to make lists and learn the system on your own. Pardot requires much more training on the front end.
Danielle Armour | TrustRadius Reviewer

SharpSpring from Constant Contact

We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
Kèlene Poyurs | TrustRadius Reviewer

Return on Investment

Pardot

  • We spent several months and lots of money working with a outside integration partner, only to find out the journey we were trying to automate couldn't really be done and was better suited for Marketing Cloud. We ended up cancelling and switching to Marketing Cloud.
Anonymous | TrustRadius Reviewer

SharpSpring from Constant Contact

  • Streamlined Processes - sales and marketing are now all in the same place.
  • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
  • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
  • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
  • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
Tim Hemingway | TrustRadius Reviewer

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