Kronos Workforce Ready Ratings & User Feedback

(71) 7.6 of 10

Software Profile & Review Summary

2016 Top Rated Core HR Software Badge

Company Status: Private
Customers: 30,000 (all of Kronos)
Employees on LinkedIn: 5,460 (all of Kronos)
Headquarters: Chelmsford, MA
Founded: 1977 (Kronos); 2012 (WFR)

When the company was founded in 1977, Kronos Incorporated originally manufactured timeclocks. Since 1987 Kronos has been a software provider, with workforce management-oriented HCM products like Kronos Workforce Central—their flagship product, aimed at enterprises and now in its 8th version—and Kronos Workforce Ready, which launched in 2012. The vendor says they see WFR as an especially good value for the 100 to 2,500-employee market, but that it is scalable across a broad range of company sizes, from SMBs up to large enterprises. For example, WFR's largest customer, G.E., has around 100K employees. The vendor says WFR's emergence and growth is due to a trend of not only large enterprises, but also smaller companies looking for a single solution for Core HR, payroll, workforce management, talent management, etc. One of the vendor's goals is to bring talent management to a wider audience, including salaried and hourly workforces, which have not traditionally been the focus of talent suites.

Workforce Ready modules span Core HR, benefits administration, ACA compliance management, payroll, recruiting and hiring, onboarding, talent management (performance management and compensation management), as well as a mobile app. It is available in English (US & UK), French (Canada & France), Spanish, and Dutch. Within the WFR customer base, the most common verticals are services & distribution, retail, public sector, manufacturing, and healthcare. Workforce Ready is Top Rated by reviewers at mid-sized companies and enterprises; note that our threshold for enterprises is >1,000 employees.

Based on user feedback, reviewer demographics, and buyer research patterns on TrustRadius, Kronos Workforce Ready is:

A good fit for: Mid-sized companies and small enterprises with a diverse, (at least partially) hourly workforce that need complex time & attendance functionality

Most compared to: ADP Workforce Now, Workday HCM, Paylocity Web Pay, UlitPro, and EmpCenter workforce management

Find detailed user ratings of Kronos WFR's Core HR and talent management features here.

Kronos WFR Customer Demographics*

Kronos WFR customer demographics - company size and industry size
*Customer demographics data is drawn from User profiles and User reviews of Kronos Workforce Ready on TrustRadius. Data may not be available for all reviewers.

Summary of Kronos WFR Reviews

Source: (33) User reviews of Kronos Workforce Ready on TrustRadius, all updated or written in the last year.
Workforce Ready Pros Workforce Ready Cons
Flexible reporting
  • Both default and custom reports are useful, and admins do not need IT support for reporting. Data is also easily exported to Excel for further analysis.
  • Users said Workforce Ready reports helped them reduce payroll errors and minimize compliance risk.
  • Labor management reports are especially helpful for controlling overtime.
Technical issues
  • Users reported occasional bugs and glitches, and complained that the vendor releases some functionality too early (when it is not yet viable).
  • Technical issues take a while to resolve, and sometimes questions go unanswered. Documentation is limited, so it can be difficult to resolve issues without help from the vendor.
Implementation & Support
  • Users had both extremely positive and extremely negative experiences with WFR implementation and product support teams. They were especially divided on availability and responsiveness.
  • Some users were frustrated that they could not speak to someone immediately via phone or chat. Users who did not have an individual support contact also said it was hard to connect with the same individual for follow-up, making resolution inefficient.
  • In general, email support is better than phone support, and reps are likely to respond to business-critical issues in a timely manner.
  • According to users, implementation often takes longer than expected; however WFR is still faster to implement than Workforce Central.
  • Users were unsatisfied with the transition from other Kronos products, like Workforce Central or Timekeeper, which they felt was more manual than it should have been. They said they had been expecting implementation of WFR to be easier than starting over with a new vendor, so were disappointed by the lack of automated migration tools.
Good for mixed field/office hourly workforces
  • WFR is well suited for managing a diverse workforce with lots of moving parts and different types of employees. Users said it works well for juggling hourly shifts and managing a mix of field and office workers.
  • According to users, Workforce Ready would be less suited for companies with only salaried employees.
More training
  • Users would like more training options beyond the initial basics, and more online help resources.
Single platform
  • Users appreciate the integrated HRIS, payroll, scheduling, time, and accruals capabilities.
  • Users also liked having a single profile for employee self-service.
  • Many said the single platform is a key reason they selected WFR, and a major advantage over their previous setup (either Workforce Central, or multiple point solutions from other vendors); users who were only using one piece often felt they weren't getting the full value.
Integration to external payroll systems
  • Some users said it could be easier to integrate WFR (typically time and attendance data) with external payroll systems.
Time & Attendance
  • Time & Attendance is Workforce Ready's strong suit, and a core competency of Kronos in general.
  • Depending on the needs of the organization, time clocks can range from mobile in/out to biometric and GPS-based.
Mapping employee profiles to policy rules
  • Users said that setting up rules for differential policies around pay, security, and time off based on role/tenure/project/etc. is possible but cumbersome. They would like mapping employee profiles to policy rules to be more straightforward for administrators.
User-friendly for different tech. levels
  • According to users, WFR is user-friendly for employees with varying levels of technical competence, which is important in non-office environments. It's fairly easy for admins to learn, and easy to train managers and employees on how to navigate the system.
Missing breadcrumbs
  • There are a few aspects of navigation that could be streamlined. For example, users would like to see clickable breadcrumbs showing their path through the menu at the top of the screen, so that they do not need to use the browser's “back” button or drill down through the main menu again to reach a previous layer.
Accessibility
  • WFR can be accessed online or via the mobile app. This is convenient for all types of employees, whether they are traveling from location to location, working on the factory floor, or sitting in front of an office computer.
Pricing
  • Users were divided on whether Kronos WFR is fairly priced or over-priced, but they agreed that it is not an inexpensive solution.
  • Several said they chose WFR because it had all of the features they required for a fair price, noting that their requirements were complex, especially in the time and labor/workforce areas.
  • Those who described WFR as overly expensive tended to have had problems with implementation and/or support, or to not be utilizing all modules.
  • A couple of users said WFR provides the necessary tools for mid-sized companies without the sticker shock of systems designed for larger organizations—making it appropriate for use cases with a certain degree of complexity, but not too much.

Aggregate User Ratings of Workforce Ready on TrustRadius

Kronos Workforce Ready aggregate ratings in 2016 Core HR Buyer's Guide
Source: (33) User reviews of Kronos Workforce Ready on TrustRadius, all updated or written in the last year.

Kronos Response to Reviewer Feedback

The Workforce Ready team has been focusing our investment in our product on two fronts, adding additional functionality into our core modules to further strengthen the capabilities that enable our customers to manage and empower their employees. As well as modernizing our platform technologies, this includes additional integration capabilities and streamlining the User Experience.

Over the last year we have taken a deep dive into the Journey and touch-points that a customer experiences in their relationship with Kronos. We have spent valuable time talking directly to our customers to better understand where we can improve that journey. What we heard from our customers is that that want every experience to be simple, consistent, collaborative and non-disruptive. This has resulted in many updates to our current processes like Customer Onboarding, Billing and a complete revamp of our Customer Community.

We believe that continually investing in both our customers and our products will result in us being able to offer a partnership that empowers our customers to reach their goals.