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ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and …
Overview
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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Popular Features
- Screen sharing (583)9.494%
- Over-the-Internet remote session (589)9.393%
- Remote management of servers & workstations (506)9.292%
- File transfer (556)8.585%
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
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- No setup fee
For the latest information on pricing, visithttps://screenconnect.connectwise.com/p…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is TeamViewer?
TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
What is Avast Business Remote Control?
Avast Business Remote Control is a software solution designed to empower IT admins to quickly and securely connect to a user’s device, anytime, anywhere, to access files, manage applications, and troubleshoot issues.
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What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect is a remote support, access and meeting solution. With this solution, the user can use remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
ConnectWise ScreenConnect Screenshots
ConnectWise ScreenConnect Video
ConnectWise ScreenConnect Integrations
ConnectWise ScreenConnect Competitors
ConnectWise ScreenConnect Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.
TeamViewer, GoTo Resolve, and BeyondTrust Remote Support are common alternatives for ConnectWise ScreenConnect.
Reviewers rate Screen sharing highest, with a score of 9.4.
The most common users of ConnectWise ScreenConnect are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
ConnectWise Control is a versatile remote support software that offers a wide range of use cases for IT departments, support teams, and businesses. Users have found the software to be an essential tool for providing remote technical support to end users. With ConnectWise Control, IT departments can diagnose and address problems quickly and effectively, eliminating the need for physical visits to workstations. The software allows for easy remote login and access to user computers, simplifying PC management and troubleshooting.
ConnectWise Control is also used for remote administration, patching, and help desk troubleshooting in a cloud environment. It offers a toolbox feature that allows technicians to quickly download necessary tools for the job on clients' computers, making support sessions more efficient. The software is employed by managed IT providers to offer remote support to clients, allowing technicians to connect to client machines and resolve technical issues. It is also utilized by IT consultants as their exclusive remote control software, providing fast and dependable remote access to equipment in the field.
Additionally, ConnectWise Control is used for remote access, support, and training purposes in organizations with multiple locations or remote workers. The software facilitates collaboration and flexibility between employees in different geographical locations by enabling remote access and screen sharing. It is chosen by support roles in cross-platform environments due to its compatibility with various operating systems. Users appreciate the ease of use and the ability to control remote systems from anywhere in the world.
ConnectWise Control has proven valuable across different industries such as web hosting businesses, schools, bookkeepers, and service desk teams. The software's functionality and reliability have made it a preferred choice for IT departments and MSPs who require efficient remote support solutions. Users find that it saves time, streamlines operations, and impresses customers with its speed.
Overall, ConnectWise Control offers a comprehensive suite of features that cater to the diverse needs of IT departments, support teams, and businesses. Its ability to provide quick and reliable remote support, access to computers and servers, and compatibility with various platforms make it a go-to solution for those seeking efficient and effective remote control software.
ConnectWise Control garners frequent recommendations from users based on their experiences. The most common recommendations include its ease of use and learnability, particularly for Chromebook users. Users appreciate the product's reliability, describing it as solid and dependable. Additionally, ConnectWise Control is praised for its integration capabilities, seamlessly working with other tools and systems. Users suggest trying the trial version, as they find exceptional support provided by the company. Furthermore, users note that ConnectWise Control constantly improves its functionality based on user feedback, indicating a commitment to enhancing the product over time.
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Reviews
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November 09, 2018
ConnectWise Control is Awesome
ConnectWise Control allows me to manage a large number of computers in my organization from a central office. I have unattended access installed on around 50 machines and create several ad-hoc sessions per day. We have 10 offices in my company and 90% of the little problems that pop up on a daily basis I am able to address remotely without the need to drive to my other locations. This is a huge time and resource saver for me.
- Installation is simple and there are multiple ways to connect.
- The file transfer utility is fast and straightforward. This is very important for keeping multiple installation files and print drivers centrally located without the need to re-download on the client machines.
- The ability to group machines by location has been a huge help and the ConnectWise support is top notch.
- The messaging app seems a little cumbersome, though I do not use it often, I am generally on the phone with the client.
November 06, 2018
Save money, and get a better product!
We used LogMeIn Rescue for a decade. With its price of $130/month, I decided to take a look at what alternatives were available. ConnectWise Control was the best solution to fit our needs. The ability to white label the domain was awesome and assured customers it was only our company that is granted access to their computer.
- Easily switches between monitors
- Super easy instructions for the customer to follow to download the client
- The price is unbeatable
- The static bar on the top of the screen when logged into a customers machine is often in the way. Honestly the only thing I would change is relocate that to the lower right corner of the screen.
November 06, 2018
Powerful and very useful!
It's used daily in both my personal work/projects and professional as well. I also use it for my clients via both my server and some of their own installations. It helps give collaboration screen to screen as well as support. Very dynamic use allowing speedy and clean file transfers and many other features, such as messaging.
- Ease from install and configuration to use and upgrades. Need I say more?
- If you have issues, their website, former and current, has always been very helpful and accurate!
- Ability to customize your instances from themes to features is amazing. Being able to easily differentiate installs by logos is another great perk.
- Slow remote connection while graphical intensive video is playing.
- File transfer without logging in remotely.
- Although the price is competitive and very comparable, I feel the price point could be lowered for small users and small enterprises.
November 06, 2018
Great Remote Access Product.
We used ConnectWise for helpdesk support for our customers who do not have SLA with us. In addition, we use ConnectWise as back up remote access to our RMM.
- Easy to manage users as well as automatic client updates via plugin.
- Fast connection to remote client.
- Straight forward file sharing between user and client.
- 256 SSL protection.
- Custom URL integration.
- Integration with common RMM.
- Better placement for settings menu.
- Clickable multiple screens for client with multiple monitors.
November 06, 2018
ConnectWise Control (formerly ScreenConnect) Review
We use ConnectWise Control on our day to day customer and user support. It helps us support our users around the world.
- It's easy to connect for users without the software already installed
- Clear and easy licensing
- Helpful addons
- Remote control of mobile devices
- Multitenant on mobile devices
- Remote execution of cli commands
November 06, 2018
A simple and affordable remote management solution
ConnectWise Control provides our technology department with the management solutions for our district's Windows client computers. It gives us the ability to jump on mid-session, without interrupting the active user with remote desktop, so we can provide quick remote support to clients across our school district. Client computers might fall under the responsibility of multiple technicians for different reasons and the LDAP authentication makes it easy to make sure that technicians have access to the correct machines. If any of our staff are off premises/traveling for something like professional development ConnectWise Control allows us to still provide quality remote support without any extra headaches.
- Easy to enroll new computers either manually or by group policy
- Affordable compared to similar solutions
- Requires a stable internet connection on both ends, no options for negotiating LAN connections when possible.
Connectwise Control is used many times a day to repair issues on client computers and assist users with problems they have on their PCs. We also administer it for our clients that need remote access to their own PCs. It makes it extremely quick to address problems without the cumbersome issues introduced by competing products we have used in the past.
- Rapid remote access
- Quick access to transfer files.
- Flexible controls
- Security options (ability to prompt user for consent)
- Ability to control look/feel of the application
- Confusing initial page for users.
November 06, 2018
Great value for an IT provider
Computer Rescue Incorporated is a MSP using ConnectWise Control primarily for remote access and secondarily for monitoring. It replaced another product of ten years which became exorbitant.
- Great value for an IT provider. The $35/month plan is a perfect fit.
- Excellent for remote control and file transfer.
- Very reliable.
- Globally set the Run Command Kill Time (timeout) to 3780000. I have a command that runs a timer for 63 minutes & wish to execute it remotely. It can be done it via More...>Run Command and 2 consecutive commands. But I wish to set the timeout globally.
- I reported this issue and it was thrown back at me to fend for myself on the forum. Below is an example of non-service disguised as friendly service ("I'm at your service.").
- Ticket #10438829
- Wed 6/13/2018/5:01 PM UTC-04/ Dylan Felt (time)-
- Hello Michael.
- Thank you for reaching out to ConnectWise Support. I will have the pleasure of helping you with this ticket.
- Unfortunately there is no global timeout that you can set for Commands. However this is a great idea for an enhancement request that you can send to our enhancement forums to get it possibly looked at for a future release of Automate: connectwise.com/enhancements
- Thank you,
- Dylan Felt
- Partner Support Consultant
- Wed 6/20/2018/3:54 PM UTC-04/ Ed Ramos (time)-
- Hi Michael and thank you for contacting ConnectWise Automate Support -
- I just wanted to let you know that i was going over your inquiry regarding modifying the Global Timeout for commands.
- Just as Mr. Felt already explained, Automate doesn't provide a way to change that but you can submit an enhancement request for that:
- https://university.connectwise.com/university/EnhancementForum/EnhancementForum.aspx
- I hope this helps. If you need any additional assistance, please let me know. I'm at your service.
- Have a great day and thank you for contacting ConnectWise Automate Support,
- Ed Ramos
- ConnectWise Automate Team
November 06, 2018
Remote Workstation Management for Multiple Buildings
I use ConnectWise Control's Remote Agent to manage 70 workstations across our four warehouses in Canada. This allows me to troubleshoot problems faster and feels as if I was physically there.
- Unlimited amount of Remote Agents installed.
- Web-based Command Prompt
- Can control Windows workstations from my Linux laptop
- Sometimes the Java launcher does not work in Linux and I have to run it multiple times. This could also be an error with my Java installation instead.
November 06, 2018
Low Profile yet powerful - The future of remote support
Our business is a multi-site business, with field workers using tablets and laptops with remote access. It is sometimes difficult to get onto each field or to each site to support their IT. ConnectWise Control allows me to effortlessly manage all devices in our business and offer remote support regardless of if I am in the office or working remotely.
- Unlike other remote applications, ConnectWise allows me to add all devices to a group, meaning I have instant access to every bit of kit.
- I am able to store useful tools within the top bar, to call at any moment, for troubleshooting or known fixes.
- With GPO and the remote agent pushed to every domain device, I am able to effortlessly keep up to date with new kit on site, and it requires no manual process to get devices added to the list.
- The performance I find is hard to beat elsewhere. Unlike other options that I have tried, I seem to experience no latency with ConnectWise.
- Sometimes the agent doesn't like to install remotely, but that is a GPO and networking issue not an application issue.
November 05, 2018
ScreenConnect, the solution to the TeamViewer problem!
We have ScreenConnect through our support organization, Educational Service Unit 6. As far as I am aware it is used across the whole organization. We are able to connect to every single platform we need to support that we cannot reach with Apple Remote Desktop. We can access Windows Desktops/Servers; we can access Linux boxes. It connects to everything!
- ScreenConnect enables us to interface with any machine that we might use in our organization without being on site.
- ScreenConnect allows us to easily support our users from home or on the road.
- ScreenConnect helps us keep our end users happy with a simple installation method.
- ScreenConnect isn't always easy to use on low spec Linux machines.
- ScreenConnect does not always work correctly between two different installations.
- ScreenConnect's Wake on LAN feature does not always work correctly.
October 30, 2018
Great product for years
We use it for providing IT support to all subcompanies. Managing to solve their daily issues and monitor any potential network problems.
- stable
- speedy
- convenient
- connection could be quicker, like it is on TeamViewer
- hard to uninstall agents (it may still reconnect after sending out uninstall command)
October 30, 2018
Drop the other software and use Screenconnect
We use this software to connect remotely with our equipment in the field. It is fast and dependable, it always works, and the interface customization to your business is amazing. I can't say enough good things about this software and its features.
- Fast connection with reliable transfer speeds
- Customization is amazing
- Ability to chat and draw on the screen as well as share your screen with partners
- Easy to use interface and ability to add features to work with your company software
- Would like video chat to be a permanent option
- Would like to interface with Salesforce
October 30, 2018
Great Product that has saved us countless hours.
We use ConnectWise to guide our new clients on how our system works. Also, we use the software to trouble shoot problems our clients are facing. It was an easy process to get started with ConnectWise. It only took me about an hour to get all our support reps set up and ready to help our clients.
- Fast setup for clients
- Clients are connected in minutes
- Fast setup for our support reps
- It's a little too expensive per license. You have to pay per user and that becomes a problem when 99% of the time you only need one license but you'll have to buy more if you have two people that need it at one time.
October 30, 2018
Affordable and reliable. It just works!
We use it to remotely assist students, faculty, and cooperating teachers with our online assessment system.
- Reliable - the service has always been up when we need it
- Easy to get our users to connect (which have a variety of technical skill levels)
- Stays connected after reboot
- Easy to permanently install and remove as needed for unattended access
- Linux compatible!
- Connecting to mobile devices is clunky -- i.e. having to install the app, then press screen record and cast to ConnectWise (not really on Connectwise though since there are limitations in the mobile OS's).
- Would be nice to have an executable that you can leave on the person's desktop, click when needed, and have it connect. A user initiated session.
October 30, 2018
ScreenConnect - what the other remote management software providers should measure up to
We are a 24x7 support organisation, so ScreenConnect is being used by the whole organization. Due to the speed of deployment, we are able to provide customers with world-class support.
- The ability to see multiple screens, and select single screens when needed, is a vast improvement on other remote software platforms and protocols.
- Speed of deployment is very important.
- Video conferencing ability in the meeting would be a great feature to see.
October 30, 2018
Fantastic product
The whole organisation uses this to connect to our clients. The connection is simple and it works brilliantly.
- Simple connectivity to all clients
- Easy to brand to provide familiar experience to clients
- Cost effective for the business to use for agents
- Security settings and auditing can be easier
October 30, 2018
It was a wise decision for me
We use it for remote access. It is being used by the IT dept. for the whole organization—for the users who are not on site all the time, at remote offices or locations or on the road. It makes it quick and easy to access user computers; we can help them better, faster, easier.
- Super fast!
- Lean, not bloated software.
- Easy on computer resources.
- Admin dashboard settings user interface and options can definitely use a ease of facelift and features.
- Features I would suggest is adding an option to add a limited access user who can only access certain computers.
- Ability to share have the user screen with someone via email. Like a user can just right click on the icon from lower right, if they are given that option from Admin either for the user or for the computer, to share their screen with some else for screen sharing purpose only.
October 29, 2018
Excellent emerging software with a bright future
We use it as a remote support solution for our help desk. We implemented it to replace LogMeIn Rescue.
- Easy session startup
- Excellent Unattended Support sessions
- Regular updates
- I would like to see the unattended support section have the ability to create folders.
- I would like to see more management functionality to allow logging of session details (we use ConnectWise Manage).
October 29, 2018
Remote connection make easy
ConnectWise Control is used as a medium to connect with our clients to demonstrate our product, and to help them understand the product and use it. It is a very simple product, and it's easy to connect with the client's computer. It has a lot of useful features and resources to help you connect to a remote desktop or laptop; you just need to log in. It is secured.
- Connects to clients desktop easily. Demonstrate products, solve their problems.
- Large number of features. It has audio and video conferencing options too.
- Small bugs here or there.
- Sometimes it disconnects with other desktop without closing connections.
- Support care is not good enough sometimes.
October 29, 2018
Love and Hate Relationships Dealing with Remote Software
We use ConnectWise Control to connect with our clients for remote work and to assist them with their IT needs. It allows us to connect when a client is a "possible" prospect or if our other RMM agent has failed.
- The re-connection process is very good if I have to restart their machine.
- The transferring of data is reliable and quick.
- The option to leave a session open instead of completely closing it out is wonderful if you need to reconnect with a client later that day.
- The connection process with clients is always a huge hurdle. There is a lot of expectation on the part of the client to understand "how to" connect. I can sometimes spend 20 minutes or longer just walking a person through the connecting process. There has to be a more slim line way of getting people connected. TeamViewer has a brilliant connection process with a nine digit ID number and a specific password for connection. That would be so beneficial to have a system that simple with ConnectWise Control.
- Sometimes I have to email a customer the ScreenConnect session link but when the link is sent via email it is not a clickable link. It the address is displayed as a picture only.
- I don't like the fact that I have to click a "join" button to get connected if I create the session. That should be automatic once the customer does what they need to do to get connected
October 29, 2018
Wising up with ConnectWise Control
We currently use ConnectWise Control within our own department. It is used to help our remote users with various computer issues and maintenance. It's outstanding in the various ways it is able to connect to our end users and the ease of use they have when connecting with us during sessions.
- The ability to see every screen at once for a connected user without hassle.
- Multiple ways to interact with an end user's computer (uploading files, storing credentials, voice chat, etc.).
- Lightweight. It does not strain either computer when in use and allows for better service.
- Sometimes it requires an administrator login to install client side, which we restrict in our business.
- Java-based remote sessions sometimes do not work/load.
October 29, 2018
ConnectWise Control for remote computer support
We use Connectwise Control to assist users who are offsite and need assistance with their computer and/or software. It is especially helpful when the user is having trouble connecting to the company VPN and thus there is not another easy way for IT to access their computer.
- Very easy to connect to an end users computer because it is easy for the end user to establish a connection. End user just goes to a website and types in a code
- I have found that the graphics display is always reliable with ConnectWise Control whereas I had problems viewing certain screens and resolutions with other products.
- I like that ConnectWise Control maintains/re-establishes the connection after a reboot of the computer without requiring the end user to create a new connection
- Very easy to transfer files to the remote computer (with an FTP type interface)
- Graphic interface is pretty good, but there is always room for improvement
- Would be nice to have an easy way to zoom to a portion of the remote computer's screen for a more detailed view
October 22, 2018
Reliable & Affordable Remote Access!
We use Connectwise Control for remote access to manage endpoints in our environment. We have a few locations without dedicated IT staff and having a reliable solution to access those computers has been transformational.
- Both the web portal and the client software are fast and light. Its a very enjoyable tool to use.
- Its very customizable both from a branding stand point as well as adding functionality with extensions.
- Its reliable! We had a lot of problems with other remote access solutions not working when we needed them. Control has never failed me.
- Grouping of computers is largely done through filters. I'd like a more robust way to group computers for more fine grained permissions.
- SAML implementation needs the ability to pass multiple roles for a single user.
- Mobile app can be a bit finicky according to some users.
October 19, 2018
ScreenConnect has made a positive difference, we love it.
We use ScreenConnect in the support department, for two purposes - troubleshooting and training. It allows us to speed up the process of troubleshooting when clients call in to the support line with problems or questions that can't easily be answered without seeing what they're actually doing. From a training perspective, it's a useful tool when delivering remote training, as it allows our staff to clearly and easily demonstrate elements of the system without having to spend too long in dry descriptions.
- It's quick and simple to get started with a session - there's very little wasted time between acknowledging the requirement for a screen sharing session and getting up and running.
- From an agent perspective it's incredibly useful to have visibility on which other agents are running sessions, how long sessions have been running and whether users are connected at the other end. Being able to see this level of detail at a glance helps when trying to juggle multiple agents needing access at the same time (and is something our previous supplier didn't offer).
- We like the ability to brand the tool, so that it's in keeping with our design values. Clients who call in and require screen sharing sessions are often not very technologically savvy and/or anxious for their questions to be answered, so anything that helps them feel comfortable is a bonus.
- As with every screen sharing tool which allows agents to take control of clients' computers, there can be problems with clients being able to download the necessary app. A number of our clients belong to local authorities and have to conform to council IT policies, which can be restrictive with things like firewall settings...in which case we're not always able to use ScreenConnect.
- I've not always found the help centre documentation to be the clearest - some of the customisation tools are quite difficult to understand at first, and it would be helpful for the documentation to be a little clearer. Ideally it would be good to have some simple examples for regular use cases, in case it's not necessary to drill down into the more complex functionality.