What users are saying about
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201 Ratings
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Top Rated
301 Ratings

Deputy

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201 Ratings
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Score 8.6 out of 100

UKG Ready

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Top Rated
301 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Deputy

Deputy has a lot features, however not all are super well developed or user friendly. They are growing and I'm seeing steady upgrades, which says that they as a company are looking to improve. I've used other scheduling/communication programs that were more user friendly, but much less robust. It's a trade off. Chat support is pretty terrible, but if you're able to get in touch with a higher level developer or customer service person, they are really great and super helpful.
Kathy Weld | TrustRadius Reviewer

UKG Ready

This product really has few peers in the SMB market for time and labor. The product was developed by SaasHR in Branchburg, NJ, purchased by Kronos in 2012, and acquired via a merger with Ultimate in 2020. The bones of the original product have stood the test of time and the incredible R&D at UKG just keeps improving it.
Steve Usarzewicz | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Deputy
UKG Ready
7.4
Employee demographic data
Deputy
UKG Ready
8.6
Employment history
Deputy
UKG Ready
7.6
Job profiles and administration
Deputy
UKG Ready
7.6
Workflow for transfers, promotions, pay raises, etc.
Deputy
UKG Ready
7.3
Organizational charting
Deputy
UKG Ready
6.7
Organization and location management
Deputy
UKG Ready
7.0
Compliance data (COBRA, OSHA, etc.)
Deputy
UKG Ready
7.3

Payroll Management

Deputy
UKG Ready
8.0
Pay calculation
Deputy
UKG Ready
8.3
Support for external payroll vendors
Deputy
UKG Ready
7.8
Off-cycle/On-Demand payment
Deputy
UKG Ready
8.0
Benefit plan administration
Deputy
UKG Ready
7.8
Direct deposit files
Deputy
UKG Ready
8.7
Salary revision and increment management
Deputy
UKG Ready
7.4

Leave and Attendance Management

Deputy
UKG Ready
7.6
Approval workflow
Deputy
UKG Ready
7.7
Balance details
Deputy
UKG Ready
7.5
Annual carry-forward and encashment
Deputy
UKG Ready
7.4

Employee Self Service

Deputy
UKG Ready
8.0
View and generate pay and benefit information
Deputy
UKG Ready
8.3
Update personal information
Deputy
UKG Ready
8.4
View company policy documentation
Deputy
UKG Ready
7.8
View job history
Deputy
UKG Ready
7.5

Asset Management

Deputy
UKG Ready
7.2
Tracking of all physical assets
Deputy
UKG Ready
7.2

HR Reporting

Deputy
UKG Ready
7.6
Report builder
Deputy
UKG Ready
7.6
Pre-built reports
Deputy
UKG Ready
7.6

Onboarding

Deputy
UKG Ready
6.9
New hire portal
Deputy
UKG Ready
7.0
Manager tracking tools
Deputy
UKG Ready
6.9

Performance and Goals

Deputy
UKG Ready
6.6
Individual goal setting
Deputy
UKG Ready
6.6
Performance tracking
Deputy
UKG Ready
6.6

Performance Management

Deputy
UKG Ready
7.1
Performance plans
Deputy
UKG Ready
7.0
Performance improvement plans
Deputy
UKG Ready
6.9
Review status tracking
Deputy
UKG Ready
7.3
Review reminders
Deputy
UKG Ready
7.5
Multiple review frequency
Deputy
UKG Ready
6.9

Succession Planning

Deputy
UKG Ready
5.8
Create succession plans/pools
Deputy
UKG Ready
5.8

Recruiting / ATS

Deputy
UKG Ready
6.8
Job Requisition Management
Deputy
UKG Ready
7.0
Company Website Posting
Deputy
UKG Ready
7.0
Publish to Social Media
Deputy
UKG Ready
6.1
Job Search Site Posting
Deputy
UKG Ready
6.9
Duplicate Candidate Prevention
Deputy
UKG Ready
6.6
Applicant Tracking
Deputy
UKG Ready
6.8
Notifications and Alerts
Deputy
UKG Ready
7.4

Pros

Deputy

  • Deputy is very good at allowing us to structure and maximize a staffing schedule for our production floor. It provides very useful features to ensure that a schedule's open seats have all been filled with available staff.
  • It provides a very flexible system for adding new types of working and non-working time types. This is very valuable for us, as we sometimes have unique needs as a small company; Recently we went through a physical floor redesign where we had associates that were paid off-site on an "on-call" status. We wanted to keep track of these hours separately and Deputy allowed us to do that seamlessly.
  • The process for approving and exporting payroll hours is very user-friendly. We've had great success training our managers on the system. The export fields are a huge convenience for us, as we export the data to be handled by an external HR program.
  • Their behind-the-scenes API was a must-have for us. We were able to build a middleware program between Deputy and our HR software to both audits and process the data in a clean and efficient manner. Having that access allowed us to cut hours off of payroll processing each week.
Gary McCarthy | TrustRadius Reviewer

UKG Ready

  • Streamlines the process between HR and payroll. Each team can quickly see and share information.
  • Our entire hospital team can use the system and it's easy to provide trouble shooting support to our teams.
  • Appearance -The system is easy to use and attractive for users.
  • The payroll process specifically is very well laid out.
  • Communication! UKG has really stepped up on communication and training especially around tax related deadlines.
Anonymous | TrustRadius Reviewer

Cons

Deputy

  • The messenger feature could certainly use improvement. It tends to be suited to one way communication and doesn't allow reply's particularly easily (instead using comments). The potential addition of emoji's would assist to quickly surmise whether people have read comms and how they may feel about it. As a result, messenger (via FB messenger) appears to be default in our organisation when two way communications are required.
Nick Read | TrustRadius Reviewer

UKG Ready

  • It's pretty complex and if one thing is missing it can quickly throw something off. Something as simple as a new position or a pay code can throw off everything if entered incorrectly. There are so many steps associated with these things it can easily be missed.
  • The HR processes seem to be pretty lengthy.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Deputy

Deputy 8.8
Based on 11 answers
Love Deputy. Wish it was a little less expensive as I only use a small portion of it's functionality and I know I'm paying for a lot more, which I just don't need in this immediate reality. I need like Deputy light!
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 8.9
Based on 10 answers
We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG
Mike Tynes | TrustRadius Reviewer

Usability

Deputy

Deputy 8.7
Based on 119 answers
While there are some features in Deputy that are cumbersome or that I would like to see changed, the product has met and exceeded most expectations for us. Between the scheduling and communication features alone, I think we have made a good choice and spent our money wisely. I recommend Deputy to many of my friends for their businesses.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 26 answers
Somethings are very easy to do, however somethings are very clunky. For many things such as time change requests and approvals it would be nice to see the timesheet as you are making the request rather than having to remember what was on there. It does require a general technical base that some of our bus and custodial staff do not have.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Deputy

Deputy 10.0
Based on 2 answers
With the exception that not every function can be done from a mobile device.
Ahmed Elsayed | TrustRadius Reviewer

UKG Ready

UKG Ready 9.3
Based on 4 answers
The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.
Aaron Ward | TrustRadius Reviewer

Performance

Deputy

Deputy 9.0
Based on 2 answers
I wasn’t happy with the integration with Kounta POS and the charts that compare sales to the cost of labor.
Ahmed Elsayed | TrustRadius Reviewer

UKG Ready

UKG Ready 8.9
Based on 14 answers
We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.
Mary Quade | TrustRadius Reviewer

Support Rating

Deputy

Deputy 7.6
Based on 11 answers
Frontline chat support is terrible. They rarely provide anything helpful, and often I end up with conflicting information from different people. However, once you get to higher level support, they are super helpful really work hard to find solutions and resolve any bugs or other issues.
Kathy Weld | TrustRadius Reviewer

UKG Ready

UKG Ready 7.9
Based on 121 answers
The support received varies. In most instances, I have been contacted same day by support to get the issue resolved, but there was one instance where I was not contacted for over a week and then when I was finally contacted, the assistance received was lacking.
Anonymous | TrustRadius Reviewer

In-Person Training

Deputy

No score
No answers yet
No answers on this topic

UKG Ready

UKG Ready 6.7
Based on 2 answers
Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.
Aaron Ward | TrustRadius Reviewer

Online Training

Deputy

Deputy 10.0
Based on 1 answer
Did a great job of getting us up to speed with their online documentation.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 8.3
Based on 2 answers
Lots & lots of training available. Timing was wrong for our organization. We had lengthy down time in the beginning while the implementation consultant setup our system. We did online training then. Difficult to train on a generic system setup that isn't your industry and hard to understand what you are learning how to do w/o actually being in your system. Online training was well documented and the instructors were very knowledgeable.
Aaron Ward | TrustRadius Reviewer

Implementation Rating

Deputy

Deputy 8.8
Based on 117 answers
We had little issues crop up that we had to problem solve or our consultant had to do for us. When copying one week’s schedule to the next,
meal breaks can sometimes disappear, and this has to be manually checked. Sick leave wasn’t an option in the drop down
list – consultant had to fix this for us. Leave accruals didn’t’ show the first week, but
we had provided Deputy with this information. Leave accruals were incorrect, consultant fixed it,
but does this mean we can’t enter this information but has to be fixed behind
the scenes? Sick leave was automatically deducting 8 hrs
instead of 7.6. We had to work that out too. A new discovery was that our one Part Time
employee had been set up different to our F/T employees for leave accruals
which needed a manual entry. We weren’t
aware of this and have discovered her accrual wasn’t being calculated
correctly.
We cannot work out why our casual employee’s
GRIA CAS M-F Before 7 Am shows $40.012 in the pay break down but is calculating
it at $40.6 in the DETAILS ALL section.
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 6.7
Based on 10 answers
Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Deputy

Deputy is much more robust than When I Work as well as Square Employee Management and we have had much more success using the program. There was a never-ending barrage of "feature splitting" with Square Employee Management, where they would constantly take away features that were initially included, then sell them back as another service- resulting in a seemingly never-ending price increase circle where you constantly had to buy more product just to do what you could have done initially for a lower base price.
Anonymous | TrustRadius Reviewer

UKG Ready

Our organization was a long-time user of UKG Telestaff and we found that the ADT payroll services did not integrate easily for payroll processing and management. The success we experienced with UKG Telestaff (formerly Kronos) made the decision easy to continue with their products when our organization separated from local government and became a stand-alone entity. The integration did not come without issues by any means, however, the build and integration teams (on both sides) were able to cooperate and work through all the problems encountered.
Troy Valenzuela | TrustRadius Reviewer

Scalability

Deputy

Deputy 10.0
Based on 2 answers
Works every time
Anonymous | TrustRadius Reviewer

UKG Ready

UKG Ready 9.3
Based on 2 answers
Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.
Aaron Ward | TrustRadius Reviewer

Return on Investment

Deputy

  • Time Saved making the staff schedule
  • Integration with our payroll software has lead to improved accuracy
  • Compliance with posting for legally required documents has improved
  • Employee engagement and retention has improved because staff feel empowered to communicate with their team members via Deputy.
Anya Black | TrustRadius Reviewer

UKG Ready

  • Positive: We have had better reporting with UKG Ready
  • Negative: We still have no benefit integration with our external benefit administrator after 2 years on the WFR Platform. The first attempt that took 2 years failed and now UKG wants us to pay for a single directional integration. This has cost excessive staff hours for manual intervention.
  • Negative: Any payroll adjustment requirements are not easy and the UKG Process is outdated. We recently had a payroll issue and were forced to issue a 2nd payroll but the payroll was delayed because UKG cannot (will not) process the same day. This is unacceptable and since Kronos and Ultimate Software merged, Ultimate software was able to process same day as are many other payroll companies that do not have as much power as UKG does.
  • Positive: We are able to use position management for better budgeting. There could be some upgrades to this module, but it does do what was promised.
  • Negative: Quarterly and year-end closeouts are 3rd business days which is not always possible. Very inflexible in regards to this. Even when it is done timely we get random notices and charges that it was not done even though we can prove it was.
  • Positive: It appears customer service is getting better. We struggled at first, but lately, it seems better.
Jennifer O'Brien | TrustRadius Reviewer

Screenshots

Pricing Details

Deputy

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Deputy Editions & Modules

Edition
Scheduling Only$11
Scheduling, Time and Attendance$31
Enterprise$81
  1. per user
Additional Pricing Details

UKG Ready

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

UKG Ready Editions & Modules

Additional Pricing Details

Rating Summary

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