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Freshservice

Freshservice

Overview

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Read more
Recent Reviews

Freshservice 10/10

10 out of 10
July 24, 2023
Incentivized
We use Freshservice to track and manage incidents and service requests. The workflow automation in Freshservice allows us to keep things …
Continue reading

Best ITSM tool

9 out of 10
July 21, 2023
Incentivized
We use this application for our internal ticketing tool and for our customers.So far it is very smooth experiance with Freshservice.
It is …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (112)
    9.0
    90%
  • ITSM collaboration and documentation (93)
    8.7
    87%
  • Self-service tools (102)
    8.4
    84%
  • ITSM reports and dashboards (97)
    8.3
    83%

Reviewer Pros & Cons

View all pros & cons
Verified User
Technician in Information Technology
Business Supplies & Equipment Company, 201-500 employees
Verified User
Manager in Information Technology
Government Administration Company, 1001-5000 employees

Video Reviews

1 video

View Playlist
Freshservice Review: Supports Business In Addressing Recurring IT Issues
01:34
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Pricing

View all pricing

Starter

$19.00

Cloud
Per Month Per User

Growth

$49.00

Cloud
Per Month Per User

Pro

$95.00

Cloud
Per Month Per User

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.freshworks.com/freshservice…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2
Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

7.7
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8.2
Avg 8.4
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Product Details

What is Freshservice?

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on exceptional service delivery and customer satisfaction.

Freshservice is configurable and customisable to meet customers’ exact requirements, and integrates with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Freshservice Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Service Catalog
  • Supported: Advanced Enterprise Reporting
  • Supported: CMDB
  • Supported: Knowledge Management
  • Supported: Self-Service Portal
  • Supported: Relationship Mapping

Freshservice Screenshots

Screenshot of Android App SupportScreenshot of Asset ManagementScreenshot of Project ManagementScreenshot of Asset ManagementScreenshot of Change ManagementScreenshot of Project ManagementScreenshot of Release Management

Freshservice Videos

Green Pastures Tech Case Study
Judson University Case Study
How Judson University transformed IT Service Management using Freshservice.
Judson University's favorite Freshservice Features.
How Judson University transformed IT Service Management using Freshservice.
Judson University's favorite Freshservice Features.

Freshservice Integrations

Freshservice Competitors

Freshservice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesWorldwide
Supported LanguagesCatalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese

Frequently Asked Questions

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

SolarWinds Service Desk (SSD), ServiceNow IT Service Management, and SysAid are common alternatives for Freshservice.

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.

The most common users of Freshservice are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(221)

Attribute Ratings

Reviews

(1-25 of 113)
Companies can't remove reviews or game the system. Here's why
September 22, 2023

Easy to implement, changed helpdesk reputation for the better

Verified User
Technician in Information Technology
Business Supplies & Equipment Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
94.28571428571429%
9.4
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Service restoration
80%
8.0
Self-service tools
80%
8.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management
N/A
N/A
Change management
N/A
N/A
September 19, 2023

One year of Freshservice

Verified User
Manager in Information Technology
Government Administration Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
68.57142857142857%
6.9
Organize and prioritize service tickets
70%
7.0
Expert directory
70%
7.0
Service restoration
70%
7.0
Self-service tools
90%
9.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
80%
8.0
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
80%
8.0
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
September 14, 2023

Freshservice for managing tickets

Verified User
Manager in Information Technology
Financial Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (6)
65%
6.5
Organize and prioritize service tickets
80%
8.0
Expert directory
50%
5.0
Service restoration
50%
5.0
Self-service tools
70%
7.0
Subscription-based notifications
70%
7.0
ITSM reports and dashboards
70%
7.0
ITSM asset management (3)
80%
8.0
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
80%
8.0
Change management (3)
76.66666666666667%
7.7
Change requests repository
70%
7.0
Change calendar
80%
8.0
Service-level management
80%
8.0
August 30, 2023

Fresh Service easy and friendly IT tool for your organization

Verified User
Manager in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (5)
94%
9.4
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
70%
7.0
ITSM asset management
N/A
N/A
Change management
N/A
N/A
August 28, 2023

Easy to use and fully featured helpdesk

Verified User
Director in Information Technology
Civil Engineering Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
24.285714285714285%
2.4
Organize and prioritize service tickets
90%
9.0
Expert directory
N/A
N/A
Service restoration
N/A
N/A
Self-service tools
80%
8.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
N/A
N/A
ITSM reports and dashboards
N/A
N/A
ITSM asset management (3)
36.666666666666664%
3.7
Configuration mangement
N/A
N/A
Asset management dashboard
90%
9.0
Policy and contract enforcement
20%
2.0
Change management (3)
26.666666666666664%
2.7
Change requests repository
80%
8.0
Change calendar
N/A
N/A
Service-level management
N/A
N/A
July 24, 2023

Freshservice 10/10

Verified User
Engineer in Information Technology
Aviation & Aerospace Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Service restoration
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
100%
10.0
Configuration mangement
100%
10.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
100%
10.0
Change management (3)
100%
10.0
Change requests repository
100%
10.0
Change calendar
100%
10.0
Service-level management
100%
10.0
July 22, 2023

Fantastic Bundle for you IT help desk

AB
Amin Butt
Network Manager
Greenford High School (Higher Education, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
28.571428571428573%
2.9
Organize and prioritize service tickets
100%
10.0
Expert directory
N/A
N/A
Service restoration
N/A
N/A
Self-service tools
100%
10.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
N/A
N/A
ITSM reports and dashboards
N/A
N/A
ITSM asset management (3)
26.666666666666664%
2.7
Configuration mangement
N/A
N/A
Asset management dashboard
80%
8.0
Policy and contract enforcement
N/A
N/A
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
July 22, 2023

Tried to review honestly

Verified User
Team Lead in Information Technology
Information Technology & Services Company, 1001-5000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
71.42857142857143%
7.1
Organize and prioritize service tickets
80%
8.0
Expert directory
80%
8.0
Service restoration
70%
7.0
Self-service tools
70%
7.0
Subscription-based notifications
70%
7.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
50%
5.0
ITSM asset management (3)
70%
7.0
Configuration mangement
70%
7.0
Asset management dashboard
70%
7.0
Policy and contract enforcement
70%
7.0
Change management (3)
63.33333333333333%
6.3
Change requests repository
60%
6.0
Change calendar
60%
6.0
Service-level management
70%
7.0
July 21, 2023

Best ITSM tool

Verified User
Executive in Other
Information Technology & Services Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
85.71428571428571%
8.6
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Service restoration
80%
8.0
Self-service tools
90%
9.0
Subscription-based notifications
50%
5.0
ITSM collaboration and documentation
90%
9.0
ITSM reports and dashboards
90%
9.0
ITSM asset management (3)
76.66666666666667%
7.7
Configuration mangement
90%
9.0
Asset management dashboard
50%
5.0
Policy and contract enforcement
90%
9.0
Change management (3)
80%
8.0
Change requests repository
90%
9.0
Change calendar
70%
7.0
Service-level management
80%
8.0
July 21, 2023

Great Ticketing System

Verified User
Analyst in Information Technology
Government Relations Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
80%
8.0
Organize and prioritize service tickets
80%
8.0
Expert directory
80%
8.0
Service restoration
80%
8.0
Self-service tools
80%
8.0
Subscription-based notifications
80%
8.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
80%
8.0
ITSM asset management
N/A
N/A
Change management (3)
80%
8.0
Change requests repository
80%
8.0
Change calendar
80%
8.0
Service-level management
80%
8.0
July 21, 2023

Freshservice - service management solution for all

Verified User
Consultant in Other
Hospital & Health Care Company, 10,001+ employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (6)
85%
8.5
Organize and prioritize service tickets
90%
9.0
Expert directory
90%
9.0
Service restoration
80%
8.0
Self-service tools
90%
9.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (3)
76.66666666666667%
7.7
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
70%
7.0
Change management (3)
80%
8.0
Change requests repository
80%
8.0
Change calendar
80%
8.0
Service-level management
80%
8.0
July 19, 2023

Excellent choice for this company

Eric Roeland | TrustRadius Reviewer
Eric Roeland
Service Manager
Pan Oston (Mechanical Or Industrial Engineering, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
75.71428571428571%
7.6
Organize and prioritize service tickets
100%
10.0
Expert directory
70%
7.0
Service restoration
90%
9.0
Self-service tools
90%
9.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (3)
43.33333333333333%
4.3
Configuration mangement
60%
6.0
Asset management dashboard
70%
7.0
Policy and contract enforcement
N/A
N/A
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
July 19, 2023

Freshservice gives a fresh perspective to ITIL ITSM tools

PJ
Prateek Jain
Information Technology Manager
FCB Group (Law Practice, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
51.42857142857143%
5.1
Organize and prioritize service tickets
90%
9.0
Expert directory
N/A
N/A
Service restoration
N/A
N/A
Self-service tools
80%
8.0
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
90%
9.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
60%
6.0
Configuration mangement
80%
8.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
N/A
N/A
Change management (3)
86.66666666666666%
8.7
Change requests repository
100%
10.0
Change calendar
80%
8.0
Service-level management
80%
8.0
July 18, 2023

Great but could be better

Verified User
Employee in Information Technology
Civil Engineering Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (5)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
80%
8.0
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
80%
8.0
Change management (3)
76.66666666666667%
7.7
Change requests repository
70%
7.0
Change calendar
80%
8.0
Service-level management
80%
8.0
July 18, 2023

My experience with Freshservice.

CS
Chris Skaryak
Senior Information Technology Engineer
The Keith Corp (Commercial Real Estate, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
65.71428571428571%
6.6
Organize and prioritize service tickets
80%
8.0
Expert directory
60%
6.0
Service restoration
60%
6.0
Self-service tools
70%
7.0
Subscription-based notifications
70%
7.0
ITSM collaboration and documentation
60%
6.0
ITSM reports and dashboards
60%
6.0
ITSM asset management (3)
30%
3.0
Configuration mangement
30%
3.0
Asset management dashboard
30%
3.0
Policy and contract enforcement
30%
3.0
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
July 17, 2023

Fresh Service, the ideal partner for your company for all budgets

LM
Luca Marotti
Group Service Desk Manager
Humanitas (Hospital & Health Care, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
64.28571428571429%
6.4
Organize and prioritize service tickets
100%
10.0
Expert directory
90%
9.0
Service restoration
N/A
N/A
Self-service tools
N/A
N/A
Subscription-based notifications
90%
9.0
ITSM collaboration and documentation
90%
9.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (3)
60%
6.0
Configuration mangement
100%
10.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
N/A
N/A
Change management (3)
30%
3.0
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
90%
9.0
July 17, 2023

Freshservice - A fresh replacement to our stale, legacy system.

RK
Robert Kulp
IT Support Supervisor
Middle Tennessee Electric (Utilities, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
90%
9.0
Organize and prioritize service tickets
90%
9.0
Expert directory
90%
9.0
Service restoration
60%
6.0
Self-service tools
90%
9.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
83.33333333333334%
8.3
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
90%
9.0
Change management (3)
86.66666666666666%
8.7
Change requests repository
90%
9.0
Change calendar
90%
9.0
Service-level management
80%
8.0
July 14, 2023

Freshservice meets the needs

Verified User
Administrator in Information Technology
Program Development Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (6)
100%
10.0
Organize and prioritize service tickets
100%
10.0
Expert directory
100%
10.0
Self-service tools
100%
10.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
100%
10.0
Configuration mangement
100%
10.0
Asset management dashboard
100%
10.0
Policy and contract enforcement
100%
10.0
Change management (1)
100%
10.0
Service-level management
100%
10.0
July 14, 2023

Freshservice is a fresh look at helpdesk solutions!

Verified User
Team Lead in Information Technology
Printing Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (6)
95%
9.5
Organize and prioritize service tickets
90%
9.0
Expert directory
100%
10.0
Self-service tools
80%
8.0
Subscription-based notifications
100%
10.0
ITSM collaboration and documentation
100%
10.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
83.33333333333334%
8.3
Configuration mangement
80%
8.0
Asset management dashboard
90%
9.0
Policy and contract enforcement
80%
8.0
Change management (3)
86.66666666666666%
8.7
Change requests repository
90%
9.0
Change calendar
70%
7.0
Service-level management
100%
10.0
May 30, 2023

New IT Ticketing System: Adopting a best practice from the ITIL Framework on Incident Management

Andy Wong Wing Cho | TrustRadius Reviewer
Andy Wong Wing Cho
Senior IT Manager
Yinson Holdings Berhad (Oil & Energy, 201-500 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
84.28571428571429%
8.4
Organize and prioritize service tickets
90%
9.0
Expert directory
80%
8.0
Service restoration
80%
8.0
Self-service tools
90%
9.0
Subscription-based notifications
80%
8.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
90%
9.0
ITSM asset management (3)
N/A
N/A
Configuration mangement
N/A
N/A
Asset management dashboard
N/A
N/A
Policy and contract enforcement
N/A
N/A
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
April 19, 2023

LOW code full featured ITOM

Verified User
Technician in Information Technology
Consumer Goods Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
67.14285714285714%
6.7
Organize and prioritize service tickets
80%
8.0
Expert directory
50%
5.0
Service restoration
50%
5.0
Self-service tools
80%
8.0
Subscription-based notifications
80%
8.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
50%
5.0
ITSM asset management (3)
60%
6.0
Configuration mangement
70%
7.0
Asset management dashboard
70%
7.0
Policy and contract enforcement
40%
4.0
Change management (3)
66.66666666666667%
6.7
Change requests repository
80%
8.0
Change calendar
60%
6.0
Service-level management
60%
6.0
April 13, 2023

Freshservice makes ITSM easy!

Verified User
Manager in Information Technology
Information Technology & Services Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (6)
68.33333333333333%
6.8
Organize and prioritize service tickets
80%
8.0
Service restoration
N/A
N/A
Self-service tools
90%
9.0
Subscription-based notifications
80%
8.0
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (3)
80%
8.0
Configuration mangement
80%
8.0
Asset management dashboard
80%
8.0
Policy and contract enforcement
80%
8.0
Change management (3)
80%
8.0
Change requests repository
80%
8.0
Change calendar
80%
8.0
Service-level management
80%
8.0
April 12, 2023

Fresh install of Freshservice

AB
Andrew Barber
Service Desk Manager
Incuto (Information Technology & Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (6)
65%
6.5
Organize and prioritize service tickets
80%
8.0
Expert directory
80%
8.0
Self-service tools
90%
9.0
Subscription-based notifications
30%
3.0
ITSM collaboration and documentation
70%
7.0
ITSM reports and dashboards
40%
4.0
ITSM asset management (2)
55%
5.5
Configuration mangement
60%
6.0
Asset management dashboard
50%
5.0
Change management (3)
56.66666666666667%
5.7
Change requests repository
50%
5.0
Change calendar
50%
5.0
Service-level management
70%
7.0
April 12, 2023

Freshservice - One Stop Tool For Internal & External Support

Verified User
Manager in Information Technology
Sports Company, 501-1000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
37.142857142857146%
3.7
Organize and prioritize service tickets
100%
10.0
Expert directory
N/A
N/A
Service restoration
N/A
N/A
Self-service tools
N/A
N/A
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
80%
8.0
ITSM asset management (3)
N/A
N/A
Configuration mangement
N/A
N/A
Asset management dashboard
N/A
N/A
Policy and contract enforcement
N/A
N/A
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
April 07, 2023

Freshservice is a robust and user friendly program

Verified User
Technician in Information Technology
Insurance Company, 201-500 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Freshservice Feature Ratings
Incident and problem management (7)
35.714285714285715%
3.6
Organize and prioritize service tickets
70%
7.0
Expert directory
N/A
N/A
Service restoration
N/A
N/A
Self-service tools
N/A
N/A
Subscription-based notifications
N/A
N/A
ITSM collaboration and documentation
80%
8.0
ITSM reports and dashboards
100%
10.0
ITSM asset management (3)
63.33333333333333%
6.3
Configuration mangement
90%
9.0
Asset management dashboard
50%
5.0
Policy and contract enforcement
50%
5.0
Change management (3)
N/A
N/A
Change requests repository
N/A
N/A
Change calendar
N/A
N/A
Service-level management
N/A
N/A
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