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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. …
Starting at $1,500 per user/per year
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
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Pricing
Research Core 1
1,500
Cloud
per user/per year
Entry-level set up fee?
- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Qualtrics?
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Qualtrics Features
- Supported: Customer Experience Management
- Supported: Customer and Market Research
- Supported: Employee Insights
- Supported: Digital Experience Management
Qualtrics Screenshots
Qualtrics Video
See more Qualtrics Customer Stories: https://www.qualtrics.com/customers/
Yamaha makes one-quarter of the instruments used by musicians worldwide. To make sure their product experiences are perfect, Yamaha uses Qualtrics Experience Management to run hundreds of quick-turn fee...
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Qualtrics Competitors
Qualtrics Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.
Reviewers rate Usability highest, with a score of 3.8.
The most common users of Qualtrics are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Qualtrics Research Suite has been widely used by various organizations and institutions for gathering feedback and conducting surveys. Users such as HR departments utilize the software to conduct satisfaction surveys and employee recognition programs. The learning and development departments rely on Qualtrics for training needs assessment and post-conference/training satisfaction surveys. In the academic field, Qualtrics is highly regarded by universities for program evaluation, custom research surveys, language acquisition research, and data collection. It is also commonly used by professors for market research, product evaluation, and academic research. Additionally, Qualtrics is employed in healthcare settings to implement surveys and address communication needs.
Qualtrics Site Intercept is a valuable tool for organizations looking to gather feedback from customers and website users. It allows businesses to interact with website visitors and obtain feedback on new product features and media channels. This feature has been particularly useful for marketing departments in studying digital marketing campaigns, as well as advertising and public relations students who utilize it for research studies. Moreover, Qualtrics has been utilized by businesses in the gaming and hospitality industries to conduct surveys and identify trends.
Overall, Qualtrics offers a versatile platform that helps organizations of all sizes gather insights, improve customer service, conduct market research, streamline processes, and make data-driven decisions. Its user-friendly design, customization tools, scalability, robustness, and exceptional support have made it a popular choice among users in diverse fields.
Friendly and Knowledgeable Customer Support: Users have consistently praised the customer support provided by Qualtrics, with many stating that the support team is friendly, helpful, and knowledgeable. Numerous reviewers appreciate that the support team is always eager to assist and follows up on inquiries.
Intuitive Interface for Surveys: Reviewers highlight the intuitive and easy-to-learn interface of Qualtrics. They mention that the tool can be used for both simple and complex surveys, accommodating varying components. The ability to customize the look and feel of surveys is also highlighted, as it allows for brand promotion.
Variety of Item Types for Surveys: Many users appreciate the variety of item types offered by Qualtrics, which allows them to ask both informative and fun questions in the same survey. The reminders feature also helps users stay organized and target specific individuals who haven't completed a survey.
Confusing User Interface: Several users have found the user interface in Qualtrics to be confusing, leading to a less-than-optimal user experience. They have expressed the need for improvements to make it more intuitive and easier to navigate.
Difficulties with Branching Implementation: Some users have mentioned that implementing branching in surveys is not visually intuitive and can be challenging. They have suggested adjustments to make this feature more user-friendly and easier to understand.
Limited Customization Options: Users have desired more flexibility in customizing the look and feel of their surveys without relying on CSS. They have expressed the need for additional design tools to better customize the respondent survey experience according to their preferences.
Users have provided valuable recommendations for using Qualtrics based on their experiences:
Consider your specific goals and use cases, asking so what questions to ensure that the software aligns with your objectives.
Start with the basics by playing around with the different types of survey questions and responses in Qualtrics before creating a survey. This allows users to familiarize themselves with all the available options and make informed choices.
Make use of online resources and tutorials, such as those available on YouTube, to fully grasp the capabilities of Qualtrics and learn hidden tips and tricks. This can help users get the most out of the software and enhance their surveying skills.
Overall, users find Qualtrics to be a valuable tool for surveying, but emphasize the importance of understanding its functionalities and customizing its usage according to specific needs.
Attribute Ratings
Reviews
(101-125 of 132)Companies can't remove reviews or game the system. Here's why
June 03, 2015
A fantastic tool with a plethora of resources
Score 8 out of 10
Vetted Review
Verified User
I have used Survey Monkey in the past and the two products really don't even compare. Qualtrics offers so much more and is a far more robust tool.
May 01, 2015
Do you have a moment to answer some questions? With Qualtrics that's all it takes: Moments.
Score 10 out of 10
Vetted Review
Verified User
- Satmetrix,Allegiance
In all the other products that we have used, the vendor seemed to nickle-and-dime us for EVERY change, sometimes just changing a punctuation mark would generate a bill, with Qualtrics, everything was included, their licensing model is so straightforward, you pretty much pay for what you think you will use, and if you are going to use more, you can expand that before you "run out". Qualtrics has the easiest to use interface, the best model for survey translations, and the API integration that allowed us to write our own software to integrate the survey sending and result retrieval into our own data-systems.
March 18, 2015
An advanced survey tool that is easy to use
Score 9 out of 10
Vetted Review
Verified User
The previous software we used was SurveyMonkey. They are a perfectly good survey development software, but they have limitations in the complexity of the coding. We made the switch to Qualtrics as our online survey needs became more advanced than what SurveyMonkey had to offer.
Score 10 out of 10
Vetted Review
Verified User
Vision Critical is known as a great panel management firm, but I was underwhelmed with their tool itself. Deployments were complicated, surveys required almost basic programming knowledge, and my team struggled with their reporting tool.
Confirmit could do everything we wanted in terms of features, but it too required specialized expertise, far more training, etc.
Simpler tools like SurveyMonkey, NetReflector, Survey Gizmo, etc. just didn't have the question types, advanced logic, quota management, email tools, etc. that Qualtrics and the above tools do.
In the end, Qualtrics was a nice middle ground. It was way easier to learn and use than the high end tools and provided all the functionality of the high end tools. It had a middle ground price as well that seemed very reasonable. They also seemed very willing to take my feedback and suggestions seriously.
Score 8 out of 10
Vetted Review
Verified User
Qualtrics is easier to use, and has better personalization features.
March 10, 2015
Academic use of qualtrics
Score 8 out of 10
Vetted Review
Verified User
I have used SurveyMonkey in the past along with other products from smaller startups. I think Qualtrics is better thought out and the support is quite good. I think it is a product that works well. I would only caution that I use this since I have access to a site-wide license and if you need to buy it, it might be expensive.
February 25, 2015
Ensuring a quality survey experience via Qualtrics
- SurveyMonkey,home grown
While we looked at a number of systems, the primary comparable systems were Survey Monkey and a home grown system and the survey options in our learning management system. Survey monkey is wonderfully user friendly but did not allow for an enterprise level of account administration and the use of our campus authentication and identity management. Our home-grown system was very limited in the question types and had virtually no reporting options. The survey tool in the LMS was limited in structure and the type of data that was extractable. It also required a login for response. We needed something that could be accessed both via authentication and without it.
December 09, 2014
Qualtrics used to quickly and efficiently launch pilot program
Score 8 out of 10
Vetted Review
Verified User
Qualtrics was my first option for this particular project based on my prior experience
December 09, 2014
Qualtrics - Insight into an amazing product
Score 9 out of 10
Vetted Review
Verified User
Qualtrics offered more advanced survey creation tools like conjoints and branching. Qualtrics also has a breadth of other tools to make the survey process more intuitive and well rounded like such products as Site Intercept and Qualtrics 360. Also, their customer service has been nothing short of amazing.
December 09, 2014
The easiest and fastest way to collect data
Score 10 out of 10
Vetted Review
Verified User
Qualtrics is very powerful yet it is not intimidating to the user. Plus, over the years, we developed a very nice relationship with the company and they have always very receptive to our requests.
Their customer service is responsive and we fell that every year, they add new features and polish the interface to make it even more usable than what it already is.
Their customer service is responsive and we fell that every year, they add new features and polish the interface to make it even more usable than what it already is.
December 04, 2014
Quality=Qualtrics
Score 9 out of 10
Vetted Review
Verified User
I have not reviewed any other similar products.
November 18, 2014
Qualtrics: Good for both simple and complex surveys
Score 8 out of 10
Vetted Review
Verified User
Qualtrics provides much better functionality for complicated surveys. SurveyMonkey is designed only for simple surveys, whereas Qualtrics can handle both simple and complex surveys.
July 01, 2014
Qualtrics is Your Go-To for Survey Building
There have been no others, and there is really no need for one.
March 10, 2014
Qualtrics is Awesome!
Score 10 out of 10
Vetted Review
Verified User
- comscore,vizu,dimestore
I have used survey monkey in the past but have found it unprofessional.
I have used comScore products as well mostly because they have a larger panel which is important when target audiences are super niche.
I have used comScore products as well mostly because they have a larger panel which is important when target audiences are super niche.
March 08, 2014
Qualtrics and the MR World
Score 8 out of 10
Vetted Review
Verified User
I've used Qualtrics and Confirmit and Qualtrics is FAR easier to get started with, more media friendly and a better environment for respondents
March 08, 2014
Great option for internal research projects
Score 9 out of 10
Vetted Review
Verified User
More professional/respected than Survey Monkey, Survey Gizmo, Zoomerang. Less expensive than SPSS options.
Score 7 out of 10
Vetted Review
Verified User
You didn't have the platform that I have used in the list of options - JotForm.com. I personally prefer JotForm over Qualtrics. I think it is easier to use, looks more visually appealing, and requires less technical support for HTML-related issues. It is also much easier to run reports and has quite few widgets to choose from to enhance the form.
March 07, 2014
Love it but not HIPAA compliant!
Score 10 out of 10
Vetted Review
Verified User
Qualtrics is better than Survey Monkey, Quask, and REDCap. But it is not HIPAA compliant so we cannot use it for personal/sensitive variables (names, addresses, disease information, medical record numbers), so we have to use REDCap. But if it was HIPAA compliant, I would use Qualtrics hands down.
March 06, 2014
Qualtrics - Does What You Need It To Do
Score 10 out of 10
Vetted Review
Verified User
- SurveyMonkey,Google Analytics
Qualtrics has great ways to deliver a question and receive responses in various way to better analyze the data for my needs.
March 01, 2014
Qualtrics, gets the job done
Score 8 out of 10
Vetted Review
Verified User
March 01, 2014
Qualtrics 360 used as a 180
Score 4 out of 10
Vetted Review
Verified User
I was not involved in the selection of this product, so I did not get to evaluate any of the competitor systems. I have not used any others in the past, so I can only rate my experience of Qualtrics as I would have expected it, not how it ranked against another system.
February 28, 2014
Budget friendly solution
Score 9 out of 10
Vetted Review
Verified User
I have used Survey Monkey, which can not even compare to the advanced capabilities that Qualtrics provides
February 28, 2014
Good solid, easy-to-use product.
Score 8 out of 10
Vetted Review
Verified User
Qualtrics is a more sophisticate than survey monkey. We use survey monkey for quick, easy internal surveys. But use Qualtrics when gather feedback from our customers.
February 28, 2014
Qualtrics - Other survey platforms just don't measure up
Score 10 out of 10
Vetted Review
Verified User
I already explained this.