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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is SupremeViewer?
SupremeViewer is a lightweight Remote Desktop Access software with a free option, that allows to connect and control a computer from a remote location. It is used for variety of purposes, including: screen sharing, file transfer, and remote desktop control. The software consist of two parts:…
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
Attribute Ratings
Reviews
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November 27, 2018
Connectwise Control for a small support team
- Previously used TeamViewer but found the increasing cost prohibitive for a small IT dept.
November 27, 2018
ConnnectWise Rocks. 'Nuff Said.
- It allows us to work remotely with great ease, and it is much easier to operate than other 'similar' apps.
November 27, 2018
ConnectWise @ a Glance
- ConnectWise is extremely quick and efficient.
- The remote clients are small and install quickly.
- The admin dashboard is powerful and well organized.
November 27, 2018
My Experience with ConnectWise Control
- It has allowed our electronic security tech support staff to help our technicians in the field and our customers much faster than they otherwise would have. Being able to see someone else's screen cuts support times down exponentially.
- The cost of the software, especially for a small organization like ours, is significantly more manageable than many of the other competitors in this space. It also reduces our time to have only one software to manage for meetings,
- In terms of IT, the software has also increased my efficiency because I'm able to work from anywhere, I'm able to work on multiple computers at the same time from one station, and I'm able to work at any time, which allows me to do maintenance after hours if the need arises.
November 27, 2018
Amazing product for a Support Tech
- ConnectWise has added a level of professionalism to my business I didn't have before.
November 27, 2018
Saves time and money, Always works.
- Overall cost is cheap compared to other softwares.
- Saves money because technicians can have several remote sessions open and all working flawlessly.
November 26, 2018
ConnectWise a great remote session solution
- ConnectWise was the right choice for us given the price point, to help solve the issue of work machine management.
November 21, 2018
Superior remote access - That's all you need to know!
- Reduction in over IT costs which is a profit for us.
- Remote access so that we can do not need to pay techs extra for onsite support.
- We are able make up service costs because this pricing of this service is reasonable for most clients we have.
- Time savings are the biggest for me. Allowing me to get get in and get out quickly is very important. I don’t have to fiddle with settings to get a connection. If I can’t get connected, it isn’t because of CW Control.
- Increased efficiency and saved hours of travel to sites, as we are able to remotely manage all computers
- Accessibility in particle using the iOS app, which was a big requirement for staff to operate the large displays when on site
November 20, 2018
Connectwise is a workhorse
- It has increased other technicians and my own productivity, especially since we do a variety of jobs.
November 20, 2018
ConnectWise Control returns control of your IT service to YOU!
- The ability to be working on multiple remote systems at the same time is a tremendous time savings and allows me to offer competitive rates to my clients without sacrificing our service quality.
- Being able to see multiple systems and group them by client (or whatever other criteria I decide) is helpful in taking a 1000 foot view of a clients network when they call reporting a problem.
November 17, 2018
ConnectWise Transforms Small Business Remote Access Support
- The increased efficiency of quickly accessing remote machines through a lighter download and easier client instructions makes our engineers more productive with less frustration of the client.
- Multiple session connectivity allows our engineers to park a difficult problem and work on an immediate issue.
- The cost of software is the biggest impact on ROI as we have retired other inferior and expensive alternatives.
November 17, 2018
Great Product at a Great Price
- Reduced need to staff
- Quickly resolve issues
November 17, 2018
Simple yet secure remote connections
- The amount of money paid for ConnectWise is nothing compared to the security risks involved with opening ports on your routers.
November 17, 2018
Reliable remote management and control at an affordable price!
- Overall it's allowed me to save my time and the time of my customer because I don't have to drive to the location. Being able to have a reliable piece of software that just works cannot be overstated.
November 17, 2018
Cost effective and efficient!
- Speed up support. This has been hugely benefited.
- Remote support being available in general
November 17, 2018
ConnectWise Control is like Sitting Beside Your Customer
- Reduced costs and travel to remote customer locations.
- Removed any delay due to travel time.
November 15, 2018
ConnectWise Control - Great product and excellent bang for the buck
- We've gone from spending hours updating software on our remote PC to minutes. It has paid for itself many times over.
November 15, 2018
Smooth Remote Support
- ConnectWise was a good addition to Addigy (Mac RMM) tool. Made for smoother support to our employees when they need help.
November 15, 2018
5 Stars for ConnectWise Control
- Saves us money by not having to send out an expensive tech when our equipment is having issues and we can handle it remotely.
November 15, 2018
Why you need ConnectWise Control
- It's been positive to reduce drive time to clients as I can often resolve their issues remotely.
November 15, 2018
Connects Wisely and Quickly
- Great remote support for multiple users
- Great stability when using more than one screen
- Reasonable cost of software
November 15, 2018
Screen Connect does what you need it to
- Saves travel time to remote locations
- Save time on phone of user describing what they see
- Allows you to record what was done in session
November 12, 2018
ConnectWise Control is the best and easiest remote control software.
- Because the tool is so easy to use and quick to set up, it makes the support people very efficient. That has a positive impact on our ROI.