TrustRadius Insights
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to …
Overview
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Recent Reviews
Awards
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Reviewer Pros & Cons
Customer Lifecycle Marketing Manager
Malwarebytes (Computer Software, 501-1000 employees)
Video Reviews
2 videos
User Review: Gifting Customers Is Made Easy To Manage & Carry Our With Sendoso
01:54
Active Reciprocity of Sendoso Fosters Positive Results & Strengthens Customer Relations: User Review
03:14
Pricing
N/A
Unavailable
What is Sendoso?
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://sendoso.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Sendoso?
Sendoso, a Sending Platform, is presented by the vendor as an effective way to connect with customers and drive revenue with personalized gifts, branded swag, eGifts, Cameos, and virtual experiences. The vendor states this makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right.
Sendoso Features
- Supported: Address Confirmation
- Supported: Amazon Integration
- Supported: Analytics
- Supported: Cameo Videos
- Supported: Send Tracker
Sendoso Screenshots
Sendoso Integrations
Sendoso Competitors
Sendoso Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Canada, UK, APAC, North America |
Sendoso Downloadables
Frequently Asked Questions
Sendoso is a gift sending platform designed to support B2B sales and ABM, and provide a sales accelerant.
Reviewers rate Support Rating highest, with a score of 7.6.
The most common users of Sendoso are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(249)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
One key use case of this product is for streamlining communication within teams and organizations. Users have praised its ability to centralize conversations, files, and project updates in one platform, making it easy for team members to collaborate and stay on the same page. With features like real-time messaging, task assignments, and file sharing, users have found that this product greatly improves efficiency and reduces the need for lengthy email threads or scattered communication channels. Reviewers have noted that the intuitive interface makes it easy for even non-technical team members to navigate and participate in discussions.
Another important use case of this product is for project management and task tracking. Customers have found that the product's robust project management tools help them stay organized and meet deadlines. The ability to create tasks, assign them to team members, set due dates, and track progress has been highly valued by users. They appreciate the visual overview of ongoing projects, including status updates and milestone tracking. Additionally, the platform's integration with other productivity tools has been a significant advantage, allowing users to seamlessly connect their project management workflows with other applications they regularly use.
A third notable use case of this product is for remote collaboration and virtual meetings. Users have reported that the video conferencing feature provides a reliable solution for hosting virtual meetings with participants located in different geographical locations. The high-quality video and audio capabilities ensure seamless communication, while additional features like screen sharing and chat functionality enhance collaboration during remote meetings. This has been particularly valuable for distributed teams or organizations with remote workers who rely heavily on virtual meetings to connect and collaborate effectively.
Lastly, this product serves as a valuable knowledge sharing tool within organizations. Users have found that the platform's knowledge base feature allows them to document and store important information, best practices, and resources in a centralized location. This makes it easily accessible to all team members, providing a reliable source of reference for frequently asked questions or common issues. The ability to search within the knowledge base and organize information in a structured manner has been commended by users, as it saves time and enhances knowledge sharing across the organization.
Overall, this product is highly versatile and caters to a range of use cases, including team communication, project management, remote collaboration, and knowledge sharing. Users have praised its user-friendly interface, robust features, and ability to streamline workflows, making it a valuable tool for improving productivity and collaboration within teams and organizations.
Users highly recommend using Sendoso to automate tedious tasks and create delightful experiences for customers and prospects through personalized gifts. They emphasize the importance of checking out Sendoso, praising its sales team for their exceptional assistance. Additionally, users suggest setting up a selection of go-to e-gifts and integrating with Amazon for a seamless and thoughtful engagement strategy with customers. Users also find Sendoso easy to use, with great integrations and results. They suggest trying Sendoso for prospecting purposes and ABM outreach.
Attribute Ratings
Reviews
(26-50 of 172)Companies can't remove reviews or game the system. Here's why
June 24, 2022
Leveraging Sendoso for ABM Initiatives
I leverage Sendoso to support strategic/ABM programs at Confluent. This includes net new and customer appreciation sends.
- eGift cards
- Ability to assign "budgets" to sales and SDR users on a monthly basis
- Ease to sync to Salesforce for tracking
- Time to ship SLAs
- Sales enablement resources
- Ease to get things into inventory and ready to send
June 22, 2022
A Customer Marketer's Dream
Sendoso makes sending so easy. As a customer marketing manager- I send many gifts- all over the world. These campaigns can be large (100+ recipients) to the one-off, surprise, and delight gifts. Sendoso and their wide variety of gift options make that very doable. Their implementation team was very helpful. We had an expedited timeline which their team went above and beyond to help us facilitate. Personally one of my favorite features is that Sendoso integrates with Influitive- our advocacy platform to make gifting as easy as a click of a button!
- Implementation
- Integrations
- Gifting catalog
- The ability to view the entire catalog at once. It can be a lengthy process to look at all the items/options (without a visual)
We use Sendoso for our marketing and sales teams, typically using their e-gifting as an incentive for a prospect to book a meeting with us.
- Variety of gifts
- Customer service
- Slack community
- Ease of use around adding and managing funds
- Ability to edit parts of a program without having to click through the whole thing
May 20, 2022
A fast growing gifting powerhouse
We use Sendoso predominantly for its eGifting capabilities. I can send eGifts in the various currencies I need across a slew of vendors. In addition, I leverage their network of Direct vendors that allows me to send perishable baked goods, gourmet food, and plants to our prospects for demand generation and customers for appreciation. We also integrate Sendoso with Marketo to automate some aspects of our gifting campaigns. It helps us increase meeting show rates, event registrations, and overall satisfaction with our company.
- eGifting, and providing the recipient a choice of gifts.
- Integrating with Marketo.
- A diverse network of partner vendors.
- Inventory Counts
- CSM reassignment
- SLA adherance
April 26, 2022
RingCentral Mid-Market BDR
We use Sendoso at RingCentral. If a prospect shows up for a meeting or we need to guarantee that a prospect shows up for a meeting, we send them over a Sendoso for their time. It's a great tool to use and has shown a lot of success these past years.
- easy to use
- easy to send
- helps generate business
- my google chrome plugin doesnt always work
- sometimes the email alerts dont send
- having more selections to choose from
April 21, 2022
Sendoso is a great platform!
Sendoso improves Sales Efficiency right from the start. The browser site is extremely easy to use, and allows for quick access to any campaign I need to send the card from. I have had zero issues with the functionality at all in the 2 years I have used it. 5/5 Stars.
- Speed
- Ease of Use
- The variety of gift options
- I have run into issues with the funding, but our situation was unique.
- Logging in frequently can be frustrating
- it could be slightly easier to use the Salesforce integration
April 02, 2022
Sendoso gift automation and CRM integration
Sendoso allows us to automate gift sending - both physical and e-gifts.
- Gift sending automation
- E-gifts
- Physical gift warehouse/packaging
- Integration with CRM
- Tutorials
- More detailed FAQ
- Continue adding to tutorials
- Public pricing model on website
March 23, 2022
Easy to use and effective tool for sales and marketing
We use Sendoso as our central source for all things direct mail. It's a pipeline generation and acceleration tool for us to help BDRs and AE's get a response when traditional outreach hasn't resulted in any response and also a great way to show appreciation to our customers and prospects for their time.
- User interface.
- Breadth of available gift options.
- Good customer service.
- Vendor accountability.
Score 8 out of 10
Vetted Review
Verified User
Our Sales, Marketing, and Client Success teams use it to send requirements tied to ABM campaigns, lifecycle marketing campaigns, and client advocacy initiatives.
- Pretty seamless integration: Salesforce and Marketo
- Campaign triggered sends
- End to end lifecycle reporting capabilities
- The ability to link/set-up a send directly from the catalogue would be helpful
- Support more seats for Plus or Pro members
- Best practices sharing... help enable your customers to be more successful
March 09, 2022
Best overall gifting platform on the market today
We use Sendoso as both our gifting vendor and swag warehouse for several departments within our organization: Sales, Marketing, HR, and Account Management. The Sensdoso platform allows us to connect with our prospects, customers, and internal staff on a more frequent and meaningful basis.
- Wide variety of options for direct and e-gifting
- Super Sender slack channel is amazing
- Ease of touch creation
- Order processing time
- Warehouse issues (always something going on to cause delays)
- Search functionality in send tracker
- Easier way to make bundles (not build you own box)
- Pick and pack fees are outrageous for 5+ items
- Better EMEA e-gifting options
- Ability to change the sender and subject lines for address confirmation emails
- Faster inventory time
February 01, 2022
Brings it's A Player
Score 10 out of 10
Vetted Review
Verified User
We used Sendoso to enhance and augment our Field Marketing Campaigns and virtual events. We offered Ubereats cards for tech talk lunches and Uber cards for in-person events. We are now creating branded bundles for in-person events for post events as additional touches
- Creativity
- eGifts and Physical sends
- Swag and gifting
- Sendoso choice giftcards and when they expire
- The catalog is hard to use and find the exact wording of the item once you try to select by setting up a new touch
January 24, 2022
Gift Fulfillment that works with great support from Sendoso team
We use Sendoso for gift fulfillment as a way to streamline the sending and receiving of gifts to customers globally. Sendoso is primarily used by the Customer Marketing team and these gifts most often include gift card options or swag. The business problem that Sendoso is solving is automating many of the manual processes required with gift processing and fulfillment. Having the ability to verify addresses was very useful during the pandemic when many of our customers were working from home rather than in an office. With more customers working remotely going forward this will continue to be an important feature for us to use to ensure that gifts reach their intended destination without headache.
- The address verification feature has been particularly useful during Covid-19 with more customers working from home rather than at the company address on file
- Being able to include a personal note from our team is great to maintain a personal touch
- Having inventory stored with Sendoso allows for quick fulfillment of branded swag
- Continue to build out additional use cases and integrations. For example, integrations with Reference workflow would be great.
- More international options for global businesses. There are currently some International options, but far less than what's available for the US.
January 11, 2022
Great tech to get your first catch!
I do outreach, so Sendoso is a great way to start a conversation. It also acts as a great move in a challenging situation where you want the other person to feel important and respected with their time and resources.
- easy to send
- looks legit in the world of spams
- who does not like free stuff so makes a BDR's life a bit easy
- more options
- increasing their services area in Asia and more parts of Europe
- NA
January 07, 2022
Sendoso is your all-around best option for direct mail
We use Sendoso as a premium channel to engage with decision-makers at our ABM-worthy accounts. We target high-value prospects as well as existing customers for upsell/cross-sell.
- Sourcing and fulfillment
- Creative brainstorming and direction
- Almost limitless options
- Salesforce integration and triggering sends by campaign member status could use a bit of work
January 06, 2022
Transforming Direct Mail
We use Sendoso for customer advocacy and are able to create different touchpoints in our customer journey. In doing so, we're hoping to positively impact renewal rates and reduce churn. We just launched the program but are optimistic that the different Sendoso touches will move the needle. Overall, I was amazed at how easy the product was to use. The customization options are also great to establish meaningful touchpoints with customers and prospects.
- Ease of use
- Gift Catalogue
- Integrations
- navigation of options - can be overwhelming at times
- templates for different journeys
- enablement materials
January 05, 2022
Great tool for coffee or lunch in the virtual world!
Sendoso is a great way to engage prospective customers as well as thank customers. We have used it both in the pre-sales process and post-sales. For instance, inviting someone to a virtual coffee or lunch meeting in the age of Corona- is made easy with Sendoso. We can send them a link to redeem for coffee or food. Alternatively, we will sometimes invite clients to participate in a focus group and reward them with a Sendoso link as a thank you.
- Ease of use.
- Range of options to share food/gifts.
- Easy to track redemption.
- Tighter SalesForce.com integration.
- Providing better best practices.
December 30, 2021
Sendoso Helps Build a Strong Sales Funnel
We used Sendoso for account-based marketing efforts. From top of funnel awareness campaigns to Thank Yous after purchase[s] to customer nurturing, Sendoso [has] made it easy to engage with new and current customers. We had trouble getting people to answer our sales calls and sending a gift gave us a great foot [in the door.]
- Automating gifting throughout the sales process based on triggers
- Integration with other platforms
- Visibility and analytics
- AI learning
- Better analytics by user/group - graphs and charts
December 29, 2021
Great solution, made for super sender success!
Purchased, implemented, planned, built, and executed in Sendoso. Used extensively for direct mail, outbound sales, customer success, and extended digital and marketing initiatives. A dedicated super sender who loves using this platform. The team at Sendoso goes above and beyond and that shows in every initiative we launched collaboratively. A solid solution with many ways to be used (digital cards, gifts, onboarding, etc).
- Outbound.
- Marketing.
- Direct mail.
- Mobile analytics.
- Intuitive targeting.
- Ease of use.
December 29, 2021
Sendoso - Customer Engagement Management at Scale!
Across the organization, we have many teams that are leveraging the power of Sendoso today. Our field marketing team uses it to help generate new leads and to follow through with engaged prospects. Our CS team which I am a part of tends to use it for customer journeys and playbooks and when a customer reaches a new key milestone. We have also used it before to send out very cool swag for customers in different seasonal capacities.
- Increase our sales pipeline by engaging in new and existing leads
- Build relationships better with key contacts in our strategic accounts
- Show gratitude to customers during their major company milestones like an IPO, or promotion
- Ability to send more branded swag on a small item basis, as you need to order in bulk to make the cost make sense
- The plug in is not my favorite option, I prefer to log in to Sendoso directly, as the UI is cleaner
- Coverage on more international countries, (which I know is coming soon on their roadmap)
December 24, 2021
Top-notch, all-encompassing platform sends gratitude to all
Before Sendoso, my team and I were manually creating shipping labels and putting direct mailers out. We had to source everything separately and hope it all delivered in time for us to send our goods. With Sendoso, we have been able to implement this without having separate funding sources, without having to create our own shipping labels, and without having to put together our direct mailers on our own. We have saved so many hours and have been able to focus more time on other business initiatives. We love using the platform and have expanded our use as well. More recently, we have been looking to use their custom swag shop to remove yet another middle man in our business.
- All encompassing gifting
- Custom swag
- Option to create page for users to pick a send
December 20, 2021
Convenient but just not worth it
Sendoso is currently being used by our global marketing and sales department for current customer nurturing and demand generation activity. It has allowed us to reach global executives, no matter their working conditions or location.
- Good mix of gifts for the US market
- Allows sales to send gifts on their own from Salesforce
- Integrates into Amazon
- Better training and hiring for customer experience reps. Monthly reps should come prepared with ideas, analytics, key discussion points, and actual answers to a customer's previous email question or problem.
- The ability to automate and integrate gifting within Hubspot is amazing. However, there is no setup to notify a team if a gift is no longer available and canceled. From the perspective of a full-stack marketing team with many many campaigns all happening at the same time, we don't have to monitor every touch and gift. And sometimes a workflow is created within the Hubspot integration, only to break because a vendor is no longer available.
- Not enough vendor options for Central and South America.
December 16, 2021
Sendoso is my favorite!
Sendoso allows us to execute on our big bespoke, ABM initiatives as well as our broader programs that support multi-touch campaigns.
- Direct Mail.
- Account-Based Marketing.
- Storage
- Inventory Control.
- Personalization
- NA
December 16, 2021
Breaking through the Noise with Easily Sourced Custom Branded Items
Being on the marketing team, we use Sendoso to send campaigns that aim to progress stalled opps and accelerate opps. However, we also run a lot of campaigns alongside sales and have implemented different touches and strategies to help make the sending process more objective-based instead of just one-off gift cards that do not have a clear goal or follow-up communications tied to them. Additionally, marketing helps sales run meeting accelerators and SPIFFs, again aiming to have these sends be more objective-based. Lastly, the marketing campaigns in Sendoso will also include gift boxes with printed materials and even full prints of our newest white papers.
- The Custom Brand Shop has been a real game-changer.
- Easy to place curation requests and quick responses.
- The ability to send items through Amazon but also include inventoried items is great for higher value gift bundles and lets you avoid having to source items that you may not be 100% sure about the quantity needed.
- Adding shelf-stable food options to the Custom Brand Shop.
- Expanding global gift item options (egifts included).
- Increase Airtable (Sendoso Choice) gift options that are able to be branded but don't need to be sourced.
December 07, 2021
New User Aha Moment
Score 8 out of 10
Vetted Review
Verified User
I use Sendoso to send gifts to internal employees and external clients. The platform addresses the ability to send gifts from multiple vendors within the platform.
- Vendor Option
- User friendlyness
December 07, 2021
Don't Send It Without Sendoso!
We used Sendoso in the marketing department as well as in the sales department. It was led by marketing but the heavier users were in sales. Sendoso makes it extremely easy to send out loyalty gifts to clients and also [drop-ship higher-end] marketing campaigns.
- Create logo's materials[.]
- Integrate with other technology[.]
- Track/store inventory of items being sent to clients[.]
- Be nice if it was easier to find examples of what types of items/packages are available
- It has sometimes taken longer than expected to get quotes[.]