Twilio WebRTC Reviews

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Anonymous | TrustRadius Reviewer
January 11, 2019

Twilio WebRTC: Powerful Communication Technology

Score 8 out of 10
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Twilio WebRTC is being used by our company to power online calls between our customer support team and users as well as between different types of users themselves. As we already use Twilio's Programmable Chat API to power chat communications on our platform, this feature fits in quite naturally into our use case allowing users to communicate with each other directly from our chat interface. Twilio is the center of all communication on our platform for our users.
  • Twilio's web client gives you everything you need to begin integrating Twilio WebRTC into your platform.
  • It has quite a powerful tech stack where certain features are simply plug and play.
  • The ability to call actual phone numbers and not just app to app phone calls is quite handy.
  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
If you have the budget to support call communication channels as well as a technical team to help you with the implementation of the solution, Twilio WebRTC would be right for you. I would only recommend this solution if you have exhausted all other avenues of communication on your platform (example: chat, asynchronous messenger). The costs of a paid WebRTC solution can go up quite quickly so that needs to be kept in mind, although you will be paying for a quality product from one of the leaders in the industry.
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