Overview
What is TriNet HR Platform?
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
Product and customer service have badly degraded
Worst customer service. Zenefits will end up being a liability
Helped streamline our nonprofit operations
Support Needs Improvement, I Believe.
Zenefits Review
What Support?
Very user friendly software so you can focus on what counts!
Best payroll system
Overall Great Experience with Zenefits!
Zenefits!!
Zenefits is extremely user friendly
Zenefits is a Go to Product.
Great HR software, Easy to Use
Zenefits: I portal that fills all your HR needs
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (131)2.323%
- View and generate pay and benefit information (125)2.121%
- Organization and location management (119)1.818%
- View company policy documentation (118)1.414%
Pricing
Essentials
$10
Growth
$20
Zen
$33
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
TriNet HR Platform (Zenefits) Web app demo
Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)
Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)
Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)
How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo
Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 2.5Employee demographic data(108) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 2.4Employment history(103) Ratings
Employment history is the ability to track previous positions held.
- 2.5Job profiles and administration(102) Ratings
Job profiles and descriptions can be created and edited.
- 2.6Workflow for transfers, promotions, pay raises, etc.(107) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 1.9Organizational charting(117) Ratings
Organizational charting is the ability to create hierarchical charts.
- 1.8Organization and location management(119) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 2.3Compliance data (COBRA, OSHA, etc.)(105) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 2.3Pay calculation(100) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 1.5Support for external payroll vendors(50) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 2.3Off-cycle/On-Demand payment(63) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 2.6Benefit plan administration(105) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 2.3Direct deposit files(101) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 2.1Salary revision and increment management(93) Ratings
Salary revision is the ability to modify individual employee pay.
- 2.4Reimbursement management(65) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 2Approval workflow(113) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 1.7Balance details(111) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 1.6Annual carry-forward and encashment(92) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 2.1View and generate pay and benefit information(125) Ratings
Employees can view pay and benefit data and print pay stubs.
- 2.3Update personal information(131) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 1.4View company policy documentation(118) Ratings
Employees can review company handbook, and corporate policy documents.
- 1.3Employee recognition(63) Ratings
thank a team member
- 2.2View job history(101) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1.1Tracking of all physical assets(22) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 1.4Report builder(100) Ratings
Report builder allows custom reports to be created using a GUI.
- 1.4Pre-built reports(102) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 1.3Ability to combine HR data with external data(64) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 5New hire portal(110) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 4.2Manager tracking tools(90) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.3Corporate goal setting(37) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 8.4Individual goal setting(40) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 8.3Line-of sight-visibility(35) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 8.4Performance tracking(37) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 1.3Performance plans(54) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 1.3Performance improvement plans(51) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 2.1Review status tracking(52) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 1.3Review reminders(52) Ratings
System can generate reminders to ensure review completion timeliness.
- 1.3Multiple review frequency(48) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.5Create succession plans/pools(20) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 7.5Candidate ranking(21) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7.5Candidate search(23) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.6Candidate development(22) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.4Job Requisition Management(20) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.4Company Website Posting(15) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(14) Ratings
Software provides ability to publish postings to social media sites
- 7.5Job Search Site Posting(16) Ratings
Software provides ability to publish postings to top job search sites
- 7.5Duplicate Candidate Prevention(18) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(17) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.6Notifications and Alerts(22) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet HR Platform?
TriNet HR Platform Screenshots
TriNet HR Platform Videos
TriNet HR Platform Integrations
TriNet HR Platform Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | English |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(225)Attribute Ratings
- 8.5Likelihood to Renew11 ratings
- 9.1Availability4 ratings
- 8.5Performance4 ratings
- 8.9Usability32 ratings
- 8.8Support Rating42 ratings
- 9.1Implementation Rating4 ratings
- 8.8Configurability4 ratings
- 8.9Product Scalability4 ratings
- 9.1Ease of integration3 ratings
- 8.9Vendor pre-sale4 ratings
- 8.9Vendor post-sale4 ratings
Reviews
(76-100 of 141)Giving credit where credit is due! Love Zenefits!
- Onboarding new hires/terminations is simplistic and fast.
- Documents are easy to find.
- Time entry/time card approvals is a breeze.
- Payroll is made easy.
- I would like for you to be able to add more than one manager.
- I would like to see a disciplinary app added instead of having to "manipulate" the performance mgmt app to our needs.
- Faster response time on issues submitted to the help desk.
Get Zenefits, coming from an HR Director, you can't go wrong!
Zenefits has saved our HR team, managers and employees hours of their time. We used to use Excel to track PTO, submit hours, etc. We used to use paper forms for open enrollment. Zenefits helps take us to the next level and it's allowed us to really show our professional side during new hire onboarding.
- PTO Tracking - allows for multiple policy types.
- Reporting - Easily export reports and multiple formats with up to date information.
- Benefits - booklets, pricing, enrollment all in ONE place.
- Not having a dedicated account rep is the only con I have.
Versatile, easy to use, cost effective and enhances our company's culture - great investment!
- Super easy to navigate.
- Great resources and support - education embedded in the system.
- Great to have so many HR tools in one place - rather than having different systems for payroll, L&D, records management etc., we integrated all our systems into Zenefits and we love it.
- Would like to have cascading /assigned tasks or checklists tracked in the system for onboarding.
- Integrated employee recognition through Zenefits to Slack.
A game changer in HR and Hiring!!
- We can on-board a person in less than 5 minutes.
- Changes are documented and that makes transparency with our employees great.
- Having the option to add a time-off police for our contingent workers with in the onboarding process would be amazing.
Easy to use, great for start-ups
- Easy-to-use, attractive user interface.
- Simple to set and use benefits management.
- Simple payroll management and history.
- IT support sometimes slow.
- Can be difficult for middle managers to properly assign direct reports.
Zenefits is a great turn-key solution for start-ups.
- Simple to use Payroll management.
- Benefits management.
- Compliance management.
- Healthcare provider integrations could be more seamless.
- Contractor vs Full-time employee management interface could improve.
- More granular employee benefits would be nice.
I don't often rave about vendor's products but I do about Zenefits
- Automated the onboarding process of new employees.
- Ensured that all employees read and sign key legal documents and update on company policies.
- Seamlessly fit benefits administration into the payroll process.
- Can support employees from different countries.
- Can make it easier to administer employee warnings and have employees acknowledge receipt of them.
- Can perhaps offer more choices for benefits providers.
Zenefits is just what was needed
- User friendly
- keeps track of vacation / sick hours
- Easy user end features
- Would like to be able to save edits for time off requests so users can start a request and finish at a later date with out submitting.
Great platform, great features, great customer service!
- Customer service
- Resource Center
- All inclusive
- User Friendly
- We have yet to come across any feature that has room for improvement on Zenefits
LOVE Zenefits!
- Implementation was a breeze
- Benefits administration
- New Hire Onboarding
- Payment receipts or confirmation for tax payments made
- Improved time on response to support requests
Solid HR Software eases administration for small/medium business
- Easy to implement - does not require a large project team or months of work if your data is already prepared.
- Makes for a smooth onboarding experience - employees are impressed by how much paperwork has been eliminated on their first day!
- Provides easy to access business intelligence reports that improve our decision making.
- International functionality is limited and should be improved.
- Updates to the product could be better communicated.
Zenefits is really great HR software!
- We saw a massive improvement in onboarding efficiency that used to be completely manual. Since we now have over 200 people, this was a really great efficiency improvement.
- Also love the UI and performance insight features that allow you schedule one on ones with all employees to get timely feedback.
- Sometimes the actual app in your browser can be slow to load
- Integration of HR, payroll, and insurance.
- These integrations are becoming commonplace, and are necessary for smaller companies to compete.
- Cost is always a factor with growing companies and Zenefits is affordable.
- CUSTOMER SERVICE - Zenefits needs significant improvements in customer service. Most of the serious issues we experience would be solved with well trained people who are experienced in the payroll space and are available to clients like us.
- TAX DEPARTMENT - The tax payments dept. is severely backed up (months for a relevant response). Tax payments to States income tax and unemployment tax is not something I ever want to worry about, or get late or non-filing fees for.
- PAYROLL ISSUES REQUIRE IMMEDIATE RESPONSE - Many issues in payroll require immediate high-level response and our company (and I) will accept no less. We waited for hours, days, and even in a couple instances a month or more, and in a few instances never received a response. I was trained by Zenefits not to trust them, and quickly learned to take the issue in my own hands and begin to find a workaround.
- CONNECTION ISSUES - Again, this gets extremely frustrating when there is an issue. Doesn't it always seem to happen at the worst time, exacerbating issues and turning a problem into a full-blown emergency? If only someone were available I could call for support.
- INSURANCE - This one hit us on two levels: our brokers and our ROI. We have a long-term relationship with our insurance brokers who have helped our employees directly with finding health professionals, navigating claims, fighting for us (me included). It costs extra to add them. Additionally, as a "small group" we did not receive the seamless application process I was expecting ("sold on" is maybe more accurate). It was much more complicated. Thankfully our insurance brokers patiently and effectively created workarounds despite my insistence that they use the "system" (which ended up being the problem). Shame on me for that. Our brokers were, and still are, brilliant.
Zenefits must solve their customer support issue. If they want to be around for the long haul and attract larger clients, well trained, highly engaged customer service, tax service, and IT support people (like their onboarding team whom I would rate highly) will need to be part of their business model. Let me emphasize the word PEOPLE. At this point in our world it's becoming more and more obvious that tech goes so far, and when it fails well trained people are the correct answer.
My advise would be to concentrate people and support where immediacy is most necessary. Consider that it's the end user, the employee, that hurts most from a failure in this area, and that I own that - Zenefits should too.
Zenefits - DO NOT BUY!!!
Next, try to get someone to respond in person to actually discuss the situation -- impossible!
My best advice to anyone is find a different product. We found an alternative which meets our needs and works with us (much cheaper)!
Zenefits from the perspective of a user
- Simple onboarding experience from the point of view of an employee
- Easy to access and make changes to benefits
- Straightforward PTO request process and tracking
- We opted not to use Zenefits for our payroll but instead continued using Gusto. I was not the decision-maker here. It may have been because we were entrenched with our current payroll administrator or because we deemed it to be superior
- PTO tracking - shows time taken, time schedule and time remaining.
- Onboarding - automates offer letters and their general onboarding items.
- Customer Service - not always able to speak with someone within the same day.
- PTO - It can be challenging to create a new policy on your own, seems to require customer service assistance.
- The user interface is excellent. Our team members have no issues finding what they need to when logged in.
- It is easy to complete payroll within the system.
- Access to benefits information is easy for our team members and HR.
- It would be beneficial to be able to print paystubs administratively once payroll is submitted instead of waiting until pay day.
- The performance management module could use some improvements. There should be a filter of team members on goals so each manager can view only one team member's goals at a time instead of scrolling through all of them.
- Administrative (Super Admin) access to all company goals would be beneficial. Right now as the Super Admin, I am not able to see any individual goals so it is difficult for me to help support the team through them.
Zenefits review
- Hiring.
- Keeping track of compensation.
- Support - email support usually takes longer than 24 hours.
- Navigation - sometimes it's difficult to find things.
Growing Start Up Company Using Zenefits
- The outline of Zenefits is easy to use and appealing. It's easy to navigate where you are wanting to go to find specific information such as requesting time off, pay stubs, insurance, etc.
- Easy to update paycheck information such as sending a certain $ or % amount to a different account.
- The customer service team for Zenefits seems like they are only able to help with the function of Zenefits. They tend to not help if you have questions or even how to locate your insurance policies or specific details that are needed.
- From a manager standpoint, the payroll approval process isn't super user-friendly.
One-stop shop for all your HR needs!
- Clean and organized sections
- Easy to navigate
- More alerts for items an individual needs to complete
- Documents more easily accessible and obvious to find
Overall, Zenefits has everything we need - except a responsive customer service team
- Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
- Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
- Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
- Zenefits has pretty bad customer service. Sometimes there are pretty serious issues that inevitably come up (like mis-calculations for payroll taxes), and in these cases Zenefits won't get back to you in less then about 15 business days. Which is sometimes long enough for important payments to go past their due date. This is extremely frustrating.
- When you contact zenefits, you will never get the email or phone number of an actual customer support person. They communicate with you through one generic email, and you will never have a single point person who you can follow up with on ongoing issues. Right now I have anywhere from 5-7 different open cases open with customer service agents from Zenefits, and the process is not streamlined at all. A single point person would be helpful. You have to pay extra to get a dedicated "payroll adviser" which is something I think should just come with the service inherently.
- They are quick to get back to you if you want to upgrade your plan, but take forever if you need actual help.
- The user interface can be extremely confusing from the administration side. Not everything is housed in the "settings" section, sometimes you really have to hunt around to adjust the setting for a particular app that you are working with. For the users (employees) the UI is easy to navigate but for an admin it can be very confusing.
Zenefits
- User-friendly
- Clean design
- Practical
- Some modules can crash/be a bit buggy (rarely)—time and attendance and time off requests.
- Payroll reports - Comprehensive reporting and easy to download formats.
- Benefits administration - Clear for all employees (and prospective employees) to view and manage their benefits.
- Simple to use for all users.
- Full integration with 401k.
- More accounting features.
- More customized access levels.
I wish their customer service was a bit more speedy (I've waited on the phone upwards of 30+ minutes without a callback feature). It'd also be nice if their reports were more customizable.
Easy and Efficient
We've not done open enrollment yet in through Zenefits, but so far the employees have loved having access to their enrollment info without having to send an email to anyone.
- The Time and Attendance has been a great support in reminding our employees about meal breaks. It is also one of the few HRIS programs we've found that talks to QuickBooks.
- Performance Management has been great at sharing company-wide goals. We've had a good response to the reviews we've sent out as well.
- The Org Chart has been great for our new hires as well as those who've been here because it allows for people to share their personal cell phone if they'd like. No more texting/emailing someone else to get a cell number for a new person.
- It would be great if Zenefits talked to our 401k provider. The one we use isn't currently supported.
- Implementation at times felt repetitive, but we were integrating a lot of moving parts.
Zenefits
- The Benefits Administration portal is smooth, making renewals very simple for employees.
- Zenefits Payroll has enough checks and balances, as well as the proper features to handle our needs efficiently for every pay cycle.
- Accounting features. Our team manually set up the necessary reporting features to sync payroll data from Zenefits to our general ledger in QBO. It was an unexpected task during our implementation process. However, Zenefits has this topic on its 2019 product roadmap.
- Integrations. This may be more of our fault, but we have yet to capture the value we want from current app integrations on Zenefits.