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Dynamic Yield

Dynamic Yield

Overview

What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to…

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Recent Reviews

Results-focused

10 out of 10
January 05, 2024
We use Dynamic Yield for AB testing, product recommendations on-site and in emails, and UX personalization. The tool allows us to very …
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Great tool for CRO

9 out of 10
January 04, 2024
Dynamic Yield is a great tool to personalize customer journeys and improve conversion rate. We use it mostly for Product recommendations …
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TrustRadius Insights

Dynamic Yield is a versatile software solution that caters to various departments, including Marketing, Merchandising, Personalization, …
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Love Dynamic Yield!

10 out of 10
October 13, 2023
I enjoy working with Dynamic Yield, as it has helped us approach personalization in our marketing efforts but has also greatly enhanced …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to allow the…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Dynamic Yield?

Dynamic Yield is presented as an AI-powered Experience Optimization platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, to allow the rapid and scalable creation of highly targeted digital interactions.

Marketers, product managers, and engineers use Dynamic Yield for:

  • Launching new personalization campaigns
  • Running server-side and client-side A/B tests
  • Leveraging machine-learning for product and content recommendations, and
  • Employing algorithms for smartly triggered email and push notifications.

Headquartered in New York, the company states it serves more than 350 brands across the world.

Dynamic Yield Features

  • Supported: Customer Segmentation
  • Supported: Personalization and Targeting
  • Supported: Deep Learning-Based Recommendations
  • Supported: Triggering Engine
  • Supported: Behavioral Messaging
  • Supported: A/B Testing and Optimization

Dynamic Yield Screenshots

Screenshot of The Dynamic Yield Dashboard, which offers a high-level overview of personalization campaigns, site performance, audiences, product updates, and more. With customers building and managing dozens, sometimes even hundreds of concurrent campaigns, the Dynamic Yield dashboard provides a snapshot of key information and surfaces items for potential optimization from campaigns that require action.Screenshot of Dynamic Yield's customer segmentation engine, used to unify customer data across digital and offline touchpoints. Data can be onboarded from multiple sources to create one cohesive dataset from which to power experiences. Users can collect, store, categorize, and synchronize data from a CRM, ESP, DMP, APIs, or POS.Screenshot of The interface to create cross-touchpoint personalization campaigns and experiments at scale. Users can coordinate independent personalization experiences to deliver a cohesive, consistent customer journey from start-to-finish.Screenshot of Dynamic Yield's Predictive Targeting capabilities, which provides machine-learning optimization. Dynamic Yield’s Predictive Targeting engine will continuously analyze and identify opportunities to serve the most relevant content for each audience segment.

Dynamic Yield Video

Bringing personalization from vision to reality with Dynamic Yield.

Dynamic Yield Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesAll

Frequently Asked Questions

Coveo Qubit, Monetate, and Optimizely Web Experimentation are common alternatives for Dynamic Yield.

Reviewers rate Support Rating highest, with a score of 10.

The most common users of Dynamic Yield are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(115)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynamic Yield is a versatile software solution that caters to various departments, including Marketing, Merchandising, Personalization, Affiliate, and Product Tech. Users have found it instrumental in personalizing the user journey on web and app platforms, as well as email, allowing them to deliver tailored experiences to their customers. The software's ability to run front-end tests has been particularly useful for optimizing UI and marketing campaigns. Additionally, Dynamic Yield offers valuable insights into key audiences through site personalization, product recommendations, A/B testing, and content management for events.

Customers have reported that Dynamic Yield has enabled faster iteration and improvement of the customer experience on their homegrown websites. It has also been utilized for quick front-end needs such as adding logos or banners. E-commerce departments have found the software helpful in customer engagement, capturing new customers, and conducting A/B testing of different affinity groups. Overall, Dynamic Yield comes highly recommended for e-commerce businesses as it supports growth in all aspects.

Non-technical marketing managers have praised Dynamic Yield for its user-friendly interface when using it for A/B testing, content optimization, and UX improvements on websites. The software has been extensively used for tailoring e-commerce sites to cater to different audiences, personalizing campaigns based on customer interactions and purchases. Furthermore, Dynamic Yield's effectiveness in geo-targeting promotions based on seasonality in different regions has proven beneficial.

Internal ad campaigns have also benefited from Dynamic Yield as it allows for displaying more relevant content to users. The software's ability to create personalized content like recommendations and notifications helps deliver a personalized experience that enhances customer satisfaction. In the Direct To Consumer department specifically, Dynamic Yield is considered a fundamental tool for targeting specific audiences, personalizing content, and driving cross-sells and up-sells.

The versatility of Dynamic Yield extends to providing solutions beyond e-commerce environments. For instance, it supports A/B testing, setting up recommendation widgets, popups, notifications, and hotfixes. Users have found it useful and effective for delivering personalized solutions across various industries.

Users commonly recommend the following three recommendations for Dynamic Yield:

  1. Work closely with the customer success team and utilize them as a resource, including requesting more tutorials and one-on-one support for the software. It is also suggested to have a customer success manager to enhance strategies and provide personalized customer experiences.

  2. When comparing competing services, consider the people behind the software. The software is highly regarded for improving website experiences, particularly for e-commerce businesses. Users advise receiving solid training for long-term benefits and find the software excellent for easy website personalization.

  3. Utilize Dynamic Yield for various purposes, such as testing, personalization, creating audience segments, and integrating with other software. The software receives high recommendations for its ease of setup, A/B testing algorithms, and ability to create personalized experiences. It is believed that every retail site can benefit from these features, making Dynamic Yield suitable for businesses of all sizes and across different industries.

Overall, users emphasize the importance of working closely with the customer success team and highlight the value of personalized support. They also suggest considering the people behind the software when evaluating competing services. Additionally, users highly recommend Dynamic Yield for its testing, personalization, and integration capabilities.

Attribute Ratings

Reviews

(51-75 of 99)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Well suited to companies who need to react quickly to change and where the customer base varies significantly so that you can target them differently to gain the best conversion and purchase rate outcome. Also well suited to small teams as it is quick and easy to make site changes and set up testing so it does not require a lot of time from users to set up campaigns and once initially set up changes and duplications are very simple so therefore does not take time away from other tasks.
Fabio Benvegnù | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is well suited for teams that wish to be able to run tests and roll out ideas quickly and in a flexible way, without needing much technical know how. Dynamic Yield is not intended as a pure content tool, it works well for small page edit but should not replace a CMS tool.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is a great platform which enables us to manage all A/B testing activity, personalization activity, recommendation engine activity and more in one place. One platform to rule them all. The power of Dynamic Yield is having all these capabilities in one place. It is very "end-user" oriented and easy to manage. The main issues which should be improved are the reports and ROI measurement of this tool.
November 12, 2019

Dynamic Yield Review

Score 10 out of 10
Vetted Review
Verified User
I think Dynamic Yield is well suited for everyone, I think every customer is different and therefore every session should look different for every user. Dynamic Yield allows you to tailor to your product/service to your customers.
November 12, 2019

Dynamic Yield Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Honestly, if you want to have an easy way of making sure your website caters the right things to the right people, DY is the program for you. I can have many different iterations of the same page at the same time, and it will show each version to the right person, allowing them to see what they want to see.
November 12, 2019

Dynamic Yield Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well suited for flexible conversion-oriented teams will full ownership of the eCommerce and customer experience. Dynamic Yield offers powerful customization tools that extend beyond standard merchandising tasks, so users effectively have full control over the eCommerce experience. This may not suit teams with narrow content ownership.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is well suited to businesses that are actively engaged in and concerned with how their customers are responding to their site/products be it as a first time or repeat customer. If your business wants to target specific segments with specific messages at specific times then Dynamic Yield is a perfect fit.
Giovanni Luca Randisi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Suitable for any mid to big size ecommerce who wants to keep the internal setup rather lean and leverage on a powerful external provider who is continuously developing the product and who is open and willing to listen to the customer feedback to improve their products and develop together new features. The level of support you get is also very good and precise at any level of detail.
Score 10 out of 10
Vetted Review
Verified User
Dynamic Yield is my first choice for A/B testing and personalization. The tool enables us to set up a test very quickly and try for new approaches in CRO. If you don't have any HTML / JavaScript skills it still has some widgets which an be customized. You need some basic web development skills to use the complete potential of the tool.
Ashley Moraca | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Well suited in direct to consumer e-commerce websites versus non- transactional sites. We have found that we have been able to drive sales and conversion directly from changes implemented on the tool, and with their global control functionality, we have been able to directly understand with a control group what specifically that impact is.
Stephanie Erlita Arifin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is very appropriate if you're a mid-sized (or up) e-commerce looking to boost your customer retention and keep traffic flowing in; and want some features that your current back end development cannot create in a short time / money consuming environment.
It's less appropriate if you have limited budget as it is quite costly, or you only want limited features on your site
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is well suited for A/B testing and personalisation. The product recommendation algorithms are varied and intelligent. They grow smarter over time which optimises the conversion opportunities we have with our customers. Great to use for splitting traffic and serving different variations. Additionally, the multi-campaign touch tool is a great way to build out the customer journey and test multiple experiences.
Jessendra Loke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is great to modify your website and implement A/B tests easily. The way that they split the audience is very clean and the number of overlaps (where a user sees both variations) is minimal. It would be good to have some knowledge in HTML, CSS and Javascript to explore more complex tests. However, they are not able to ingest order cancellations/returns data in the dashboard so our analysis is still done internally.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
it is well suited in fast pace environments. Producing tests is a lot easier if you have a dedicated front end developer who understand CSS and JavaScript.
If you need help with these technical parts, I don't believe the online support is fast enough or detailed enough to provide good advise. If you believe your website has at least 3 tests that are worthwhile to conduct you would probably pay for Dynamic Yield within 12 months. Because of the costs, it is much easier and faster to prove the product has paid for itself within a short period.
Lanie DePasquale | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Dynamic Yield is great for a company with an advanced development team who is fond of data analytics and testing. It is less appropriate for a team that does not have a dedicated person to manage the platform and a team of some well-versed developers to help.
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