Birdeye Review
I use it for reputation management. Especially when negative reviews come in, Birdeye is great about notifying me right away, which allows …
Starting at $299 per month
View PricingOverview
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
Standard
$299.00
Cloud
per month
Professional
$399.00
Cloud
per month
Premium
Custom Pricing
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Birdeye?
Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Birdeye Features
- Supported: Reviews - Birdeye Reviews is a reputation management platform that helps businesses rank higher on search and win more customers.
- Supported: Listings - Birdeye Listings helps local businesses rank higher on search and win more customers. It lets businesses attract leads by ensuring an attractive, consistent, and correct presence on 100s of online directories and helps convert leads with messaging.
- Supported: Appointments - Birdeye Appointments gives local businesses an end-to-end appointments solution to manage scheduling, reminders, and recall helping the business have someone available 24X7, and reduce no shows.
- Supported: Payments - Birdeye Payments helps local businesses collect payments faster through modern and convenient ways. Customers can pay, via text or online (roadmap) wherever they may be, at home or in the office.
Birdeye Videos
Birdeye Overview
Be Your Best Business from Reviews to Reputation - A Look at Birdeye. The TrustRadius team goes over some of the top features, pricing, and user sentiment of Birdeye.
Birdeye Competitors
Birdeye Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries | United States, New Zealand, Canada, Mexico, Australia, Puerto Rico, Netherland |
Frequently Asked Questions
Reviewers rate Usability highest, with a score of 9.
The most common users of Birdeye are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(205)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Birdeye is a versatile software that businesses use to manage their online reputation and improve the customer experience across multiple organizations. Users have praised its ability to significantly enhance their online image by increasing the quantity, quality, and overall rating level of reviews. One of the standout features of Birdeye is its ability to survey every single customer, regardless of the type of purchase or service, which allows businesses to gather valuable feedback and insights. Many users have also found Birdeye to be more effective compared to other reputation management platforms in terms of generating reviews and curating online brand presence.
The platform offers a range of features that cater to different needs. One such feature is the ability to run email ad campaigns targeting specific social media sites, making it convenient for businesses to request reviews from their customers. Moreover, Birdeye's live chat option enables direct messaging between customers and account managers in real-time, facilitating efficient communication and problem resolution. Additionally, Birdeye provides a user-friendly interface for writing reviews seamlessly and quickly.
Birdeye not only helps businesses manage customer feedback but also provides a means of recognizing and rewarding customer-facing employees based on the number of reviews attributed to their work. This feature serves as an incentive for employees to consistently provide excellent customer service. The software also integrates with popular review platforms like Google and Facebook, allowing businesses to collect and manage reviews from these sources in one convenient location.
Negative feedback is handled well on Birdeye through its direct messaging option. Customers can express their concerns or complaints directly, giving businesses an opportunity to address those issues promptly. This feature promotes transparency and proactive problem-solving.
For multi-unit brands, Birdeye plays a pivotal role in providing insights on restaurant performance and gathering guest input. It enables businesses to track their overall rating across multiple review sites, ensuring consistent monitoring and quick responses to any negative feedback.
Overall, Birdeye has proven itself as an indispensable tool for managing online reputation, gathering customer feedback, and enhancing the customer experience. It offers a user-friendly interface, seamless integration with other software, and excellent support from the Birdeye team. Whether it's soliciting reviews, managing social media platforms, or streamlining communication with customers, Birdeye has helped businesses save time, improve their online presence, and build stronger relationships with their customers.
Based on user reviews, there are a few common recommendations for Birdeye:
- Join Birdeye to enhance online reputation and manage business reviews. Users believe it is a valuable tool for any industry, providing immediate and impressive results in boosting online reviews and reputation.
- Take advantage of Birdeye's extensive knowledge and capabilities. Users suggest adding on to the original plan to meet specific business needs and appreciate having a helpful account manager.
- Request reviews and ratings from customers. Users find that Birdeye is effective in measuring customer satisfaction and managing reviews. They also believe it can boost exposure on the web and help gain more reviews and ratings.
In summary, users highly recommend checking out Birdeye as a tool that delivers on its promises, drives reviews, ensures client satisfaction, and protects online reputation. However, there are a few users who advise exploring alternative vendors in the marketplace instead of using Birdeye.
Attribute Ratings
Reviews
(26-50 of 156)Companies can't remove reviews or game the system. Here's why
June 27, 2023
Great Consolidations Platform
Birdeye has been a game-changer for our company's review management. With multiple centers, it was a challenge to track and respond to reviews across different platforms. Birdeye's platform has centralized all our reviews in one place, making it effortless to monitor and manage our online reputation. The ability to pull reports on our Google reviews from a central location has provided valuable insights, enabling data-driven decisions to enhance customer satisfaction. Birdeye has saved us time and effort, and their support has been exceptional. Highly recommended!
- Consolidates all reviews for all centers
- Allows for easy reports
- User-friendly platform
- On rare occasions, the platform does not sync to Google when a review gets deleted, so you have to put in a ticket for that, but they can also perform audits to help this not be an ongoing issue and having to keep track of each review.
The use of Birdeye for reviews for our clients helps us to improve our services. It is always encouraging to hear what others have to say about our company. We have noticed an increase in our reviews and how much easier it is for people to find our services online. The services Birdeye offers are user friendly and streamlines our services to build an online reputation.
- User friendly interface
- Great customer service
- Easy and creative ways to improve services
- Availability in different languages: Spanish, Creole etc.
- Cost of the platform for a smaller company
- Need customize templates for certain services
June 27, 2023
Birdeye = Tangible Results
Score 10 out of 10
Vetted Review
Verified User
Birdeye helps our franchise organization gather reviews from locations across the U.S. and Canada.
- Birdeye automatically sends review requests.
- Birdeye is user-friendly.
- Birdeye nets better results than other review-gathering platforms.
- Birdeye sometimes has inter-location issues that need to be fixed.
- Our Birdeye rep changes frequently.
June 27, 2023
A Birds' eye view of Birdeye
As technology continues to be the forefront of many industries these days, we utilize it for brand recognition in our community and to stay above the competition on popular search engines. If your name is getting out there in the interwebs, how will people find efficiently. Birdeye is our go to problem solver for this.
- Ease of use and UX design.
- Customer service is topnotch and efficient.
- Have made a name for themselves in business marketing.
- Options for elderly people to interface with.
June 26, 2023
Customer Service at its Best!
Our company uses Birdeye to manage our online reputation and review and respond to our company reviews that come in from multiple platforms. With Birdeye, we can ensure that our core team in charge of addressing and responding to reviews is able to see and address public feedback both internally and externally.
- Onboarding
- Training
- Ease of use
- Support
- Intuitive interface
- Custom reports
We needed a solution to help our franchisees gather more reviews and stay on top of the reviews they receive to keep their customers happy. Birdeye makes the process of asking for reviews easy with email and text message automation, and it makes responding to reviews easy, too. You can reply to reviews directly from Birdeye without having to log in to each different platform you're monitoring (Google Business Profile, Facebook, etc.) The platform also helps our corporate marketing team get a better idea of how our franchisees are doing on a daily basis.
- Review Request Automation
- Custom Configuration
- Responsive Customer Service
- Automations sometimes have hiccups and need adjustment
- The Birdeye message inbox within the platform could be better at filtering out spam
June 26, 2023
Simple and Great to Use
Score 10 out of 10
Vetted Review
Verified User
We use Birdeye to consolidate our social media into one platform in order to respond to customers in a timely manner without having to use multiple pages to keep track of conversations and reviews. It helps manage conversations and make sure we don't miss any potential leads or areas of improvement.
- Managing reviews in one place
- Checking messages in one place from multiple platforms
- Responding in a more timely manner
June 26, 2023
Birdeye is an invaluable reputation management tool!
A3 Smart Home LP uses Birdeye to help manage our online reputation across multiple reviews sites. It is a great way to track your overall star rating across multiple sites over time. It is also a powerful tool to help request reviews from happy customers.
- Aggregates reviews from across the web
- Campaigns to increase customer reviews
- Customer support
- Nothing!
June 26, 2023
Easy to use if you have a Birdseye view!
We use Birdseye as a one click system where we are able to send with a click of an email. The patient can review us by stars and leave a note as to performance and satisfaction. Or the patient can just leave a star review. Very easy to use! And were able to see the reviews as soon as they are posted. We have had no issues or areas we have needed help on.
- Great with just leaving a star
- can just use an email
- you can leave a detailed message
- able to see real and true reviews good or bad
- Fast and friendly
- easy to use
- Very easy to use!
- Isn't in different languages we do have Creole patients
- Doesn't have a translating section
June 26, 2023
solid communication tool
It's all about customer communication for us. It allows us to use one platform to communicate with our customers no matter how they would like to communicate with us. The integration with out POS system to send surveys and review requests has been key in getting more information while getting more public reviews.
- surveys
- reviews
- communications
- slow app
- conversations with customers dont refresh fast enough
June 26, 2023
The best!
We were fortunate to find Birdeye and implement their services for managing and acquiring reviews for my company. Prior to Birdeye, our system was not productive and extremely time consuming. Birdeye simplified this entire process! Everything from monitoring current reviews to sending professional review requests in a timely manner. Great experience!
- Managing contacts
- Auto response to new reviews
- Easy review request process
- Less sales calls from different Birdeye employees
- Onboarding process was great but probably 1 too many calls
June 26, 2023
You Rock, Birdeye!
Birdeye has been a great marketing tool for inviting customers to refer other customers, as well as leave reviews and conveniently chat with us online.
- Online Reputation Genius
- Realtime reports available
- Great platform for inviting customers to review and refer
- We actually like the updates they recently finished.
- Can't think of anything else at the moment.
June 26, 2023
Birdeye Hits the Bullseye
We utilize Birdeye to send out Review links to all of our patients once their appointment is complete. Birdeye has made it so easy for our staff as well as our patients to leave a review for our company. Our reviews for each office location have skyrocketed since starting with Birdeye.
- Clear communication
- Amazing Support Staff
- User Friendly Dashboard
- Appointment reminders could be more customizable
- Initial year sign on could be more flexible
- User friendly set up
June 26, 2023
Great product!
We use Bird Eye to reach out to new patients to have them complete a Patient Satisfaction Survey, to reach out to new patients and existing patients to do request reviews and to reply to them, to monitor our DMs in social media in the Bird Eye inbox and to monitor our Google messaging.
- Request reviews from patients
- Allow me to reply to reviews right on their platform
- Allow us to monitor DMs through our social media
- Allow us to respond to Healthgrades reviews on the Bird Eye platform
June 24, 2023
Highly recommend
Birdeye has eliminated the issues we were having with getting patient reviews. It was like a "set it and forget it" system once implemented! I use Birdeye to reply to messages sent by patients and to monitor reviews.
- patient reviews
- posts to social media
- sends messages to office on behalf of patient
- would not change a thing
June 24, 2023
Birdeye is user friendly
<b>Birdeye is user friendly and easy to use. I would recommend to anyone that is looking for a company to generate reviews. We use it daily and it has worked every time we have needed it. I know there are somethings I don't know how to utilize on Birdeye but I know I can reach out to our Birdeye rep and they would be happy to help. </b>
- Generate Reviews
- Automatic replies to reviewer
- Creates campaigns for reviews
- Completing campaigns on mobile site
June 24, 2023
A great software for reputation management
We use Birdeye for our reputation management, mainly gathering 5 star reviews and NPS ratings from tenants at our storage properties.We utilize automated emails and text messages to get these results. We also use Birdeye to directly respond to the feedback that we receive from tenants.
On an annual basis we use Birdeye to conduct a all client survey for our NPS score. We
On an annual basis we use Birdeye to conduct a all client survey for our NPS score. We
- Review request Emails/SMS
- Automated surveys
- Review responses
- If you could selectively add feedback from your direct feedback feature to your Birdeye microsite that would be helpful. Perhaps they could add an optional star rating to the direct feedback so that google could consider it for SEO
- Price is always a factor for us. It is expensive but they do also have better prices than other reputation management systems.
- The reporting on your customer experience results does not show a combined text and email result. You have to look at them separately. It would be much more convenient if there was also a combined report.
June 23, 2023
Mktg Officer of LACOMS
Birdeye plays a big role in our company's reputation management. I have widely use their functions mainly housing the reviews we are getting accross all media platforms. It also helped me set KPI for our office and empowering employees through engagements I can monitor highlighting their names on. What I like most about Birdeye is that it when we receive reveielws we can reply directly to playform.
- House all social media reviews
- Can reply directly to the reviews at ease
- Integrates with other systems like DSN
- Friendliness of settings
- Assigning a dedicated advocate
- Yelp integration
June 22, 2023
Birdeye Is Worth the Investment!
We use Birdeye to manage our reviews on various platforms, acquire more reviews, communicate with customers via google, social media and our Birdeye number.
- Great Customer Communications Platform
- Integrates Natively With Multiple Platforms
- Great Reputations Management Software
- Great Support & Onboarding Team
- Sometimes Integrations Disconnect
- Semi Lengthy On Boarding Process
- Social Media Analytics Are Not In Depth
Birdeye makes asking for reviews much more user-friendly and easier. Instead of creating your own process for getting reviews, you can automate review asking or at the very least have a system that helps make the manual asking for reviews not much more than a few clicks of the mouse. Also, it helps with customer communication from various social media platforms, and even the option, for an additional cost, to publish to several social media sites at once, reducing the amount of time posting to various websites and platforms.
- Social media posting on several sites at once
- Automating review generation process
- Improving search engine ranking
- Faster, less complicated onboard process
- Glitchy interface at times
- App could replicate web platform's features more often
Our company uses Birdeye to respond to reviews, messages, comments left across multiple social media platforms.
- Allows review management in one platform
- Automated review request
- Easily track all messages, comments, and reviews in one place
- Sending out a release email when new things are deployed or changed in the system
- When a fix is deployed for an issue it seems we end up with the same problem 1-2 weeks later
- Sales team is very pushy
June 22, 2023
Birdeye catches the worm!
We use Birdeye to help manage our online reputation and it has been a great tool for us! In the time since using Birdeye, we have increased our Google star rating, increased the number of overall reviews for our potential clients to read and made it easier all around to receive feedback from our clients. The integration with Salesforce has been integral in reducing the number of steps a person needs to request feedback and has made it easier to track. Highly recommend. We also recently started using the survey feature to gauge our newer clients and make sure they are receiving the service they expected.
- Integration with Salesforce
- Ease of monitoring and replying
- Useful reports
- Would like a better way of customizing multiple graphic options
- Would like to configure the integration with Salesforce to pull different information
Birdeye helps consolidate review site monitoring in one place and allows organizations respond quickly. I use it for reputation management, chat features, and more. The chat feature is a lot more affordable than other alternatives out there, although it's not quite as capable as others. It has a variety of uses with an easy to use interface.
- Reputation Management
- Customer Service
- User Interface
- Customizing chats
- More clarity during sales process
- Scheduled phone calls. Every call for onboarding was out of the blue.
June 22, 2023
VERY USER FRIENDLY.
we are able to view things that residents send to us and it has been a smooth process so far. the system is easy to navigate and makes it easy for us to communicate easily and effectively with people. i also love that it gives people the option to be able to send pictures through to use, when we need proof of payment
- delivers messages quickly
- vert effective navigation
- user friendly
- sometimes lags a little
June 22, 2023
Excellent reputation management platform
We use Birdeye as our reputation management platform. After identifying that we needed to expend more effort in obtaining reviews and managing responses, Birdeye was the best fit for our organization.
- Obtaining positive reviews
- Management of responses
- Data analytics
- N/A