TrustRadius
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.https://media.trustradius.com/product-logos/Dl/R5/UNZ290FQ37T5.PNGLabTech, Managed or Not?LabTech is used across our entire organization for both MSP and non-MSP clients. It assists with the management and tracking of the PC assets across all clients, gives our Team the tools and information that they need to support the endpoints, and the automation needed for deployment and support of a large number of endpoints with fewer resources.,Automation Customization Flexibility Managment,Technical Support QA of new releases Communications with their customers,7,Fewer human resources needed Occasional additional man hours needed for customization. Product grows as we do,MAXfocus and N-Able,ConnectWise, QuoteWerks,8,1,Automation Inventory Day to Day Support,Watching for Malware/Randsomware Automate work and billing for Break/Fix clients Deployment of Solutions,More Automation and Resolution Migration Automation Better Reporting and Strategy Insight,7,No,Price Product Features Product Usability,I did a very in-depth review and feel that we made the right choice. There has been bumps as there always is with everything. Nothing is perfect and when people tell you that it is, they are not being transparent and you need to look that much harder at something.,Implemented in-house,No,Change management was minimal,Understanding the inner workings of it How somethings related to others How other things would be effected by a change,8,Online training Self-taught,4,Once you understand the product, you can figure most things out yourselves. But there are a few hidden things that you won't ever figure out without someone explaining it to you,No,2,Yes,Yes, there are certain people there that know the product inside and out and are high enough to make anything happen. When something is really difficult or things have gone sideways enough, they always seem to get involved.,Remote Assistance Reviewing an Agents Status Executing an action,Viewing some Delete repeated word Customization Setting up a new client with all of the correct settings and information,Yes,7,Yes,Dashboard view is nice Better Patch Management Cleaner Look,Improved Speed Improved UI Easier access to Data,No,NoLabTech - force multiplication that works well so you don't have to work harderWe use it to manage clients' servers and workstations. The service department uses it exclusively. It allows us to effectively support varied infrastructures.,Scripting - LabTech's scripting engine is powerful and allows us to automatically remediate issues, and reduce work for routine tasks as well schedule tasks. Integrated GUI - The Control Center has a lot of information and it allows us to find issues without asking for remote control of client computers. Remediation - The tools provided give us multiple ways to deliver support which can be necessary at times.,Better AV management integration. Currently we use ESET and Webroot and we often go to the web console of the software vs. the built in LabTech control panels. Some better placement of tools. Not all are very intuitive. License management of add-ons. Not easy to get a quick report.,9,Better leverage of technical resources. Force multiplication is the name of the game when discussing automation tools. It's enabled us to keep our technical headcount low and pay our people better as a result.,Kaseya Virtual System Administrator (VSA),ConnectWise, QuoteWerksLabTech leads to more productive and positive environmentWe use LabTech to monitor technology assets for approximately 50 clients with 800 endpoints in total. LabTech alerts us to issues that need to be addressed by creating tickets in our Connectwise system. It also allows us to connect to endpoints remotely for problem resolution when the issue cannot be automatically addressed and resolved by LabTech. In some instances, we can use LabTech to remediate the issue without having to connect to the endpoint, a real plus in many situations.,Remote access to endpoints is through Screenconnect. This tool connects faster than anything we have ever used and we have far fewer problems connecting than we had with other tools. The integration with Connectwise is very tight. Many tickets are created for issues that may need attention, but are then closed because the situation has been resolved. For example, we get tickets when servers are offline. When the issue is resolved, the tickets automatically close and we don't have to go through them to make sure that they were closed. LabTech also allows us to control how tickets are created in our Connectwise system based on the category of alert. It is very easy to make sure critical issues are separated from non-critical issues so that our on-call team can be notified of critical events and not bothered with alerts that do not require immediate attentions.,The reporting functionality could certainly be improved. You can schedule reports to be sent to clients or internally, but the scheduling is very inflexible. When we purchased LabTech, we were also interested in backup software that would integrate and allow us to perform workstation image backups to local NAS drives. We went with ArcServe only to find out that it wasn't well integrated, in fact, I don't think it is unfair to say that is was not integrated at all. We also learned that we were paying for licenses that are actually free directly from ArcServe. We were able to get the billing changed and we were eventually able to get LabTech to monitor the ArcServe backups, but there still isn't really what we would call integration available. Many of the things that we asked about during implementation had answers that began with 'you can write an SQL query....'. In my mind, this is not an acceptable answer. These were not off the wall requests, but were about how to get the same functionality we had in our previous tool. I don't expect to have to use SQL queries to get reasonable information out of the tool.,8,It was much cheaper for us to purchase LabTech than to keep paying for support on the product that we owned previously. It took us much longer than expected to fine tune the system and be using LabTech 100%. If you switch from another tool, plan on several months to get it implemented and you will need a resource dedicated to this effort. In the end, we are more productive and my team is much less frustrated than they were previously.,Kaseya Virtual System Administrator (VSA),ConnectWiseLabtech an excellent MSP frameworkWe are currently using Labtech to support our customers IT systems. For our larger customer's we provide Labtech as a service to augment our customers Internal IT operations. Labtech provides a framework for our automation of windows systems management, using its API we integrate our UNIX systems management as well,Labtech's scripting is some of the best we have used in the RMM market, while not as intuitive as others it is far more powerful Labtech's Integration with Screenconnect makes connecting to many different systems quickly very easy,Labtech currently can not provide very fine-grained monitoring that is needed for monitoring HA systems Labtech's scalability is limited by the hosting platform. a rebuild to use a more robust hosting platform in a scale out vs scale up methodology would be greatly preferred Labtechs managment system,8,Labtech's automation has made our techs more effective The amount of time to get effective with the system is about 3x what was initially estimated,SolarWinds N-central,Malwarebytes, Atlassian Confluence, Apple Remote Desktop, ScreenConnect,Yes,Product Features Analyst Reports Third-party Reviews,Not at this time,No,3,No,No i have never received what i would call exceptional support from ConectWise for LabtechRobust and highly capableLabtech for IT Service Providers is a very versatile product that has taken the industry over as the front runner. There is a ton of support out there for the product, as well as a following of independent developers. Labtech is capable of managing our client networks by independently scanning and deploying agents, installing Microsoft patches, keeping us informed about AV status, and monitoring for events that occur on critical machines.,Dataviews that show a variety of important information about machines Searches help identify machines with criteria Scripting is very versatile,GUI improvements Reporting is lacking Somewhat complex and high learning curve,10,Takes time to implement Makes technicians more capable Get information you need faster and easier,Kaseya Virtual System Administrator (VSA),PRTG Network Monitor, Kaseya Virtual System Administrator (VSA), ConnectWisePretty good product for small/mid MSPsWe are a managed services provider and use it as one of our RMM tools. We use it to administer patching, reports, integration with antivirus software, integration with backup software and remotely connect to workstations/servers. Our entire service desk and professional services team use LabTech. We do not use it for network monitoring, Office 365 management or AD integration.,The integration with screenconnect is my favorite. Being able to console in directly to a machine within a matter of a few clicks is great. Performance is better than teamviewer, logmein, Bomgar, join.me and vnc. Integration with third party products, such as Webroot or Shadow Protect. It has made deployments much easier to manage. Support. The support team at LabTech has always been great. They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast.,Patching. This used to work well, but since the 10.0 version forward, it has been lacking. Too often we have systems that don't patch and servers that don't reboot and manual intervention is needed. Reporting. Could use a lot of work. Even with going to Devexpress, we aren't seeing what we want for larger businesses and have to rely on creating our own reports through other tools. Support for third party products. I find a lot that if it isn't integrated to LabTech, the reporting on it lacks. Currently my biggest pet peeve, is how LabTech reports other antivirus statuses. Works great if it is Vipre, ESET or Webroot, but if you are using Trend, Symantec or something else, you don't get accurate data about version status or if it is up to date. Sometimes, it doesn't report an antivirus installed, even though it clearly is.,7,As far as actual dollar amount would go, I couldn't tell you. However, as an admin, there is a lot of automation that does occur and does work well for us, so I could say that we do get a lot out of the product. There are a lot of small, administrative tasks that LT performs on the backend, that saves a lot of time. We rely less on people and more on the tool to handle NOC related issues.,,PRTG Network Monitor, PacketTrap,8Automation at its finestAs a managed service provider, we used Labtech to manage, automate and maintain our customers' networks.,Labtech is great for keeping your Microsoft machines up to date with patching. You can set and approve patches on for each of your customer's specific needs. The monitoring allows for full customization according to your needs. System automation saves your company time by automatically resolving issues without the need for human interaction.,Virtual machine monitoring is not that robust and hard to configure. Alerting can sometimes be overwhelming. VNC can sometimes be troublesome to connect to machines.,10,Labtech reduces the amount of man power that you need by automating tasks. Labtech is very pricey and you have to pay them for help with more complex issues. Save money by saving time.,,SolarWinds MSP Manager, Kaseya Network Monitor, Lansweeper,3LabTech, the last RMM You Will Ever UseWe utilize LabTech, or Connectwise Automate as they have changed the name, to rapidly deploy remote management tools to our end clients. We use it to do everything from managing Windows patches to automatically cleaning registry errors and auto fixing issues with Windows. We also use it to distribute approved software and make tickets for pressing end client issues. It also enables us to deploy commands to entire environments if we need to mass deploy a GPO or find a single file in hundreds of computers.,Scalability. Reduces time that techs need to work on remote computers. Infinitely customizable. Auto fix actions to keep your techs focused on what really matters.,Complex setup and configuration, you need a degree in LabTech to really be able to implement it without some help from Connectwise. The main control center and dashboard GUI looks like it came out of Windows 98 but the Computer Management and Patch Management screens look like Windows 10, it can be jarring going back and forth. You will have no clue what to do with all your free time once you have it set up.,10,Reduced load time on technician timetables, opening time up to additional work that may have been put off until after regular tasks are done. Enables software and patches to be pushed out in minutes instead of hours. Lets end users submit tickets directly from a tray icon, reducing time between the first time an issue pops up and when it is brought to your attention and resolved.,SCCM and AlterisLabTech is everything you need in a tool to support your Managed IT Services businessWe are a Managed Services company and use Labtech to provide IT management services to our customers. We use it to provide the standard RMM tasks of monitoring and maintenance, patching, remote access through ScreenConnect, antivirus, scripting and automation. It allows us to have a small team of technicians that can work either remotely or on-site at our customers to manage a large number of customer machines.,Scripting and automation is very strong with LabTech - my first visit to the yearly conference someone told me that "LabTech can do anything" and over the years I've learned that is almost entirely true. Remote access. LabTech/ConnectWise purchased the company ScreenConnect over a year ago and integrated it fully into the LabTech product at no additional charge. ScreenConnect is truly the best remote access software I've ever used. LabTech is at the top of the industry and we see the benefits from that with the 3rd party integrations that come from being a big player in the market. Big and small companies have worked with LabTech to make custom plugins for their products - products like Intel vPro, Microsoft CloudConnect, Veeam Backup, and ConnectWise are among our favorite integrations.,Product updates are historically an area where I would like to see improvement, though to be fair they are working hard on improving it. Major releases often are delayed for months with no real communication or explanation. They have recently promised monthly bug fix releases, and they have stuck to it which is appreciated. There is a module that integrates with Active Directory and imports contacts to be synced with service tickets. The AD module could use a lot of improvements - mainly being smarter and being able to detect removed/disabled contacts. Network monitoring with SNMP is something that's been promised an improvement but haven't seen any movement on in a long time. The current functionality is barely usable so we've added additional 3rd party products to our toolbox to fill that need.,9,Before we implemented LabTech we were having trouble selling our Managed IT Services, and when we did sell it we were having difficulty meeting the promises that we had made. Since implementing LabTech over 5 years ago our number Managed IT Service customers/managed endpoints have grown over 10x, and a lot of that can be attributed to having the right tool in place to be able to support those customers. The companies that LabTech partners with make it very easy to provide additional services - either included in the cost of MSP or additional. Services like Webroot AV which come at a monthly subscription allowed us to put aside the yearly conversations with our customers about re-upping AV and focus on more critical systems and services. That reduced the drag on our sales department to free them up to go after bigger and better fish.,Kaseya,ConnectWise, Veeam Backup & Replication, WebrootGreat software, needs Mac support and a refreshed UIWe use Labtech to manage PCs for hundreds of users. We use it for our commercial clients and we use it to monitor and maintain the computers. In addition, we use Labtech to push out software and software updates. It helps us manage inventory and to ensure that all employees are on current software.,Software patching Inventory Management Scripting,Mac Support Move the app to the cloud Needs a UI refresh,8,Less truck rolls Automation reduces tickets Manages AV,GFI and Continuum,ConnectWise, WebrootLabtech Review for MSPsWe use LabTech to manage our clients' IT environments.,ScreenConnect works great. This tool in LabTech allows us to provide quick effective remote support to our clients. LabTech is very customizable and has some powerful scripting.,There Is still a lot of noise created from the systems especially if you use Ignite. Server monitors are not reliable. We receive a lot of false positive alerts or no alerts at all sometimes. Kaseya monitoring was much better! The system has a lot you can do with it but for most busy MSPs that do not have time to have a full time LabTech admin it needs to be simplified to ensure the system is able to have basic functions working consistently for all managed systems. Currently many common tasks to set up best practices are not intuitive at all! The mobile app does not really work well at all. It locks up and is so slow to refresh data and is unusable. The web interface has improved a lot but still lacks a lot of the functionality that we had in Kaseya.,3,LabTech has not really helped us that much. It was cheaper than Kaseya so we saved a little money but the time lost working to tune and fix issues with the system makes that a wash. Best thing about LabTech is ScreenConnect!,Kaseya Virtual System Administrator (VSA),ConnectWise, LogMeIn Rescue, ScreenConnectLabTech - An MSP's best automation toolWe use LabTech to manage, monitor and automate our services across all of our customer systems. LabTech allows us to manage, monitor, alert, script and deploy to and from multitudes of systems in a very timely manner, reducing our time to resolution from hours to minutes in most everything we do.,The LabTech scripting engine is awesome. It allows us to automate repetitive tasks and significantly reduce our time of effort in solving tasks. Hardware information gathering and reporting. The basic Agent information portal in LabTech allows a very clear overview of the state of the hardware and also allows us to rapidly dig into a particular hardware or software area.,The new UI for the LabTech Agent is good looking but not as intuitive as the previous one. It also takes some screen dragging to get to the view that you want. Would be nice if the main UI dashboard could be scaled to fit the data panels in the view instead of having to click/drag to get to the panel you want.,10,LabTech allowed us to reduce from dozens of hours per month of manual effort in support of each system to minutes per month. It has allowed our business to grow while keeping our staff size down.,Kaseya IT Center,ConnectWise, ScreenConnect, WebrootThoughts about LabTechWe use LabTech to manage the computers within our organization, as well as a few thousand computers we manage for our customers.,Provides good, detailed information about computers' properties - running processes, installed software, hardware, networking, logs, etc... Provides simple, fast, and powerful remote access capabilities. Can be configured to automatically respond when certain behaviors occur on monitored computers. The possible responses are limited only by imagination. Has powerful scripting capabilities.,The user interface is improving with new versions but is unintuitive and sometimes difficult to figure out.,8,LabTech can save enormous man-hours of work through scripting & automation. If there is a task that must be repeated on multiple systems - pushing updates (Microsoft or 3rd party), or installing/uninstalling applications for example - then a LabTech admin can spend time *once* to configure LabTech to perform that action on all of the computers, and then the action can occur automatically. It isn't necessary for a technician to perform the action repeatedly for every managed computer.,Kaseya,Windows Server, Microsoft Exchange,20,2,Maintaining Microsoft & 3rd-party patches are up-to-date on managed systems Remote-access to user computers in order to help users having trouble. Deploy software without needing to send a technician to every workstation.,We can analyze what hardware or software is in-use at client sites and generate reports, to suggest upgrades. We can have LabTech proactively alert us if a specific component or machine is failing, and automatically generate an email to an Acct Rep to quote out a replacement part.,10LabTech ReviewWe used LabTech for monitoring devices. It's very easy to use and very user friendly. It has been used a s apart of our core testing of the devices that are designed by our company.,Very user friendly. Inexpensive as compared to others. Good for a small sized company.,Make it good for larger networks. Have more room to customize the dashboards. Make it faster for a larger scale.,10,It was beneficial from the testing perspective. It had a positive impact on that.,,Ipswitch MOVEit, PRTG Network Monitor, PulsewayLabtech Our impressionThe product is designed to be used as an advanced monitoring and remote support tool. We use it to manage and monitor all our customers' servers, desktops and provide remote support. It addresses the need to monitor multiple servers, provide Microsoft patching, remote support and some basic reporting.,Remote access. Now it uses screen connect to remotely access computers- it is much faster. Monitoring of servers for uptime and errors - this is ok could be a lot better.,Labtech has lots of features unfortunatly a lot feel incomplete or don't work as well as you would expect. It has a tool to pull license keys of machines that doesn't work well. The reporting is very inflexible and slow. The monitoring of uptime can be a little flakey and the lowest threshold is 5 min. We would prefer to know immediately if something is down. It's very expensive especially considering we host it ourselves on our own servers. It's powerful but requires a lot of effort to make it work for you. At a conference a question was asked "Who feels they are not utilizing LabTech to its full potential" nearly everyone put their hands up. It requires a lot of work. Microsoft patching requires a bit of effort to keep on track and is a bit manual accepting patches etc.,5,It has reliably detected when servers or internet links go down. It reliably tells us when servers are running out of space. Negative- it's expensive and only does the main points mentioned above well for us. It doesn't do a great job of reliably monitoring backups, especially when you have multiple products for different reasons. We use Alert Centric for backup monitoring.,,ScreenConnect
Windows
ConnectWise Automate (formerly LabTech)
105 Ratings
Score 8.3 out of 101
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ConnectWise Automate Reviews

ConnectWise Automate
105 Ratings
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Score 8.3 out of 101

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Jack Skinner profile photo
Score 7 out of 10
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LabTech is used across our entire organization for both MSP and non-MSP clients. It assists with the management and tracking of the PC assets across all clients, gives our Team the tools and information that they need to support the endpoints, and the automation needed for deployment and support of a large number of endpoints with fewer resources.
  • Automation
  • Customization
  • Flexibility
  • Managment
  • Technical Support
  • QA of new releases
  • Communications with their customers
LabTech is a great product, but has great room for improvement and has gradually improved over the past year or so. It lacks some maturity in the product, but excels in features and flexibility. The lack of maturity can usually be over come with some customization due to its flexibility, but it requires additional man hours spent on the product. At times, the support of the test technology is also an issue, but again can usually be over come by additional customization.
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Stuart Bryan profile photo
Score 9 out of 10
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We use it to manage clients' servers and workstations. The service department uses it exclusively. It allows us to effectively support varied infrastructures.
  • Scripting - LabTech's scripting engine is powerful and allows us to automatically remediate issues, and reduce work for routine tasks as well schedule tasks.
  • Integrated GUI - The Control Center has a lot of information and it allows us to find issues without asking for remote control of client computers.
  • Remediation - The tools provided give us multiple ways to deliver support which can be necessary at times.
  • Better AV management integration. Currently we use ESET and Webroot and we often go to the web console of the software vs. the built in LabTech control panels.
  • Some better placement of tools. Not all are very intuitive.
  • License management of add-ons. Not easy to get a quick report.
I think it works well as a standalone RMM platform and could supplant tools like LANdesk if the ticketing and other reporting tools were richer. I'd like to see better IoT support and that will come but for now it's a solid tool and well suited for internal and outsourced IT departments.
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Linda Lynch profile photo
Score 8 out of 10
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We use LabTech to monitor technology assets for approximately 50 clients with 800 endpoints in total. LabTech alerts us to issues that need to be addressed by creating tickets in our Connectwise system. It also allows us to connect to endpoints remotely for problem resolution when the issue cannot be automatically addressed and resolved by LabTech. In some instances, we can use LabTech to remediate the issue without having to connect to the endpoint, a real plus in many situations.
  • Remote access to endpoints is through Screenconnect. This tool connects faster than anything we have ever used and we have far fewer problems connecting than we had with other tools.
  • The integration with Connectwise is very tight. Many tickets are created for issues that may need attention, but are then closed because the situation has been resolved. For example, we get tickets when servers are offline. When the issue is resolved, the tickets automatically close and we don't have to go through them to make sure that they were closed.
  • LabTech also allows us to control how tickets are created in our Connectwise system based on the category of alert. It is very easy to make sure critical issues are separated from non-critical issues so that our on-call team can be notified of critical events and not bothered with alerts that do not require immediate attentions.
  • The reporting functionality could certainly be improved. You can schedule reports to be sent to clients or internally, but the scheduling is very inflexible.
  • When we purchased LabTech, we were also interested in backup software that would integrate and allow us to perform workstation image backups to local NAS drives. We went with ArcServe only to find out that it wasn't well integrated, in fact, I don't think it is unfair to say that is was not integrated at all. We also learned that we were paying for licenses that are actually free directly from ArcServe. We were able to get the billing changed and we were eventually able to get LabTech to monitor the ArcServe backups, but there still isn't really what we would call integration available.
  • Many of the things that we asked about during implementation had answers that began with 'you can write an SQL query....'. In my mind, this is not an acceptable answer. These were not off the wall requests, but were about how to get the same functionality we had in our previous tool. I don't expect to have to use SQL queries to get reasonable information out of the tool.
Overall, LabTech works well for us and we are happier than we were with our previous tools. The ease and speed at which we can make remote connections has made our team more productive than we were previously. There is, however, a period of time where you need to be fine tuning the tools to eliminate some of the noise that is generated out of the box.
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Steven Peterson profile photo
Score 8 out of 10
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We are currently using Labtech to support our customers IT systems. For our larger customer's we provide Labtech as a service to augment our customers Internal IT operations.
Labtech provides a framework for our automation of windows systems management, using its API we integrate our UNIX systems management as well
  • Labtech's scripting is some of the best we have used in the RMM market, while not as intuitive as others it is far more powerful
  • Labtech's Integration with ScreenConnect makes connecting to many different systems quickly very easy
  • Labtech currently can not provide very fine-grained monitoring that is needed for monitoring HA systems
  • Labtech's scalability is limited by the hosting platform. a rebuild to use a more robust hosting platform in a scale out vs scale up methodology would be greatly preferred
  • Labtechs managment system
Labtech is well suited for advanced MSP's it is a framework more than a solution. The time involved in setting it up is quite high compared to other RMM's we have used. The analogy i use to describe lab tech is it is an erector set, you can do just about anything you want with it.

It currently uses a windows-based console to access the system, We would prefer a full web console just for being able to access the system universally
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Daniel Dausch profile photo
Score 10 out of 10
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Labtech for IT Service Providers is a very versatile product that has taken the industry over as the front runner. There is a ton of support out there for the product, as well as a following of independent developers. Labtech is capable of managing our client networks by independently scanning and deploying agents, installing Microsoft patches, keeping us informed about AV status, and monitoring for events that occur on critical machines.
  • Dataviews that show a variety of important information about machines
  • Searches help identify machines with criteria
  • Scripting is very versatile
  • GUI improvements
  • Reporting is lacking
  • Somewhat complex and high learning curve
A single company many not need something so complex to handle their patching and machine management, but for a company that manages different environments and many machines, Labtech is great. Coming from a previous product, Labtech is capable of handling a more robust service area that we were striving to achieve.
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Score 7 out of 10
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We are a managed services provider and use it as one of our RMM tools. We use it to administer patching, reports, integration with antivirus software, integration with backup software and remotely connect to workstations/servers. Our entire service desk and professional services team use LabTech. We do not use it for network monitoring, Office 365 management or AD integration.
  • The integration with screenconnect is my favorite. Being able to console in directly to a machine within a matter of a few clicks is great. Performance is better than teamviewer, logmein, Bomgar, join.me and vnc.
  • Integration with third party products, such as Webroot or Shadow Protect. It has made deployments much easier to manage.
  • Support. The support team at LabTech has always been great. They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast.
  • Patching. This used to work well, but since the 10.0 version forward, it has been lacking. Too often we have systems that don't patch and servers that don't reboot and manual intervention is needed.
  • Reporting. Could use a lot of work. Even with going to Devexpress, we aren't seeing what we want for larger businesses and have to rely on creating our own reports through other tools.
  • Support for third party products. I find a lot that if it isn't integrated to LabTech, the reporting on it lacks. Currently my biggest pet peeve, is how LabTech reports other antivirus statuses. Works great if it is Vipre, ESET or Webroot, but if you are using Trend, Symantec or something else, you don't get accurate data about version status or if it is up to date. Sometimes, it doesn't report an antivirus installed, even though it clearly is.
Overall, I think LabTech ( LT) has been able to do well in all areas, but I see it lacking the ability to manage large scale environments. The LT server itself starts having performance issues over 5,000 agents. Even though you can break out certain services, it needs to be able to scale much higher than that. Within the next 2-3 years, we will have double the amount of agents we currently have and right now we are at 6,500.
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February 28, 2017

Automation at its finest

Score 10 out of 10
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As a managed service provider, we used Labtech to manage, automate and maintain our customers' networks.
  • Labtech is great for keeping your Microsoft machines up to date with patching. You can set and approve patches on for each of your customer's specific needs.
  • The monitoring allows for full customization according to your needs.
  • System automation saves your company time by automatically resolving issues without the need for human interaction.
  • Virtual machine monitoring is not that robust and hard to configure.
  • Alerting can sometimes be overwhelming.
  • VNC can sometimes be troublesome to connect to machines.
I have used many of Labtech's competitors and I can tell you that Labtech is the best of the best.
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Score 10 out of 10
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We utilize LabTech, or Connectwise Automate as they have changed the name, to rapidly deploy remote management tools to our end clients. We use it to do everything from managing Windows patches to automatically cleaning registry errors and auto fixing issues with Windows. We also use it to distribute approved software and make tickets for pressing end client issues. It also enables us to deploy commands to entire environments if we need to mass deploy a GPO or find a single file in hundreds of computers.
  • Scalability.
  • Reduces time that techs need to work on remote computers.
  • Infinitely customizable.
  • Auto fix actions to keep your techs focused on what really matters.
  • Complex setup and configuration, you need a degree in LabTech to really be able to implement it without some help from Connectwise.
  • The main control center and dashboard GUI looks like it came out of Windows 98 but the Computer Management and Patch Management screens look like Windows 10, it can be jarring going back and forth.
  • You will have no clue what to do with all your free time once you have it set up.
LabTech is best suited when you need to manage many different computers on many different clients or hundreds of computers on a single client. Don't bother picking this up if you have less than fifty endpoints that you manage. Also if you are unfamiliar with key SQL, PowerShell, and Scripting concepts you may want to take a few courses before implementing LabTech as it can be very technical to get the initial setup out of the way. After that, you can deploy software, reboot computers, run remote PowerShell commands, and more with the touch of a single button.
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Score 9 out of 10
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Verified User
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We are a Managed Services company and use Labtech to provide IT management services to our customers. We use it to provide the standard RMM tasks of monitoring and maintenance, patching, remote access through ScreenConnect, antivirus, scripting and automation. It allows us to have a small team of technicians that can work either remotely or on-site at our customers to manage a large number of customer machines.
  • Scripting and automation is very strong with LabTech - my first visit to the yearly conference someone told me that "LabTech can do anything" and over the years I've learned that is almost entirely true.
  • Remote access. LabTech/ConnectWise purchased the company ScreenConnect over a year ago and integrated it fully into the LabTech product at no additional charge. ScreenConnect is truly the best remote access software I've ever used.
  • LabTech is at the top of the industry and we see the benefits from that with the 3rd party integrations that come from being a big player in the market. Big and small companies have worked with LabTech to make custom plugins for their products - products like Intel vPro, Microsoft CloudConnect, Veeam Backup, and ConnectWise are among our favorite integrations.
  • Product updates are historically an area where I would like to see improvement, though to be fair they are working hard on improving it. Major releases often are delayed for months with no real communication or explanation. They have recently promised monthly bug fix releases, and they have stuck to it which is appreciated.
  • There is a module that integrates with Active Directory and imports contacts to be synced with service tickets. The AD module could use a lot of improvements - mainly being smarter and being able to detect removed/disabled contacts.
  • Network monitoring with SNMP is something that's been promised an improvement but haven't seen any movement on in a long time. The current functionality is barely usable so we've added additional 3rd party products to our toolbox to fill that need.
All Managed Service Providers should be on LabTech. Period. I've used/seen some of the competition and while they all have their pros/cons, I don't think anything else compares. In the Enterprise sector it could also be very valuable for an IT team to remotely access and manage all endpoints. I'm not sure it would be worth the investment for smaller companies with an in-house IT department, solely because of the cost associated.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Labtech to manage PCs for hundreds of users. We use it for our commercial clients and we use it to monitor and maintain the computers. In addition, we use Labtech to push out software and software updates. It helps us manage inventory and to ensure that all employees are on current software.
  • Software patching
  • Inventory Management
  • Scripting
  • Mac Support
  • Move the app to the cloud
  • Needs a UI refresh
Labtech is great for managed services providers who are looking to bring organization to the chaos of their client environments. It is helpful in lowering the frequency of rolling trucks to the customers site and helps you to increase the tickets that can be resolved over the phone instead of in person.
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September 27, 2016

Labtech Review for MSPs

Score 3 out of 10
Vetted Review
Verified User
Review Source
We use LabTech to manage our clients' IT environments.
  • ScreenConnect works great. This tool in LabTech allows us to provide quick effective remote support to our clients.
  • LabTech is very customizable and has some powerful scripting.
  • There Is still a lot of noise created from the systems especially if you use Ignite.
  • Server monitors are not reliable. We receive a lot of false positive alerts or no alerts at all sometimes. Kaseya monitoring was much better!
  • The system has a lot you can do with it but for most busy MSPs that do not have time to have a full time LabTech admin it needs to be simplified to ensure the system is able to have basic functions working consistently for all managed systems. Currently many common tasks to set up best practices are not intuitive at all!
  • The mobile app does not really work well at all. It locks up and is so slow to refresh data and is unusable.
  • The web interface has improved a lot but still lacks a lot of the functionality that we had in Kaseya.
It's good for a company of managed service providers that can dedicate an employee to manage the system full time. It's not good for busy small to mid size managed service providers without the resources to spend lot of time maintaining LabTech.
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We use LabTech to manage, monitor and automate our services across all of our customer systems. LabTech allows us to manage, monitor, alert, script and deploy to and from multitudes of systems in a very timely manner, reducing our time to resolution from hours to minutes in most everything we do.
  • The LabTech scripting engine is awesome. It allows us to automate repetitive tasks and significantly reduce our time of effort in solving tasks.
  • Hardware information gathering and reporting. The basic Agent information portal in LabTech allows a very clear overview of the state of the hardware and also allows us to rapidly dig into a particular hardware or software area.
  • The new UI for the LabTech Agent is good looking but not as intuitive as the previous one. It also takes some screen dragging to get to the view that you want. Would be nice if the main UI dashboard could be scaled to fit the data panels in the view instead of having to click/drag to get to the panel you want.
LabTech is suited to almost any location/scenario where you have devices/hardware you want to automatically monitor and alert or support.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use LabTech to manage the computers within our organization, as well as a few thousand computers we manage for our customers.
  • Provides good, detailed information about computers' properties - running processes, installed software, hardware, networking, logs, etc...
  • Provides simple, fast, and powerful remote access capabilities.
  • Can be configured to automatically respond when certain behaviors occur on monitored computers. The possible responses are limited only by imagination.
  • Has powerful scripting capabilities.
  • The user interface is improving with new versions but is unintuitive and sometimes difficult to figure out.
LabTech is very powerful and vary capable & useful if you learn how to use it correctly. If you aren't able to put in the needed time and effort to learn it, then it won't be very beneficial. The LT training offerings are very good, if you have the time & money to attend them.
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July 25, 2016

LabTech Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We used LabTech for monitoring devices. It's very easy to use and very user friendly. It has been used a s apart of our core testing of the devices that are designed by our company.
  • Very user friendly.
  • Inexpensive as compared to others.
  • Good for a small sized company.
  • Make it good for larger networks.
  • Have more room to customize the dashboards.
  • Make it faster for a larger scale.
LabTech would be more suited for the small sized company, it has to make improvements for larger companies or larger scale [use].
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January 11, 2016

Labtech Our impression

Score 5 out of 10
Vetted Review
Verified User
Review Source
The product is designed to be used as an advanced monitoring and remote support tool. We use it to manage and monitor all our customers' servers, desktops and provide remote support. It addresses the need to monitor multiple servers, provide Microsoft patching, remote support and some basic reporting.
  • Remote access. Now it uses screen connect to remotely access computers- it is much faster.
  • Monitoring of servers for uptime and errors - this is ok could be a lot better.
  • Labtech has lots of features unfortunatly a lot feel incomplete or don't work as well as you would expect. It has a tool to pull license keys of machines that doesn't work well. The reporting is very inflexible and slow. The monitoring of uptime can be a little flakey and the lowest threshold is 5 min. We would prefer to know immediately if something is down.
  • It's very expensive especially considering we host it ourselves on our own servers.
  • It's powerful but requires a lot of effort to make it work for you. At a conference a question was asked "Who feels they are not utilizing LabTech to its full potential" nearly everyone put their hands up. It requires a lot of work.
  • Microsoft patching requires a bit of effort to keep on track and is a bit manual accepting patches etc.
Its remote access is really good now. It is improving all the time. Its quite good for monitoring the basics on servers like disk space, uptime, and patching (with a little work). A lot of MSPs use it because it's one of the best of the bunch. It used to be a lot cheeper now it is not. Best thing is get a demo and really try it out (if you have time) don't accept the sales pitch of it will all work once it's set up. You need to see it all working for what you want before you buy.
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Feature Scorecard Summary

Remote monitoring (2)
9.0
Network device monitoring (2)
8.0
Multiple Server Monitoring (2)
9.0
Multi-device monitoring (2)
9.0
Automated alerts and notifications (2)
9.5
Patch Management (2)
9.0
Service configuration management (2)
9.0
Software and hardware inventory (2)
9.5
Policy-based automation (2)
9.0
Performance data reports (2)
9.0
Customizable reporting (2)
8.5
Data visualization (2)
8.0
Risk analysis (2)
9.0
Data backup and recovery (2)
6.5
Antivirus and malware management (2)
8.5
Adinistraor access control (2)
9.5

About ConnectWise Automate

ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services. The vendor says their remote monitoring and management (RMM) platform provides powerful automation to discover and manage devices, monitor for problems, and automate action. According to the vendor, this solution enables users to deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most.

ConnectWise Automate Features

Has featureDiscovery
Has featureManagement
Has featureMonitoring
Has featureAutomation
Has featureIntegration

ConnectWise Automate Screenshots

ConnectWise Automate Integrations

ConnectWise Manage, ConnectWise Control (formerly ScreenConnect), ConnectWise Control (formerly ScreenConnect)

ConnectWise Automate Competitors

Kaseya Virtual System Administrator (VSA), Kaseya Virtual System Administrator (VSA), Autotask Endpoint Management, Continuum Managed IT Services, Solarwinds N·able

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

ConnectWise Automate Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Phone
Live Chat
Email

ConnectWise Automate Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows
Mobile Application:No
Supported Languages: Automate's Control Center is in English, Agents are compatible with all Windows supported Languages