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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Media Relationship Management
Cision Social Listening
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.
Reviewers rate Implementation Rating highest, with a score of 10.
The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
Reviews
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March 08, 2017
Decent, Not Perfect
Similar in what they offer as a system whole, Cision was able to provide a cleaner look in reporting and more user-friendly interface for daily interaction with the program. Both provide some price negotiation/flexibility to meet specific needs of the department, but are rather comparative overall. We were able to lock in a low price for a multi year contract, but have considered other options for the future in this every changing and improving industry of media monitoring.
March 01, 2017
Cision PR is a great option for PR agencies
The Meltwater platform did not seem as substantial, and if I recall it was also more expensive. We spoke with partner PR agencies from across the country to get their thoughts and the majority preferred Cision. We have used Cision for a number of years now and it has always met our needs.
March 01, 2017
Worth the Investment
I highly recommend Cision PR Software over MyMediaInfo -- it's better suited for quality searches, is more frequently updated, and allows for an easier process for sending press releases using the system itself.
February 22, 2017
Cision - A Powerful Public Relations Tool
We selected Cision PR Software compared to Meltwater because we found that the tools that Cision has to offer, with respect to the field of public relations, are more valuable. Media monitoring, which Meltwater offers, is important, by Cision has stronger tools with respect to keeping current contact information of influential media, which is more important to us.
February 21, 2017
Cision Review
Cision is actually the only PR Software that I've used in my professional career, but it fulfills all of the things that I am looking for. It's easy, user friendly, informative, and the customer service representatives are helpful. I am not sure how it stacks up to other software options, but it works well for me.
February 07, 2017
Cision is the best out there
- Meltwater and Vocus
While certainly not perfect, Cision's media contacts were the most up to date and accurate, and their site was easiest to navigate. The beat descriptions for all of them could be better though, and none offer a way to thoroughly search for drive time radio shows that do interviews each day.
February 06, 2017
Cision PR Software Helps Build Better Relationships
I used to use VOCUS but then switched to Cision. Though they are very similar softwares Cision is even more user friendly and give you more outlet data to work with. I think Cision saves you time and energy.
February 02, 2017
Necessary expense, ROI unknown
Cision had a larger contact database than Meltwater. Vocus has since merged/been bought by Cision so they are combined.
February 02, 2017
Cision Helps PR Pro to Impress Clients -- and Attract New Ones
I used Vocus for several years before it merged with Cision. There were many things I liked and miss about Vocus - maybe because I had 'mastered' their program. It's difficult for me to recall what may be missing now since it's been at least 4-5 years since the changeover.
February 01, 2017
Cision PR and Media List Building are like Peas and Carrots
I was using Vocus and then switched to Cision PR for the ease of use. Since the two platforms have merged the intuitiveness and user friendliness has only improved. Radian6 is not for media list building since the influencer section is very clunky. It's better suited for conversation listening, something Cision PR is not good at despite having social media keyword tracking integrated.
Meltwater has a much easier to use platform and better reporting mechanism that's easier to read than Cision. Their experts and account executives are much easier to access and more responsive than Cision (as is getting help in general). Meltwater has much better social media coverage and tracking.
Cision has better and more updated contacts but I find the platform harder to use and the lists more difficult to find. Since I [have] used Cision I have switched back to Meltwater.
Cision has better and more updated contacts but I find the platform harder to use and the lists more difficult to find. Since I [have] used Cision I have switched back to Meltwater.
January 30, 2017
Cision PR experiences
We attempted to use Hootsuite on a trial basis, but we found it was not as thorough as the older Cision software and thus traded a smoother interface for better efficiency. We'd ideally like a middle ground, but the power Cision has behind its capabilities won out against the easier to use software.
January 27, 2017
Great Media Database
Cision's platform is easier to use and the media database has more contacts than other services do.
January 26, 2017
Cision sizzles
There has been consolidation in this industry, for example Cision absorbed PR Newswire, but Cision seems to have made itself stronger while still producing an effective platform for media monitoring.
January 26, 2017
Great product to use for your news release distributions!
- None
This is the only software I've used.
January 25, 2017
Best media database for PR pros
Cision's media database has the best interface and most accurate information. While we don't use its media monitoring platform, we will continue to rely on the media database for years to come until another tool rises to the occasion. Big shoes to fill for sure!
January 25, 2017
Cision is hands down the best media database we have ever used.
- TrendKite, Meltwater and BurrellesLuce
Compared to these, Cision, when it comes to its media database and reach info, it's leaps and bounds better. We truly haven't found a comparable media database, and we've pretty much tried anything. Cision is consistent, accurate, and reliable. Rarely has it steered me in the wrong direction. I use it daily.
January 25, 2017
Cision for PR Pros
I have mainly used Cision, but tried Metlwater briefly. I can't say that Cision was better but I was more familiar so I stuck with it.
January 25, 2017
If you're in PR invest in Cision now!
Cision now owns Vocus, but when I used Vocus in the past, it just couldn't compare to what Cision offered. The database wasn't updated nearly as frequently, so reporter contact info was terribly out of date. I like the Meltwater product, but it still has some room for growth to compare with the Cision suite of services, and with Cision's acquisition of PR Newswire last year, customers should start realizing some economies of scale when investing in both products down the road.
January 25, 2017
Cision PR, an effective PR platform
My team made this evaluation for me, I do not recall any other platform names. We made the decision to move from a full-blown PR agency relationship to using Cision.
January 24, 2017
Cision is Great for Basic PR Objectives
- Technocrati and TradePub
The Cision database is massive in comparison, spanning all media types, including trade, consumer, broadcast, etc. In addition, the Cision customer service has always been excellent, as I have never had a long wait to speak with a representative and the issue is always quickly resolved. If I want a media contact added to the database, the customer service team is efficient on vetting the contact.
I highly prefer Cision PR Software over Meltwater Media Intelligence Platform. The lists are much easier to manage and the tool itself is more intuitive to me. However, Meltwater's customer service is hands-down better.
January 23, 2017
The precision of Cision - must try!
I can only compare Cision to other email service providers. Whereas it doesn't offer templates so it isn't good for a newsletter, it is great for press releases because they already house the contact lists. Prior to engaging Cision to do blasts, we had to download the contact lists and reload them to a separate ESP.
January 20, 2017
OK in PR
I have evaluated other software and I believe that others do not have an appealing visual interface and are not as easy to use when going step-by-step.
January 20, 2017
Cadillac PR Software
Score 7 out of 10
Vetted Review
Verified User
The only two PR software programs I have ever used were Cision and Vocus. Cision tends to be the "Cadillac" PR software, and Vocus held a close second. Now that Cision has acquired Vocus it isn't even a question any more on which software to use. Hands down I recommend Cision; as long as you have an adequate budget and are going to execute a PR program detailing a solid plan, and mappable objectives. There are some smaller PR software programs out there, and they would suffice if you have a very limited budget and only need to use it for a few things. This is the software you purchase if you are a: boutique PR agency with 10 or more employees, a mid-large size company with several divisions, or a start up company with a decent amount of budget allocated to PR programs.