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Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

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Recent Reviews

Zoom does the job

10 out of 10
April 08, 2024
Incentivized
I use Zoom to hold meetings when we can't be together because of distance or disease. I started using it to teach remotely, and was very …
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Zoom Review

1 out of 10
January 19, 2024
Incentivized
In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (703)
    8.2
    82%
  • Meeting initiation (691)
    8.0
    80%
  • High quality audio (708)
    7.7
    77%
  • High quality video (710)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
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Pricing

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Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Welcome to Zoom Workplace, your AI-powered collaboration platform

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7.2
Avg 7.9

Screen Sharing

Features related to remote screen sharing capabilities.

7.6
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.6
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.3
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.3
Avg 7.5

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

6.2
Avg 8.1

Call Management

Customized phone system settings

7.1
Avg 7.9

Mobile apps

Apps are compatible with mobile devices.

7.5
Avg 8.1

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.4
Avg 7.4
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Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with AI-powered tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.3.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(5186)

Attribute Ratings

Reviews

(326-350 of 735)
Companies can't remove reviews or game the system. Here's why
October 15, 2019

Zoom is super easy

Tom Lynch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is being used by the IT department, we are trying to see other uses such as potential telemedicine or patient interaction. It is currently being utilized for work from home and conferencing. We are also looking at potentially implementing Zoom rooms for board room meetings and across campus meetings. I am curious about potential urgent care or patient interaction meetings. Also, the language interaction looks amazing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom has been great since the beginning of launch. From the support to the deployment, it has been seamless and it just works! The rollout throughout the users in our organization was great. No problems so far.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to connect with 1,000s of students across the world to bring science into their classrooms. This simple platform helps non-tech savvy teachers feel confident in connecting with us to interact in these hands-on science experiences.
October 15, 2019

It just works!

Jordan McCormick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom for team collaboration with remote employees, all-hands meetings, and webinars with prospective clients. This platform is very stable and easy to use. It has been the best platform I have used compared to Webex, Uber conference, Google Meet, and Skype. Zoom Rooms have transformed meetings and collaboration within teams and are interdepartmental.
Score 9 out of 10
Vetted Review
ResellerIncentivized
We use Zoom for our weekly project status meetings within the organization. Having multiple offices as well as remote personnel, Zoom allows us to meet in a collaborative environment while reducing costs.
Orrin Westby | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom as a way to integrate incoming team members to our organization. We also do remote conferencing and workshops, which we use Zoom to coordinate multiple people in different locations. It has been a great tool for us to connect with professionals in our field over great distances. We are a rural organization and this helps us to stay connected.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is so simple and breaks down the barriers for UC within our organisation. Traditional video conferencing has been difficult to get right and the lack of cross-party calls has been problematic. Being able to collaborate with external partners without pre-testing and integration is a game-changer. Really looking forward to the multilingual support and what else Zoom is going to bring. Keep it up!
October 15, 2019

Stay connected anywhere

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I used it personally to schedule meetings when I'm working from home. I also use it to log in to my design class through general assembly. The team as a whole doesn't use it together.

My most recent business use for Zoom has been to conduct user interviews, moderated and unmoderated.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom has been deployed company-wide for Western Union. We have several hundred conference rooms globally that are currently using Zoom Rooms. These rooms vary in size from small huddle rooms to large combining spaces. In addition, all employees have the Zoom app on their laptop and can join meetings that way. We also use the webinar feature very often for large training sessions. Zoom provides the company with an easy to use and simple video conferencing solution that makes collaboration accessible to all users.
October 15, 2019

Gotta give it a try!!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We recently offered Zoom as an additional unified communications solution to our end users globally. The challenges our organization faced included engaging with external customers. Our internal (on-prem) solution was not suitable for customers and partners. Therefore, we implemented Zoom and made it available for all end users to purchase single-use licenses. We are very happy with the product and are looking forward to utilizing services offered by Zoom partners.
October 15, 2019

Zoom is awesome!!!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Zoom at our organization to keep our team connected, as we are scattered all around the country. Team meetings, all-staff meetings, meetings with our comrades in the movement are all now handed through Zoom. Previously, we had one "gatekeeper" at our organization who would schedule all our virtual meetings and have to be on-hand to provide constant tech support to get each person into a meeting and troubleshoot during the first part of each call - which was inefficient.

Once we fully adopted Zoom for Business and signed up each staffer to have their own license, everyone had the power to schedule and manage their own calls and become connected instantly as needed. Staff capacity was increased when we no longer needed someone to dedicate their time to making sure people were connected. Zoom is practically effortless. We noticed in the first 3 months of use of Zoom that our admin teams' support tickets were reduced by 40% because so many of those tickets had been related to meetings and meeting support. We love Zoom and have never looked back!
October 15, 2019

Zoom makes things easy

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have Zoom and Zoom Rooms and started using Zoom Phones recently. It has been much better than our previous choices. Easy to use and easy to manage. Since we are spread all around the world, Zoom helps to make meetings productive and helps with team building. We use it globally throughout the organization.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Zoom for exploring synergies between different organizations, sponsorship, planning events, and most importantly TiEcon, our annual flagship conference. It helps connect the various organizations at the event.
October 15, 2019

Zoom is great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Zoom is being used in all of our conference rooms for remote and local meetings. It hasn't seemed to have any issues so far it has been very easy to use and training people how to use it has been a breeze. This is our first year using it, but as of now, I love it and glad we switched to Zoom. Our whole company uses it and even employees have said it is super easy to use and they love it
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