April 22, 2020
Ceridian Dayforce Experience 2020
Pros and Cons
- Flexible configuration
- User Training
- User Friendly
- Support model
- Implementation model (used external partners to implement)
- Costly when changes need to be made
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Showing 472 of 900 Ceridian Dayforce HCM ratings and reviews.
Reviews (1-25 of 472)
July 13, 2020
Ceridian Dayforce for Tech Unicorn
Pros and Cons
- Payroll is very easy to process.
- Benefit management is easy and integrates with vendors well.
- Performance management is great.
- We need a better leave management process. Ideally a new module would be great.
- Auditing capabilities are very limited in the system.
- Configuration changes can be difficult and without proper knowledge, Ceridian likely will charge you for anything you want changed.
Pros and Cons
- Staying on top of HRIS tech trends
- Great support team
- The easy flow of data between modules
- Provide more training opportunities for end-users
- Make configuring workflows/forms easier for new admins
- Transitioning from Silverlight to HTML has been hard to adjust - more support needed
Pros and Cons
- Houses all information in one place
- Payroll process is fairly simple
- It's not designed for a company as complex as ours and we have had to "make it work" in some cases
- Does not handle employees working at multiple legal entities well
- Many branches of the product that do not work well.
February 26, 2020
Ceridian Dayforce saved my life!
Pros and Cons
- Payroll processing is smooth and efficient.
- The system is very user friendly.
- Mass rate changes are a pain to process. I find doing upload to be challenging.
- When I went live there were many bugs but things I wouldn't be able to see until I ran the system for a while. The implementation team leaves too quickly. The amount of tickets I had to open was frustrating.
February 18, 2020
Dayforce single platform works!
Pros and Cons
- Dayforce is fully integrated, a one-stop-shop! All employee information is in one system and moves quickly throughout it. This is particularly helpful when a wage change goes through in the middle of a pay period or when completing a retro wage change. You can see the change, including the retro change, right in the employee's Timesheet, which automatically feeds over into Payroll.
- Dayforce makes benefits enrollment and annual open enrollment simple. The system remembers what benefit programs the employee has participated in and the employee's beneficiary information.
- Dayforce is very customizable. You can create shift rotations, pay policies and attendance management policies based on the needs of your company.
- Dayforce does not have a paycheck calculator and it would be great if it did!
- Dayforce could do better with basic reporting, ie: 401(k), garnishments, etc.
February 25, 2020
Excellent platform for payroll and benefits
Pros and Cons
- Payroll.
- Benefits.
- Mobile app.
- Commuter benefits.
Pros and Cons
- Support is great.
- Having resources available.
- Easy to use.
- Timesheet linking to the employee's profile.
- More reporting options.
February 13, 2020
Accuracy, Efficiency, and Engagement
Pros and Cons
- Fully Integrated HRIS solution
- Accurate payroll delivery
- HTML migration
- Improved integration with retirement plan
October 29, 2019
Dayforce pulls all the HR functions together in one place
Pros and Cons
- Benefits and Payroll Integration - changes happen in real time.
- Workflows - still working on creating some but we created some so that when employees make changes, we are notified and that's great so nothing goes unnoticed.
- Site is easy for employees to navigate and has a 'clean' presentation.
- Recruiting - seems like it could use some enhancements based on feedback from our recruiters. It doesn't have the same functionality as our stand alone system did but hopefully there are some updates coming to fix some gaps.
- Compensation - seems a little clunky but could be just because we haven't used for a cycle yet.
- Implementation - seems like some time spent up front understanding our organization set-up and needs could have saved some time and angst in the long run.
October 29, 2019
Dayforce - Changing the Way We Work.
Pros and Cons
- It is truly one system for all things HR. Every piece connects.
- Dayforce is customizable and really understands that no two companies do things the same way.
- Ceridian presents a lot of different opportunities for users and customers to connect, share best practices, and lean on each other vs. always being required to go through support or pay additional fees for help.
- Support - I would really like to see true "support consultants" when getting help on a ticket. We get lucky sometimes and get a fantastic support rep, but often it seems that they don't really care about providing true help, just want the ticket closed.
- User groups for all regions.
- More user friendly training for manager levels vs. just for "super users".
October 29, 2019
GNC Ceridian Dayforce Review
Pros and Cons
- TAFW requests work very well. It has done away with paper and saved time for both the employee and manager when requesting time off.
- Open Enrollment works very well. Last year was our first OE and our employees loved it! Doing away with the paperwork was a big timesaver.
- Payroll processing is extremely efficient. The PR Admins love the preview features that help them ensure that payroll is correct each and every time.
- We are still unable to use Attendance Management after being live on Dayforce for over a year. We have been told that one of our attendance policies can't be done in the system even though we were promised it could be done at the time we were choosing Dayforce. For our other policies, they are not working properly and no one we've worked with at Ceridian seems to understand Attendance. Our policies are very simple so this has been extremely disappointing.
- Dayforce Support is a crapshoot. When submitting a ticket you can never be sure if you will receive a Support Rep who is knowledgeable and committed to resolving your issue or a Rep who is just trying to get that ticket closed and out of their queue. We receive inconsistent and incorrect responses fairly frequently. I've had to rely on a User Group for more accurate solutions.
- Although we like the Recruiting feature, we would like to see more flexibility in that module. More tokens for the Offer Letter, more flexibility in the application questionnaire, etc.
- Reporting is not intuitive and it seems to be becoming less so as new releases come out. It seems Ceridian is moving towards wanting clients to have Professional Services create all of their reports.
- We would like to see better audits between WFM and Payroll. It is still too easy to miss hours in WFM that aren't picked up in Payroll.
- Ceridian Tax Service has been extremely slow in handling questions. The Source Tax Online tool is clunky and difficult to extract information if you have a tax issue.
Pros and Cons
- Ease of use
- Ability to automate processes and reduce paper use
- Improved employee experience
- Customer support when issues arise
- Reports are tricky for new users
- Some features still rely on Silverlight for functionality
- Mobile functionality still being developed and improved
October 28, 2019
Wonderful integrated HCM Solution!
Pros and Cons
- Self service benefit enrollment
- EEO-1 reporting
- ACA reporting
- Carrier feed integration
- We would like EES to be able to waive or attest their meals and breaks on the mobile app, not just on the time clock.
- I think the dashboards are difficult to drill into and modify.
- Effective dates in the benefit module seem to have occasional glitches.
October 28, 2019
An engineer with a passion for HR technology
Pros and Cons
- Report writing and ability to generate reports.
- Ability to use additional employee properties to create additional fields.
- Timekeeping
- Payroll earning and deduction reports are very useful
- During position change, the schedules have to be adjusted manually.
- During system upgrades, the workflows break and need to be tested again.
- Silverlight issues while using Dayforce with Macbook and Apple products.
Pros and Cons
- Dayforce offers HR, Recruiting, Benefits, Payroll, and Workforce Management in a single application. Our associates have mobile technology which enables them to see their schedules, review their timecards or check benefit information 24 hours a day.
- Our associates have access to real time information 24 hours a day. They are able to see how much PTO time is available and request time away from work through mobile technology.
- The new 'Timecards' needs improvement. It is difficult to access the timecard totals (previously 'View Pay' in My Timecards) without having to drag the side bar down. It is not efficient.
- The HTML screens are slow and inefficient. We are still using Silverlight when possible.
Pros and Cons
- Reporting - the reporting module is very user-friendly and allows users to create custom reports to meet specific needs.
- Navigation - the database is organized in a way that is easy to navigate and user-friendly! I love how the site is clean and aesthetically pleasing.
- One-stop shop - it's a great to use HRIS that encompasses so much HR-related content. New additions with the system have tremendous power to positively enhance the employee experience!
- People functionality - certain data fields are delimited when another is changed (manager field delimits when a work assignment is modified). The user has to manually adjust that if a workflow is not being used.
- Reporting functionality - the system doesn't have the capacity to pull data for a group of people that are unrelated according to filters - you can't run a report for a group of people unless they have a shared characteristic that is stored within Dayforce.
Pros and Cons
- Configurable
- Flexible
- User-Friendly
- State-Mandated form integration into the Onboarding Module (NY, CA, DC)
- More robust Recruitment Module
- Feeds with Background/I-9 Vendors to allow you to selected the vendor of your choice, not just those that are integrated with Ceridian. Currently with EBI, and we have to initiate background screenings by flipping a status and the status of the backgrounds are housed outside the system.
October 22, 2019
Robust System But Poor Customer Support
Pros and Cons
- Dayforce is robust and has a lot of functionality, once you understand all its capabilities. This allows us to make more informed and data-driven decisions.
- The user interface is relatively user-friendly and intuitive. Our employees find it easy to navigate, requiring less help on tactical HR needs and freeing up that time for more strategic needs.
- All of the data is housed in a single platform, which makes analyzing the data in new and more informative ways easier.
- The customer support is lacking. If needs are highly urgent, then the customer support will respond timely. Other needs that are reported aren’t responded to timely and you don’t have much support to get things addressed.
- The implementation process of their system is so difficult and cumbersome. So much of the burden of implementation falls on the customer, rather than Ceridian as I expected, and the timeline is rushed, so we were forced to go live without feeling like things were truly ready to go. Having additional communication and better implementation support, along with more time to implement, would have saved us months of headaches down the road.
- We are a mid-sized business, and Ceridian is focused on enterprise-level customers. While we’re thrilled with the functionality the system has, the support for companies our size is pretty minimal. We felt that we weren’t as important of a client.
October 22, 2019
Dayforce from a Multi-state and International Perspective
Pros and Cons
- Single platform for HR and Payroll. When one thing changes, it cascades through the whole system, keeping us on track and reducing the likelihood of data entry errors.
- Time Calculation flexibility. If there is something that can't be configured within the pay configuration, I've yet to discover it. Need your employees to get OT for hours after a certain time? Done. Need shift rates applied? Done. Need meal penalties assessed for shifts above a certain length (for you CA employers)? Done. I could go on and on- but the point is that the system can work for you, no matter your needs.
- Real-time payroll calculations. Need to check if a garnishment is going to be correctly applied to an employee's pay? Need to see what impact a commission payment will have on employee taxes? Need to check to see what your to-date payroll liability for the pay period is? Any of these and many more are at your fingertips in just a few minutes with the ability to recalculate the pay file at any time during the pay cycle. You no longer have to wonder what your payroll will look like when processing day comes along- you can see it all along.
- Configurability. Dayforce is still getting up to speed on how to manage the configuration abilities of the product. You can do pretty much anything, but this provides an issue when trying to get support from them - no one is an expert on your system since literally, no two clients have the same configuration. It's best to have an on-site Dayforce expert to handle system updates and maintenance.
- Reporting. While constantly improving, the reporting feature is complicated to use for someone who needs specific information. You practically have to be a programmer (and some options require SQL knowledge to implement) in order to get the report you want. Also, the auto-formatting makes it tricky to manipulate the data after the report is run, if you are trying to use Excel or CSV to extract data points for complex analytics. Fortunately, you can turn this off - you just have to remember to update the settings before processing the request for the report.
- Workflows. We've run into issues with certain things, like time off requests, being stuck in limbo when management changes. If the request was originally submitted to one manager, and then that manager makes a move or leaves the company, the new manager cannot view the request, so the SysAdmin has to intervene.
September 02, 2019
Excellent product for NFPO's to prove to donors that funds are being used appropriately
Pros and Cons
- Sets up rules so that employees can punch in early but not be paid until their shift start time.
- Automatically calculates holiday pay.
- Streamlines the payroll process and has reduced time spent on payroll by 50%.
- The program is complicated and it is not easy to create your own reports.
- There are many rules around how to make a change and if they aren't done in exactly the right order the change won't be made.
- The program is slow to implement changes - new employees or changes from terminated to re-hired.
August 23, 2019
Over-promised, Under-delivered User Experience
Pros and Cons
- Automates enrollment both initial and annual open enrollment for our 675 associates.
- Reporting is horrendous.
- Doesn't handle a basic 401K plan as it should.
- The lion's share of support staff do not understand it.
- Oversold and underperformed.
Pros and Cons
- The concentrated attention given by implementation specialists for individual modules is superior, and is very helpful in ensuring that the end result is a success.
- The annual INSIGHTS conference is well organized and informative. I've found tips and tricks at those conferences that have been particularly helpful.
- The AHA board is a great place to make suggestions for improvement and it gets particularly active when there is a new release.
- The post-implementation support for pay, benefits, and HRIS, when our consultant left and we needed to get into the weeds, was poor.
- It's a good thing that 7000 things were done right and only 100 were left outstanding - but those 100 things gave us whopping headaches.
- When pay is changed retroactively Dayforce does not report hours in the correct week, which erroneously evaluates average earnings for EI purposes,
- and causes our employees some heartache. Previous Ceridian pay systems did not have this problem.
August 15, 2019
Great Product and Excellent Support Team
Pros and Cons
- Ceridian Dayforce offers excellent teams of customer support consultants, as well as easy-to-use support portal.
- Issues can be addressed either by phone call or by logging it into the portal.
- R&D - continuous improvement of product.
- Flexibility of the system.
- Training and courses offered to users are useful.
- Multiple work assignments are not available to select while using pay adjustment within timesheet.
- Reports. Finding a required report template or creating a new report can be a challenge. Employee Change reports are not user-friendly.
- Shift rotation that goes from one day to the next required work-around.
Pros and Cons
- Info all on one platform
- Lots of potential for analytics
- Always coming up with new and better uses to make HR better
- Implementation was really rough with the team we had
- It is a little pricey
- Support hours aren't necessarily 24/7
Ceridian Dayforce HCM Scorecard Summary
Feature Scorecard Summary
About Ceridian Dayforce HCM
Dayforce is a global HCM software platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable HCM software is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.
Dayforce offers:
- Continuous pay calculation: This means that pay is calculated continuously throughout the pay period, giving administrators the time they need to produce high-quality pay.
- One application: With data stored in a single, central location, get data-driven insights across all HR functions so users can make better decisions for the entire employee lifecycle.
- Actionable insights: Dayforce provides critical data-driven insights to help users make fast, informed decision.
- Anytime, anywhere access: Access Dayforce using the device of choice on web or mobile.
Categories: Benefits Administration, Compensation Management, Employee Scheduling Software, Payroll, Talent Management, Time Tracking, Workforce Management, HR Management
Ceridian Dayforce HCM Screenshots
Ceridian Dayforce HCM Videos (8)
Ceridian Dayforce HCM Downloadables
- Forrester Study: Potential ROI large enterprises may realize with Dayforce
- Dayforce HCM Product Sheet
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- Nucleus Research WFM Technology Value Matrix
Ceridian Dayforce HCM Integrations
Ceridian Dayforce HCM Competitors
Ceridian Dayforce HCM Support Options
| Paid Version | |
|---|---|
| Phone | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
Ceridian Dayforce HCM Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai |