Overview
What is isolved?
isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report,…
isolved review
Great service with great pricing
We love isolved!
A Payroll System to meets your Ever Changing Needs
Isolved Review
isolved Review
isolved Review
Pretty good
isolved Review
isolved Overview
Outsourced Payroll
isolved makes my clients' lives easier!
The Best Around!!!!
Great for HR and Payroll functions!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Direct deposit files (152)8.585%
- Pay calculation (153)8.585%
- Update personal information (141)8.282%
- View and generate pay and benefit information (147)8.080%
Reviewer Pros & Cons
Pricing
isolved
$4.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7.9Employee demographic data(125) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 6.9Employment history(122) Ratings
Employment history is the ability to track previous positions held.
- 7.7Job profiles and administration(114) Ratings
Job profiles and descriptions can be created and edited.
- 6.9Workflow for transfers, promotions, pay raises, etc.(120) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.2Organizational charting(70) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.2Organization and location management(95) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 6.6Compliance data (COBRA, OSHA, etc.)(89) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.5Pay calculation(153) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 6.3Support for external payroll vendors(69) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 7Off-cycle/On-Demand payment(102) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.2Benefit plan administration(111) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.5Direct deposit files(152) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.3Salary revision and increment management(123) Ratings
Salary revision is the ability to modify individual employee pay.
- 8.4Reimbursement management(81) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 7Approval workflow(103) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.5Balance details(126) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.2Annual carry-forward and encashment(95) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8View and generate pay and benefit information(147) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.2Update personal information(141) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8View company policy documentation(92) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.2Employee recognition(52) Ratings
thank a team member
- 8.5View job history(114) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 8.1Tracking of all physical assets(47) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.9Report builder(130) Ratings
Report builder allows custom reports to be created using a GUI.
- 7Pre-built reports(134) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(68) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 7.5New hire portal(110) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.6Manager tracking tools(76) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 7.7Corporate goal setting(25) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.6Individual goal setting(29) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.6Line-of sight-visibility(25) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.7Performance tracking(31) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.4Performance plans(46) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.4Performance improvement plans(45) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.8Review status tracking(48) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 7Review reminders(47) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.4Multiple review frequency(43) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.7Create succession plans/pools(21) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 7.6Candidate ranking(28) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 7.5Candidate search(30) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.7Candidate development(24) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.7Job Requisition Management(38) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 8.2Company Website Posting(46) Ratings
Software allows postings to be displayed on the company website
- 8Publish to Social Media(38) Ratings
Software provides ability to publish postings to social media sites
- 8Job Search Site Posting(42) Ratings
Software provides ability to publish postings to top job search sites
- 7.7Duplicate Candidate Prevention(38) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 8.1Applicant Tracking(41) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.8Notifications and Alerts(49) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is isolved?
isolved Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
isolved Videos
isolved Competitors
isolved Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(274)Attribute Ratings
- 9.9Likelihood to Renew23 ratings
- 9.1Availability6 ratings
- 8.7Performance5 ratings
- 7.9Usability14 ratings
- 7.7Support Rating25 ratings
- 8.9Online Training5 ratings
- 9.1In-Person Training1 rating
- 7Implementation Rating12 ratings
- 6.2Configurability4 ratings
- 8.3Product Scalability6 ratings
- 8.7Ease of integration3 ratings
- 8.9Vendor pre-sale6 ratings
- 8.5Vendor post-sale7 ratings
- 6.8Contract Terms and Pricing Model2 ratings
Reviews
(26-50 of 170)isolved Denkai Review
- Easy to use at all levels
- Good HCM
- Recruiting module is very good
- Compliance is good
- Customer service
- Technical support
- Customer communication/partnership
Payroll Process
- Payroll Taxes
- W2 process
- Printing of payroll checks
- Follow Up
- Time it takes for stop payments
- Hard to find specific reports for our needs
Why I like isolved
- Customer Service
- Training modules
- Constantly updating their product
- the reporting module is difficult to use
- The platform is not very customizable
I feel like I am being pushed to purchase other products or platforms quite often.
Real people heroes
- Onboarding
- Payroll
- Employee management
- Benefits enrollment
Overall, Great Product
- Direct deposit information and changes are simple to take care of.
- It calculates our grant allocations for salaries perfectly.
- Creating custom reports is easy.
- Payroll taxes are always accurate.
- Self-Service is getting harder to use for our employees each year I've found. They are trying to make it more secure, which is great, but they have made it harder than it should be for employees to reset a password. They also took password reset access away from clients which has hindered our employees greatly in my opinion.
- In my experience, sometimes it's hard to reach a customer service representative who understands our company's unique processes.
- In my experience, system reports have been changed in the past without notifying clients and then couldn't be fixed or replicated. This caused our company an audit finding because a report wasn't pulling information correctly.
Great Payroll Software
- Payroll Taxes
- Writing Custom Reports
- Easy to store documents
- Employee issues logging in to self-serve
- Dedicated payroll Rep that is easy to get a hold of
- No longer being able to directly email our rep
isolved review
- Time Clock
- Payroll Tax Returns
- Processing Payroll
- Employees have been having issues using the mobile app
- It should be easier to set up the various payroll rules, such as whether an employee has meant requirements to be paid a holiday, etc
Great all-in-one product
- Implementation
- All-In-One
- Reporting
- Communication between different teams
isolved is doing great so far.
- Payroll processing is simple
- Custom reporting
- Benefits enrollment approval
- customer service
- tier 2 time response
- timely responses to tax notices
User Friendly, Innovative & Organized
- reports
- organization
- readability
- user friendly
- innovative
- Report Archive
- Search Functions
- Employee View
isolved Review
- Tracks Certification Expirations
- Simplifies Onboarding process
- Gives employees easy access to profile
- Consolidate items to make changes to Gl, Jobs, Reviews
- Simplify the Reporting feature
- Make set up of new items more user friendly and less techy
Happy to be with isolved
- Customer Service
- Reporting Functions
- Benefit Administration
- Some of the report fields are available to myself to use in creating reports
- Being able to customize more of the fields
isolved - Perfect for rapidly growing companies
- Payroll Processing
- Employee Onboarding
- Document Storage
- Learning and Development Paths
- More connections with major providers Ex. John Hancock retirement services
- Faster UI - it has gotten better but is still slow at times
Patience is Key
- Customer Service
- Form Generation
- Onboarding
- Implementation Process
- Report Writer
- Completion of Attached Internal Onboarding Documents
- User Friendly, easy access for employees
iSolved Review
- Payroll
- Document Center
- Leave acrruals
- Compensation Report
- Ease of use- not having to go to multiple screens to change information- should be a workflow
- Slightly confusing finding information on the CM side of things to update/edit
Good product, stacks up with the competition
- Payroll
- ATS
- Record keeping
- Training
- Reporting
- User training on reporting
- User training
iSolved making payroll easy!
- User friendly makes it easy to access different screens
- running payroll
- Onboarding and offboarding
- I time
- I feel like there should be an override option in payroll like an option to add additional taxes for a one time scenario
isolved can be great
- Most functions
- regular updates
- training
- support
- I think training is too intense
- training is not in person
- features are supposed to be user friendly but often arent
Benefit support like none other!
- Employee Open Enrollment experience
- Employee Benefit experience
- benefit integration for Payroll
- minor tweaks when it comes to certain plan builds and limits
Great Product for Hands-On Administrators
- It provides many customizable features and reports.
- The company keeps me up to date on the latest changes in the industry.
- It is always looking to implement new features to help keep the HRIS system whole.
- The customer service response needs to be better. All representatives are friendly to work with but from time of submission of the issue to resolution averages about a week, perhaps more.
- With new launches, the "bugs" in the system always require troubleshooting. This is fine but this leads to longer response times as the CSR team hasn't been trained on how to fix them.
- We have had lots of issues of who to go to for what issues, which also leads to the lag time in responses. We follow the protocol, only to find out our contact is no longer with the company or was on vacation. Again, this is what causes a lot of our delays in having any issues addressed and resolved.
isolved Review
- Ease of use
- Customization
- Customer Support
- Reporting
- History
- Response time to e-mail inquiries
iSolved solved all my payroll needs!
- Reporting state and federal reports.
- Customer service is amazing!
- It provides ease of access for myself as an admin, and for the employees.
- Their mobile app is streamlined.
- My BIGGEST complaint is that their desktop site does not have a mobile view. They have an app for employees, but as an admin, I have needed to use the site on my phone out of the office, and it is impossible! Everything is mushed up and little. It's completely impossible to use.
- Not sure if available, but would like a digital time card swipe for one of our locations.
- The website time lag is a little slow, but I realize that is because it is a lot of information and it has to be secure.
PPS LOVES iSOLVED
- Payroll Allocations
- Electronic Onboarding
- Open Enrollment
- Sometimes when recording notes or corrective actions, the back button doesn't work
- Changing up items that I search in the menu bar because I sometimes can't remember them LOL
Great payroll, leave tracking, and customer service
- Payroll-I am confident that payroll is efficient and accurate. Employee information is updated by the employees so they always have control over their ACH and personal information.
- Time off requests are streamlined and sent to necessary parties. A quick look up on the employee calendar tells us what time they are using and for what amount of time.
- Onboarding, while this has been helpfu, I am not sure we are using it to it's full capacity
- Share and Perform, reviews are cumbersome and limited. Many of our employees have more than one supervisor who should review them.
- Employee recognition and rewards, very cumbersome to get up and going. Feel that training is lacking in this area.
- Training, there was so much training up front that we were overwhelmed. Would have preferred to just get the payroll running that choose later times for other training. Ongoing detailed training as employees come and go, would be most beneficial.
- isolved University is outdated in many videos. The screens they are using are not the same as what we are seeing now.
Taxes SIMPLIFIED!!!
- Time and Time Clock feature is great
- Benefits is great tool for open enrollment and new employee enrollment as well as termination.
- Quick Hire is extremely fast to input new or rehire employee.
- Updates on back end, remove access from certain features and functions without notification.
- Reports go missing that are essential without notification.
- Customer service Reps need to be extremely careful when making changes to rules and payroll changes cause issues with accounting in a huge negative way.