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Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be …
Starting at $10 per month
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What is Confluence?
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
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Popular Features
- Document collaboration (104)9.090%
- Access control (102)8.787%
- Notifications (107)8.282%
- Search (107)6.868%
Reviewer Pros & Cons
Pricing
Free
$0
Cloud
Free for 10 Users
Standard
$5
Cloud
Per User Per Month
Premium
$10
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Confluence-Demo: Unterseiten bis in beliebige Tiefe anlegen
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Atlassian Confluence 101 - Delete and Restore a Page
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Atlassian Confluence 101 - Organize Pages
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Sibling Tabs User Macro for Atlassian Confluence
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Features
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Product Details
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- Integrations
- Competitors
- Tech Details
- FAQs
What is Confluence?
Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Confluence Features
Project Management Features
- Supported: Task Management
- Supported: Workflow Automation
- Supported: Mobile Access
- Supported: File tracking
- Supported: Tagging
- Supported: Search
- Supported: Integrates with other Project Management Tools
- Supported: Visual planning tools
Communication Features
- Supported: Status updates and activity feed
- Supported: Notifications
- Supported: Comments and feedback
- Supported: Discussions
- Supported: User directory and online status
- Supported: Sharing and privacy
- Supported: Internal knowledgebase
File Sharing & Management Features
- Supported: Versioning
- Supported: Document files
- Supported: Image files
- Supported: Video files
- Supported: Audio files
- Supported: Document collaboration
- Supported: Shared folders
- Supported: Access control
- Supported: Advanced security features
- Supported: Integrates with Google Drive
- Supported: Device sync
- Supported: Web interface
- Supported: File change notifications
- Supported: Simultaneous editing
Confluence Integrations
Confluence Competitors
- Microsoft Yammer
- Microsoft SharePoint
- OpenText Vibe
- Socialtext (discontinued)
- Traction TeamPage
- HCL Notes
- OpenText Enterprise Content Manamagement (ECM)
Confluence Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
Frequently Asked Questions
Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
Confluence starts at $10.
Reviewers rate Integrates with Outlook highest, with a score of 9.6.
The most common users of Confluence are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Atlassian Confluence is a versatile tool that organizations use to enhance collaboration and knowledge sharing. Users have found it to be an effective solution for various use cases across departments and teams. For example, Confluence serves as a central document system for product owners and product management, storing important project documents and related information. It is also used as an internal Wikipedia and knowledge base, providing how-to guides, descriptions, and tracking project status.
Confluence plays a crucial role in facilitating communication and coordination within organizations. It helps teams effectively share knowledge, onboard new employees, and provide assistance to other teams by finding configuration files and debugging information. Many users appreciate its ability to document procedures and information in an easily accessible way, creating a centralized repository for organizational documentation.
With its wide range of features, Confluence is utilized for collaboration, project management, process and quality management, and knowledge management. It enables teams to coordinate tasks more easily, ensuring everyone has access to the necessary information. The software is also valued by IT departments as a knowledge base and internal web space. Additionally, it serves as a valuable agile tool for custom development services, providing a centralized place for documentation and integration with other tools.
Overall, Atlassian Confluence offers a robust platform for enhancing teamwork and knowledge sharing within organizations. Its versatility makes it suitable for various industries and departments, improving communication, productivity, and information accessibility.
Users recommend using Confluence for creating, storing, and retrieving business-critical resources. They suggest using Confluence for documentation work, especially in an agile project management environment. Users find Confluence to be a great tool for remote teams to work together and increase efficiency. They also recommend it for team collaboration and seamless project work. Users suggest using Confluence to eliminate communication gaps and improve visibility and backtracking. They think Confluence is excellent for sharing information and integrating with other tools. Additionally, reviewers recommend Confluence for workplaces with flexible schedules and remote working. They suggest considering Confluence when using other Atlassian tools for excellent integration. Users recommend using Confluence for team development documentation and any type of organizational documentation needs. They find Confluence easy to use and believe it makes documentation fun and easier to record. Users suggest using Confluence along with Jira for the best experience. They also recommend establishing a system for creating neat Confluence pages. Users suggest considering Confluence if already using the Atlassian suite but mention the need for improvements in integrations and editing abilities. Additionally, users recommend Confluence only if using Jira, as it may save money compared to other options. However, they suggest considering other options if complicated needs are required.
Attribute Ratings
Reviews
(51-75 of 126)Companies can't remove reviews or game the system. Here's why
October 04, 2019
Confluence for great documentation of your projects and company
We use Atlassian Confluence as the company wiki for all IT related documentation. So it is primarily used by the IT department to document, although other departments are using the information also. At the moment we are using the on-prem version of Atlassian Confluence but are looking at the SaaS cloud version soon.
- Easy to use
- Integrates nicely with JIRA
- Automated documentation could improve more.
- Occasional editing does not function properly, but not so often to impede your work.
- Interface is quite basic. Though there is a point to make that is a pro instead of a con.
October 04, 2019
Confluence has a better Influence
It is being used by our Development Team for requirements collaboration on various software (COTS) products being sold by the company.
- Templates
- Formatting
- Sharing
- Flexibility with template uploads
September 30, 2019
Stunning project management with Confluence
Atlassian
Confluence provides me a bundle of solutions to my business with great intelligence and
working efficiencies. Moreover, the feedback collecting feature of this
particular product helps me in taking useful decisions for my company wherever
and whatever I want. Furthermore, it helps me in making effective communication
with all my working partners that further facilitates me to overcome
communication barriers as well.
- This effective application has so many useful advantages that create flexibility to edit different types of documents and also to edit all my rich content within just a few seconds with all these amazing features.
- It has a platform for managing a lot of files even longer files or some tiny pieces of documents.
- It has a useful feature that surely helps me out in my tough schedule is it’s about to create useful meeting notes that are quite useful in order to get a reminder as well.
- By using Atlassian Confluence now I can confidently say that I can manage dozens of files in one single location and also discussion among the teammates is now more convenient with it.
- Workload issues are so much less by using it so, for me, there is no drawback in it.
- Because of its superb features and functionalities, it has become my favorite companion now. I do not have to face any kind of trouble.
September 30, 2019
Powerful tool with no design inspiration
Atlassian Confluence usage has grown in our business as a method to capture ideas, build on them and then finalise a decision. The whole team uses it. We also needed a place to capture our reference documents and processes as they are defined. Decide we want Graphic Designers to load mock-ups straight to the Google Drive folder for a customer so sales or design support just does a follow-up email/call? Then edit their "Process Guide" in Confluence.
- Load an idea. Never lose it. Everyone can edit the core page or add comments. The old "parking bay" full of post-it notes doesn't get lost at the end of the conference.
- Templates - lots of different formats that provide suggested processes improvements in their very design. And we edit the pages to suit our company process anyway.
- Extra tools. Add images, links, Trello board, JIRA task links, etc. I found the inbuilt draw.io tool useful the other day when working on a process and now that diagram is added to the proposal document we send customers.
- Pages can be categorised, so we have an Internal Process pages, Project pages, Team Directory pages, etc.
- Atlassian Confluence is not very graphic so the user interface has a lot of options which can be daunting for new users. It feels like an old system - so busy with text options everywhere, I feel like I want to break out in DOS commands and throw away my mouse.
- Navigation is not always intuitive - I know there is flexibility there, but it can be confusing. Therefore user engagement is not as strong as it could be.
- I'd love to have tables displaying pages alphabetically with field and filter options. I have customer information but want to see the missing info more easily so I can action these. Or add a customer and it sorts itself in the right order. And then my template for customers can have a field added for all customers. There is a danger that the data can become too static as it doesn't make it easy to see the data. Same forms approach has an application to our other categories
September 27, 2019
Great for organizing coding teams in structured workflows and real time release tracking
We use Atlassian Confluence in every part of our organization from DevOPS to Technical Support tickets. The customizations you can do in Confluence are limitless and you can tailor Confluence to your departments exact needs.
- Organize your work in spaces
- Discussion of work and tracking progress
- Provides visibility into our software projects
- PDF exports only render gadgets as links
- Need better chat and phone support
- JIRA Gadgets in Confluence don't function correctly
September 27, 2019
Using Atlassian Confluence for 2+ years.
We use the Atlassian Confluence for ideas, brainstorming, product stories, changelogs, standup meetings, retrospective meetings and to track the production issues... the list goes on. We use it across our whole organization. Previously we use the MS Word and MS Powerpoint for user stories, and that became too difficult to maintain the content.
- Built-in tools (drag and drop) to format the page
- Tagging team members
- Email notifications for changes
- I start watching a few pages, but Confluence then added me in all pages by default and now I am getting a lot of notifications for irrelevant pages
- Sometimes when my teammate adds some points in a Standup meeting against my work then I only get the empty response in email notifications without the details of what was added. (I don't know why the content is missing)
September 25, 2019
Atlassian keeps your organization organized!
Atlassian Confluence is being used by the entire organization and customized per department. We use it for reviewing and updating documentation including security policies. It is a great source for collaborating with multiple teams to get items approved.
- Document storage
- Diagrams
- Note taking
- Diagram tool isn’t great
- App isn’t great
- Can load slowly
September 24, 2019
Simplicity at its core
Confluence is primarily used in the organization for documentation. Confluence is utilized to access information about our hardware and software solutions in a convenient location. It provides new and old employees the ability to gain information about an area that they may have questions about. It creates an area to provide a more in depth well of knowledge about a particular area or topic that is not documented elsewhere due to a lack of a solid structure.
- Quick way to document knowledge.
- Easy to access and navigate.
- Provides updates on latest documentation.
- Customizable.
- Searchable.
- Would like if it integrated into Office 365.
- Navigation is a bit limited for exploring.
September 20, 2019
Atlassian Confluence is a great tool for documentation and integration into Jira Service Desk and Software apps
Confluence is a great application for logging documentation in a centralized location. It has a lot of capabilities that are useful. Using Confluence by itself just seems wrong though, it works so well with the other applications by Atlassian, such as Software or Service Desk. The integration between these applications is really nice and is enough to overlook some of the downsides of the products.
- Allows for a simple and organized layout of documentation and instructions.
- Very flexible layouts with many different features that you can add to the pages. You can also customize the look and feel of the pages.
- Editing the pages could use more features that are easily accessible, but that is just going above and beyond what is necessary. It is currently "good enough".
- I wish there were built-in templates for documentation to make it easier for when you have multiple people typing up documents. It would just make it cleaner and more professional. Obviously, we can create our own templates, but it would have been nice to have this built-in.
September 17, 2019
Atlassian Confluence makes documentation fun again!
Confluence is used business-wide to help document policies, processes, and procedures. It is highly used by our technology departments as a knowledge base as well as a place to document project status and other relevant information.
- Project planning.
- Meeting notes.
- Blog posts.
- Build SSO into the product at no extra cost. Currently, you have to purchase a third-party plugin or if using Confluence Cloud you have to purchase Atlassian Access which is often the same price, if not more, than Confluence itself.
- When publishing changes to a document you will be notified if someone else has made changes. In order to publish your changes, you are forced to publish theirs as well but it doesn't tell you what their changes were.
September 17, 2019
Atlassian's successful try on knowledge and document management
We are currently using Confluence as a knowledge base for a worldwide project. Our usage of Confluence at the moment consists of creating knowledge articles about certain procedures, contact information (about the customer and about our own team), general information such as the SLA and to generate documentation for the customer, as he likes to know what we did to resolve a problem in his environment. Giving access to our customer to see what we have already created on Confluence gave him a lot of confidence in our work as he can see with his own eyes what are the solution and technologies we are using to sustain his working process.
- Editing of pages on demand, without hassle
- Whole text editor, so you don't need to create things on Office and paste on Confluence
- Atlassian support is amazing!
- User management can be a bit hard, especially between different companies
- The installation and configuration is not so simple
September 15, 2019
Confluence Great for Large Companies
We use Confluence company-wide. It allows for the entire company to have access to important documents easily. Since our company is spread throughout different buildings, things like office maps and org charts are easy to find and live on Confluence. You are able to look up anyone in the company with ease, which is important when dealing with 200+ employees.
- The ability to personalize for your company.
- Access to important documents is streamlined.
- It keeps communication flowing and frees up time for HR because important basic info is there, so there are fewer questions.
- It's a bit difficult to navigate.
- Having to create one on one forms weekly gets messy in my "personal space" portion of the site.
- Better integration of different software.
September 14, 2019
Confluence is a must-have in growing companies
Atlassian Confluence is used as our organization's central repository for documentation. Confluence essentially accomplishes the "teach a man to fish" principle, allowing for our employees to find answers to their own questions, look up org charts, check policies, and more. It is very helpful in keeping managers from being overloaded with hundreds of questions.
- It has integrations with valuable tools.
- It is easy to use.
- It has SSO capabilities.
- Searchability can be difficult at times.
- It's only as good as the group that manages it.
- Information can become antiquated if not frequently updated.
August 13, 2019
Great tool for content creation in teams
Confluence is used as a tool for sharing documents and tracking their versions. Also, in software development, this can be now connected to other frequently used solutions such as JIRA or Enterprise Architect. Confluence also provides teamworking features with user access management. On top, Confluence adds reporting features with nice summarizations. Data can be exported for further BI analysis if required.
- Overview of document versions, links users, and actions to content.
- Reports and overviews.
- Also, supports budgeting/financial tracking.
- Perfect for knowledge management in a team or with external partners/clients.
- Until recently, it was hard to synchronize content with Enterprise Architect definitions. According to recent news from Atlassian, this should have been resolved by EA connector.
August 09, 2019
Helps great teams to collaborate efficiently
Confluence is used to hold documents that are important to various software programs. These include install documents, patch notes, and update information. We use it company-wide and it ensures all information for software is held centrally.
- It accurately displays documents and information well.
- It is easy to upload external files, which is key for installation walk-throughs.
- It is easy to allow manage users and groups to have access to specific areas only.
- I feel the biggest area that is missing is support for more languages for source code.
- Also does not allow you to go through revision history.
- In-line comments for easier modifying would be nice.
- Easier integration with other applications would be nice.
August 05, 2019
Great solution for knowledge management.
[We're] Using Confluence for central knowledge management and documentation within our organization.
- Great rich UI for formatting and diagramming
- Auto-save prevents lost work
- Hierarchical organization helps with search result accuracy
- More snappy and responsive UI
- More accurate search results
- Better tools for approvals management
May 07, 2019
Confluence a nice addition to JIRA software
We use Confluence as a place to document all our I & O help articles and processes. We also build web pages for developers to use a quick reference point to look at test data and test environments. Also starting to build project requirements into these sites for IT and business teams to view and use.
- Easy to set up pages
- Collaboration is easy and has version history
- Interacts well with JIRA software
- More macros for customizing pages
- Licensing is expensive is you want people to have edit privliges
- Team Calendar plug in does not work well
April 03, 2019
User for collaboration with IT on HR Projects
Our organization utilizes Confluence along with Jira for additional project documentation and collaboration. Details on every part of our projects are captured, stored, and shared using confluence. This includes meeting notes, shared worksheets, requirements documents, system architecture as well as some process and procedures/outcomes of the projects. IT utilizes this system as a required way to store change information for updates and enhancements.
- Fairly easy to use this product. The UI itself is user-friendly and easy to follow.
- Collaboration and updates are easy to turn on or off.
- The product is very scalable and can capture and organize a lot of data in one place.
- Some of the options do not always work, this may be local setting but I find the option to edit some documents via Confluence to not always work, and we need to download, update, and then re-upload the document as a new version.
- Where there are a lot of notes and documentation entries it can be difficult to keep track of or sort through everything. How you utilize the program and label things is very important.
December 15, 2018
A solid intranet - but you might be able to do better!
We used Atlassian Confluence as our internal intranet company-wide. It addressed the need to have a shared repository of information where people could go to access information. There are very specific permission sets that can be applied so that each department can have control over editing their own pages, decentralizing management of the intranet.
- Ample permission sets let you set granular controls
- Integration with JIRA is one of the main reasons a technology company can benefit from Atlassian
- If your company point of contact leaves without transitioning ownership/billing, Atlassian is very unhelpful in resolving this and will turn off your functionality without reaching out in advance if a bill is not paid. This will induce a state of panic until resolved.
- The design of Atlassian leaves something to be desired. Employees didn't like using it and as a result, the team regularly neglected the content, making it out of date.
December 14, 2018
Just amazing tool for documentation
For me, Atlassian Confluence is a one stop solution for all kinds of documentation. I use it whenever I need to write or document about my project. which includes flow diagram as well. This tool has been used by lots of us here and most of us use this for documentation and writing some other design as well.
- First and foremost, if you need to maintain the documentation of your project, Atlassian Confluence is the best option for this.
- It has lots of plugins available which makes it very much useful, like gliffy, through which you can design flow diagrams very easily.
- Document collaboration with team member is also very good with this. You will get notified if someone from your team has changed something.
- It has wiki like syntax for markup and lots of other shortcuts which make development faster
- The search feature could be improved. Search result are not always what we are looking for.
- It could be more flexible, just after adding few docs it starts becoming very clustered.
- It is costly to use it for personal use. I would like if it had free version with some limited version-- at least we could have basic features.
December 13, 2018
Confluence content creation is easy, and why that's good and bad
My organization uses Atlassian Confluence company-wide as our internal wiki platform. Confluence has moved a formerly silo'd company culture into a more collaborative and visible one. We use the platform to share knowledge, create new content, and manage projects and activities
- Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
- The parent and child relationships between pages makes organizing your content much easier.
- If you're also using JIRA as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
- The lack of a defined workflow in Confluence is problematic as it could create a wild west for content creation and management
- Confluence does not play well with Microsoft generated documents like word and excel
- The lack of true page print functionality is a glaring gap in the product. Printing through your browser loses most of the beautiful formatting that is native to Confluence.
December 12, 2018
Simple, but feature rich within the Atlassian ecosystem
We use Confluence across our entire organization. We purchased Confluence with JIRA as a file management and communication tool. We still rely heavily on Google Enterprise applications (GDocs/GDrive) but we needed something which could be closely connected to our JIRA project and development pipeline management use case. Confluence allows us to create different content, like cover pages, and long-text details which are linked to JIRA Issues, but aren't necessarily appropriate for custom fields in that JIRA Issue.
- Easy management of documentation and files
- In-line linking to Users, Issues, and other Atlassian artifacts
- Ability to create Action Points from Confluence documents which email/interact with the user connected with the Action Point
- Excellent built-in Macros which can be used to tailor content (e.g. Code Blocks with user-defined styling and UX, Table of Content and Children page listings)
- Searching is a challenge in Confluence. If you know the Space (we group our functional areas into 'Spaces' in Confluence), then searching is straight-forward, but if you don't know the Space, the searching becomes a bit hit and miss.
- Organizing child pages under a parent is tedious. Rather than allowing a drag-and-drop interface, you have to go into Space Tools, then navigate through to the parent page and manually re-sort pages. Once in the Tools area, the feature set is good, but it would be nice to have fewer clicks or some sort of toggle to Edit Mode which allowed these features while still on the Confluence Page.
- When presenting Tables of JIRA Issues meeting specific criterion, the refresh/load time can get very slow. If there were an option to either prioritize the load order or the option to run synchronously/asynchronously, it would be a better UX.
- Adding Security to Pages/Spaces can be a challenge. The UI for this feature often simply tells you that the permissions are inherited, and you have to navigate up a level or three to find those specific 'inherited permissions'. Each page should have its own listing of permissions with some indication of whether they are inherited or not, with an option to edit on the page (not in the parent or grandparent, etc.).
- In working with the underlying database content, there are some major drawbacks... First, the underlying data for the pages is a long string of html, so any sort of searching is impossible. The option (or a built-in mechanism) to segment out sections of a page in the database would help in this effort tremendously.
- Second, the underlying database has no easy way to apply the same security placed on the pages (see two points above for Security UI issues). Because we cannot reliably determine access/permissions to the pages from the DB, we have locked down all DB tables to ensure that no sensitive information is viewable by unauthorized users.
December 12, 2018
Collaborating Confluence
We use Confluence to share documents, procedures, and other essential files for more efficient collaboration between departments within the business and also between the business and its service suppliers. The features I like most are creating live tables and simultaneous editing of their information along with file attachment capability.
- Confluence enables simultaneous idea/information sharing from multiple sources on the same topic in an almost-live manner with "reload" notifications.
- Making previews of postings available would be very helpful to users to ensure content is intended prior to posting it.
- Notifying editors of the same data field is critical to prevent loss of data.
December 11, 2018
A software developer's day using confluence.
We use Confluence to document our engineering practices. From documenting releases and server updates to storing coding guidelines for developers. We've basically replaced MS Office documents and Sharepoint with Confluence. Confluences make for a more user-friendly way to store documentation that is searchable, flexible and far easier to maintain.
- It is really easy to make document templates with Atlassian Confluence.
- If you don't like how you've organized your documents in Atlassian Confluence, you can easily rearrange your documents into a structure that better fits your business.
- Building a linked document structure is really easy within Atlassian Confluence.
- Atlassian Confluence is extensible with macros and extensions.
- There are integrations with other platforms for Atlassian Confluence.
- I was perusing the developer documentation and I found it to be poorly organized. It just felt unapproachable.
- We get too many status updates from Atlassian cloud. I think they are trying to be transparent, but it feels more like oversharing.
December 11, 2018
Atlassian Confluence - a great choice for knowledge-based management
We are mostly using it to document best practices, create software documentations, and store training materials and team calibrations. It is being used across the whole company but mostly by developers and trainers to provide documentation for agents. It is helping us to make the process of documenting and sharing knowledge as easy as possible while maintaining up-to-date information at all times.
- Very user-friendly and easy to use by anyone.
- Easy to implement and does not require time to go from zero to live.
- Easy to integrate with other systems.
- Web-based, anyone with a browser can use it.
- The user interface can use some improvements.
- I would like to see improvement to the way it handles document editing when 2 users are editing the same document at the same time. I still think it is good as is but it can use some improvements.
- The integration with other systems needs more work and can be more user-friendly.