Terrible Customer Service in my opinion, mentioned that they have paid late payment from IRS
We use them for payroll for our S Corp
Starting at $46 per month
View PricingOverview
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Recent Reviews
Awards
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Popular Features
- Direct deposit files (158)8.484%
- Pay calculation (155)8.383%
- Salary revision and increment management (134)8.181%
- Benefit plan administration (107)7.676%
Reviewer Pros & Cons
Pricing
Simple: A streamlined set of automatic payroll features and benefits integrations
$40/month + $6/mo per person
Cloud
$12 per employee/contractor
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work
$80/month + $12/mo per person
Cloud
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teams
Exclusive pricing, contact Gusto
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://gusto.com/product/pricing?utm_s…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $46 per month
Product Demos
Gusto Payroll Demo
YouTube
Gusto Demo: Refreshingly intuitive payroll, benefits, and HR for small business
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Gusto?
Gusto is an online people platform that aims to help small businesses take care of their teams. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 300,000 modern employers. Gusto aims to make taking care of teams a joyful experience, while helping users manage their bottom line and stay compliant. Gusto promises that users will feel like a pro no matter how complicated the situation.
Full-service payroll - According to the vendor, Gusto makes running payroll easy. Gusto automatically calculates and files payroll taxes, help keeps companies compliant, and provides awesome support.
Benefits that work for any team and budget - Gusto aims to make offering employee benefits a reality for any small business. Whether an organization is buying health insurance for the first time or wants to integrate an existing plan with payroll, Gust can provide expert guidance. They'll help with add-ons like 401(k), life insurance, and commuter benefits, which the vendor says allows companies to create a competitive package that attracts and retains employees. The vendor promises their modern, intuitive software and team of licensed advisors helps customers navigate benefits with confidence.
Gusto Features
Payroll Management Features
- Supported: Pay calculation
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
Gusto Screenshots
Gusto Video
Gusto is more than payroll and benefits
Gusto Integrations
Gusto Competitors
Gusto Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English, Spanish |
Frequently Asked Questions
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
Gusto starts at $46.
Reviewers rate Reimbursement management highest, with a score of 9.5.
The most common users of Gusto are from Small Businesses (1-50 employees).
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Reviews and Ratings
(362)Attribute Ratings
Reviews
(26-50 of 176)Companies can't remove reviews or game the system. Here's why
Score 1 out of 10
Vetted Review
Verified User
We transitioned from another payroll / HR system to Gusto in December of 2022. Gusto's pitch was that they would automate all of our onboarding for tax registration and would automate filing our quarterly taxes.
- Nothing
- In my opinion, the support is terrible
- From my experience, sales people disappear as soon as you are sold
December 04, 2022
Healthcare is a Must-o, Definitely Don't Go With Gusto!
Score 1 out of 10
Vetted Review
Verified User
We use Gusto for our HR payroll and benefits management for our US employees.
- Payroll and deductions
- Benefits Management
- Support
- Communication
- Follow-Up
I use Gusto on a weekly basis for all of my payroll needs for both of my companies. It's fast and easy to learn and use. They take care of all of the new hire onboarding paperwork with new staff members and hire the new staff paperwork with the state for me. Everything is easily contained in one location for easy access to retrieve payroll and employee documents. At the end of the year they email and mail employees copies of their W-2 so you don't need to print it out and manage it yourself. The functionality is fantastic and it's an absolute breeze. I can easily hire and send a new employee new hire paperwork to fill out digitally in less than 5 minutes and I don't need to keep multiple hard copies stored on site for my business since Gusto takes care of all of that. They also have very sweet reminders about employee anniversaries and birthdays so you can send out happy birthday digital e cards to get signed by the rest of the employees to be delivered on the birthday employee's birthday. Highly recommend using Gusto!
- New hire paperwork
- Employee birthday reminders
- Easy to navigate
- Visually pleasing layout
- Employee paycheck contributions to charities
- Keeping all of my payroll documents in one place for easy access
- Easy distribution of W-2s at year end
- The integration of two businesses in one profile could be streamlined a little better. While it's not difficult to navigate between the two on a computer, it is difficult to do so from the mobile capacity
- Reminding you on not just employee birthdays but employee work anniversaries would be really nice
- Prompting for an including pronouns for new hire staff in the welcome email to existing staff would be much appreciated
Score 10 out of 10
Vetted Review
Verified User
Gusto provides payroll for our company, and we originally switched to it for improved ease of use compared to our prior payroll provider, whom we had to call into each pay period. Gusto, being natively online, is modern and overall better than who we'd used previously. We saved about 50% as well. We also went remote fully prior to the COVID-19 pandemic setting in. During the pandemic, we had an employee move out of state, and Gusto proved to be super easy to setup for the new state, including ensuring we were properly set up to pay local city taxes in addition to the new state taxes. As the company owner, I've hired employees and contractors since using Gusto, and have converted some contractors to full-time employees. Gusto makes this easy as well, and having an intuitive platform that I trust to calculate deductions and everything else, frees my time up to do paying work. Oh, and Gusto is fully integrated into my bookkeeping software, QuickBooks Online, so when I approve a payroll, there's nothing more for me to do from a bookkeeping standpoint.
- Handles federal, state, and local tax withholdings
- Easy onboarding of contractors and W-2 employees
- Real-time access to paystubs and W-2s
- Intuitive, natively online platform
- Seamlessly integrated with QuickBooks Online
- Some items take too many clicks to get to, like paystubs
- I'd like to permanently skip some features I don't use, like sick time tracking
- At times, reminders can become redundant
October 24, 2022
Best Solution So Far
We use Gusto for payroll. We subscribed to the Concierge service level because we had had problems with customer service at previous payroll processors. The subscription levels are changing, so we are unsure how this change will affect their service. We also switched our 401(k) administrator to be the one integrated with Gusto.
- The self-service aspect of the software is very nice. We rarely need to get customer service involved.
- For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
- We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
- Gusto has frequently updated its software and moved things around. It is frustrating to constantly hunt for things when they are not where they used to be.
- Gusto just changed its subscription levels and though it remains to be seen exactly how this will affect us, it seems like the change is less service for more cost.
- Gusto will make deposits to our bank account for refunds of various taxes but does not give any detail regarding exactly why we are receiving the deposits.
Gusto is our core HR platform. We use Gusto to manage and run payroll, pay contractors, pay taxes, complete and file required tax/compliance documents, and provide employee benefits. We wanted an easy to use, cost-effective tool to handle payroll, benefits, taxes, and all the HR paperwork and Gusto has been an excellent solution for years.
- Manage and run payroll
- Pay contractors
- Provide employee benefits
- Complete and file tax/compliance documents
- Reporting is the weakest part of the platform and needs a lot of work, but it's serviceable as is.
- More benefit options would be nice, but it's good as is
October 18, 2022
Gusto Payroll has the gusto to help you with your business
I needed a better payroll system. I've tried the local big name ones and the reps all leave within a few months. Gusto is so much easier to process payroll. New employees can sign up and do all the paperwork on their own. Super easy. Fees are similar or better than the others.
- payroll reporting
- workers comp reporting
- employee sign-up
- payroll processing
- scaling back for just doing reporting
October 15, 2022
Easier Payroll with Gusto.
Having used local payroll companies with increasing rates, bad service, and reps that disappear made moving my payroll to Gusto easy. The reports are fine, the website works well and support has been available when needed. The pricing is simple and easy to figure out. No more calculators is needed for that. The portal sends reminders and you can automate a lot of it.
- payroll is quick and easy.
- Labor Dept reporting is automatic.
- Workers comp is easy.
- Turning off monthly payments if you want to pause payroll.
October 11, 2022
No More Headaches
I discovered Gusto while looking for a payroll platform that allowed for custom tax withholding options. One of my employees had a unique tax position that Gusto could easily accommodate, unlike many other platforms.
Payroll was a breeze each week as Gusto took care of everything for you, including filing and paying the necessary taxes. When there was an issue during the onboarding process, Gusto was there to quickly remedy the problem.
Payroll was a breeze each week as Gusto took care of everything for you, including filing and paying the necessary taxes. When there was an issue during the onboarding process, Gusto was there to quickly remedy the problem.
- Easy Payroll Execution
- Worry-free Tax Filing
- Expandable
- A little difficult to integrate with QuickBooks
- Allow seasonal businesses to pause their accounts
October 08, 2022
Great Accounting Partner Program.
Score 10 out of 10
Vetted Review
Verified User
Rising Sun Accounting is a part of Gusto's Accountant Partner Program. We provide our clients with payroll services through Gusto. Gusto provides clean and efficient software for payroll processing. We use Gusto to process payroll for over 50 of our clients.
- Payroll Processing.
- Customer Support.
- Reporting
- The website is occasionally slow, but this has improved over the last year plus that we've been using it
October 08, 2022
Great option for a payroll service!
Score 7 out of 10
Vetted Review
Verified User
Gusto is great! It is easy to input employees' hours and keep track of it. Employees get paid promptly, and it is an easy, streamlined process. My favorite perk is that when it comes time to file taxes, Gusto is connected to Turbo Tax and automatically populates employees' W2s! Our old payroll system was not great. We were constantly dealing with timing issues and no pay until three days after payday. Gusto makes the whole payroll process bearable and easy! The benefits of using Gusto are the Turbo Tax integration, the Gusto savings account, and ease of use.
- Providing payroll reports.
- Connects to Turbo Tax for employee taxes.
- Easy to input hours.
- Multiple withdrawals for payroll, employee, and employer taxes.
- QuickBooks integration would be nice.
September 01, 2022
Simple payroll!
I am the primary payroll and HR contact for my company, so I utilize Gusto for all things payroll, PTO, overtime, and raise-related.
- It simplifies the payroll process so much, I cannot emphasize that enough.
- They post reminders for onboarding in the hiring process also which is nice.
- I have only used it a little over a year, so I have not identified any product gaps yet.
August 30, 2022
Tackle all your payroll needs with Gusto!
We use Gusto for payroll, time tracking, onboarding, and other benefits tracking (like sick leave and paid time off, or bonuses). It has made it easier to keep everything employee related all together in one place and get our employees paid in a very timely manner, without the need to question what day our paychecks will arrive in our bank accounts.
- Payroll
- Time Tracking
- Onboarding
- Benefits Tracking
- GPS tracking for Time Tracking
- Entering in Time Off Requests
August 29, 2022
Gusto Payroll and HR Services.
Gusto is used for a number of things, including payroll, onboarding, and Human Resources needs. Mainly, it is used for logging hours, payroll, PTO, sick time, benefits, tax forms, etc. Besides this, it also helps us keep track of employee birthdays and work anniversaries so we can celebrate our employees!
- Payroll
- PTO Tracking.
- Onboarding
- Customer Support.
- Quickbooks Integration.
August 29, 2022
Gusto for the win.
I have two clients using Gusto as their payroll service provider. They complete all the payroll tasks, including payroll for employees, paying and filing all payroll taxes and forms due, etc.
- Easy to use Payroll submission for employees.
- Paying all payroll taxes and forms.
- Easy to add new employees' info.
- Some reports are a little harder to find exactly what you need.
- Cannot easily adjust withholding taxes on specific payroll checks - need to contact support.
Score 1 out of 10
Vetted Review
Verified User
We used Gusto to process payroll, pay payroll taxes, and manage health insurance benefits. The interface is clean and user-friendly. The functionality is very good. The customer service and support are the worst I've ever experienced in over 30 years of processing payroll and/or benefits administration.
- Customer Interface
- Efficiency Processing Payroll
- Timely File Payroll Tax Payments
- All customer service functions are routed to people who cannot help
- No dedicated Account Manager
- 4 to 6 day response time to emails
- No direct contact to Customer Support
- For me it was virtually impossible to reach a live person to discuss issues.
- No last names, direct phone number, or phone extensions.
- Zero sense of urgency.
Score 4 out of 10
Vetted Review
Verified User
We use Gusto for payroll, automatic deposits, quarterly payroll taxes, and related paperwork for both employees and independent contractors.
- Scheduled automatic payroll and deposits
- Easy to use employee portal
- Difficult to contact customer service. Website links go in a circle.
- Site glitches that suggest products/services no longer available (Covid leave benefits).
July 13, 2022
Gusto Review
Gusto is used for a number of reasons. It keeps track of all employees and contractors within the company. It is used for logging work hours, payroll, PTO, sick time, benefits, tax forms, etc.
It helps keep all of the paid work and paid workers organized. It also helps keep track of birthdays and work anniversaries.
It helps keep all of the paid work and paid workers organized. It also helps keep track of birthdays and work anniversaries.
- Payroll
- Benefits
- PTO Tracking
- Maternity leave benefits execution/tracking.
- Contractor benefits.
- Login functionality.
Score 1 out of 10
Vetted Review
Verified User
If I could give Gusto a negative rating I would. Their software is "relatively" easy to use for simply posting payroll and having new employees enter their data - beyond that the software and support are horrible. The support team is offshore and not trained in payroll, they are trained in using the software. The support hours are limited. Reporting is nearly non-existent. There are reports though they are immature and difficult to access. I've yet to get a decent report with an easy-to-use layout that works. We work with MANY other payroll companies and this one is the worst.
- Easy for employees to upload their data
- Simple payroll input and running payroll
- Support Hours
- Reporting
- User interface
- Support knowledge and training
June 16, 2022
Simple platform, bad customer service
Score 2 out of 10
Vetted Review
Verified User
Gusto's platform is fairly easy to use, but if you have an issue, getting help resolving the issue will be frustrating, and time-consuming, and the issue probably will not get resolved.
- Platform is fairly simple to use
- Poor customer service. Today's issue was Gusto not depositing our payroll due to a Gusto system error, which they admitted. They will not do anything to resolve the issue. When we submitted payroll on time 2 days ago, their online system said that payroll had been submitted successfully. It showed a detailed list of how much each employee would get paid, the direct deposit amounts, etc. Today, on payday, our employees did not get paid. I logged into Gusto and it said that payroll had not been submitted. I reached out to Gusto customer service, and their response was: "Thanks for letting me know! We are currently having a system error. I checked with our engineering team and they said that they are actively working on a resolution to fix this. Our engineering team advised me to tell you that clear your cache & cookies as well, they are already on this and will be fixed sooner." So then I asked them to help me expedite payroll to get our employees paid sooner than 2 days, which is their standard. They said that expedited payroll can be processed in 2 days and there is nothing they can do. I have gone around and around with them for almost 2 hours, and they keep saying there is nothing they can do. They caused the problem, they admitted that they caused the problem, and they are refusing to fix it. Not paying your employees on time is a REALLY big problem, and Gusto is responding like this is the level of urgency of getting a FedEx package a day late for a shirt I purchased online. I am completely baffled. This is the 2nd time that Gusto customer service has been completely unhelpful in resolving the issue - this time, some of our employees may not be able to pay their bills on time.
- Gusto bombards employers and employees with sales pitches for other non-payroll-related products.
June 07, 2022
Gusto Really Delivers
We use Gusto for all our payroll needs and for the needs of our client's payroll. Gusto does an exceptional job handling the onboarding compliance with employees which reduces the burden on small businesses like myself.
- Process Payroll
- Onboard Employees
- Support
- Simple Interface
- Clear communications
- Tax Compliance issues take a long time to resolve
- Reporting is not as simple as I would like and I can't save modified reports
June 07, 2022
Gusto is annoying for users
We use Gusto to clock in and clock out in order to get paid. Gusto handles the payroll processing for our accountants. Gusto is used for all employees in order to get paid properly.
- Handles state/federal taxes for each user
- Handles direct deposit
- The website appears simple enough for users
- The Gusto website often times won't load the page you want and will load the wrong page multiple times before it will finally work
- Gusto won't allow anyone to manually input a clock out time in the future. It will only accept the current timestamp or a previous timestamp
- Gusto sends out multiple annoying emails
June 06, 2022
Cannabis Industry HCM Alternative
Our company utilizes Gusto for our payroll needs. Gusto is a value option for small businesses needing payroll and banking needs within the cannabis industry.
- Easy to navigate their software
- Simple employee set up
- Great customer service
- Cannabis industry friendly
- I dislike having to get a code in order to speak with a customer service agent
- The option to include a retro pay on current payroll
- Gusto checks for employees without bank accounts
June 03, 2022
Only fit for basic business
Score 1 out of 10
Vetted Review
Verified User
The product is very basic and that's all. We had group term life insurance, through an outside vendor and personal use of company autos. Started working with Gusto in October and they just could not get it right or understand what needed to be done with just a taxable event. And when I did what they required, the w2s needed to be reissued...in March! Because they were so busy...if you are that busy with reissuing w2s, you didn't do a lot right! You don't have a representative who is assigned to you for problems, and customer service has to have an email to forward to wherever your issue is located within their company. They did the setup and take no responsibility for the state taxes which then resulted in interest and penalty. If you use them, watch your taxes with your state online to make sure payments AND reports are being submitted.
- Basic clock punches
- PTO
- Pig
- Customer service
- Assigned account representative
- Tax filings/return reporting
- Response time
June 01, 2022
Payroll service and HR rolled into one!
At my practice, I help other companies set up and use Gusto for their payroll and Human Resource needs. This has been a great solution for time tracking and job costing for my clients to keep track of hours worked and for which jobs/departments. Gusto also handles paying taxes/compliance to the proper authorities so that my client doesn't have to. This offers peace of mind.
- Comprehensive Human Resources Center available
- Amazing hiring and onboarding tools
- Support team that is on the ball!
- A few limits with Quickbooks integration