TeamViewer - a tool to expand business boundaries beyond geographic boundaries.
January 24, 2024
TeamViewer - a tool to expand business boundaries beyond geographic boundaries.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with TeamViewer
Creating international Links to Windows server systems at customer side to support their system setup and data analysis.
As well as inviting potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform.
As well as inviting potential new customer sharing with them online insights of our Manufacturing Execution System DIAMES platform.
- Give us internationally active remote access to DIAMES servers at customer side for support issues.
- Give us the opportunity to present our DIAMES solution live to potential new customers without physical visits.
- Enable us with three business locations on three continents sharing a common IT environment without physical visiting another of our business location.
- Gives us the opportunity sharing a life problem in our DIAMES application with software tool providers when we recognize a problem for which we need support.
- We are very happy about the TeamViewer functionality and recognize a lot of advanced functionality in comparison with AnyDesk for example.
- It's fast and very reliable.
- We think that TeamViewer is a very secure platform.
- We like to use new feature and functions when they get available.
- Very positive is the fact for complete remote support for our customers. All the time not only because Corona restrictions.
- Offering potential new customers a complete view into a life DIAMES system without physical travel for both parties.
- Getting better support from third parties by sharing a concrete software problem live.
Do you think TeamViewer delivers good value for the price?
Yes
Are you happy with TeamViewer's feature set?
Yes
Did TeamViewer live up to sales and marketing promises?
Yes
Did implementation of TeamViewer go as expected?
Yes
Would you buy TeamViewer again?
Yes
SSO or TFA
TeamViewer Feature Ratings
TeamViewer Security and Support
Yes it has been my decision that I don't regret at all.
Protected contact with remote Windows Servers.
Yes for sure.
Using TeamViewer
1 - Only me based on my function.
3 - From one PC for remote contacts in the network when required to have a remote contact. Registered in my name.
- Remote access of customer Windows servers.
- Sharing a link to a DIAMES life system with potential new customers.
- Sharing access for a third party to our development environment
- Unrestricted access to Window servers with our application at customer side.
- Unrestricted access to Window servers with our application for potential new customers.
- Sharing live an IT problem with a third party.
- With new IT tools and features as announced by Apple and Microsoft.
Evaluating TeamViewer and Competitors
Yes - AnyDesk and a former product with TeamViewer functions about 10 years ago. That product doesn't exist anymore.
- Cloud Solutions
- Scalability
- Ease of Use
No. We have what we need with TeamViewer.
TeamViewer Implementation
- Implemented in-house
Change management was minimal - Everything started to work easier!
- No problem at all.
TeamViewer Training
- Online Training
- In-Person Training
- No Training
As expected without any problem! Training base on using an App is the most efficient way to learn how a product works. There are many third party supporters for Teamviewer courses available that can give additional ideas how to use Teamviewer for specific functions and features as we did require in respect of our usage.
Configuring TeamViewer
Current Teamviewer delivers what we require. Therefore, we have no recommendation for the Teamviewer team. Cary on with your best practise. There is no competitive product on the market that has equal function and features available like Teamviewer. Cary on the path of success and delivering of functions and features. We shall like it.
Some - we have done small customizations to the interface - To support our Chinese customers better. With the help of a third party.
Some - we have added small pieces of custom code - To get better support of our Chinese customers.
As mentioned third party support for better support for our Chinese customers.
TeamViewer Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available | None |
No. Don't think that we would need it.
About a year ago when we had problems connecting to a windows server in China. Finally it had been a network issue and not a TeamViewer problem.
Using TeamViewer
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using | Cumbersome |
- Access to remote windows servers.
- Sharing with TeamViewer remotely the access of one of our life platforms with potential new customers.
Yes - Use it very seldom because i need a big screen to work as required.
TeamViewer Reliability
Integrating TeamViewer
- Our DIAMES application
Very easy.
- Single Signon