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TriNet

TriNet

Overview

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

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Recent Reviews

TriNet Review

9 out of 10
April 10, 2024
Incentivized
TriNet is our everyday HRIS, payroll and benefits platform. It addresses our issues by keeping everything in one place, making it a …
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TriNet

7 out of 10
March 12, 2024
Payroll, benefits, and compliance in multi-state environment. The product addresses our ability to offer strong benefits to employees and …
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TriNet User

8 out of 10
March 11, 2024
Incentivized
Human Resources - primarily payroll and benefits

Particularly helpful as we have a team comprised of both in-person and remote employees …
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TriNet is a great platform!

8 out of 10
March 06, 2024
We use TriNet for payroll, benefits, and 401k administration. TriNet has been very helpful in easily administering benefits to all …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 47 features
  • View and generate pay and benefit information (647)
    9.1
    91%
  • Update personal information (661)
    8.3
    83%
  • Pay calculation (660)
    8.2
    82%
  • Benefit plan administration (671)
    7.9
    79%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

33 people also want pricing

Alternatives Pricing

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

What is Justworks?

Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…

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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8.1
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

7
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8.1
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

7.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

6.5
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

7.3
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.2
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

6.5
Avg 7.8
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Product Details

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR solutions tailored by industry. The vendor aims to free SMBs from HR complexities by offering access to human capital expertise, benefits, risk mitigation and compliance, payroll and real-time technology. From Main Street to Wall Street, TriNet's goal is to empower SMBs to focus on what matters most—growing their business.

TriNet Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders

Succession Planning Features

  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

TriNet Competitors

TriNet Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

ADP TotalSource, OASIS, and Insperity are common alternatives for TriNet.

Reviewers rate View and generate pay and benefit information highest, with a score of 9.1.

The most common users of TriNet are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(1129)

Attribute Ratings

Reviews

(176-200 of 683)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Connect 360 is impersonal. Even when I speak with an individual, I have no idea who the person is, why he/she is my contact for an issue or if I will ever be in touch with them again. I would much prefer one or two "go to" people. When you ask about "how the TriNet team has helped you," I cannot say I am aware of any "team." Just a "user interface."
Score 2 out of 10
Vetted Review
Verified User
Now that there is no dedicated account rep, there is little support. Sure, there are blogs and resources, but I'm not going to read thousands of pages to find the answer I want. This was our major concern with Trinet and the reason that we recommend against it. Generally, their website and processes on a "normal day" are perfectly fine. It's when you need them to fix a mistake or approach a problem that it gets so bad it drove us to leave.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The TriNet team is great at sales and getting you onboarded. I used to have a point of contact that was also great if I ever had a question. She's gone and now we get whoever answers out call. Some are good and most are bad. The TriNet Expense platform has been a great addition. PTO tracking is also great. It would be even better if the PTO for the company could be downloaded to a single calendar for all to see.
March 18, 2021

The TriNet Facade

Score 2 out of 10
Vetted Review
Verified User
They no longer have a dedicated management support structure. All questions go to a group email - Connect 360. I had one issue that, despite my following up on it multiple times - wasn't answered for 2 months. Their customer service is non-existent.
March 12, 2021

Trinet PPO

Bryan Grobler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Strong, long standing relationships that have provided various degrees of support over the years ranging from specific HR issue to revamping the employee handbook or finding coverage for a national sales team.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
TriNet support has been very good. Response rates are quick and issues are resolved typically in one interaction, which is really important if you don't have a full-time HR person associated with the business. Managers can support their teams if they are remote, which is important these days. We have had no issues with accuracy so far.
October 29, 2020

TriNet Triumphs

Nate Wyne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our TriNet representative is highly responsive, and the help phone numbers are attended by intelligent professionals who tell you what you need to know quickly and kindly. I know every time I reach out that I'll get the right answer back and enough context to fully understand exactly why the solution offered makes sense for my situation. There is a focus on professionalism that is crucial.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
TriNet has been implemented at every startup I have joined before they hired me (HR). The handover process is always very easy, and the TriNet team has always been supportive of an internal HR hire. The payroll specialist is very responsive, but our HR consultant may have too many companies she is managing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
They helped with the on-boarding and with EVERY issue we had. Some of our employees that use their system are not from the US, so if they had professional assistance in a different time zone it would have been great.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet has all of the functions and benefits needed to run the HR department, including many different reports that would take a lot of time and effort to generate without them. The TriNet team themselves has always been willing to go the extra mile for us, especially in the early days of the Covid19 pandemic when we were really struggling.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet has always been very responsive to our needs. Additionally always willing to push questions or problems to the next level if that is needed. HR upload of new employees is almost seamless now with all functions being kept on-line. New employees are given guidance so they know where to look and what their resources are.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I had no prior HR experience before starting my position at the company. When I started with my company, we had just brought out TriNet. They have been a great resource to bring me up to speed on HR processes. I am still learning every day, as I come across new situations that I need TriNet's assistance on. When I have reached out to the Solution Center, they are always quick to help and answer my inquiries.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Melissa and Gilbert have been very supportive during the pandemic and very responsive. TriNet hasn’t really made much of an impact on our HR processes, but the technology platform has been a significant part of how we manage our employees.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet assigns a specific individual for every step of the process. Their staff members are very informed, informative, responsive, helpful, and straightforward. This made transitioning to TriNet for whatever service that we had subscribed to very simple and pain-free.

Tara Lopez, M.S. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
TriNet has an amazing team of knowledgable and helpful customer service representatives. I have confidence in the TriNet team whenever I need to reach out for assistance. From an HR perspective, I can rest easy knowing my TriNet team is there to support my agency and ensure we are covered from a compliance standpoint. On the technology side, the TriNet platform never disappoints - the system is constantly being updated and is incredibly user friendly.
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