Overview
What is TriNet HR Platform?
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
Product and customer service have badly degraded
Worst customer service. Zenefits will end up being a liability
Helped streamline our nonprofit operations
Support Needs Improvement, I Believe.
Zenefits Review
What Support?
Very user friendly software so you can focus on what counts!
Best payroll system
Overall Great Experience with Zenefits!
Zenefits!!
Zenefits is extremely user friendly
Zenefits is a Go to Product.
Great HR software, Easy to Use
Zenefits: I portal that fills all your HR needs
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Update personal information (131)2.323%
- View and generate pay and benefit information (125)2.121%
- Organization and location management (119)1.818%
- View company policy documentation (118)1.414%
Pricing
Essentials
$10
Growth
$20
Zen
$33
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
TriNet HR Platform (Zenefits) Web app demo
Benefits Webinar - Getting Transparent | TriNet HR Platform (Zenefits)
Unlimited Payruns, So Easy | Webinar with TriNet HR Platform (Zenefits)
Payroll, yes it can be that easy! | Webinar with TriNet HR Platform (Zenefits)
How to securely save your COVID-19 vaccinations in TriNet HR Platform (Zenefits) | Product Demo
Automating user onboarding with TriNet HR Platform (Zenefits), OneLogin and more
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 2.5Employee demographic data(108) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 2.4Employment history(103) Ratings
Employment history is the ability to track previous positions held.
- 2.5Job profiles and administration(102) Ratings
Job profiles and descriptions can be created and edited.
- 2.6Workflow for transfers, promotions, pay raises, etc.(107) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 1.9Organizational charting(117) Ratings
Organizational charting is the ability to create hierarchical charts.
- 1.8Organization and location management(119) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 2.3Compliance data (COBRA, OSHA, etc.)(105) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 2.3Pay calculation(100) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 1.5Support for external payroll vendors(50) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 2.3Off-cycle/On-Demand payment(63) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 2.6Benefit plan administration(105) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 2.3Direct deposit files(101) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 2.1Salary revision and increment management(93) Ratings
Salary revision is the ability to modify individual employee pay.
- 2.4Reimbursement management(65) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 2Approval workflow(113) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 1.7Balance details(111) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 1.6Annual carry-forward and encashment(92) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 2.1View and generate pay and benefit information(125) Ratings
Employees can view pay and benefit data and print pay stubs.
- 2.3Update personal information(131) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 1.4View company policy documentation(118) Ratings
Employees can review company handbook, and corporate policy documents.
- 1.3Employee recognition(63) Ratings
thank a team member
- 2.2View job history(101) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1.1Tracking of all physical assets(22) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 1.4Report builder(100) Ratings
Report builder allows custom reports to be created using a GUI.
- 1.4Pre-built reports(102) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 1.3Ability to combine HR data with external data(64) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 5New hire portal(110) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 4.2Manager tracking tools(90) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 8.3Corporate goal setting(37) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 8.4Individual goal setting(40) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 8.3Line-of sight-visibility(35) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 8.4Performance tracking(37) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 1.3Performance plans(54) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 1.3Performance improvement plans(51) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 2.1Review status tracking(52) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 1.3Review reminders(52) Ratings
System can generate reminders to ensure review completion timeliness.
- 1.3Multiple review frequency(48) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.5Create succession plans/pools(20) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 7.5Candidate ranking(21) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7.5Candidate search(23) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.6Candidate development(22) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.4Job Requisition Management(20) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.4Company Website Posting(15) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(14) Ratings
Software provides ability to publish postings to social media sites
- 7.5Job Search Site Posting(16) Ratings
Software provides ability to publish postings to top job search sites
- 7.5Duplicate Candidate Prevention(18) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(17) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.6Notifications and Alerts(22) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet HR Platform?
TriNet HR Platform Screenshots
TriNet HR Platform Videos
TriNet HR Platform Integrations
TriNet HR Platform Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Languages | English |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(225)Attribute Ratings
- 8.5Likelihood to Renew11 ratings
- 9.1Availability4 ratings
- 8.5Performance4 ratings
- 8.9Usability32 ratings
- 8.8Support Rating42 ratings
- 9.1Implementation Rating4 ratings
- 8.8Configurability4 ratings
- 8.9Product Scalability4 ratings
- 9.1Ease of integration3 ratings
- 8.9Vendor pre-sale4 ratings
- 8.9Vendor post-sale4 ratings
Reviews
(1-25 of 29)Support Needs Improvement, I Believe.
- Making it difficult to get support, I believe.
- Getting support, I've found
- Support response times.
- Access to an actual person to talk to, I've found.
What Support?
- Submitting payroll is super user-friendly (just cross your fingers you don't have an issue).
- The mobile app is great.
- Support team response time
- Train the support team so they know how the heck to fix/support issues
- Have the support team actually answer the phone
- Have the support team respond at all!
Intuitive and Multifaceted
- Updating bank information
- Viewing sick / vacation days
- Organization chart
- Viewing and adjusting insurance information
- Phone wait time
User friendly payroll processing
- Communicates well with reminders when tasks are required to be completed.
- Process payroll bi-monthly
- Keeps track of employee time and paid time off
- The wait times to speak with a customer service representative was longer than expected.
Zenefits Review
- Onboarding
- Payroll
- Time Tracking
- Time Off
- Reporting
- Customer Support is small and has long wait times to talk to a representative
I love the "all in one" features of Zenefits!
- Payroll
- Time and Attendance for hourly employees
- Performance Management
- Integrating apps
- Customer Service wait times can be frustrating
HR & Payroll Made Simple
- Payroll
- Onboarding
- Customer Service
- Call hold times
Big Fans of Zenefits
We have been a Zenefits customer for over 7 years now. When we started using Zenefits in 2014, we leveraged Zenefits as our primary HRIS system to send offer letters, onboard new employees, track time off, select benefits, and integrate with our payroll provider, QuickBooks Online Payroll.
As Zenefits launched its Zenefits Payroll product, we transitioned from QuickBooks Online Payroll to Zenefits at the beginning of 2020 to provide our employees with one powerful app to view their paystubs, request time off, view their benefits information, manage their pre-tax spending accounts, and look up contact information of their fellow team members. By having everything in one place for our employees in Zenefits (both online and in the mobile app), we were able to dramatically reduce the amount of questions from our employees and in turn improve our employee experience.
We’ve relied heavily on Zenefits to scale our business by helping us to be more effective and efficient in engaging and interacting with our employees. Since I joined Boomtown, we have increased our headcount by 5x – and thanks to Zenefits, we haven’t had to add any People Ops headcount to manage that growth.
- Payroll services in all 50 states, including payroll tax filings
- Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
- Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
- Streamlined admin portal for People Ops professionals
- Customer service response times are sometimes slow but are improving
- QuickBooks integration could be improved to include employee and department (class) level information
- Ability to clone templates in the Hiring section of the app
No experience necessary
- paying the quarterly payroll taxes
- being able to pull up reports to file year end taxes
- being able to hire and pay people
- customer service is great!
- the response time could be a bit better at times
- I would like to be able to speak with a person more frequently, I am just that way
- I sometimes have a hard time finding what I need
Zenefits is a great choice for small organizations
- Time off management
- payroll management
- onboarding automation
- help desk wait times
Awesome HR and Payroll Platform for Small Businesses!
- Ease of use
- Helpful online resources
- Easy to coordinate with other platforms
- Phone customer service wait times
- Chat customer service wait times
Zenefits is quite zeneficial for our employees
- Process our Quarterly Taxes.
- Process our unemployment rates.
- Sends reminders and inform employees of any time changes in payroll.
- Limit one office device solely used for clocking in and out.
- Or for employees' personal device to be tracked upon Wi-Fi connection as a clock in/out.
- For the system to automatically let the team know someone's PTO has been approved, so that our Part-Time employee can take their spot.
- Easy to use and navigate for employees, managers and administrators
- Lower costs compared to other services
- Horrible customer service [I feel] that was so bad it caused us to cancel our service
- [In my experience] Constant payroll errors and discrepancies
- Several issues with W-2s that were not even corrected until after the filing deadline
We used Zenefits for over two years. The product itself is great and what enticed us to sign up for the service. Unfortunately, [in my experience] the service had so many issues we recently canceled our contract and moved to a different service entirely.
We would have consistent payroll issues where there were discrepancies in the payroll reports and the bank transactions almost every pay run. The customer service [I feel] is HORRIBLE; honestly one of the worst customer service experiences I've ever had. What ultimately caused us to cancel is we had several issues with the 2020 W-2s posted. I submitted the support cases (3 cases) in January/February. I followed up at least every 1-2 weeks. Radio silence. Any time I would talk to a representative on chat, they would say it's a super busy time of year and someone would reach out soon.
No one contacted me regarding the cases until the middle of APRIL, after submitting the cases over 2 months ago. Then they waited until the very last business day (5/14) before the extended filing deadline (5/17) to resolve 2 out of 3 cases. Our 3rd case is STILL OPEN for the W-2 correction (it is June 15). I have followed up on this 3rd case every week and received ZERO response back from customer service. This employee had to file for an extension and is still not able to file his taxes because of Zenefits' unprofessional handling of THEIR MISTAKE on the W-2.
If this is how Zenefits handles something as important as a W-2, [in my experience] you should not sign up for this service. Do not waste your time with Zenefits. Even though it is cheaper, [I feel] it is not worth the endless hours wasted addressing the non-stop issues with the service.
Zenefits Review
- Zenefits has a great IDEA
- The sales process was responsive and friendly
- Support doesn't exist once you are a customer
- Tax team has a 3-6 month response time
- Poor Menu/Navigation structure
- Fails to pay taxes on time, results in delinquency notices and fees
- Glitchy UI, sometimes you need to wait a day or two for a section to work again
- Feels like a perpetual beta product, nothing polished about it
Great tool for both employees and management!
- Onboarding
- Organization of departments and personnel
- Tracking of employee/management tasks
- Integration of timekeeping and payroll from other platforms
Easy Software and Easily Managed. Does your job for you!
- Payroll.
- Onboarding new hires.
- Benefits administration.
- Day off requests.
- Generating reports.
- Adding features to the app.
- Automated services.
Human Resources for Dummies!
- Payroll integration with time clock and PTO
- Time clock management that can be accessed by PC or mobile app
- PTO reconciliation that can be separated by category
- Website response time is frustrating at times
- Help center is difficult to navigate
Long time customer of Zenefits
- Intuitive reporting.
- Ease of use for employees.
- Listening to customers asking for enhancements.
- PTO calendars.
- Help desk for payroll issues (especially tax related ones) takes forever. A phone conversation would be much preferred.
- We had a hard time splitting our labor force into different fields to easily integrate into our GL.
- GL and QBO integration too complicated.
- Payroll tax does not extend down to county level for the states that require this.
Zenefits is just what was needed
- User friendly
- keeps track of vacation / sick hours
- Easy user end features
- Would like to be able to save edits for time off requests so users can start a request and finish at a later date with out submitting.
Great platform, great features, great customer service!
- Customer service
- Resource Center
- All inclusive
- User Friendly
- We have yet to come across any feature that has room for improvement on Zenefits
LOVE Zenefits!
- Implementation was a breeze
- Benefits administration
- New Hire Onboarding
- Payment receipts or confirmation for tax payments made
- Improved time on response to support requests
- Integration of HR, payroll, and insurance.
- These integrations are becoming commonplace, and are necessary for smaller companies to compete.
- Cost is always a factor with growing companies and Zenefits is affordable.
- CUSTOMER SERVICE - Zenefits needs significant improvements in customer service. Most of the serious issues we experience would be solved with well trained people who are experienced in the payroll space and are available to clients like us.
- TAX DEPARTMENT - The tax payments dept. is severely backed up (months for a relevant response). Tax payments to States income tax and unemployment tax is not something I ever want to worry about, or get late or non-filing fees for.
- PAYROLL ISSUES REQUIRE IMMEDIATE RESPONSE - Many issues in payroll require immediate high-level response and our company (and I) will accept no less. We waited for hours, days, and even in a couple instances a month or more, and in a few instances never received a response. I was trained by Zenefits not to trust them, and quickly learned to take the issue in my own hands and begin to find a workaround.
- CONNECTION ISSUES - Again, this gets extremely frustrating when there is an issue. Doesn't it always seem to happen at the worst time, exacerbating issues and turning a problem into a full-blown emergency? If only someone were available I could call for support.
- INSURANCE - This one hit us on two levels: our brokers and our ROI. We have a long-term relationship with our insurance brokers who have helped our employees directly with finding health professionals, navigating claims, fighting for us (me included). It costs extra to add them. Additionally, as a "small group" we did not receive the seamless application process I was expecting ("sold on" is maybe more accurate). It was much more complicated. Thankfully our insurance brokers patiently and effectively created workarounds despite my insistence that they use the "system" (which ended up being the problem). Shame on me for that. Our brokers were, and still are, brilliant.
Zenefits must solve their customer support issue. If they want to be around for the long haul and attract larger clients, well trained, highly engaged customer service, tax service, and IT support people (like their onboarding team whom I would rate highly) will need to be part of their business model. Let me emphasize the word PEOPLE. At this point in our world it's becoming more and more obvious that tech goes so far, and when it fails well trained people are the correct answer.
My advise would be to concentrate people and support where immediacy is most necessary. Consider that it's the end user, the employee, that hurts most from a failure in this area, and that I own that - Zenefits should too.
- The user interface is excellent. Our team members have no issues finding what they need to when logged in.
- It is easy to complete payroll within the system.
- Access to benefits information is easy for our team members and HR.
- It would be beneficial to be able to print paystubs administratively once payroll is submitted instead of waiting until pay day.
- The performance management module could use some improvements. There should be a filter of team members on goals so each manager can view only one team member's goals at a time instead of scrolling through all of them.
- Administrative (Super Admin) access to all company goals would be beneficial. Right now as the Super Admin, I am not able to see any individual goals so it is difficult for me to help support the team through them.
Zenefits review
- Hiring.
- Keeping track of compensation.
- Support - email support usually takes longer than 24 hours.
- Navigation - sometimes it's difficult to find things.
- Payroll reports - Comprehensive reporting and easy to download formats.
- Benefits administration - Clear for all employees (and prospective employees) to view and manage their benefits.
- Simple to use for all users.
- Full integration with 401k.
- More accounting features.
- More customized access levels.
I wish their customer service was a bit more speedy (I've waited on the phone upwards of 30+ minutes without a callback feature). It'd also be nice if their reports were more customizable.