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TriNet HR Platform

TriNet HR Platform
Formerly TriNet Zenefits

Overview

What is TriNet HR Platform?

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

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Recent Reviews

Zenefits Review

1 out of 10
April 29, 2022
We are a small company that had yearly subscription. Signed up in April,2021, transitioned over 2 months and decided to discontinue using …
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What Support?

3 out of 10
March 11, 2022
We use (yes, I am a current customer) it as our all-encompassing HR platform. Their support team and turnaround time on issues are …
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Best payroll system

10 out of 10
November 13, 2021
Incentivized
We use Zenefits for Onboaring/offboarding, payroll, benefits, PTO, HR, etc. Every employee uses zenefits for their pay and PTO. …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (131)
    2.3
    23%
  • View and generate pay and benefit information (125)
    2.1
    21%
  • Organization and location management (119)
    1.8
    18%
  • View company policy documentation (118)
    1.4
    14%
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Pricing

View all pricing

Essentials

$10

Cloud
per month per employee

Growth

$20

Cloud
per month per employee

Zen

$33

Cloud
per month per employee

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.trinet.com/solutions/hr…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Product Demos

TriNet HR Platform (Zenefits) Web app demo

YouTube

Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)

YouTube

Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)

YouTube

Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)

YouTube

How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo

YouTube

Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more

YouTube
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

2.3
Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

2.2
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

1.8
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

1.9
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

1.1
Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

1.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

4.6
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.4
Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

1.5
Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.5
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

7.5
Avg 7.7
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Product Details

What is TriNet HR Platform?

TriNet HR Platform (formerly Zenefits) is a SaaS cloud-based human resources platform that, according to the vendor, helps more than 11,000 small and mid-sized companies empower their workforce, manage change, and stay compliant. The Platform aims to deliver a comprehensive, intuitive HR experience. TriNet's HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to help companies simplify HR administration – reducing paperwork and complexity.

TriNet HR Platform Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of HR ManagementScreenshot of HR ManagementScreenshot of HR ManagementScreenshot of Benefits AdminScreenshot of Benefits AdminScreenshot of PayrollScreenshot of PayrollScreenshot of PayrollScreenshot of Payroll

TriNet HR Platform Videos

The TriNet HR Platform (Zenefits) Mobile App
How This Tile Company Improved Employee Experience with TriNet HR Platform (Zenefits)
How an Arizona Marketing Agency Uses TriNet HR Platform (Zenefits) to Gain an Edge in Efficiency

TriNet HR Platform Competitors

TriNet HR Platform Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish

Frequently Asked Questions

Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.

TriNet HR Platform starts at $10.

Namely, Gusto, and BambooHR are common alternatives for TriNet HR Platform.

Reviewers rate Individual goal setting and Performance tracking highest, with a score of 8.4.

The most common users of TriNet HR Platform are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(225)

Attribute Ratings

Reviews

(76-100 of 141)
Companies can't remove reviews or game the system. Here's why
BARBARA MCGEE | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I love to give credit where credit is due. I have suggested to my HR peers the ease of using Zenefits several times. Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help employees self administer routine HR related tasks and help us manage this without having to add new FTEs to our HR dept functions. Our CEO did an analytical review of several vendors and Zenefits was by far the most comprehensive at the right price point that met all of our criteria. Going with Zenefits met our objectives and has allowed us to grow rapidly without consuming the company with manual HR/Payroll/Benefits administration. As with ANY HR platform, there are always items you would like to improve or change and Zenefits is always doing that and looking for feedback.
  • Onboarding new hires/terminations is simplistic and fast.
  • Documents are easy to find.
  • Time entry/time card approvals is a breeze.
  • Payroll is made easy.
  • I would like for you to be able to add more than one manager.
  • I would like to see a disciplinary app added instead of having to "manipulate" the performance mgmt app to our needs.
  • Faster response time on issues submitted to the help desk.
If you are looking for an easy, all encompassing HR system to handle your payroll, time entry, benefits and onboarding needs, this is the program for you.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're using Zenefits all across my organization. We used it for PTO tracking, HRIS (tracking address, emergency contacts, manager, salary history), Benefits, Time and Attendance.

Zenefits has saved our HR team, managers and employees hours of their time. We used to use Excel to track PTO, submit hours, etc. We used to use paper forms for open enrollment. Zenefits helps take us to the next level and it's allowed us to really show our professional side during new hire onboarding.
  • PTO Tracking - allows for multiple policy types.
  • Reporting - Easily export reports and multiple formats with up to date information.
  • Benefits - booklets, pricing, enrollment all in ONE place.
  • Not having a dedicated account rep is the only con I have.
I think Zenefits is perfect for a small to mid-size business. Our company grew rapidly and Zenefits was right there with us. Their pricing model allowed us to only pay for what we used, and then add on features as we grew. The pricing cannot be beaten!
Score 10 out of 10
Vetted Review
Verified User
We use Zenefits across the whole organization for employee on-boarding, record management, benefits management, payroll and recently added talent management and compensation analytics. It serves as a one stop shop for all our HR related issues and is one source of truth across the company
  • Super easy to navigate.
  • Great resources and support - education embedded in the system.
  • Great to have so many HR tools in one place - rather than having different systems for payroll, L&D, records management etc., we integrated all our systems into Zenefits and we love it.
  • Would like to have cascading /assigned tasks or checklists tracked in the system for onboarding.
  • Integrated employee recognition through Zenefits to Slack.
Can't think of a place it isn't well suited.
Score 10 out of 10
Vetted Review
Verified User
We have been using this software for about a year, and it has changed the way we have been hiring and on-boarding our team, whether they are temps, full time and even our virtual team. This has been a game changer for our company and expanding our team has never been easier.
  • We can on-board a person in less than 5 minutes.
  • Changes are documented and that makes transparency with our employees great.
  • Having the option to add a time-off police for our contingent workers with in the onboarding process would be amazing.
We went from hundreds of pages and trying to file, and finding info and now we have a virtual portal with all the info we need and we are saving trees, time and making sure all of our employees data is up to date, providing reminders and easy to follow steps for all of our staff has definitely made a 180 degree turn on our HR department.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
My company uses Zenefits for benefits and payroll management. All departments use it for full-time and contracting employees.
  • Easy-to-use, attractive user interface.
  • Simple to set and use benefits management.
  • Simple payroll management and history.
  • IT support sometimes slow.
  • Can be difficult for middle managers to properly assign direct reports.
Zenefits is a great product for early start-ups looking for turnkey solutions for benefits and payroll management.
Score 10 out of 10
Vetted Review
Verified User
Zenefits is a turn-key solution for HR, Benefits, and our Payroll. We've used Zenefits for over 3 years now and I highly recommend it as a solution for companies looking to have a simple HR solution with an easy to use interface for their business. The support team is also very helpful.
  • Simple to use Payroll management.
  • Benefits management.
  • Compliance management.
  • Healthcare provider integrations could be more seamless.
  • Contractor vs Full-time employee management interface could improve.
  • More granular employee benefits would be nice.
Zenefits is a great turn-key solution for startups. They have a simple and easy to use interface which makes managing HR, benefits, and payroll very intuitive. The ramp up time is very fast and their support team has been very helpful when needed. We've used them for over 3 years without any problems.
Mark Brandstein | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used across our company for Payroll, Benefits Administration and HR Admininstration (hiring, compliances, onboarding, etc.). It solves the business problem or need to automate the administration of the above tasks as well as allowing employees to self administer their HR/payroll/benefits needs. This allowed us to manage HR consistently across the company, avoid hiring new FTEs to do this administration, and provide ease of access to information for our employees.
  • Automated the onboarding process of new employees.
  • Ensured that all employees read and sign key legal documents and update on company policies.
  • Seamlessly fit benefits administration into the payroll process.
  • Can support employees from different countries.
  • Can make it easier to administer employee warnings and have employees acknowledge receipt of them.
  • Can perhaps offer more choices for benefits providers.
It is well suited for small or larger companies that don't want to spend the money and time on manually administering benefits and payroll. It may be less appropriate for companies that are very small and may not be adding staff that often or prefer to do payroll processing with another company.
Score 10 out of 10
Vetted Review
Verified User
We use Zenifits for payroll for our school. Our employees enjoy seeing easy to read pay stubs and the time-off section is intuitive and user friendly.
  • User friendly
  • keeps track of vacation / sick hours
  • Easy user end features
  • Would like to be able to save edits for time off requests so users can start a request and finish at a later date with out submitting.
Works great for our community. Our employees love being able to clock in and out using their phones. Easy to look up and print previous pay stubs and W-2. Made for the modern world.
Silver Rosales | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is used to manage all aspects of our HR. From payroll, to benefits, to 401k management, Zenefits takes care of it all for us. Before, we used to have to go to different vendors for each of these, so it's great to be able to have a one stop shop in Zenefits. Our entire team uses Zenefits and we have only heard great things about everyone's experience with the platform.
  • Customer service
  • Resource Center
  • All inclusive
  • User Friendly
  • We have yet to come across any feature that has room for improvement on Zenefits
My favorite aspect is that all features of HR are included in Zenefits. There is literally no where else we have to go for our HR needs, which is great. As someone who relatively abruptly took over HR for our company, Zenefits has been a great resource and made my transition into HR seamless
November 18, 2020

LOVE Zenefits!

Jennifer Nault | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
The entire organization uses Zenefits. I was a team of 1 when I onboarded with Zenefits and it saved me TONS of time! Having all docs in one place, onboarding new hires, benefits administration, payroll, etc. It cut down the amount of time I used to spend on these tasks by at least half.
  • Implementation was a breeze
  • Benefits administration
  • New Hire Onboarding
  • Payment receipts or confirmation for tax payments made
  • Improved time on response to support requests
I think Zenefits would be well suited to anyone! A smaller company might not need all the modules but the basics really make life easier!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is a full service HRIS that is easy for employees to use and for HR teams to implement. We use it for our entire organization. We used it as our first transition from a spreadsheet and filing system to an HRIS, and as a result improved our business efficiency greatly.
  • Easy to implement - does not require a large project team or months of work if your data is already prepared.
  • Makes for a smooth onboarding experience - employees are impressed by how much paperwork has been eliminated on their first day!
  • Provides easy to access business intelligence reports that improve our decision making.
  • International functionality is limited and should be improved.
  • Updates to the product could be better communicated.
Zenefits is well suited to small/medium sized businesses that need a rich HRIS solution (but don't need extensive customizations) and I have recommended it to multiple peers in the industry.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use zenefits holistically across our company to manage HR, onboarding, performance reviews, timesheets, and benefits. Zenefits is a great HR, benefits, and payroll software!
  • We saw a massive improvement in onboarding efficiency that used to be completely manual. Since we now have over 200 people, this was a really great efficiency improvement.
  • Also love the UI and performance insight features that allow you schedule one on ones with all employees to get timely feedback.
  • Sometimes the actual app in your browser can be slow to load
We really enjoy using Zenefits.
Score 3 out of 10
Vetted Review
Verified User
Zenefits is used by our entire organization. I decided to move to them after our asset sale which reduced our number of employees who moved with the sale. This seemed like a good move in order to integrate HR with payroll and insurance.
  • Integration of HR, payroll, and insurance.
  • These integrations are becoming commonplace, and are necessary for smaller companies to compete.
  • Cost is always a factor with growing companies and Zenefits is affordable.
  • CUSTOMER SERVICE - Zenefits needs significant improvements in customer service. Most of the serious issues we experience would be solved with well trained people who are experienced in the payroll space and are available to clients like us.
  • TAX DEPARTMENT - The tax payments dept. is severely backed up (months for a relevant response). Tax payments to States income tax and unemployment tax is not something I ever want to worry about, or get late or non-filing fees for.
  • PAYROLL ISSUES REQUIRE IMMEDIATE RESPONSE - Many issues in payroll require immediate high-level response and our company (and I) will accept no less. We waited for hours, days, and even in a couple instances a month or more, and in a few instances never received a response. I was trained by Zenefits not to trust them, and quickly learned to take the issue in my own hands and begin to find a workaround.
  • CONNECTION ISSUES - Again, this gets extremely frustrating when there is an issue. Doesn't it always seem to happen at the worst time, exacerbating issues and turning a problem into a full-blown emergency? If only someone were available I could call for support.
  • INSURANCE - This one hit us on two levels: our brokers and our ROI. We have a long-term relationship with our insurance brokers who have helped our employees directly with finding health professionals, navigating claims, fighting for us (me included). It costs extra to add them. Additionally, as a "small group" we did not receive the seamless application process I was expecting ("sold on" is maybe more accurate). It was much more complicated. Thankfully our insurance brokers patiently and effectively created workarounds despite my insistence that they use the "system" (which ended up being the problem). Shame on me for that. Our brokers were, and still are, brilliant.
From my experience this may be a product that meets the needs for well-run smaller institutions. I could see Zen being a good solution for businesses with 1-10 employees that all live in the same state. The design of the product and ease of use are good and should save time and money for these businesses.

Zenefits must solve their customer support issue. If they want to be around for the long haul and attract larger clients, well trained, highly engaged customer service, tax service, and IT support people (like their onboarding team whom I would rate highly) will need to be part of their business model. Let me emphasize the word PEOPLE. At this point in our world it's becoming more and more obvious that tech goes so far, and when it fails well trained people are the correct answer.

My advise would be to concentrate people and support where immediacy is most necessary. Consider that it's the end user, the employee, that hurts most from a failure in this area, and that I own that - Zenefits should too.

Score 1 out of 10
Vetted Review
Verified User
I highly discourage usage of Zenefits. We are an established company and were switching from outsourced payroll to doing in internal with the help of Zenefits. The 'lipstick on the pig' makes it attractive until you sign up and start to use the product. That's when the wheels fall off. Their Payroll Service does not adapt to an established system -- you must change your payroll cycle to their program (deal breaker when you have hourly employees). We canceled immediately and have been trying for two weeks to get our money refunded, which they are denying even though we never were able to get the system set up and canceled within the first 24 hrs.

Next, try to get someone to respond in person to actually discuss the situation -- impossible!

My best advice to anyone is find a different product. We found an alternative which meets our needs and works with us (much cheaper)!
Nothing! False advertisement - wasting your money! Find a different technology solution!!!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Zenefits for HR, including onboarding, benefits, and scheduling. We are not using it for payroll, as we have been thrilled with Gusto. Zenefits is being used across the entire organization by all of our 100 or so employees. We are a SaaS company that is very familiar with creating intuitive consumer experience like user interfaces and have very little patience for old clunky software.
  • Simple onboarding experience from the point of view of an employee
  • Easy to access and make changes to benefits
  • Straightforward PTO request process and tracking
  • We opted not to use Zenefits for our payroll but instead continued using Gusto. I was not the decision-maker here. It may have been because we were entrenched with our current payroll administrator or because we deemed it to be superior
Zenefits had an intuitive UI where it was easy to check in on current benefits, make changes to benefits, request and track PTO, and for general HR stuff like emergency contacts. I've always found the PTO request process to be incredibly easy to use. I put in a request, my manager gets a notification and is quick to respond. I can also track how much I have taken. Although we had unlimited PTO, it was still useful to track it.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits as our HRIS to manage employee and company information primarily. We also use it to track PTO, track employee changes (e.g., a promotion), and onboard new team members. The HR department mainly uses it. Put, Zenefits provides organization and record of our HR-related documents.
  • PTO tracking - shows time taken, time schedule and time remaining.
  • Onboarding - automates offer letters and their general onboarding items.
  • Customer Service - not always able to speak with someone within the same day.
  • PTO - It can be challenging to create a new policy on your own, seems to require customer service assistance.
I think organizations (even small ones like ours) should have an HRIS, and Zenefits provides an easy-to-use solution. It's pretty simple to add new team members, complete terminations, etc. It also helps automate things like offer letters (and their signature/agreement) and promotions. We recently started to use is for our employee handbook, which has been helpful too. I think it is an excellent product for small companies like ours; I cannot speak well to how it would work for larger companies.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits as our main HRIS and payroll system. It houses all personnel data including employment changes, benefits administration, performance management, etc. Our entire organization uses it.
  • The user interface is excellent. Our team members have no issues finding what they need to when logged in.
  • It is easy to complete payroll within the system.
  • Access to benefits information is easy for our team members and HR.
  • It would be beneficial to be able to print paystubs administratively once payroll is submitted instead of waiting until pay day.
  • The performance management module could use some improvements. There should be a filter of team members on goals so each manager can view only one team member's goals at a time instead of scrolling through all of them.
  • Administrative (Super Admin) access to all company goals would be beneficial. Right now as the Super Admin, I am not able to see any individual goals so it is difficult for me to help support the team through them.
For our company size (less than 50), I think Zenefits is the best solution out there. We are able to easily pull the data we need, although we have no mandatory reporting at our size so I am not sure about the reporting at that level.
February 27, 2020

Zenefits review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We currently use Zenefits across the whole organization for onboarding, and for our benefits administration. It helps us keep track of employees and hold their information and provide benefits to our employees easily. As the owner of it, I think it's pretty easy to navigate and use and as an employee, I find it pretty simple to use.
  • Hiring.
  • Keeping track of compensation.
  • Support - email support usually takes longer than 24 hours.
  • Navigation - sometimes it's difficult to find things.
Zenefits is great for when I am onboarding someone and getting them added into our system. The ease of going through the hiring process steps is great and the notifications when things need to be completed is very helpful. I don't see many instances (for me) where it's less appropriate but I am sure there are some functions that I'm not fully utilizing.
Rachel Blankenship | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is used throughout the entire organization and is used for our timekeeping, benefits, insurance, payroll, and paystubs, personal information, etc. The business problem that it addresses is that the customer service for Zenefits is pretty reluctant to help when using the chat or email services. Luckily, our people operations department is well versed in the tool and is able to assist any of the employees when they have any questions about Zenefits.
  • The outline of Zenefits is easy to use and appealing. It's easy to navigate where you are wanting to go to find specific information such as requesting time off, pay stubs, insurance, etc.
  • Easy to update paycheck information such as sending a certain $ or % amount to a different account.
  • The customer service team for Zenefits seems like they are only able to help with the function of Zenefits. They tend to not help if you have questions or even how to locate your insurance policies or specific details that are needed.
  • From a manager standpoint, the payroll approval process isn't super user-friendly.
Zenefits is a great basic tool that can house your companies insurance policies, pay stub and payroll information, time off requests, and time and attendance. There is still room for improvement to make this tool even more user-friendly and easy to navigate. The sections that are broken up on the main screen of Zenefits are helpful and useful. The correlation with the tool Bonusly could also use some improvement as many of the new team members that we have experienced a difficult time being able to access this tool as it is synchronized with Zenefits.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is being used across our entire organization. In terms of business problems it addresses, there's really nothing Zenefits doesn't solve for us. It's our one-stop shop for all information related to employees--benefits, pay, org charts, departments, etc. We use it as our source of truth when it comes to HR questions and concerns.
  • Clean and organized sections
  • Easy to navigate
  • More alerts for items an individual needs to complete
  • Documents more easily accessible and obvious to find
Zenefits is well suited for our organization of just over 200 employees, but I envision it as a tool that could be used for companies with thousands of employees. I'm not sure it would ever be "less appropriate" to use it in one situation or another. I'm really impressed that Zenefits can scale to any size organization.
Erin Leonard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Zenefits to run payroll, manage payroll taxes, hire and onboard employees, manage employee benefits (health, retirement, etc), and keep track of & pay contractors. All of our employees use Zenefits. Because we are a small company, using Zenefits has helped us outsource our HR & payroll department. It would be a big pain for small organizations like us to handle these things in-house.
  • Simple platform for running payroll. It is easy to adjust pay, see deductions, reimburse employees, manage bonuses, etc. It takes literally 5 minutes or less to run payroll - which is huge.
  • Zenefits has a great system for getting new employees on boarded with the employee handbook, financial stuff, legal employment verification, and more. Makes it so that I can be a little more hand-off during that process.
  • Zenefits does a great job of reminding me if there are things coming up like benefits renewal, or legally mandated updates to renewing our employee handbook, new tax laws, etc. - so that I don't feel like there are important things slipping through the cracks.
  • Zenefits has pretty bad customer service. Sometimes there are pretty serious issues that inevitably come up (like mis-calculations for payroll taxes), and in these cases Zenefits won't get back to you in less then about 15 business days. Which is sometimes long enough for important payments to go past their due date. This is extremely frustrating.
  • When you contact zenefits, you will never get the email or phone number of an actual customer support person. They communicate with you through one generic email, and you will never have a single point person who you can follow up with on ongoing issues. Right now I have anywhere from 5-7 different open cases open with customer service agents from Zenefits, and the process is not streamlined at all. A single point person would be helpful. You have to pay extra to get a dedicated "payroll adviser" which is something I think should just come with the service inherently.
  • They are quick to get back to you if you want to upgrade your plan, but take forever if you need actual help.
  • The user interface can be extremely confusing from the administration side. Not everything is housed in the "settings" section, sometimes you really have to hunt around to adjust the setting for a particular app that you are working with. For the users (employees) the UI is easy to navigate but for an admin it can be very confusing.
Because we are small, Zenefits is priced correctly and has all the features we need. Additionally, now that all of our employees are set up in there, and we have now built our systems around the platform it would be too hard to switch. If they had better customer service - I would easily recommend them to a colleague. However, because it is so hard to get issues solved it can be very frustrating so I would know that going in, and maybe go with a different platform if you're a larger or more complicated business. Our payroll needs are simple so relatively few issues come up. It is impossible to get a quick response from them.
June 01, 2019

Zenefits

Katherine Owens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Lensrentals uses Zenefits across the entire company. We use this for payroll, time and attendance, benefits, 401k integration, performance management, and more!
  • User-friendly
  • Clean design
  • Practical
  • Some modules can crash/be a bit buggy (rarely)—time and attendance and time off requests.
I love Zenefits. I have used many other HRIS and this is by far my favorite. Everything makes sense. I love not having to click 5,000 buttons just to get to one thing.
Erika Louie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We are currently using Zenefits for our employees across 5 locations for both payroll and benefits integration with Sequoia. It's definitely a great technology platform for employees to make changes to their personal information and easy for me to access their information. I have enjoyed using their payroll platform, including reporting!
  • Payroll reports - Comprehensive reporting and easy to download formats.
  • Benefits administration - Clear for all employees (and prospective employees) to view and manage their benefits.
  • Simple to use for all users.
  • Full integration with 401k.
  • More accounting features.
  • More customized access levels.
Easy for small businesses to get up and running, easy to train people on, nice look a feel and allows us to automate time off, payroll, and benefit capabilities.

I wish their customer service was a bit more speedy (I've waited on the phone upwards of 30+ minutes without a callback feature). It'd also be nice if their reports were more customizable.
April 13, 2019

Easy and Efficient

Elisha Ritchey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently using Zenefits for our employees across 5 states. It has made my job easier because every employee now has a portal to make changes to their information that I can then push over to our payroll provider. It is also helping us support a more robust Performance Managment program and makes us look amazing during the on-boarding process.

We've not done open enrollment yet in through Zenefits, but so far the employees have loved having access to their enrollment info without having to send an email to anyone.
  • The Time and Attendance has been a great support in reminding our employees about meal breaks. It is also one of the few HRIS programs we've found that talks to QuickBooks.
  • Performance Management has been great at sharing company-wide goals. We've had a good response to the reviews we've sent out as well.
  • The Org Chart has been great for our new hires as well as those who've been here because it allows for people to share their personal cell phone if they'd like. No more texting/emailing someone else to get a cell number for a new person.
  • It would be great if Zenefits talked to our 401k provider. The one we use isn't currently supported.
  • Implementation at times felt repetitive, but we were integrating a lot of moving parts.
Zenefits has really allowed us to set up our game as a small company. We have a centralized place for HR information that is both secure and easy to use. It has made my life easier because I no longer have to dig through paper files to find information on employees. The education and support for the product is also amazing.
April 02, 2019

Zenefits

aaron j vernon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zenefits is our HRIS system we use to store, manage, track, and facilitate processes such as: employee data, performance management, time off, payroll, benefits admin, and employee onboarding.
  • The Benefits Administration portal is smooth, making renewals very simple for employees.
  • Zenefits Payroll has enough checks and balances, as well as the proper features to handle our needs efficiently for every pay cycle.
  • Accounting features. Our team manually set up the necessary reporting features to sync payroll data from Zenefits to our general ledger in QBO. It was an unexpected task during our implementation process. However, Zenefits has this topic on its 2019 product roadmap.
  • Integrations. This may be more of our fault, but we have yet to capture the value we want from current app integrations on Zenefits.
Zenefits is very well suited for small businesses of all types. Companies with minimal IT/hardware needs and operations will get the most out of Zenefits. As an IT heavy company, we have considerable manual processes related to IT needs that Zenefits supports, although we're not able to fully take on all the product capabilities today. I am not sure of how Zenefits compares as a solution for larger companies.
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