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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this …
Starting at $700
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What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
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Popular Features
- Remote monitoring (21)7.272%
- Policy-based automation (21)6.969%
- Patch Management (20)6.060%
- Network device monitoring (20)5.151%
Pricing
Agents
$1.00-$6.00
On Premise
per month/per agent
Implementation Fee
$700
On Premise
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://info.connectwise.com/automate/b…
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- Premium Consulting/Integration Services
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What is ConnectWise Automate?
ConnectWise Automate enables users to proactively monitor, manage, and support client networks. Key features of ConnectWise Automate include:
- Discovery – Automatically deploy and detect the status of devices, creating accountability and access to all managed devices.
- Management – Providing access to each endpoint managed makes it easier to resolve issues fast and keep downtime to a minimum.
- Patching – Configures Windows patch management with out-of-the-box policies for Microsoft and third-party software.
- Automation – Automates repeatable tasks to decrease costs and also keeps techs happy by automating the tasks they hate doing.
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ConnectWise Automate Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows |
| Mobile Application | No |
| Supported Languages | Automate's Control Center is in English, Agents are compatible with all Windows supported Languages |
Frequently Asked Questions
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
Reviewers rate Remote monitoring highest, with a score of 7.2.
The most common users of ConnectWise Automate are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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ConnectWise Automate is a powerful tool that is actively used by customers to support and monitor their networks and servers. With this platform, users are able to provide fast and efficient service by remotely managing all clients' computer systems and maintaining software. This includes managing endpoints, providing patch management, and remote monitoring/maintenance for clients. Users also leverage ConnectWise Automate as a comprehensive asset inventory, support ticketing, monitoring, and alerting tool. It allows for screen sharing access to assist end-users and manage servers remotely.
LabTech, another name for ConnectWise Automate, plays a crucial role in managing technology assets for multiple clients. The service department of organizations uses it to handle Windows patching, alerting, and remote access for clients' servers and workstations. LabTech ensures that client networks are efficiently managed by independently scanning and deploying agents, installing patches, and monitoring critical machines. Additionally, LabTech serves as an RMM platform for managing, automating, and maintaining customers' networks. It enables remote support, patch management, and remote monitoring while providing flexibility and multitenant architecture.
ConnectWise Automate has gained recognition for its ability to serve as a central point for end-user support and automation management. Its flexibility and multitenant architecture make it a valuable tool for managing, automating, and maintaining customers' networks. By offering features such as remote support, patch management, and remote monitoring, ConnectWise Automate empowers organizations to provide top-notch services to their clients while increasing efficiency in IT operations.
Tight Integration with Connectwise: Users have consistently praised the seamless ticket management and resolution that comes from LabTech's integration with Connectwise. Several reviewers found this aspect to be very tight, allowing for a smooth workflow between the two platforms.
Powerful Scripting Capabilities: Many users have highlighted LabTech's scripting capabilities as a standout feature. They appreciate its versatility and ability to automate mundane tasks. This has made their work more efficient and streamlined.
Effective Alerting System: Reviewers have mentioned that LabTech's alerting system is highly effective in notifying the on-call team of critical events while separating non-critical issues. This feature has been particularly valuable in ensuring timely responses to important incidents.
Confusing and Outdated User Interface: Many users have found Labtech's management system user interface to be confusing, outdated, and in need of updating. Some users have described it as unintuitive and difficult to navigate, making tasks more challenging to perform.
Steep Learning Curve for New Users: A significant amount of configuration is required out of the box for Labtech's software, which has led to a steep learning curve for new users. Some reviewers have mentioned that it can be intimidating and complex, requiring dedicated resources to fully leverage its capabilities.
Issues with Stability and Functionality: Users have experienced issues with the stability and reliability of Labtech's infrastructure when using cloud partners. Several built-in scripts, screens, and modules were reported not to work completely, indicating some problems with functionality.
Users recommend using the self-hosted version of ConnectWise Automate instead of the cloud version, particularly for companies with more than 500 employees. It is suggested to evaluate other products if support is a priority and to dedicate sufficient time to planning before implementing ConnectWise Automate. Users advise familiarizing oneself with all the software's capabilities and taking advantage of online courses to gain a deeper understanding. ConnectWise Automate is regarded as reliable with regular updates and excellent support, although there is room for improvement in its reliability. To ensure long-term success, it is recommended to set up ConnectWise Automate correctly from the start and to establish the appropriate configuration. Additionally, when comparing to other free RMMs, users suggest considering the cost and setup required for ConnectWise Automate.
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Reviews
(26-50 of 58)Companies can't remove reviews or game the system. Here's why
February 19, 2019
My ConnectWise Automate (formerly LabTech) Review
Our entire Service Team uses ConnectWise Automate (formerly LabTech). It gives us the power to automate the management of a greater number and broader range of endpoints, maximizing our efficiency and our profitability. We use the scripting and numerous connected products, such as Warranty Master and ConnectWise Control (formerly ScreenConnect). Screens like Dataviews and tabs like Hardware are immensely useful.
- It's better than Kaseya.
- It's flexible, allowing our integration team to leverage the data therein, creating custom tools that empower and accelerate us.
- It's fairly stable, considering its immense power.
- Its interfaces have a wide variety of looks and feels, and it might be nicer if it were more cohesive.
- Documentation of usage and features can be hard to locate at times.
- A little more memory stability would be nice.
February 05, 2019
ConnectWise Automate Is Great If You Have The Money.
When we first started using Automate we used it for all of our clients. However, we have now brought that down to just a few due to the cost of the product. We still actively use it today for a handful of servers.
- It organizes client machines very well.
- Is very good at automating processes.
- Is great for setting up alerts on client's machines.
- The cost of the product is way too high.
- A better GUI and wizard would help streamline the process.
- The auto-install process for other applications could be made a lot better.
October 18, 2018
Powerful product but support needs an overhaul
We use Automate as one of our tools to provide Managed Services to our client base. It is used for patch management, system monitoring and alerting, remote control, scripting and asset management. We install Automate on all managed servers and workstations.
- Scripting in Automate is very comprehensive and flexible. Other tools we've used pale in comparison to the scripting in Automate.
- Remote control is 2nd to none. Screen Connect has proven to be incredibly fast and stable. This is a significant improvement over the old LabVNC in previous versions of Automate
- The ability to group things manually and dynamically. Being able to automatically add systems to groups based on some criteria (almost anything) and then run scripts or commands against those groups is a huge benefit. A great example is adding machines to a group based on anti-virus install. If a machine doesn't have AV installed it gets added to a group. The group is setup to run a script at some frequency to install AV.
- The biggest issue for Automate is their support. They seem to be completely overwhelmed. Chat support for simple questions can be anywhere from 30 to 60 minutes in the queue. Then when you are connected they are doing little more than creating a ticket that will take days to hear back from them.
- Patching. The documentation and advice from our implementation person do not match reality. The process of denying a patch is documented, but doesn't work. We were unable to block certain patches from being distributed until we spoke to a specialist about it. He couldn't explain the mis-matched documentation.
- Speed. Using the Automate client is painfully slow. Very sluggish and non-responsive at times.
October 03, 2018
Connects Wisely and Quickly
I love ConnectWise. It was a little cumbersome at first to deploy but it works great as a support tool across the organization. I have a lot of remote users who I support with it and sometimes due to bandwidth I may get disconnected but other than that it is great. It is very user-friendly once you surpass the small learning curve.
- It connects quickly
- Signing in is bar none
- Connection is fast
- Lots of additional features have been added.
- The upgrade GUI is a little hard to use out of the box
- It disconnects randomly sometimes
- Some commands like rebooting can be a little slow
August 03, 2018
Connectwise Automate - Tons of power, tons of time spent
We used Connectwise Automate for many years. The product handles remotely monitoring PCs & Servers for any problems that match the automation either built-in or created in Automate. The problem solved is monitoring all the endpoints in a way no human could.
- Remote Control via ScreenConnect is wonderful.
- Scripting is the best of all RMM products we have tried.
- The customization capability of Automate beats all other RMM products.
- Because Automate is so configurable it also requires the most time put into it of all RMM products we have used. It requires a dedicated employee to just managing the product and the services provided by it. Without that dedicated resource, many alerts will be missed (due to configuration issues).
- Support is not very good. This is a larger scale Connectwise issue.
- The product is very resource intensive if you host locally. Upgrades are usually pretty buggy and add the need for extra resources.
- We found VMware and Dell Open Manage monitoring to be very weak compared to other RMM products.
June 14, 2018
Connectwise to the rescue!
I'm a sole proprietor and ConnectWise makes it possible for me to connect with my clients from home, across the United States and Canada. ConnectWise allows me to connect with clients and see their specific issues first hand. I am also able to save clients money for training that would have to be done on site because I am able to connect to their individual workstations and to do program training with the individual or group remotely at their convenience.
- Allows me to download files from a toolbox feature or drag and drop from my server to their system.
- Gives an easy to use client access window to easily find different clients and groups.
- Simple to use, install and work with. Unlike many other programs of its type, it is easy to generate an email invitation to a client to connect or give them a simple code to connect. Also has the ability for me to share my screen with clients for training and demonstrations.
- That's a tough one! Great program, great features already.
- Possibly allowing the chat box to remain on screen. It closes when you connect to a program or open windows on the screen.
- Allow more than 1 username/ password to be stored for the auto access. Notes made on different machines seem to disappear if there is an upgrade. I lost some notes I had made on sites I support using this feature.
January 10, 2018
Behold the power of ConnectWise Automate
- Scripting across multiple domains
- Remote Resource Monitoring
- Onboarding
- Patch Management can be un-reliable at times
- Easier UI
- Better integration with AntiVirus providers
December 27, 2017
Automate - the fastest way to improve productivity and client satisfaction for MSPs
Score 10 out of 10
Vetted Review
Verified User
- Management of servers and workstations. Organized by client and location for ease of use.
- Remote access is unparalleled, one button click and the computer is up with very good refresh rate.
- Scripts and automation are easy to create and perform. Automated reboots of servers / workstations make management easy.
- Steep learning curve, program can be very intimidating when initially configuring and deploying.
- Software version upgrades can become a bit clunky and "undo" some progress. Recent version upgrade revamped entire Windows patching system and required setup from scratch.
- Limitations on hardware monitoring, especially for hypervisors with VMWare.
December 27, 2017
ConnectWise Automate Review
Score 8 out of 10
Vetted Review
Verified User
- One single location for all data (for NOC)
- Easily scalable
- Enforces consistent workflows (once the are configured)
- Support often takes days if not weeks to respond
- Constant attempts to upsell us on other products
- Typically we are told changes to the program will require us to pay them more $
December 01, 2017
We won't change from ConnectWise Automate!
- Remote access
- Alerting on issues
- Integration with ConnectWise
- Quick access to system logs
- Patch Management
- Ease of implementation
- Script library updated
October 06, 2017
ConnectWise Automate is the best!
We are using ConnectWise Automate to support and monitor our customer's networks and servers. We use it to deploy applications and scripts as well. It gives us many other different tools for providing fast and efficient service and support to our customers.
- Remote Monitoring
- Remote Support
- Automated Issue Resolution
- The GUI of the program could be a little more "user-friendly"
September 08, 2017
Pretty good product for small/mid MSPs
We are a managed services provider and use it as one of our RMM tools. We use it to administer patching, reports, integration with antivirus software, integration with backup software and remotely connect to workstations/servers. Our entire service desk and professional services team use LabTech. We do not use it for network monitoring, Office 365 management or AD integration.
- The integration with screenconnect is my favorite. Being able to console in directly to a machine within a matter of a few clicks is great. Performance is better than teamviewer, logmein, Bomgar, join.me and vnc.
- Integration with third party products, such as Webroot or Shadow Protect. It has made deployments much easier to manage.
- Support. The support team at LabTech has always been great. They are always able to locate a knowledge base article or assist with an issue relatively quickly and resolve it just as fast.
- Patching. This used to work well, but since the 10.0 version forward, it has been lacking. Too often we have systems that don't patch and servers that don't reboot and manual intervention is needed.
- Reporting. Could use a lot of work. Even with going to Devexpress, we aren't seeing what we want for larger businesses and have to rely on creating our own reports through other tools.
- Support for third party products. I find a lot that if it isn't integrated to LabTech, the reporting on it lacks. Currently my biggest pet peeve, is how LabTech reports other antivirus statuses. Works great if it is Vipre, ESET or Webroot, but if you are using Trend, Symantec or something else, you don't get accurate data about version status or if it is up to date. Sometimes, it doesn't report an antivirus installed, even though it clearly is.
Our organization supports over 5000 end-points across 130+ locations leveraging ConnectWise Automate's remote monitoring and management capabilities. In addition to basic monitoring and alerting ConnectWise Automate (CWA) is also leveraged for software deployment, license management, and custom-built script writing/deployment. Integration with our PSA (ConnectWise Manage) is seamless as is integration with ConnectWise Control.
- Incredibly robust with infinite capabilities
- Recognized as one of the top 2 RMMs in the industry
- Strong community/forum users
- Ample add-ins for integrating with other vendor tools
- Incredibly robust -- unlikely you'll ever leverage 100% of what CWA has to offer
- Requires dedicated resource(s) in order to fully leverage scripting and customization capabilities
- Thick client -- slow to load and bulky to use.
April 24, 2017
LabTech Review - MSP Standpoint
We use LabTech as a RMM tool to help delivery and integrate our Managed Services catalogue for clients. It has become an essential tool for supporting our Service Desk operations and proactive maintenance to our clients. LabTech is used by other departments of our company to help gather information or assess situations when going on prom is not optimal. Being able to support our clients and their end users from the background has been vital to our company and changed the way we do business.
- Provides a ticket based system that integrates directly into the user's computer for easy access to Ticket Submissions.
- Provides a remote connection tool, ScreenConnect, that is amazing to use.
- Provides a very technical approach to managing computers and servers.
- Powerful reporting and auditing features.
- Cloud partners have issues with infrastructre stability and reliability.
- Broken agents need self remediation for when they have been offline for too long.
- Number of built in scripts, screens, modules don't work completley.
- Patch Manager needs serious attention.
April 17, 2017
LabTech - Good solid choice for the MSP
We use Labtech to manage and help maintain our managed service clients.
Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors.
While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.
Labtech handles our needs well, including server and high-priority workstation monitoring and remediation of issues and errors.
While it's a little bit of a challenge to setup and implement, once you put the time in, it only increases its value the more you utilize and customize it.
- Handles alerting of critical and moderate issues
- Integrates with our PSA solution
- Allows for rapid remote access with an integrated implementation of ScreenConnect
- Initial implementation and setup is a bit of a bear. We have, over the years, completely re-done our installation 3 or 4 times.
- Allow a more feature-rich implementation of ScreenConnect to be run with LT so that if you want to give a client a session key, they can connect in that way as well as through the unattended client.
- Sometimes server down alerts, raid failure alerts are not sent. High potential for egg-on-face ...
March 09, 2017
I trust Labtech to automate our support
We use Labtech to care for all of the endpoints under our management. Our techs love it!
- We switched over from Kaseya and immediately found that the scripting engine was far more powerful! We have many architecture, engineering and construction clients that require quite a few applications. We weren't able to script most of them with Kaseya, however we are now able to with Labtech (our biggest scripted application is 50gb in size).
- Labtech monitors everything! I found it far easier to have everything monitored and quiet it down than it is to keep adding in the individual monitors. We used to always miss something, now it's built in for us
- Compared to Kaseya, support at Labtech is VERY good. With Kaseya, I'd only get a call back if the server was hard down. Now I have chat support and someone gets back to me the same day every time.
- Labtech's UI was obviously built by a developer :-) I've seen some of the mock ups of what the product will look like in the future and it's a huge improvement!
March 03, 2017
Experience Using LabTech
We use LabTech daily for a number of IT service help desk mission-critical operations. We have important monitors and scripts that keep servers and workstations working at peak performance, as well as alerts and scheduled automated processes. We use information from it daily to provide reports and audit the health of our clients' data.
- Monitoring critical server services
- Scheduled scripts and processes on servers and workstations
- Auto-remediation of many important IT tasks
- Alerting and reporting on health and other critical endpoint data
- Customer support is very knowledgeable/good
- Knowledge base is very good
- Response time on some tickets has lagged from time to time
- Sometimes initially, a reported issue may not be well-understood
- Windows patching support is sub-par
February 28, 2017
Automation at its finest
As a managed service provider, we used Labtech to manage, automate and maintain our customers' networks.
- Labtech is great for keeping your Microsoft machines up to date with patching. You can set and approve patches on for each of your customer's specific needs.
- The monitoring allows for full customization according to your needs.
- System automation saves your company time by automatically resolving issues without the need for human interaction.
- Virtual machine monitoring is not that robust and hard to configure.
- Alerting can sometimes be overwhelming.
- VNC can sometimes be troublesome to connect to machines.
February 24, 2017
LabTech, the last RMM You Will Ever Use
We utilize LabTech, or Connectwise Automate as they have changed the name, to rapidly deploy remote management tools to our end clients. We use it to do everything from managing Windows patches to automatically cleaning registry errors and auto fixing issues with Windows. We also use it to distribute approved software and make tickets for pressing end client issues. It also enables us to deploy commands to entire environments if we need to mass deploy a GPO or find a single file in hundreds of computers.
- Scalability.
- Reduces time that techs need to work on remote computers.
- Infinitely customizable.
- Auto fix actions to keep your techs focused on what really matters.
- Complex setup and configuration, you need a degree in LabTech to really be able to implement it without some help from Connectwise.
- The main control center and dashboard GUI looks like it came out of Windows 98 but the Computer Management and Patch Management screens look like Windows 10, it can be jarring going back and forth.
- You will have no clue what to do with all your free time once you have it set up.
September 28, 2016
Great software, needs Mac support and a refreshed UI
We use Labtech to manage PCs for hundreds of users. We use it for our commercial clients and we use it to monitor and maintain the computers. In addition, we use Labtech to push out software and software updates. It helps us manage inventory and to ensure that all employees are on current software.
- Software patching
- Inventory Management
- Scripting
- Mac Support
- Move the app to the cloud
- Needs a UI refresh
September 27, 2016
Labtech Review for MSPs
We use LabTech to manage our clients' IT environments.
- ScreenConnect works great. This tool in LabTech allows us to provide quick effective remote support to our clients.
- LabTech is very customizable and has some powerful scripting.
- There Is still a lot of noise created from the systems especially if you use Ignite.
- Server monitors are not reliable. We receive a lot of false positive alerts or no alerts at all sometimes. Kaseya monitoring was much better!
- The system has a lot you can do with it but for most busy MSPs that do not have time to have a full time LabTech admin it needs to be simplified to ensure the system is able to have basic functions working consistently for all managed systems. Currently many common tasks to set up best practices are not intuitive at all!
- The mobile app does not really work well at all. It locks up and is so slow to refresh data and is unusable.
- The web interface has improved a lot but still lacks a lot of the functionality that we had in Kaseya.
September 19, 2016
LabTech - An MSP's best automation tool
We use LabTech to manage, monitor and automate our services across all of our customer systems. LabTech allows us to manage, monitor, alert, script and deploy to and from multitudes of systems in a very timely manner, reducing our time to resolution from hours to minutes in most everything we do.
- The LabTech scripting engine is awesome. It allows us to automate repetitive tasks and significantly reduce our time of effort in solving tasks.
- Hardware information gathering and reporting. The basic Agent information portal in LabTech allows a very clear overview of the state of the hardware and also allows us to rapidly dig into a particular hardware or software area.
- The new UI for the LabTech Agent is good looking but not as intuitive as the previous one. It also takes some screen dragging to get to the view that you want. Would be nice if the main UI dashboard could be scaled to fit the data panels in the view instead of having to click/drag to get to the panel you want.
September 16, 2016
How LabTech has improved our day to day operations.
We use LabTech primarily in our managed services group within our company. We use it to manage over 4000 client workstations and servers. It lets us consistently monitor, patch and remotely manage our client systems as efficiently as possible. We also use it for other tasks as well like assisting our clients with keeping their hardware and software inventories up to date and using it to deploy software to systems.
- LabTech lets us consistently monitor client systems for basic things like server up/down, low disk space and high CPU and memory usage. It also excels at automatically detecting and monitoring specific systems like e-mail and database servers. Because LabTech automatically applies the proper monitoring, onboarding new clients is very simple.
- We use LabTech for automation for repetitive tasks. For example, when a low disk alert is received, we run a script automatically to clear out temp and other unnecessary files that we've defined. A tech only needs to get involved if the script isn't able to automatically free up enough space. Automation like this greatly increases our efficiency.
- The ScreenConnect remote control is fantastic. Having the ability to instantly connect to a client system directly from LabTech makes our job a lot easier. Previously we had to depend on client specific remote access solutions which varied from client to client. Now we can connect to every client the same way.
- While LabTech does an excellent job at monitoring servers and workstations, it lacks in network device monitoring. We tried for a while to use the built in SNMP device monitoring effectively but eventually went with a different product which fit our needs. However, the nice thing about LabTech is that it is open with integrating with third party products and we are working on integrating the SNMP product
- Support can be slow to respond which is a minus. However, once you are able to get to someone, the techs are very nice and helpful.
We use it to manage clients' servers and workstations. The service department uses it exclusively. It allows us to effectively support varied infrastructures.
- Scripting - LabTech's scripting engine is powerful and allows us to automatically remediate issues, and reduce work for routine tasks as well schedule tasks.
- Integrated GUI - The Control Center has a lot of information and it allows us to find issues without asking for remote control of client computers.
- Remediation - The tools provided give us multiple ways to deliver support which can be necessary at times.
- Better AV management integration. Currently we use ESET and Webroot and we often go to the web console of the software vs. the built in LabTech control panels.
- Some better placement of tools. Not all are very intuitive.
- License management of add-ons. Not easy to get a quick report.
September 13, 2016
LabTech leads to more productive and positive environment
We use LabTech to monitor technology assets for approximately 50 clients with 800 endpoints in total. LabTech alerts us to issues that need to be addressed by creating tickets in our Connectwise system. It also allows us to connect to endpoints remotely for problem resolution when the issue cannot be automatically addressed and resolved by LabTech. In some instances, we can use LabTech to remediate the issue without having to connect to the endpoint, a real plus in many situations.
- Remote access to endpoints is through Screenconnect. This tool connects faster than anything we have ever used and we have far fewer problems connecting than we had with other tools.
- The integration with Connectwise is very tight. Many tickets are created for issues that may need attention, but are then closed because the situation has been resolved. For example, we get tickets when servers are offline. When the issue is resolved, the tickets automatically close and we don't have to go through them to make sure that they were closed.
- LabTech also allows us to control how tickets are created in our Connectwise system based on the category of alert. It is very easy to make sure critical issues are separated from non-critical issues so that our on-call team can be notified of critical events and not bothered with alerts that do not require immediate attentions.
- The reporting functionality could certainly be improved. You can schedule reports to be sent to clients or internally, but the scheduling is very inflexible.
- When we purchased LabTech, we were also interested in backup software that would integrate and allow us to perform workstation image backups to local NAS drives. We went with ArcServe only to find out that it wasn't well integrated, in fact, I don't think it is unfair to say that is was not integrated at all. We also learned that we were paying for licenses that are actually free directly from ArcServe. We were able to get the billing changed and we were eventually able to get LabTech to monitor the ArcServe backups, but there still isn't really what we would call integration available.
- Many of the things that we asked about during implementation had answers that began with 'you can write an SQL query....'. In my mind, this is not an acceptable answer. These were not off the wall requests, but were about how to get the same functionality we had in our previous tool. I don't expect to have to use SQL queries to get reasonable information out of the tool.