Overview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Good product that fits our needs
Love Broadvoice! Affordable and exceptional service!
A decade with Broadvoice - very happy
Broadvoice Review
Broadvoice checked the boxes and delivered
Broadvoice Very Happy Transition
Broadvoice for worry-free VOIP
Broadvoice, great value and product
Scalability: Easy to add/reduce as locations are …
New User!
Broadvoice Serves a Purpose
A solid and affordable option with many features tailored thoughtfully to our needs
Try it!
Broadvoice is a great valued partner in our enterprise.
works but could be smoother
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (90)8.585%
- Answering rules (95)8.383%
- Call park (86)8.383%
- High quality audio (84)8.181%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
b-hive Metered Seat Cloud PBX
$10
b-hive Pro Seat - Call Paths
$10
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
Broadvoice VOIP Desktop App Demo 2020 - Communicator
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 8.1High quality audio(84) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 8.1High quality video(25) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(17) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.7Calendar integration(12) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.5Meeting initiation(14) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.4Record meetings / events(11) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.3Live chat(13) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 8.1User authentication(25) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7.9Participant roles & permissions(27) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8.4Hosted PBX(56) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.3Multi-level Interactive Voice Response (IVR)(40) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.3Directory of employee names(73) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(95) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.3Call recording(66) Ratings
Automatic recording of inbound and outbound calls
- 8.3Call park(86) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.3Call screening(78) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.5Message alerts(90) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.6Business SMS/External Messaging(38) Ratings
Unlimited SMS and/or MMS with clients
- 8.2Online Fax(51) Ratings
Ability to send and receive faxes over the internet
- 7.7Voicemail Transcription(61) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 7.7Mobile app for iOS(76) Ratings
App for iPhone and iPad
- 7.9Mobile app for Android(43) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 8.4Centralized communications management(32) Ratings
All voice, chat, and video features can be managed from one central platform.
- 7.7Team messaging(21) Ratings
Team members can send each other messages.
- 7.1Team document sharing(10) Ratings
Documents can be shared with other team members.
- 7.6Call and meeting analytics(19) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(454)Community Insights
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
- 8.5Likelihood to Renew15 ratings
- 8.6Availability2 ratings
- 7.3Performance2 ratings
- 8.6Usability13 ratings
- 8.5Support Rating14 ratings
- 8.4Online Training2 ratings
- 9.1In-Person Training2 ratings
- 7.7Implementation Rating7 ratings
- 6.8Configurability2 ratings
- 5.9Product Scalability2 ratings
- 9.1Vendor pre-sale2 ratings
- 9.1Vendor post-sale2 ratings
Reviews
(1-25 of 77)Great Service!
- Communcation
- Setup of devices
- Pricing
- SMS capabilities
- Onboarding process- Use a ticket system instead of an email chain
Good product that fits our needs
- Few calls dropped
- Mobile application and Browser based application
- Customer service
- Desktop application
- Browser requires you to open the communicator after logging in - unintuitive.
- Phones are pre-configured for easy plug and play.
- Assigns an implementation and Production Manager to assist throughout the entire installation process.
- Awesome customer support at any time when needed.
- Extremely competitive pricing.
- Ability to integrate with Microsoft Operator Connect Program.
Broadvoice Review
- Broadvoice is very simple to use. Everything comes to our email box and the online dashboard is also easy to navigate.
- Broadvoice listened to our needs and helped us come up with the best course of action to meet those needs.
- Broadvoice was very responsive to our inquires and provide great assistance getting us set up.
- We did have an initial problem with the first phone received not being set up correctly, but they swiftly corrected the problem.
- I would have preferred to see faces on the video call then black screens.
Broadvoice Very Happy Transition
- Voice Connect via Teams
- B Hive App is great
- Onboarding was organized and easy
- Messaging thru B Hive
- Software program to forward calls to Teams was complicated to setup.
- Onboarding support for connecting Broadvoice to Teams could have been better.
- Easy to use
- Great response time
- Very helpful
- A written instruction manual would be great to refer back to
- Monthly emails on any updated features
- Quarterly updates on new products
Broadvoice is an INTEGRAL part of our everyday business!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal
B-Hive is the Best!
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
Review for Broadvoice!
- prompt response
- helpful
- easy to work with
- Multiple emails of same informationn
- Invoicing should be better
- multiple invoice sent
Christina Bailey
- Quick Response
- Quick Solution
- Easy to use
- The phone goes in out and due to the internet
- When forwarding the phone to out Bee Hive Service it makes my cell phone lag
Quick Problem Solving
Broadvoice Supporter
- User Interface
- 24/7 Help Line
- Sending out text messages to patients
- It is a bit tricky when you first are learning to use it
Broadvoice Telecommunications Customer Service is Amazing
- Technical Support
- Billing Support
- Clarity of Calls
- Dependability of service
- Getting a hold of sales
- Client outreach to review contracts
- Explanation of service capabilities
Broadvoice Review
- emails voicemails
- allows us to take office calls remotely
- Copying phone numbers in the B-hive app doesn't always work in my experience.
- It can be hard to hear in the app in my experience.
- It seems to lag more than just my regular phone service in my experience.
Want a Broad range of experience in your business phone service, with well trained customer service? Broadvoice should be your next call.
- In my opinion, customer service goes above and beyond.
- I think they are very knowledgeable about their products.
- Very friendly and kind service.
- Have an area where if someone leaves the company you can temporarily turn off their phone.
- In my experience, the process of turning on a phone is cumbersome, having to get the IP and other information.
- I think the website could be more user friendly. Maybe have an area where the phone information for each phone can be stored.
Happy Customer!
- Caller ID
- Voicemail Recording
- Transfer Calls
- Voicemail Transcript
- Call Recording
- Sometimes I have to delete the same message multiple times before it disappears from my phone.
Where would we be without the features of Broadvoice
- They continually update features on the App
- Reliable seems like there is no downtime
- Quick Support when needed
- I think the Mobile app can be improve for iPhone a little
Broadvoice has been a great Invesment!
- The applications and website platform are both very easy to use.
- Customer Service is extremely helpful.
- Pricing is competitive.
- The quality/ clarity of calls made through the app could use improvement.
- Voicemail Management
- Phone Management and Reassignment
- Customizing Call Flows
- User-based tools for calling rules
- Inbound call management and automated call flows
- Email faxing and message delivery
- Billing could be clearer, and some costs could be better defined.
- Better texting features from Communicator app.
- Easier ways to view all invoices from Support portal for corporate accounts like ours
Easy to Use and Reliable
- Bringing multiple people into important conversations
- Sends voicemails to emails so I can listen from anywhere that I have internet even if I don't have my phone with me
- Keeps my personal phone number private
- Sometimes it does not connect to Bluetooth automatically
Ease of Operations with Broadvoice
- b-hive - being able to use my office phone from anywhere.
- Customer Service has always been helpful and prompt to respond.
- email notification for voicemails are extremely helpful.
- Since the phones are network based, it can be confusing for the average Joe without getting IT involved, but I am unsure of a way around this as I do prefer the network based phones.
- When logging into your Broadvoice account online, it would be helpful to be able to read the different voicemail messages that are saved to be able to switch them more easily.
Great Value
- Keeps the office connected while out of the office
- Keeps our phone lines organized
- Good value
- In my opinion, The app is clunky
- In my opinion, It is not easy to transfer from land lines to mobile devices
- I have found I Cannot clear bulk emails
Broadvoice is The Best Solution You Can Have!
- Any Customer Service Inquiries by remembering and appreciating repeat customers
- Technical Support (Online Email/Telephone)
- Frequently good communication and transparency
- Service is quality and reliable
- responsiveness, although we understand support is busy we do wish for more prompt support without long times if avoidable
Broadvoice allows us to do our work while on the go.
- Sends all voicemail into our email inboxes.
- Provides name of person calling.
- Does not drop calls.
- Would be nice to have a text messaging feature for clients to use.
- There is a slight delay on some phone calls.
- Use a different ring tone so that it is easier to distinguish private from business phone calls through the B-hive app.
More workplace freedom and portability.
- Email delivery of voice mail.
- Ability to change outgoing messages remotely.
- Ability for my staff to access their messages and forward them to other staff.
- Simplify the outgoing message recording process.
- Simply the "Away Message" process.
- The Dashboard in general is a bit clunky for small company use.
- The URL page where you can see all your users in one place is great.
- b-hive mobile app for users to use their mobile phones while not in office.
- Easy to use audio recording for both automated messages and voicemails.
- When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
- Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
- For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.