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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. …
Starting at $1,500 per user/per year
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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Pricing
Research Core 1
1,500
Cloud
per user/per year
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/
Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Competitors
Qualtrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Reviewers rate Usability highest, with a score of 3.8.
The most common users of Qualtrics are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(126-150 of 164)Companies can't remove reviews or game the system. Here's why
June 03, 2015
A fantastic tool with a plethora of resources
Score 8 out of 10
Vetted Review
Verified User
- Qualtrics allows us to gauge the success of our event programming and allow us to see both strengths and weaknesses.
- Qualtrics allows us to keep pulse of our membership's needs and desires. If our members are not happy we are out of business.
May 01, 2015
Do you have a moment to answer some questions? With Qualtrics that's all it takes: Moments.
Score 10 out of 10
Vetted Review
Verified User
- Faster survey to result report generation
- Quicker turn around for customer complaints
- Much easier to make survey changes
March 18, 2015
An advanced survey tool that is easy to use
Score 9 out of 10
Vetted Review
Verified User
- Qualtrics has enabled us to code, field, and analyze our primary research efforts much more efficiently than in the past.
- We are able to field more complex types of surveys that were difficult to create in alternate software.
Score 10 out of 10
Vetted Review
Verified User
- Fast survey deployment in-house when we were rushing to meet some critical deadlines
Score 8 out of 10
Vetted Review
Verified User
- Qualtrics does help with our response rate on surveys, as if we have the respondents email address and names, Qualtrics can send a personal email message to them, and Qualtrics can send reminders to non-responders.
March 10, 2015
Academic use of qualtrics
Score 8 out of 10
Vetted Review
Verified User
- Better productivty
- Better organization
- Better hiring practices
February 25, 2015
Qualtrics is my Secret Sauce of research tools!
Score 9 out of 10
Vetted Review
Verified User
- Definitely helped refine our concepts with the ability to do concept testing and to gauge consumer feedback on our new products before hitting the marketplace.
- Better customer service. With the NPS capabilities, and the NPS capabilities that are on the horizon, using Qualtrics has help us stay abreast of how we as a company is doing and be aware of any issues early on.
February 25, 2015
Ensuring a quality survey experience via Qualtrics
- Consistency of authentication
- Consolidating multiple department licenses into on campus license.
December 17, 2014
Thank you Qualtrics
Score 8 out of 10
Vetted Review
Verified User
- It certainly provides me with better structured surveys than if I were to create a survey on Microsoft Word.
December 09, 2014
Qualtrics used to quickly and efficiently launch pilot program
Score 8 out of 10
Vetted Review
Verified User
- Qualtrics allowed us to quickly launch and execute a full audit study - without it we would've waited weeks to have our internal team develop a similar data collection tool
December 09, 2014
Qualtrics - Insight into an amazing product
Score 9 out of 10
Vetted Review
Verified User
- Increased customer insight into new website enhancements and product upgrades.
- Increase conversion in sign up flow drop outs.
- Helped drive media spend based on lead conversion through radio.
December 09, 2014
The easiest and fastest way to collect data
Score 10 out of 10
Vetted Review
Verified User
- Increased the number of research studies (especially those conducted online)
- Made it easier to organize events within my organization
December 04, 2014
Quality=Qualtrics
Score 9 out of 10
Vetted Review
Verified User
- Increased efficiency on analysis
- Much faster turn around than paper surveys
- More responsiveness from users than paper surveys
November 18, 2014
Qualtrics: Good for both simple and complex surveys
Score 8 out of 10
Vetted Review
Verified User
- Faster survey programming times
- Ability to control and modify surveys rapidly if needed during fielding
- Ability to monitor results rapidly during fielding
July 01, 2014
Qualtrics is Your Go-To for Survey Building
- Better Customer Service
- Increased Employee Efficiency
- More Accurate Data Analysis
- Members love taking electronic surveys verses the paper ones we use to use.
- The outcome for the total of response are far greater.
May 28, 2014
Qualtrics - Because every answer counts!
Score 9 out of 10
Vetted Review
Verified User
- With Qualtrics we were able to have the data to back our decisions up. We had an idea as to who our target market could have been, and we were hesitant as to how well they were going to respond to a product change. With Qualtrics we were able to make informed decisions for our client.
March 10, 2014
Qualtrics is Awesome!
Score 10 out of 10
Vetted Review
Verified User
- Better segmentation of customers
March 08, 2014
Qualtrics and the MR World
Score 8 out of 10
Vetted Review
Verified User
- The survey environment is VERY friendly for respondents
- This has cut programming time down greatly
- Customers seem to prefer this platform over Survey Mokey and Confirmit
March 08, 2014
Great option for internal research projects
Score 9 out of 10
Vetted Review
Verified User
- Easy to use tracking tool
Score 7 out of 10
Vetted Review
Verified User
- Time savings - we no longer manually have to monitor RSVPs
- Reports/Documents - we can run a report at any point of time to gauage RSVPs, etc.
- Alerts/Communication - rather than having to forward every RSVPs or other communication, we can add the individuals that need to be "in the know" to receieve alerts every time there is a submission
March 07, 2014
Love it but not HIPAA compliant!
Score 10 out of 10
Vetted Review
Verified User
- Easier survey building.
March 06, 2014
Qualtrics - Does What You Need It To Do
Score 10 out of 10
Vetted Review
Verified User
- Qualtrics has allowed me to show upper management that there are issues within the department that need to be addressed. I was able to show an approximate cost, affects of the issues, and propose solutions.
March 04, 2014
Execellent Qualtrics Product
Score 10 out of 10
Vetted Review
Verified User
- Qualtrics have changed the way we do customer research. Instead of interviewing people about a new website's features, we now can survey them
- Qualtrics is much cheaper than other survey alternatives out there
- The survey design can be done much faster now which increases our work productivity
March 03, 2014
Use it :)
Score 8 out of 10
Vetted Review
Verified User
- Quicker responses
- Email triggers