Ascentis (discontinued) vs Paylocity

• Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
• Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
• User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!

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• It has a very cool and easy to use recognition function called impressions. Instead of a simple instant message or email saying thank you, you can offer an impression saying thanks that can be categorized and made public the rest of the company when they access Paylocity. It's just a cool function that spreads thanks and engagement across the organization with little cost and effort.
• The self service portal for employees is easy to use as well. If you need to access vacation accrual and balances, PTO requests, pay check stubs, pay information, need to change your address or name, etc. it's very easy to find and navigate. You don't need to dig or click everywhere.
• The journal entry function is useful too for 1:1 meetings or check in meetings for manages and their direct reports. It gives an easy module to record notes, discuss topics, attach documents, or make notes of items that need to be followed up on. Not everyone here uses it, but it does help organize meetings and keep them on track.

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• Updating the system so it is one platform and not two.
• Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
• Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
• When something is broken, quicker turn time on fixing the issue.
• System needs updates to support AAP reporting.

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• The customer service is a joke. Our account manager is slow to respond and often gives wrong or incomplete answers.
• The tax department is incredibly slow and disorganized, which has resulted in late penalties and errors on our filings.
• You cannot contact any department without going through your account manager, which if you have a bad one like we do, means you often get roadblocked in getting your issues resolved.
• There is no sense of urgency or accountability in customer service.
• You are expected to largely self-serve. Often when you reach out for help, the customer care rep doesn't know any more about the system than you do.

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• HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
• Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
• Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
• Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.

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• The robust reporting has allowed us to analyze our workforce in a way prior systems could not. We used the data to update our pay structures and reduce turnover.
• The performance management system has dramatically improved our processes over decentralized paper methods. This improvement leads to higher engagement and therefore a more productive workforce.
• The ability to link with business partners, such as our CPA, allows them to access they information they need to help advise us more efficiently.

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